LEAP

Vorteile

I adore LEAP and consider it to be a priceless resource for my legal business. The element of LEAP that I value the most is its thorough document management system. I can easily arrange, keep, and access all of my legal paperwork in a one location thanks to LEAP. The time and effort I would have otherwise spent looking for and managing tangible files is significantly reduced thanks to this. Finding specific papers is really simple for me thanks to the user-friendly UI and powerful search features, even on my mobile devices. The document management features of LEAP have significantly increased my productivity and efficiency, allowing me to devote more of my time to helping my clients and less of it to office work.

Nachteile

While I have had an overall positive experience with LEAP, there is one aspect that I found slightly challenging. The feature that I liked the least about LEAP is its learning curve when it comes to customization and advanced settings. As a user, I appreciate software that offers flexibility and allows me to tailor it to my specific needs.

Vorteile

I loved this program when we used it. You could save emails directly to the file, the documents could be easily organized to the file. You could easily create documents using the coding from each field you chose to set up your file.

Nachteile

Sometimes the program would lag or the coding would be an issue and then you would have to constantly fix problems. Toward the end of our use of the program, the emails sync was a giant issue for us. I also had difficulty finding the fields sometimes as it wasn't customizable. We would have to use the fields that were supplied by Leap which could be confusing at times.

Vorteile

Does a good job of stgayhing up to date with changes in the law

Nachteile

LEAP programmers think they know more about running a law firm than senior lawyers. So they prevent you from doing useful things like easily producing a trust statement that you cam mail to a client. Also attaching files to emails is a pain because they think you should not do that, Over the years the programme has been getting harder and harder to use and less user friendly. They give excuses rather than listen to those who have been around for much longer.

Vorteile

It works. It collects dockets. It's reasonably easy to search. It's reasonably easy to bill. I do not comment on the document management side of things.

Nachteile

The onboarding was very disorganized. The contract is a 3-year but they don't tell you that. If you add users you have to pay for the 3 years which makes no sense because their full price not discounted. Overdue interest is awkward. There is no way to edit entries in the financial side of things. So if you make a mistake you have to unwind the entry and you end up with a very messy Ledger. They take your subscription term and factor it which means a third party will collect your money and they run a credit check on you because you have to personally guarantee the payments. I was not happy about that and I was not happy that I was not told that was going to happen.

In Betracht gezogene Alternativen

Warum LEAP gewählt wurde

Gründe für den Wechsel zu LEAP

Vorteile

Constant development and improvement, adding new features frequently.

Nachteile

Features feel incomplete and unpolished. For example, there is a bulk import tool to upload documents into LEAP, but bulk export is limited to the first 100 documents. Exporting more than 100 documents requires manually exporting files, subfolder by subfolder, and file by file if more than 100 files in a folder. Be warned that once you move your document to LEAP, they are stuck there. I've had a support ticket out for a week and am waiting for response.

In Betracht gezogene Alternativen

Warum LEAP gewählt wurde

Gründe für den Wechsel zu LEAP

Vorteile

Cloud based, creates efficiencies when working correctly

Nachteile

Lack of transparency with issues, tech support is lacking and disjointed

Vorteile

Software capability is good, the cost is good with the WC integreation.

Nachteile

No Calendar System.
Must be downloaded on my PC.
Stupid Ribbon that mislables tabs. (e-signature and littigation support are backwards)
TECHNICAL SUPPORT IS HORRIBLE!!! BIGEST WASTE OF TIME. CLIO'S TECH SUPPORT IS 1000% BETTER.

Vorteile

Not a bad product, good management system.

Nachteile

Great before you sign up, but no support should there be a problem...check out Leap Community.

They lured me back with a discounted fee and then raised it by 50% for the new term so we left...they don't have a monopoly anymore!

Vorteile

The staff have tried to understand the issues we have and have promised to listen to all our feedback.

