Vonage Contact Center
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- Branche: Glücksspiel & Casinos
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Ticks the boxes is intuitive and has been deployed quite seamlessly. Support has been...
Vorteile
Easy to use
Nachteile
Would be perfect if Skill Assignment was viewable by agent skill set and not by individual skill.
- Branche: Glücksspiel & Casinos
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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Easy to use and informative
Ease of use, we moved and started to use software on the same day.
All my team were able to master use in a very short period.
Vorteile
Makes our role easier by identifying the brand when a call comes through.
The more you use the software the more you pick up.
Nachteile
Sky board can look a little muddled.
Reports required some tweaking but resolved with the help of customer rep.
- Branche: Glücksspiel & Casinos
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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Really helpful trainer, explained any and all queries clearly. A huge improvement on current...
Vorteile
Where to start? Easy to use interface, with Real Time functions customisable to each Supervisor. Offers large array of information in real time on an agent's activity, call queues and call centre stats.
Nachteile
Skill Management - you need to filter by Skill then Agent, rather than being able to filter by Agent and view all Skills
- Branche: Glücksspiel & Casinos
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
So far so good, we were able to hit all requirements first go. The software is easy to use
Customer Insights, Real Time Reporting
Vorteile
Dynamic Routing. Moving onto a cliyd based system was supposed to have many limitations none of which i have experienced.
Nachteile
We wanted to be able to use proficiency in our skills and this has meant we have had to adapt our approach.
