Hike

Vorteile

Hike is designed with accessibility for all screens in mind. Because of this, it is appropriate for all audiences and age groups. Inventories, customer profiles, gift cards, e-commerce, and retail tracking are some of its amazing capabilities.

Nachteile

There were ongoing issues that hindered the system's efficiency. Goods would frequently disappear, and when I tried to re-enter them, the system would tell me that they had already been entered.

Vorteile

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!

Nachteile

It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

In Betracht gezogene Alternativen

Warum Hike gewählt wurde

Gründe für den Wechsel zu Hike

Vorteile

I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.

Nachteile

There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.

Vorteile

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.

Nachteile

no Cons, whatever didn't work for me was fixed

Vorteile

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Nachteile

Nothing just yet. Can't even find one thing I don't like.

Vorteile

It connects our website to our POS system, so that our inventory stays up-to-date.

Nachteile

I didn't like an issue I had when configuring the system, because it was a technical headache to solve and the customer-service staff sometimes didn't understand what to do.

Vorteile

The retail POS system can be intergrated with hardware like scanner, printer and payment processor. This POS software works both on online and offline. Integration to ecommerce made management of online orders easy. Free training is done by Hike Point of Sale through online webinar which educate the user about how to use the software and to utilize its features and functions. The user can book a free consult at an initial who is specialized in retail.

Nachteile

The pricing of the software need to come up with more flexible plans.

Vorteile

Their system is so easy to learn and to teach my employees about its features. Dashboards are straight forward and can be customized easily with filters.

Also, It works seamlessly with my woo commerce panel so that offline and online customers are comes under one report system makes analyzing of sales easier.

Nachteile

Sometimes payment gets failed and there is no response from support about this. Ultimately makes customers get into trouble of making 2 times payment.

Browser compatibility is one more issue as I am using opera which makes thing tricky a while.

Vorteile

Hike is build for all-screen first accessibility approach. Due to which it is suitable for all kind of audience and age category. It has some awesome ability on very obvious features like Inventory, Customer Profiles, Gift-cards, e-commerce, and retail tracking. It available across all version of operating systems and devices including budget iPads. It is also highly capable of being integrated with famous 3rd party services like Mailchimp, Amazon, Shopify, and WooCommerce etc. You also get a wide variety of payment options ranging from PayPal to Square.

Nachteile

From Ariel view, there are no cons at all. Haven't faced any lag or hang issues.Compatible with old hardware and is easy to setup. May be the UI could have been much more intuitive. But as long as it serves its purpose, have no issues.

Vorteile

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

Nachteile

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Vorteile

The product is actually easy to use when it works. it just never works.

Nachteile

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here".

Vorteile

able to separate history on product by store, purchasing or sales.
photo available linked to product.

Nachteile

you could duplicate products or customers very easily if misspelled

Vorteile

The most liked feature by me is its simple interface, discount and eCommerce management.

Nachteile

Sometimes there is lag and few updates seem to be not really well organized but hope it will improve with time.

Vorteile

Hike performs well even without internet and can be used iPad for easy billing around the retail store instead of customer being queued to a place.

Nachteile

It is little to make localization, it took little hassle to make the integration possible, apart from this cost is little high comparing to the other products in the market.

Vorteile

Without it i was Zero, With it I'm a. Hero!
It is the best online POS platform I've ever visited. It boosted my sales to the sky!!

Nachteile

Nothing is there to like the least because every service is best.

Vorteile

During initial stage, in Hike we can use group calls for our friends and etc. It was the good options which has provided in Hike even in the initial stage also.

Nachteile

Actually I like least because of nudge option given in that. When we double tab on screen , then nudge will send to that group.

Vorteile

I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps

Nachteile

I do not even know where to begin.
- Created multiple items
- Added and subtracted randomly from both Hike and Shopify
- Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech.
- Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed
- reporting even the custom version gives you so little options you have to spend hours figuring out what it means

Wish I would not have tried this software EVER

Vorteile

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Nachteile

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

Vorteile

The stickersss . I love texting on it with my boyfriend 🙈

Nachteile

I love everything about hike . The experience has been great

Vorteile

I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)

Nachteile

- Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

Vorteile

User friendly, easy to chat, easy to navigate the status and search for a friend.

