Hike

Vorteile

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!

Nachteile

It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

In Betracht gezogene Alternativen

Cin7 Omni und KORONA POS

Warum Hike gewählt wurde

Vend was having server issues, lacked features we required (separate SKU/UPC), had horrible customer service - both with attitude and with delay in response (sometimes taking a week to reply!)

Gründe für den Wechsel zu Hike

Hike was the only one that could handle our complex inventory, and has been super easy to work with since the first sales call! They have not let us down one bit! It was easy to set-up (unlike Cin7), it handles our complex product variants (unlike Korona and Litespeed) and it is not laggy or lacking in features (like Vend!)

Vorteile

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Nachteile

Nothing just yet. Can't even find one thing I don't like.

Vorteile

Their system is so easy to learn and to teach my employees about its features. Dashboards are straight forward and can be customized easily with filters.

Also, It works seamlessly with my woo commerce panel so that offline and online customers are comes under one report system makes analyzing of sales easier.

Nachteile

Sometimes payment gets failed and there is no response from support about this. Ultimately makes customers get into trouble of making 2 times payment.

Browser compatibility is one more issue as I am using opera which makes thing tricky a while.

Vorteile

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Nachteile

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

Vorteile

The best part about Hike, initially, was that I could transfer my products from Vend to Hike and then to Woocommerce. And also the fact that I have the one platform to integrate everything - woocommerce, Tyro, Xero and Mailchimp - making life much simpler!

Nachteile

Being able to change/add loyalty points to specific customers would be great.

Vorteile

The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

Nachteile

It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can’t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

Vorteile

I like the colour scheme. I initially liked the idea that it was a Melbourne based company. I would prefer to support local than invest in a multi-national product.

Nachteile

Continuously freezes, does not have the functionality requirements I require. I haven't experienced any other point of sale system before investing in Hike Up. I have however learned that many of the other Point of Sale Systems that are a little more expensive actually provide the necessary reporting frameworks required for my business. I had spoken to Hike Up on many occasions to ensure it was the 'right fit' for our business. Alas, it is not.

Vorteile

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

Nachteile

I haven't found any negative features of the product

Vorteile

Software as designed is minimalist ic and easy to use. Simple and intuitive design. 24 support that is responsive.

Nachteile

Unreliable iPad POS app. Very frustrating experience. The iPad app is very unstable and unreliable. The app keeps hanging, we keep losing conncetion to printer and scanner. The currency keeps changing from the store currency. The sales history under POS section keeps showing incorrect values. The settings keeps dissapearing. Only response from support is that we are asked to delete and reinstall app to fix things and we are having to do that at least twice a day.

Vorteile

Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard

Nachteile

The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses

Vorteile

-Easy to use (employees pick up the POS functions almost w/o training)
-Works great for service providers with good inventory, service items & appointments
Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable
-Automated close out process - easy process to close out register
-Do not charge by users, only charged by register - nice!
-Love the cloud! - awesome to work at home and not be chained to the store
-No internal loyalty program

Nachteile

-Purchasing features a little confusing until you get the hang if it
-Needs a "copy product' feature

Vorteile

The support team to help us get set up. We are learning as fast as we can from them.

Nachteile

No major problems have been identified to-date.

Vorteile

Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions).

Nachteile

Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need.

Vorteile

Having used most of the popular POS systems on the market Hikeup offers the finest backup support, very responsive and personalized. We have been in the retail business since 1970, seen all the incarnations of the POS system. My experience is that Hikeup offers the state of the art. A very well thought out POS system that puts you in control without effort.

Nachteile

I haven't found any issues.

Vorteile

This software is extremely customizable and efficient. Has superb analytic and reporting tools included

Nachteile

Missing some key features that are not included with the base package. Installing add ons can be pricey