Efecte IT Service Management

Vorteile

I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service.

Nachteile

Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once.

Vorteile

Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure.

Nachteile

UI is little bit oldish compared to peers, especially admin side.

In Betracht gezogene Alternativen

Warum Efecte IT Service Management gewählt wurde

Gründe für den Wechsel zu Efecte IT Service Management

Vorteile

Easy to modify or even create new things, reporting is good (could be better)

Nachteile

Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.

Vorteile

Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software.

Nachteile

We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Efecte IT Service Management

Vorteile

I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable.

Nachteile

Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow.

Vorteile

The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.

Nachteile

Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.

Vorteile

Easy to use and agile to develop all the features needed in order to successfully run service management.

Nachteile

Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views.

Nachteile

Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking).

Vorteile

Efecte ESM is practically unlimited in its possibilities. You can create new templates, add attributes, automate tasks, notifications and pretty much anything you want. You can do it yourself via training, or as a service from Efecte.

Nachteile

Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years.

Vorteile

The system is quite easy to use for the IT staff as you can customize the templates for your needs and also add scripts and flows to automate your processes.

Nachteile

A bit complex to configure but after admin training course you'll start to get a hang of it.

Vorteile

- modern, easy to use self service
- cloud based system
- graphical workflow editor
- easy to customize
- easy to itroduce other than IT processes

Nachteile

- operator interface needs improvment
- design transfer between dev and prod enviroment should be introduced