Nachteile

Once upon a time I could do my job far quicker and with great confidence using a system where I could access asset and liability lists - create estate accounts with ease. Download forms etc but with Leap it’s more reliable to go on google or get the books out. I feel as if I have gone back to the 90s or earlier the probate system is appalling. My team have had to manually do a lot of the work we used to do on a brilliant computer system called ALB. Those were the days. Leap is supposed to be good for conveyancers and our property team is happy but sadly it is the opposite for us probate practitioners.

Vorteile

Viewing of scanned in scripts. That's it.

Nachteile

Long delayed response to actions. Unnecessary prompts. Too many password entries. Unclear view hiding important functions and information. Using keyboard and mouse wastes time. Full of bugs exiting program while in use.

Vorteile

Leap has a very good document library which is why we initially selected leap. However, this is probably the best feature.

Creating templates is also easy as is some of the accounts features. However, it does not have a general accounting facility - so you'll be paying extra to Xero for that.

Nachteile

Tasks - it is heavily reliant on MS Outlook. If you do litigation, imagine note being able to access or edit tasks allocated to one of your fee earners and that fee earner is off. What do you?

When it comes to diarising tasks, you will be spending more time accepting assigned tasks than actually earning any fees. As an example, on a litigated matter i could have up to 20 directions that i need to comply with. my assistant will set a 14, 7, 2 and on the day reminder (this is a laborious task in Leap). thats 4x20 (80 tasks). i then receive 80 emails i need to open, accept and save (imagine how long that takes). The task is then saved in my out look tasks. No one else can access or edit or delete. This is stuck in outlook and in the matter!

So if i leave - and i have 100 files, thats 800 tasks that no one can access - they will have to troll through the file and set the tasks again. You see the problem! we learnt the hardway.

There is no adequate reporting - so you want to find out how many files you have with a particular supplier/referrer. You can find that out but you can export that into excel . you want to run that report - a third party app will cost you more.

Vorteile

the detailed cards for the plaintiff, defendant, opposing counsel, etc.

Nachteile

This software is not user friendly and complicated to learn/use.

Vorteile

That it centralizes all of the activities regarding a case file into a matter folder ie client information, emails, documents, ect.

Nachteile

It does not have a centralized telephone log. I receive many phone calls from people for which I do not have a matter set up and there is no place to log these calls in LEAP. Even for those calls that pertain to an established matter, the notification system is poor and you have no way to keep track of these calls separately. Also LEAP has no integrated calendar. Instead it uses Outlook, but it doesn't link back to the matter. For me, these two shortcomings are what caused me to decide to cancel my subscription to LEAP. Also the matter type descriptions are limited and there are several types of cases that I handle for which there is no matter type in LEAP. And you can't create your own.

Vorteile

Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful.

Nachteile

Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap.

Vorteile

Good precedent library, fairly easy to use.

Nachteile

Lack of support from LEAP. No solutions to issues we had.

Vorteile

Nothing leap has got nothing at all to recommend it. They are non-communicative, arrogant, failed to respond to communications, failed to return telephone calls do not respond to emails in short I would rather use a quill pen and use leap. Yes I have tried to contact them know they have not bothered to respond

Nachteile

I am a sole practitioner and I was using the virtual practice system run by SOS legal. It would appear that SOS legal have now been acquired/taken over by Leap and the manner in which they have treated customers who have been with virtual practice for 12 years is breathtakingly bad. You cannot speak to anybody. They do not respond to emails and then they blackmail you over your data. This company should not be permitted to conduct business in the legal arena, if you are a law firm beware they will hold you to ransom if you let them hold your data

Vorteile

The system is easy to use and navigate, and if there are any issues the team is always on hand to assist through various different means.

Nachteile

The case management system can sometimes be slow to load.

Vorteile

The meeting with Kudzai was really informative and the system has many advantages, which were well explained by Kudzai.

Nachteile

They were just a few things we felt that the system was lacking with law connect: 1. The inability to send emails out of the law connect system and the fact that all documents would be in different places. So, only attachments to client's would be on law connect but the emails would be elsewhere. It would be useful if you could also send all things from one place on the law connect app so that it is easy for us and the clients. 2. Unable to open downloads on the law connect app, would have to be in leap.

