MaintainX

Vorteile

Ermöglicht uns die einfache Zuweisung reaktiver oder vorbeugender Wartungsarbeiten. Verfügt außerdem über leistungsstarke Asset-Management-Funktionen, um die Zuverlässigkeit der Geräte sicherzustellen. Ich kann problemlos digitale Formulare und Checklisten erstellen.

Nachteile

Ein schlechter Kommunikationskanal ist hier die größte Herausforderung. Beleben Sie Ihr Support-Team wieder.

Vorteile

MaintainX has much to offer. If I were to nail it down to one thing, I would need to point out that the ease of use comes first and foremost. It is the one thing my team have all fed back as the major factor when picking it up for the first time.

Nachteile

I don't want to seem negative, because overall, the system is phenomenal. If pressed, I would have to say that compatibility with other software could be better. This isn't really a fair criticism though, as the team are constantly updating the system.

Vorteile

After researching several MMS's, I found MaintainX to be the most user-friendly software. If that wasn't enough, the salesman ( [sensitive content hidden]) was extremely helpful and knowledgeable at the beginning of my journey. As I continued to work with MaintainX, [sensitive content hidden] the MaintainX team provided excellent customer service which drove me to select this software as our companies MMS. After implementation, the superb customer service did not stop there. I have worked with many members of the MaintainX team ( [sensitive content hidden]) and each one of them embody that Customer Service trait.

Nachteile

There are a few features within MaintainX that I would like to see implemented, but the team is very open to those ideas and have stayed on top of them while providing me updates.

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Vorteile

you can customize the pm's to do all kinds of stuff, it is very easy to search for work orders and parts, and you can add files and pictures to the assets, it will be nice to be able to scan a QR code and it will show you the part or asset but we haven't gotten that part set up

Nachteile

I hate when you search for an asset when I type my equipment number it will give me every single asset that has any of the numbers For example if I look 1001 I am going to get every machine with any of those numbers and usually the one I typed in will be at the bottom. you can't search the history of an asset on the iPad what's the point of even carrying the iPad my guys troubleshoot by looking at the history of that asset. you can't add more than one asset to a work order so my guys have to fill out multiple work orders and that takes up their time they could be doing something else. You can't look up how many assets my guys are responsible for it only shows how many work orders they have so if they have 100 work orders it is counting if they have any duplicates that's not helpful when trying to see who has what asset

Vorteile

The user interface is so easy. Works well on both the computer and cell phone app. Setup was really easy and the initiation team support was very helpful. The software has the ability to make graphs and dashboards very easily. The photo/document upload is super easy. We had very few issues with the transition to the system from our previous work order system.

Nachteile

We wish that it would notify work order requesters with comments on the status of the work order. It only sends an email with "completed" once done and does not show the comments on the work order to the person who entered it. Unless that person signs into MaintainX as a general user and clicks on the work order they never see what was done. Not sure why it couldn't just send an email back that included the comments since it already sends a "completed" email.

Vorteile

Complete fairly easy to learn, its taken some editing and changes but nothing we haven't been able to do on our own

Nachteile

a bit more complicated to set up than I thought. You need to expedite getting FedRamp approval it would have made this whole process much better

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Vorteile

SSO is a great security log in option Ease of use in the mobile app.

Nachteile

I would love to see another location level for areas within a sub location

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Vorteile

Love how easy it is to create work orders, setting up assets and locations, and creating triggers to make preventive maintenance easy!

Nachteile

I’ve learned that you can’t add more than 1 photo to a work order through a QR code scan.

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Vorteile

The communication from start to finish has been superb. The flexibility in the software and the immediate relief it has provided is unbelievable. Very easy to navigate and use, the staff have taken to it very well and it’s definitely going to help scale our business

Nachteile

Can’t fault it as of yet. I could say price, but that’s just a businessmen trying to save money. That being said, it’s worth every penny

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Vorteile

Very easy to work with and intuitive - allows our teams to ramp up very quickly.

Nachteile

Nothing to write about at this time. For the short period of time that we have implemented the solution, we haven't experienced any negatives.

Vorteile

MaintainX has many tools that meet our requirements in maintenance management.

Nachteile

MaintainX is little bit hard to explore at the begining.

Vorteile

I like the ease of use for the handheld devices. My field staff are on their phones all day, and this is a natural integration.

Nachteile

Some of the fields that are mapped within the app glitch sometimes. Need to refresh the page to get it to work.

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Vorteile

Easy to navigate, easy to keep track of all work done and needing to be done.

Nachteile

I would like for a completed work order to show up on the day it was completed instead of the day it was made.

Vorteile

Customer Support is exceptional. The ease of navigation and very easy to operate the system. Very user friendly!

Nachteile

not able to easily customize access between different employees

Vorteile

MaintainX is a great system for technicians as it's very easy to grasp and train anyone one. Implementation was quick and near seamless for us. Support has been phenomenal. Overall it's a great system to scale with.

Nachteile

I have no real bad things to say about it. Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been able to be worked around.

