eMaint CMMS

Vorteile

It is adequate. The fact that we have it is better than not having anything at all.

Nachteile

The system is clunky. It's very technical and setting it up or modifying it has a very high learning curve. Not really user friendly.

Vorteile

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Nachteile

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

Vorteile

I don't have choice this is the system that company used

Nachteile

What I've noticed, you keep on calling the IT people to help you do this do that and so on. It's not really a friendly user, You need to call IT to help you fix something that is too small and supposedly easy. It seems that they controlled everything. which is not good

Vorteile

not much it has been dismal and expensive to set up

Nachteile

They claim easy of use and we paid for set up services....the reports don't work any time you contact support you get read this article then come back. It should be let us walk you through how to set it up.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Gründe für den Wechsel zu eMaint CMMS

Vorteile

eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.

Nachteile

The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps.

This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.

Vorteile

eMaint has a lot of built in modules that allow you to use it for your entire maintenance and purchasing team. The work order and purchasing management modules are quite powerful.

Nachteile

Unfortunately if you have eMaint customize your system at all (which they are very happy to do for a charge), the system becomes very complicated and clumsy.

Vorteile

I appreciate the new user interface and it's useful functions

Nachteile

I least like how inexperienced the customer support team is on certain tasks. For example for a long time certain support staff told me that you couldn't have a field that populates the Asset Description into the PM form. Later a support staff made it happen. Just wish it wouldn't have waited so long.

Vorteile

I used it because it was used by a large company for stability and software.
The only purpose to use E-maint is to keep multiple buildings and tons of physical asset database

Nachteile

There seems to be a lot of inconvenience to users. For example the Work order tools, it is too complicated to use on a daily basis. the platform is outdated compared to Limble, Monday, and Upkeep

In Betracht gezogene Alternativen

Vorteile

Confighrabikty seems good if we ever have a chance to properly customize

Nachteile

Implementation was expensive and rushed
We are a small company and by the time the weekly implementation meeting came we had not had a chance to use the system enough to get any value
Requests to slow the implementation were met with an inflexible corporate attitude leaving us unprepared to properly use this software.

Vorteile

customization, tailored to you needs, easily tracked parts, asset history and WO history. reports and dashboards are handy

Nachteile

lack of serialized inventory, even though we created a work around i do not feel its quite as effective.

Vorteile

Presentation showed the software capable of doing anything. However, the implementation group didn’t provide enough help to complete our project.

Nachteile

Lack of support, sort menus don’t work well.

Vorteile

many many different functions available. Everything from purchase order to periodicity maintenance tracking.

Nachteile

Difficult to change the program to existing processes.

Vorteile

The software allowed us to manage all our maintenance activities in one place.
Helps tackle costing/budget better
Better maintenance scheduling

Nachteile

Requires prior experience working with Maintenance Software
Hard to track inventory/parts
UI can be difficult to comprehend initially

Vorteile

They are always available for support and quick to respond.

Nachteile

We are still very new to the product, so it is difficult to really say we are dissatisfied with anything at this point.