Attentive – Bewertungsseite 2

Vorteile

Functionality, user interface, and simplicity in design makes Attentive easy to use. Everything is intuitive and pretty clear.

Nachteile

Analytics capabilities and the limitation of integrations with platforms such as ReCharge to fully customize and target messages. With Attentive, it’s hard to segment and you are sending the same message to current customers, prospects, and winbacks in flows.

In Betracht gezogene Alternativen

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Vorteile

While the overall technology, functionality, segmentation and user experience is easy to use, straightforward and intuitive, I've been most impressed by the Attentive team, from the sales team that approached us to our Client Strategy Manager to the customer service team. The entire team performs above and beyond, they care about their client's success and they work relentlessly to help us achieve our goals, with a big smile on their face.

Nachteile

Attentive has significantly more integration with Spotify then SFCC right now and while integration with SFCC is being developed, there are many features that we currently cannot take advantage of.

Vorteile

I am able to do most of what I want to through SMS. Campaigns and journeys are super easy to set up, and the support is fantastic!

Nachteile

I would say the reporting is a bit lacking. There are no reports I can pull myself that have both the cost and the revenue associated with a campaign, which is what I would want to look at on a regular basis.

Vorteile

Hands down one of the most supportive platforms out there! Their support and customer service is off the charts, plus the sms support and features are a plus too.

Nachteile

It can be a bit pricier than other options but it's understandable if you use their team's services.

Vorteile

This platform is easy to setup and use, it has some shortcoming early on but those are being fixed with new features

Nachteile

Initially the segmentation tool was very basic and did not have a good integration with Shopify, this has been remedied with new enhanced features.

Vorteile

1. The customer experience within the sign up units.
2. The ability to acquire new customers through IG Swipe Up.
3. The ability to integrate segments/lists from Klaviyo—our email marketing platform.

Nachteile

Does not easily integrate with non Shopify Plus accounts. Would also like to be able to filter by products with the Journeys feature.

Vorteile

Attentive has been useful in helping us to more easily and quickly collect user emails and phone numbers to allow for better engagement. Their white glove services are helpful in design and problem solving.

Nachteile

We've noticed that the conversion rate and ecommerce values are reported higher on Attentive than our Google Analytics, but we've created our own reporting dashboards to get a better idea of value.

Vorteile

The product is incredibly intuitive and easy to use, the interface is clean and simple to navigate, the tool is impactful for our business. I love how easy it is to A/B test and create automated/triggered journeys.

Nachteile

No real feedback! We had some bumps integrating with our CDP, but otherwise it's been really smooth and simple.

Vorteile

The Attentive team listens to their customers and is constantly improving the product. Changes are rolled out regularly (no waiting for a huge upgrade drop) and can instantly be applied to make my work easier and improve our customer experience. Attentive also hosts regular events to demo how other brands are using the platform - offering great ideas, demo'ing new features and making all of it accessible. The White Glove team is always at the ready to assist and answer questions, so we're never waiting to roll out our next new idea.

Nachteile

Honestly, any areas of challenge are being addressed with each update. We prefer self-service - and that functionality being built into more and more parts of the platform, so we can update our campaigns easily - whenever our schedule allows.

Vorteile

It's so easy to use and set up, it has everything we need while not being clogged down with "extras" that don't help and just complicate things.

Nachteile

nothing. this is has been exactly what we needed.

Vorteile

Attentive has been instrumental in opening up a new sales channel and way to communicate with our customers. The support and platform are excellent.

Nachteile

I wish that Attentive had a better mobile website or mobile app.

Vorteile

The system is super easy to use without needing any technical expertise. Our account manager is also super responsive and helpful anytime questions arise.

Nachteile

I wish there was a way to turn 2 way messaging off. We waste a lot of $$ each month getting people's grocery lists and unintentional texts that we do not want. I also wish we could do more segmentation on our own without having to bother our PM to set ones up for us (like by URL)

Vorteile

We have seen incredible results using Attentive, even within the first month of using. From the increased consumer data we've been able to gather to grow our email list size, as well as SMS capture which has become a very successful new revenue driving channel for us.

Nachteile

Increasing user friendliness of consumer dashboard and reports. Allowing the dashboard to proactively share reports rather than having to manually download.

Vorteile

I really like how conversational it is, and the possibilities for one-on-one interaction.