Vorteile

Customer support is top notch - accessible and knowledgeable.
LEAP does a nice job of organizing clients and allowing us to search for clients.
I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter.
We are a smaller firm, so there are several features that we don't need/use.
Balancing the trust account is a breeze!

Nachteile

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens?
I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming.
While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

Vorteile

Creating matters, attaching documents and emails to the matter, keeping a string of notes is key, as opposed to pulling the file. I want to pull the file less by being more diligent in using the software. Will be nice to communicate and transfer date with the program. I think that will be key with future generations.

Nachteile

The integration was a pain, but it was on my side with Time Matters and my computer company. That was a me and not you thing.

When you create a matter and even when I chose the areas of law that I practice some of it was not there and we have to force the program by entering a type of law differently. For instance, it took us awhile to figure out how to enter Estate Administration which is the main thing I do. Most lawyers in PA and I suspect elsewhere use the Decedent's Name to identify and find the file. LEAP does not and you have to remember the name of the Executor for a search. If they don't have the same name, I think we had to do something a little different. For criminal matters there are some simple areas that aren't an option.

It seems like some fields we don't need and some would be more helpful, if they were available. The one that comes to mind is the Sale of Real Estate.

Vorteile

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

Nachteile

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

Vorteile

The Leap Support team is outstanding. The learning curve is steep for the software, but once you learn it, together with the outstanding support and availability of the support team, it is invaluable.

Nachteile

the learning curve was rather difficult, although, in fairness, we were learning remotely and at the very beginning of the covid shutdown.

In Betracht gezogene Alternativen

Warum LEAP gewählt wurde

Vorteile

The Leap platform is easy to use and form templates are customisable as are presidents. Accounting can be linked to most financial platforms, we use Xero which works well. Customer support is what is should be, responsive and easy to access. Online training guide and user forums solve most issues with minimal time and effort. The introduction of Customer Success Managers to provide personal support, who are accessible is excellent. If you use the system as designed, a CRM platform you will obtain true benefits in workflows and costs.

Nachteile

Mobile access to Leap is good on Apple phones but has limited functionality on Android phones. This is a failing. Perversely Leap does not work well on Apple Macs but is excellent on Pc's?
Other legal system providers do not appear to have this as an issue with their android aps development, android being the predominant and growing platform in the UK.

Vorteile

We moved case management systems to Leap as part of an overall review of our IT systems. Using it in conjunction with Office 365 meant that we very easily had the tools at hand to adapt to remove working during the Covid-19 pandemic. The app and online versions are a helpful back up way to access content if away from the office. One of the most useful things we gained by switching to Leap was the opportunity to search in document content - not just in a matter, but throughout the whole database. The option to run reports and for all staff to have access to key reports is also very helpful.

Nachteile

As with any system, there are some quirks that you have to get used to understanding. It can also sometimes feel a little disjointed when it comes to seeking IT support in that the first port of call is a chat assist box, rather than a telephone number that you can call.

Vorteile

Info can be accessed anywhere. All client information is in one place.

Nachteile

Billing features and reporting features are limited and confusing

Vorteile

The system is better for large firms with IT specialist.

Nachteile

Waste of money if you a a small firm or sole practitioner.
Have to reinvest in a system that is compatible with the software, costing additional 2k
External trainer rubbish as you have to book time and it’s rushed if you do not know windows.
You have to purchase top ons. That is more costly so your package could run into the thousand.
Read the contract and if not happy make sure you cancel.
Once your subscription finish you will not have the availability to gain access to your client files.
If you are tied in and try to negotiate you will be ignored and you have no resolution
BECAREFUL BEFORE YOU SIGN THIER CONTRACT.

Vorteile

Easy access to all firm data, including accounting and client matters.

Nachteile

Not fully functional on Apple or Mac platform.

Vorteile

The product is mature and provides a complete law practice package including document storage, time reading, billing, trust accounting and matter management. Remote access is available and there are nice mobile app features available.

