Gofrugal

Vorteile

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Nachteile

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

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Gründe für den Wechsel zu Gofrugal

Vorteile

Minimal design
fast billing
Nothing more than this

Nachteile

Lot of cons, majorly the customer support team and their responsiveness when a major issue is there.
The developers are still trainees

Vorteile

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Nachteile

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

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Gründe für den Wechsel zu Gofrugal

Vorteile

Reports and it’s a user friendly software

Nachteile

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Vorteile

Billing easy to do , inventory management is very good and User friendly

Nachteile

Gosecure due to multi data- base so I am unable to use

Vorteile

Ease of use , great customer service Thanks

Nachteile

All ok , covers every aspect correctly .

Vorteile

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Nachteile

1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

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Vorteile

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Nachteile

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.

We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.

1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.

In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.

We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Vorteile

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Nachteile

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Vorteile

User friendly , easy to use , fast processing

Nachteile

using from a long Time But do not found any thing that is least usefully

Vorteile

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Nachteile

Sometimes online support becomes critical.

Vorteile

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Nachteile

No cons find yet. (within an experience of 2 years.)

Vorteile

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN]
is the best person I have ever meet somebody from gofrugal.

Nachteile

There is no negative point I found in this software.

Vorteile

Interface with Rpos to HQ. HQ can give us real time info

Nachteile

We should be informed about new features .

Vorteile

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Nachteile

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Vorteile

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Nachteile

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.

1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Vorteile

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Nachteile

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Vorteile

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Nachteile

No customer reward program on the Android app but soon it will be worked on

Vorteile

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Nachteile

I dont find one when i compare gofrugal with other software.

Vorteile

User friendly. Cloud-based. Suitable for any size of Retail Business.

Nachteile

while viewing the report you must define specific data otherwise it will take a long time to generate.

Vorteile

Perfect solution for super market for tension free operations

Nachteile

I suggest to improve Easy to reach support

Vorteile

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system.
Also the centralised hq system gives lot of control on all operation.

Nachteile

Pos application can be faster little more

Vorteile

Very user friendly, has numerous features and very robust. Online support have been great.

Nachteile

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Vorteile

Billing, Reporting, Inventory Management

Nachteile

Regarding the differences in live stock and the system stock value.

Vorteile

Extensive Built-in Features, support, and ease of use

Nachteile

Installation and upgrade time can be improved

Vorteile

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Nachteile

Offer Management Feature is not upto the mark.

Vorteile

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Nachteile

Mismatch of data between hq and pos
Unable to get rid of inactive data hence perfomance issue and long loading

Vorteile

Simplest screen and User interface. It is simple to Operate.

Nachteile

Support have to improve as there is some delay in solution and understanding.

Vorteile

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Nachteile

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Vorteile

online, order easy & gosure is easy to use & user freiendly.

Nachteile

None of the above, i led all the features.

Vorteile

Software is user friendly, has all the required features.

Nachteile

Online chat support is worst. Except for few experts like [SENSITIVE CONTENT HIDDEN] from UP and [SENSITIVE CONTENT HIDDEN]from Mumbai rest all are amateurs and dont understand the issue.

Vorteile

Gofrugal Easy to use and you can impliment in very less time

Nachteile

Sometimes there is communication gap between gofrugal team and customers

Vorteile

Sales Report, Web Report, and Whatsnow, Local Technical Support

Nachteile

kindly Add Hindi Person For Live chat, Also feasibility Required call

Vorteile

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Nachteile

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it.
Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

Vorteile

SOFTWARE IS VERY EASY TO USE AND HAS TOO MANY GOOD THINGS FOR SUPERMARKET WHICH SAVES OUR TIME AND MONEY.

Nachteile

Intially faced difficulty in using mobile application but later on its solved

Vorteile

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need

Nachteile

Reports - Regions Wise, report performance need to improve when we take huge data.

Vorteile

Its easy to use. easily understandable. User friendly.

Nachteile

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Vorteile

Software's reporting feature, controlling all are the good feature.

Nachteile

Software have all features which required for Retail industry.

Vorteile

CONVERSION OF CHALLAN TO INVOICES.
EASE OF USE IS OKAY
I HAVE NOT TRIED

Nachteile

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Vorteile

Easy to use.It covers all features required for retail market.

Nachteile

Delivery management should be improved...

Vorteile

Easy to use and business processes are reflected in the software.

Nachteile

Flexibility in Sales Order dates and Transfer Out to be automated.

Vorteile

User friendly & effective for fast billing.

Nachteile

Upgradation takes so much of time for new version.

Vorteile

easy to use and easy service-

Nachteile

yes i want improve in RPOS7 1st- Manuf of good, account section-FIXED ASSETS MANAGEMENT, PAYROLL Facility, barcode printing issue improve

Vorteile

Satisfied with product and service

Easy to use

Nachteile

Very frequent updates

Reporting and MIS is a little complicated

Vorteile

Over all the software is good and things can be easily done with this there are some major limitations/problems which can be done in the go frugal accounting.

Nachteile

The software has some limitations in the billing one and the accounts both and if solved it will really be more easy to work on it.

Vorteile

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Nachteile

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Vorteile

centralization of operation, backup, support, flexiability and upgrades meeting your requirements.

Nachteile

the suspension of outlets in hq and there no local server developed yet

Vorteile

user friendly when it comes to adding customer info and viewing

Nachteile

PURCHASE INVOVICE ENRTY WHEN SWICH TURNS TO TEMP STOCK

Vorteile

Mobile device scan was most useful in identifying various products. Where we can assign task to employees also in finishing the job.

Nachteile

Addon cost is more. It will be better if addon price is low to purchase more users.

Vorteile

friendly for daily working. Easy Handling.

Nachteile

Still many features I have to use. So can't comment right now.