
Mouseflow
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- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Very Difficult to Stop Auto-Billing
Good service, but very difficult to stop their auto-billing if you ever choose to. Tried both phone and web site several times to do so. Customer support unhelpful.
Antwort von Mouseflow
Hi there,
Too much time has passed since you wrote this review, and we are truly sorry that we never got around to replying to you.
While the rating is not something we would be thankful for, we do want tor recognize the time you have invested in providing us with your feedback.
Many things have changed ever since you wrote your review and we would love to have you back to check the platform out and get more feedback.
Could you please email us at [email protected] so that we can chat and set you up again?
We look forward to hearing back from you.
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Mouseflow does an excellent job of making great Heat Maps.
Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of it all so I can increase my conversion rate.
Vorteile
I like how simple it is to set up Mouseflow. As soon as I get the product, I can look at how real users are acting. Which brings us to the next good thing about this tool for replaying sessions. It shows real behaviors, not fake ones. So, I can make better business decisions than when I only have hypothetical situations to go on.
Also, with features like the mouse tracker and different heatmaps tools, I can record a wide range of user behavior from start to finish. With Mouseflow's ability to track clicks and mouse movements, I can see every web page you own in detail. Our dashboard shows even the smallest details of how users act.
Nachteile
But if we have more than one website, I'll have to upgrade from the Starter package because each plan limits the number of sessions I can watch in a month. If my site suddenly gets a lot more visitors, I might not be able to track their sessions if I have already reached the maximum number of views for my plan.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Loyal and happy customer
I've been using Mouseflow for many years -I moved to a new role in a new company and kept using it. I use it to analyse the customers that make leads within my website and understand what took them to do the spet to leave their data; and also to analyse those who didn't become leads and understand what I could improve within the website so they can become leads in the future.
Vorteile
Recordings of users interactions and general heatmaps. The first one helps me understand customers individually, while the second helps me understand general beahaviours.
Nachteile
I overall like everything about Mouseflow.
- Branche: Musik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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mouseflow is integral to my business as a sole proprietor who manages their own website.
I use mouseflow every day! as a sole proprietor whos website is my primary way of reaching new customers, being able to see exactly how the site is being used is incredibly valuable to me! I can check commonly visited pages, looking for errors and based on the users activity, I can make changes aimed at streamlining their interactions. I highly recommend this product!!!
Vorteile
This is very easy to use but any time I have had a problem the support has been just excellent.
Nachteile
really the only thing I would say is that for the free trial if you have a site that gets a ton of traffic, you can go through your credits pretty quickly. and in some cases the throttled results might not be particularly useful.
Antwort von Mouseflow
Hello Paul,
Thank you so much for taking the time to review us. We are glad to be of support for you and your business.
Keep rocking!
Let us know if you need anything in the future.
- Branche: Chemikalien
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Worthwhile Heat Mapping Tool
Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers.
Vorteile
Mouseflow is a great tool for heat mapping and session recordings. I frequently watch user sessions to see how our customers interact with our website, or see how they react if we modify something on a common page like the homepage. The heat mapping is also useful, since other free tools don't always give an accurate picture.
Nachteile
We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening. However, usually this is minor.
Antwort von Mouseflow
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. You can find a guidance on various javascript challenges from our Support Center at: https://support.mouseflow.com/
- Branche: Wein und Spirituosen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great product that helps you troubleshoot!
Mouseflow helps us achieve 10-30x the industry average conversion rates on our various pages.
Vorteile
Mouseflow is great to not only help you understand how your customers are interacting with your site, but also to track metrics and understand how to increase conversions.
Nachteile
I haven't found any challenges with the software at this point.
Antwort von Mouseflow
Hi Mira,
Thank you for continuing to support Mouseflow!
We love having you around.
Let us know if you need anything by firing up a chat inside the app.
See you around!
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Mouseflow is a very useful tool for online shops
Vorteile
It was fairly easy to implement in our existing webshop. I like that you really can see how long customers are on webpage and what they. You also see very easily what you can improve in your shop. I like the fact that it is quite cheap compared to the high outcome you have.
Nachteile
Honestly, there is nothing I can add on that. It is very customer friendly to use.
Antwort von Mouseflow
Hi Daniel,
Thank you for sharing your experience with Mouseflow.
See you around!
- Branche: Marketing & Werbung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Excellent outil UX et de suivi de navigation utilisateur
Vorteile
Une interface simple et épurée, la facilité de mise en place (5 minutes avec un outil de tag management), le prix
Nachteile
Un peu limité comparé à certains concurrents du marché en termes de fonctionnalités
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Best in class software
We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.
Vorteile
After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.
Nachteile
Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time.
Gründe für den Wechsel zu Mouseflow
Simpler interface and more useful features.Antwort von Mouseflow
Hi Philip,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Pretty good site
Vorteile
Easy to use, and fairly cheap. I also thought it was helpful to gauge user interactions.
Nachteile
It's not good on mobile. I would like to be able to check recordings on my phone.
Antwort von Mouseflow
Hello Gregory,
Thank you very much for sharing your rating and feedback.
See you around!
- Branche: Bildungsmanagement
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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thank you for the service
Vorteile
The overview on which you can immediately see what has gone on
Nachteile
It was a little difficult to find the link to turn Mousflow off on short notice
Antwort von Mouseflow
Hello Thomas,
We thank you in return for being an awesome customer :).
Stay tuned as big things are coming soon!
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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For Website managers and developers, if visitors not converting
Vorteile
Find out what visitors do on your website.
Test A/B designs of your website
Great testing for any marketing team and developer of any web-based product
Nachteile
Not always recording, or recording without viewport, you can see the user moving through the page but nothing showed to the viewer.
Not compatible with all the caching system, my opinion.
Antwort von Mouseflow
Hi there, Florin!
It took us a while to get back to you on your review, and for that we are sorry.
Thank you very much for your support and giving us such a great review.
We appreciate your feedback. It does sound that you encountered a bug of sorts that was preventing you to properly visualize your recordings. Our system is set up to show the recordings as the visitor sees it, so we hope that you raised the issue to our support team to help you sort it out.
A lot has changed since you left your review, so we hope you have kept around to enjoy our improvements. If not, we'd love to see you back and experience Mouseflow again.
Thank you again for your review and support!
- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Simple, insightful, has everything
Seeing where visitors travel through their site journey is a great way to see exactly where process flows can be improved
Vorteile
Easy to use, yet customisable for as much detail as needed
Nachteile
Nothing. It does everything I need and more
Antwort von Mouseflow
Hi Kieran,
Thank you for sharing your rating and review.
Please let us know if we can be helpful in any way by firing up a chat inside the app.
See you around!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Especially Important When Redesigning the Website
Vorteile
I like being able to see friction points in read time
Nachteile
Integration was a bit tough, but I had some help and now it works greats
Antwort von Mouseflow
Hello Jonathan,
Thank you very much for taking the time to review Mouseflow. We appreciate your support!
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 2 Jahre genutzt
-
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Works like a charm
Reality check for your website. You know that you are brilliant but are you IRL?
Vorteile
Easy to set up. Easy to use. Easy to understand.
Nachteile
It is quite nerdy. The color scheme is a bit off.
Antwort von Mouseflow
Hi there, William,
Thank you for being a valued customer and for providing feedback.
You are in for a treat. Just make sure you log on next week and we'll have a surprise for you ;)