Nachteile

Alot of functionality is heavily promoted in LEAP marketing materials but requires additional premium third-party licenses.

LEAP has a rigid pricing structure. There are no categories for admin staff vs fee earners etc. This means you must purchase a full license including precedent subscription for every staff member including casual and part-time staff.

Technical support has declined dramatically in the past 6 months. We have waited over a week to have a support ticket acknowledged. Matter remains unresolved two weeks later. There is no transparent ticketing system for technical error. You are pushing onto the online chat which currently has wait times over an hour and the end result is to lodge a support ticket.

Implementation was poorly handled with poor communication.

Vorteile

Let's be honest, LEAP is aimed mid to large sized businesses. It doesn't really cater for us smaller players in the market. With this in mind, it's primary aim is case management and deployment/delegation to others. It offers many features and add-ons from outside apps but very few were ones I was already existing.

Nachteile

LEAP's software is difficult to manage, not very intuitive. Cumbersome for a so-called leading software provider. 8 months in, there are many features I do not use/nor require. Integration with other apps such as Willsuite has been a frustrating experience to say the least with many issues still unresolved.

Sadly, LEAP's customer service is woeful. No helpline, they just direct you to self-help videos or request you to email support. It can take days for them to respond, a complete joke when you have work and clients waiting for vital documents.

Vorteile

My favorite feature in LEAP is the ability to manage trust accounts with accuracy and complete compliance with IOLTA standards. The integration with Quickbooks has eliminated the need for duplicate entries which increases accuracy and guarantees the integrity of the data. Also, LEAP's numerous features that facilitate communication (notes, e-mail tracking, phone logs, calendar) allow for any user to access the program and be able to get a real-time status of the matter.
LEAP's support system is another favorite feature. I can chat with support, open a case, schedule support or research through LEAP University and the Community pages.

Nachteile

Occasional failures in bulk printing and contact management can be frustrating.

Vorteile

Client account and month end reports. These provide an excellent tools for management to keep on top of Month End reporting and reconciliation reports. I also liked that you can send an email from within the software and it will open up and send from outlook.

Nachteile

Task management and time recording. Also customer service is poor as help is not readily available. When the software first took over LOLA, there was good customer service support but slowly that diminished.

Vorteile

Trust accounting is solid and reliable and support was good.

Nachteile

The contract is terrible. You cant exit early even if you ask nicely. They will not let you out and WILL chase you and WILL send a collection agency after you and threaten to damage your credit rating. Its also very very expensive to get your data in a usable form when you leave.

Vorteile

Price any project in minutes so easy to do

Nachteile

Make sure you update for any changes you make

Vorteile

More user friendly than PCLAW in terms of being able to locate info regarding a client

Nachteile

Does not handle the accounting side of the operating account

Vorteile

The offering was great and appeared to do everything I needed in my business.
Training offered was fairly good but useless in hindsight.

Nachteile

Software littered with problems.
Draft documents poor quality
Support was shockingly bad

Vorteile

integrates perfectly with word and outlook as if you can't notice the difference but the relevant buttons are there

Nachteile

cant use on mac unless you install parallel or bootcamp

Vorteile

The product is easy to use but is way more robust for the needs of a small office

Nachteile

No customer support when you need it. They do not offer phone in Tech support and your "ticket" can go unassigned for hours

Vorteile

[sensitive content hidden] is great at document automation

Nachteile

Support is all on the web.....hard to get a human voice

Vorteile

Detailed reports are easy to produce and it's easy to share files between LEAP and local storage. It's also very easy to learn for people with varying tech skills.