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Vorteile

It is a very useful tool for coordination of efforts between production, maintenance, and management.

Nachteile

It could be a little more flexible for me to fix original set up issues I created.

Vorteile

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

Nachteile

The lack of file structure in the Procedure library.

Vorteile

The ease of use and implementation. Phone App is extremely easy to use.

Nachteile

Cannot add multiple assets to a work order but that is a small small con

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Vorteile

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

Nachteile

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

Vorteile

Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported.

Nachteile

Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports.

I think the export work orders and data function could be better.

Vorteile

MaintainnX is an amazing product. The software is very easy to use and find what you are looking for. It is a one stop shop for all types of records from work orders, to assets, to parts tracking and stock numbers.

Nachteile

The importation and adding parts and assets should be a little easier

Vorteile

MaintainX is a very powerful and productive CMMS software. It was not complicated to implement and it has been very comprehensive and easy to use by different levels of the organization

Nachteile

It has some limitations when export and import data to other organizations or softwares are needed

Vorteile

MX is an ever changing program and it's constantly getting better. I signed up approx 3 years ago and they have launched feature upgrade after feature upgrade in that time. The system was already awesome when I got it and helped streamline a lot of the things we were struggling to get organized properly, but after three years they have launched so many more updates with features that make it absolutely exceptional.

Nachteile

I would like to see the ability for me regular staff that aren't on MX to be able to complete a daily check list without quadrupling my price.

Vorteile

I am able to independently collect data on every asset I had listed.

Nachteile

There is a limit to multi-tasking. I cannot run two timelines with two work orders open. Being a industrial mechanic, I sometimes have two or three projects going on at once in a day. If I start a job and wait for a part to show up, I tend to work on another machine until the part shows up. I stay busy and I want the program keeping track of what I do.

Vorteile

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

Nachteile

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

Vorteile

Ease of use and saving trees . Electronic upkeep and hard drives are better than rows of filing cabinets

Nachteile

The learning curve. And getting everyone on board. There are some that just don’t want to do leaving it more difficult for others but still manageable

Vorteile

Mobility - having the mobile first as the platform, we dont have a typical shop like a most of the companies, thus everyone works from tablets or phones.

Nachteile

The evolving to AI is a little cumbersome. Again as unique as we are many of our bulk upload requests are not common, thus AI has a very hard time transforming our upload request.

Vorteile

The integration of the time and work that are put into creating preventative maintenance plans, as well as spare parts indexes are now considered Automated at our plant. It is still in the works to get the software more integrated closely with our departments, but I do see the effect and the visibility that the software provides through our different departments helps with having these projects completed as well.

Nachteile

A few cons that I have noticed with MaintainX are integrating the project owners with the plant. It takes effort from multiple departments to align these new processes into place. I noticed personally, that I am working on one of the project owner's tasks regardless of us having this software. I am hoping in the future, once this program is more integrated into our company, our main MaintainX point of contact can have more time with performing organization with Spare Parts, as this is a necessity for MaintainX to work.

Vorteile

MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities.

Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for.

The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown.

The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.

Nachteile

MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.

Vorteile

Ease of use, great features, and we use it for parts inventory, POs, and work orders. I like creating custom procedures.

Nachteile

Would like to be able to color code some of my procedures, I wish the parts was easier to assign work orders with their cost. It’s difficult to show cost for parts on work orders.
AI Assistant would be a cool feature.

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Vorteile

The platform is very easy to use and has great support.

Nachteile

To date I have not found there to be any major cons.

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Vorteile

MaintainX's ability to customize procedures to cater to the specific needs of our company, while being extremely adaptive to help us comply with the ever-changing regulations in affordable housing, has been an integral part in our success in maintaining a smooth and efficient operation. The user interface is extremely easy to use and is a huge bonus for our staff that are not the most technologically inclined because they find it easy to use. Lastly, the extremely responsive customer service ties the whole product together and makes it one of the best investments our company has made.

Nachteile

There is not much, if even anything, to dislike about MaintainX. The only thing I would like different is another tier in between the premium and enterprise plans, to satisfy the need for slightly more features without having to pay the much higher price for enterprise when a majority of those features aren't applicable to us.

Vorteile

Being able to create Work Orders and Procedures is so seamless it almost feels too easy. If I ever have a question or need help, I can connect to Maintain X with the in-app communication center or reach out to my dedicated service rep [sensitive content hidden] and we get the job done super-fast and easy. We use the software daily in the maintenance department completing work requests, PM, and projects. We also are starting to utilize the software for our inventory management. The software is so easy to use and navigate that we actually have some production members using it to complete their inspections. It was easy to set up, I filled out a workbook that was tailored to our building and sent that over and like magic, our entire catalog of PM was there ready for my team to hit the ground running.

Nachteile

Maintain X is really great about fixing their flaws. I have run into a few issues upon start-up but was quickly able to fix these issues with [sensitive content hidden] and even make suggestions to her on what we would like the system to do in the future. There really is nothing to dislike about Maintain X.

