Efecte IT Service Management
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- Branche: Hochschulbildung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Efecte ITSM
we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good.
Vorteile
Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure.
Nachteile
UI is little bit oldish compared to peers, especially admin side.
In Betracht gezogene Alternativen
FreshserviceWarum Efecte IT Service Management gewählt wurde
Microsoft never really developed Service Manager productGründe für den Wechsel zu Efecte IT Service Management
Price- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Easy to modify
Good, but is not easiest system anymore.
Vorteile
Easy to modify or even create new things, reporting is good (could be better)
Nachteile
Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Reliable and easy to use
At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls.
Vorteile
The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.
Nachteile
Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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It was the right descision
Great, we're happy with it!
Vorteile
Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views.
Nachteile
Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking).