Nachteile

The customer service: I made 4 or 5 attempts to have the same issue resolved, and each time the LEAP customer support would offer the same solution did not work. I was told an engineer would call me back on 3 occasions, and each time I gave them a 1 hour window during which I would be unavailable. Each time their Engineers called within the one hour window and each missed call means starting the process from square one.There is no option to export/save time recording into an Excel compatible format - only hard-copy or save to PDF. This has added hours to time spent preparing a Schedule of Costs as each entry has to be added and updated manually.Transitioning from our old system to LEAP was far from smooth. Many matters were not transferred and most of those which were had time recording missing or numerous mistakes, resulting in us combing through a lot of our files to correct these mistakes.The bugs and errors are innumerable - the Microsoft Office Add-ons do not seem to function properly at all, with different issues arising for each of Office 365, 2019 and 2016.Most cloud services auto-deletes or encrypts locally stored data. With LEAP, all data and docs accessed by a user are stored locally in a folder without encryption or auto-deleting, meaning that anyone with access to a device using LEAP could browse through all documents and client info a user has accessed without logging in to LEAP or using LEAP at all.

Vorteile

I like being able to search for the item I am looking for.

Nachteile

Difficult to use invoicing system, I am not able to generate the invoices/

Vorteile

There are lots of forms in the library to choose from, time keeping software, easy to use and the online support system is great.

Nachteile

The only thing i dont like its very costly.

Vorteile

It's great having everything in one place in a cloud based system. The integrations with Xero, Office and Review Solicitors are excellent.

Nachteile

Law Connect is not as useful as it should be. We have given up on using the Your Finances app

Vorteile

I liked Leap as it did a great job and everything that was needed. The UCPR forms and templates they have were very handy.

Nachteile

It was very expensive, from memory over $600/month/user, and locked in on a 3 year contract too. Very restrictive, which is why we moved.

Vorteile

Works well on ipadDictation to matterPdf ability BylawyersLaw connect

Nachteile

Not full legal aid capability as promised

Vorteile

The contact and matter cards are the best part of the CRM.

Nachteile

I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we tried to use the workflow we were informed that it was only available in the UK, and no one could provide an estimate regarding when it would be available in the US. I'm also concerned that they require a third party to install the applications. Although the installation took about 15 minutes for each computer, the installer stayed active in one our firm computers for over 12 hours. When we asked about this potential data breach concern, no one followed up with us for weeks, then we were told "its ok nothing happened." That is a serious data breach issue.

Vorteile

LEAP allows you to customize your matters and templates and reduces time in various case areas. Their customer service is excellent, they are always available to help with any issues and/or look into the issue and guide you to the solution. I like the LEAP is constantly improving and cares about how the product can be an asset to law firms. They take the time to review suggestions and always work with you to improve not just the software but how our firm can take advantage of every feature to improve the quality of our cases and time.

Nachteile

Sometimes the software has glitches, but LEAP always fixes the issue right away, so it's not too much of a burden. The other feature that would be great is if LEAP allowed you to edit expenses once entered. The operating account feature could be a little more flexible with entries because you cannot make any edits once you hit save. Our previous software allowed us to make description edits and even transaction edits when it was time to submit an invoice to the court.

In Betracht gezogene Alternativen

Warum LEAP gewählt wurde

Gründe für den Wechsel zu LEAP

Vorteile

Most important was
The complete integration with Microsoft 365.
excellent time recording function - (need to add facility to add a time entry to a pdf which has been imported into Leap)

Nachteile

Using template documents and creating template matters is not very intuitive - of course this is a complicated function but it could be made easier/clearer.
Main page menu structure is not easy to navigate. in particular accounting information - it seems fragmented. some bits here others in different places.
have found excel documents are not always saved up to date which is concerning.

Vorteile

You have absolutely everything you need for a file in one place, i.e. documents/correspondence/financials. Having everything in one place makes the job so much easier and time management is easy.

Nachteile

When some updates are installed, features and screens change which we are not informed fully about. This has meant it has taken time to find the features which have moved.

Vorteile

LEAP is reliable, functional and easy to use. It is as simple as that.

Nachteile

There are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.

In Betracht gezogene Alternativen

Warum LEAP gewählt wurde

Gründe für den Wechsel zu LEAP

Vorteile

Integration, ease of use, seamless remote working, Client contacts are collated and communication with Clients is simplified and streamlined, essential time recording is completed with ease. Access to documents is market leading.

Nachteile

Transfer form an old case management system did present some technical issues. This was minor drawback and limited to set up only.