eMaint CMMS
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- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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HONESTY
Vorteile
The work orders print out and tell the technicians exactly what they should be doing that day. Keeps them on a balanced schedule.
Nachteile
Nothing was set up in the first place on what we needed the system to do for us. There are a lot of flaws, nothing works like it's supposed to, we are constantly having to contact support to fix things.
Antwort von Fluke Corporation
Thank you for providing feedback, and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I would be happy to continue to work with you to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint.
Mark Roland
eMaint Customer Success Manager
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Look for a different option.
After 17 years working as a maintenance engineer, I was excited to get a CMMS system that could be tailored to our needs. That would give us the opportunity to do budget control, depreciation management, etc. It was all a fairy tale during a sales call. Fluke personnel is not connected between departments. We wasted almost nine months in implementation, that they will charge you even if you are not satisfied.
Vorteile
The demonstration. They prepared the system in a way that made it look amazing.
Nachteile
The implementation program is a Q&A section, not an implementation program. Support doesn't always provide support. The sales team will say yes to everything but they don't even know the system.
In Betracht gezogene Alternativen
MaintainX- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
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Very frustrating experience
During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.
Vorteile
Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.
Nachteile
Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.
In Betracht gezogene Alternativen
SafetyCultureWarum eMaint CMMS gewählt wurde
We wanted a program that better suited our businessGründe für den Wechsel zu eMaint CMMS
They promised great features and and easy implementation but unfortunately we were misled.Antwort von Fluke Corporation
Hi Kevin,
Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here.
Aine Whelan
- Branche: Bau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Sales were great but support and getting answers from sales has been very difficult. It would...
Vorteile
There are a lot of options available. After an initial training (which there was none) the email university would be a great backup resource.
Nachteile
Lack of training up front. We did a webinar but ythe guy went so fast and there was no one to answer questions after we logged on to go to work on it.