Nachteile

Communication is a biggest issue, I would say.

Vorteile

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren'
t the tec team who resolve the issues.

Nachteile

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

Vorteile

Incredible support. I work some very strange hours 24/7. It does not matter what time of night, on Saturday and Sundays included, and I get excellent support within a few minutes of posting my question. Every single time. It is very impressive.

Nachteile

Only 1 image associated with each product

Vorteile

The best part about Hike, initially, was that I could transfer my products from Vend to Hike and then to Woocommerce. And also the fact that I have the one platform to integrate everything - woocommerce, Tyro, Xero and Mailchimp - making life much simpler!

Nachteile

Being able to change/add loyalty points to specific customers would be great.

Vorteile

The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

Nachteile

It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can’t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

Vorteile

The interface is good, the idea is great, it has everything a startup needs to make a sale, see its inventory and follow up on sales.

Nachteile

The reporting/ dashboards are not reliable, not able to make edits to a sale without refunding it. Shopify integration caused lots of issues. Inefficient customer support with lack in solutions.

Vorteile

very easy to implement and work seamlessly with my ecommerce and accounting software

Nachteile

not have phone support is difficult although their live chat support is much of a breeze

Vorteile

I like the colour scheme. I initially liked the idea that it was a Melbourne based company. I would prefer to support local than invest in a multi-national product.

Nachteile

Continuously freezes, does not have the functionality requirements I require. I haven't experienced any other point of sale system before investing in Hike Up. I have however learned that many of the other Point of Sale Systems that are a little more expensive actually provide the necessary reporting frameworks required for my business. I had spoken to Hike Up on many occasions to ensure it was the 'right fit' for our business. Alas, it is not.

Vorteile

Easy to use ,easy to set Up integrates with most accounting software

Nachteile

Nothing was easy to set up and to use couldn’t think of any cons

Vorteile

- Good POS with tons of features
- eCommerce
- Inventory

Nachteile

- Integration with our local bank still not available

Vorteile

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

Nachteile

I haven't found any negative features of the product

Vorteile

Software as designed is minimalist ic and easy to use. Simple and intuitive design. 24 support that is responsive.

Nachteile

Unreliable iPad POS app. Very frustrating experience. The iPad app is very unstable and unreliable. The app keeps hanging, we keep losing conncetion to printer and scanner. The currency keeps changing from the store currency. The sales history under POS section keeps showing incorrect values. The settings keeps dissapearing. Only response from support is that we are asked to delete and reinstall app to fix things and we are having to do that at least twice a day.

Vorteile

Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard

Nachteile

The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses

Vorteile

Integration with QBO very good. Need to map it correctly though. The integration options for 3 ecommerce platforms is great. Not tested them yet, but QBO integration working well.

Nachteile

Nothing stands out at me worth complaining about.

Vorteile

-Easy to use (employees pick up the POS functions almost w/o training)
-Works great for service providers with good inventory, service items & appointments
Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable
-Automated close out process - easy process to close out register
-Do not charge by users, only charged by register - nice!
-Love the cloud! - awesome to work at home and not be chained to the store
-No internal loyalty program

Nachteile

-Purchasing features a little confusing until you get the hang if it
-Needs a "copy product' feature

Vorteile

The support team to help us get set up. We are learning as fast as we can from them.

Nachteile

No major problems have been identified to-date.

Vorteile

Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions).

Nachteile

Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need.

Vorteile

Having used most of the popular POS systems on the market Hikeup offers the finest backup support, very responsive and personalized. We have been in the retail business since 1970, seen all the incarnations of the POS system. My experience is that Hikeup offers the state of the art. A very well thought out POS system that puts you in control without effort.

Nachteile

I haven't found any issues.

Vorteile

The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike.
I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

Nachteile

The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.

Vorteile

This software is extremely customizable and efficient. Has superb analytic and reporting tools included

Nachteile

Missing some key features that are not included with the base package. Installing add ons can be pricey