Vorteile

User friendliness and mobile app are by far the best on the market. My technicians were able to pick it up and run with it with little training. That is how easy it is to use.

Nachteile

Although cheaper than other CMMS systems out there, there are a few missing features that we would like to get added. Floating PM's should be a standard and not require extra implementation. I know the team is working on this. The purchase order module is fairly basic and doesn't directly talk to work orders.

It makes adding service calls by vendors take a little longer due to extra steps to add their costs to a work order and ultimately to an asset.

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Vorteile

While the program is very extensive and covers a wide range of maintenance issues we require it is at the same time the interface is very easy for our technicians to learn making its integration into our maintenance department quick and easy. The sales team has also worked closely with us helping us choose the right package for our needs which we see growing as our familiarity with the software improves.

Nachteile

So far we have no complaints, we are still leaning the full scope of the program but are extremely happy at this point of its integration into our operations.

Vorteile

The app is a game changer for my onsite techs. They know what to do, they know where to communicate, and everything is tracked in a superb way.

Nachteile

Some of the features are beyond our needs and having the ability to customize the work order submission menu to remove areas we dont use would be good to streamline the back end.

Vorteile

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication.
Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

Nachteile

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Vorteile

It is extremely easy to navigate. We uploaded Assets and were making Work Orders all in the first day.

Nachteile

It would be great if all new work orders showed up separate from existing ones. I have my list sorted by priority, so low priority WOs show up pages away. If there was an upper header where all new WOs showed up to read/acknowledge, and then go to their 'spot'.

Vorteile

MaintainX is modern, easy to use, and highly functional. The system is flexible to accommodate a huge variety of locations, assets, equipment, systems, etc. The Procedure Generator is fantastic and has been essential in growing our preventative maintenance program.

What I like most about MaintainX is the people, though. Our account management has been stellar and we get great support on how we use the platform.

Nachteile

I haven't encountered a problem with MaintainX that hasn't been resolved or addressed. The system is adaptable and well designed.

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Vorteile

Maintain is very user friendly, and any of our staff at any level have the ability to use the tool. We work across a wide network of facilities, and MX allows us to communicate between our operations staff and customer service staff, so we know exactly the status of individual maintenance works. I particularly find the reporting function useful to share information with the wider team and provides us with the necessary information for our forward planning and will become more important as we move forward to utilise MX as our operating tool. MX assists us with Health and Safety so we can monitor and audit contractors' documentation for each particular piece of work.

Nachteile

I suppose the only Con is MX is Based in the USA so we are working across different time zones, but the staff at MX have been more than accommodating to work in with us. So not a huge issue.

Vorteile

MaintainX is mobile based first! Meaning all the basic user functions of the platform are geared toward mobile use. Users that aren't admins, really have no need to be tied to a desktop and anyone can use their smartphone or tablet. Also, my customers love being able to submit a ticket without needing pesky logins or passwords to keep up with! Scan the QR Code, tell us your problem, and the ticket is created. It's that easy!

Nachteile

The only con I've found is not being able to filter certain assets out of an asset report before it goes to CSV, but that data is easy to filter out in Excel.

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Vorteile

MaintainX has allowed us to better track our assets and our preventative maintenance. We have gotten rid of our outdated Excel sheets and upgraded to a system that keeps track of everything for us and reminds us when we have missed something. MaintainX has cut down on our data entry time as everything only needs entered once and not new every year.

Nachteile

We've had MaintainX for over 6 months now and have yet to find a con.

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Vorteile

It keeps you in tune with your equipment and operators

Nachteile

Getting it all set up in the computer there’s a lot of stuff to input

Vorteile

I love the continued development of the product. I work very close with the MaintainX team, and they have developed functionality that we felt was required for our business needs. The customer service is top notch, and I don't worry about issues I run into because they come up with a solution quickly.

Nachteile

I would like to have the ability to customize fonts and highlight important text. Also, integrating with Excel would be a huge improvement.

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Vorteile

It is very user friendly. Their support team is incredible.

Nachteile

Sometime it is not a seamless transition between the desktop version and the mobile app.

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Vorteile

I like the ow user friendly the platform is as well as how quickly and thoroughly the account rep responds to questions we may have.

Nachteile

The price is a little steep but we received a discount for our last contract. Other than that, no cons.

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Vorteile

Organization of work task using automated graphing would be my favorite feature of the MaintainX system.

Nachteile

I do not like when there are a abounce of work orders open because with the single row of work orders they seem to get lost. So my biggest con would be that there is not the option to have more then one task column for work orders.

Vorteile

Intuitive interface, real-time updates, mobile accessibility and comprehensive reporting.

Nachteile

Learning curve for some features and cost considerations. While our focus is long term, we are still a small company and similar companies might find it less cost-effective.

Vorteile

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Nachteile

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

Vorteile

How easy the platform is to use and being able to utilize a robust mobile app to access our companies asset data in the field.

Nachteile

I would like to have more control over some customization settings and platform configurations.

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