Nachteile

It's expensive and sometimes it's difficult to anticipate results.

Vorteile

Easy to use! Setting up a text message campaign only takes a few minutes and we've seen great results with text messaging quickly becoming a major revenue driver for our business.

Nachteile

Nothing I can think of. Integration was simple and easy to use. My only complaint is that I wish we could better manipulate and/or edit the way product titles come into the application. Ours pulls in with a default XS size variant and there hasn't been a solution to this issue yet.

Vorteile

The ease of deploying campaigns and analytics post-launch is fantastic. I really enjoy the UI and support. Those 2 features are what makes attentive fantastic.

Nachteile

I need to do so more research and limits of entire capabilities of attentive. I registered for the Attentive university training so I'll need to do some follow up.

Vorteile

Hugh send through and great customer service.

Nachteile

back end wish time slot selection was different

Vorteile

Easy to use and produces great results.

Nachteile

None, noted. We have been very happy with the tool.

Vorteile

Attentive's SMS platform allowed us to create new revenue streams for our clients without cannibalizing existing channels.

Nachteile

Nothing. The channel is incredibly easy to set up and use.

Vorteile

Ease of use and our account rep is very insightful and keeps us up with features and functionality

Nachteile

Price is a little steep, but he ROAS has been great

Vorteile

They have awesome customer service! Attentive has always provided us with a point of contact that has been responsive and helped us with our marketing strategy and provided us with all the resources we may need.

Nachteile

I think there could be more features! They recently added a Shopify integration that allows for some segmentation - I would love to see this feature expanded upon.

Vorteile

Customer Support is phenomenal [SENSITIVE CONTENT] is THE BEST

Nachteile

Would LOVE a mobile app, especially for setting up a campaign and responding to customer messages

Vorteile

I love how easy it is to use. Setting up segments, creating campaigns, and tracking metrics is made easy with Attentive. I also love the Customer Support. Whenever I have a question, I get answers very quickly and always in contact with someone that is happy to help.

Nachteile

There's not much that I don't like about this software. The only thing I would say is I would love to have the metrics all in one place without having to download the Excel file each time.

Vorteile

Attentive is so easy to use - you could send any message you want in minutes.

Nachteile

The reporting system is a bit clunky, and requires some manual effort. Would love to see a dashboard within UI, or being able to report out on all messages (regardless of type) together.

Vorteile

None. Their sales people love spamming potential customers to the point where they go out of their way to leave negative reviews.

Nachteile

Their salespeople are rude and spam your company emails. We've told them to STOP EMAILING us but they keep persisting. We NEVER joined their lists but somehow they are spamming us.

Vorteile

I have been so pleased with our partnership with Attentive. The tool itself is easy to use, but the customer service team is what stands out the most. They are incredibly "attentive", quick to respond, actually help you solve any problems, and are friendly and professional. I would recommend Attentive 10x over to colleagues.

Nachteile

Not yet, integration was easy, and using the tool weekly has been fine. If we ever have any issues, we reach out to our rep, or their white glove team and get an immediate response.

Vorteile

My favorite thing about Attentive is their helpful team. The platform is easy to use but when I do have a question or want to double check I set something up correctly my account manager is there to help.

Nachteile

What I liked least about the software were the segmentation limitations but they are introducing more options that fix that problem.

Vorteile

The Attentive UI is very easy to use and straightforward and the white glow support team is quick to respond to questions.

Nachteile

The company is new and is constantly coming out with new features that some other SMS platforms already have.

Vorteile

Attentive is the gold standard to which I now hold all my other vendors. Their account reps are amazing, always willing to go above and beyond, and their white glove team is available for 24/7 support. Setup was extremely easy, and we had a 13x ROAS on this channel in our first year.

Nachteile

Honestly, nothing. I like their sole dedication to SMS, and they excel at that.

Vorteile

I've used Attentive at previous companies and had a great experience, so I wanted to onboard us when I learned my current company wasn't using it. It's user-friendly, effective, and customer support/account management has always been excellent

Nachteile

Nothing, really! Their pricing is competitive, and when a feature doesn't exist, they really take the feedback to heart to build it out

Vorteile

Client service is extremely competent and thorough. Deliverabilty of marketing SMS messages is high. Full featured.

Nachteile

Need stronger integration with other products, such as Klaviyo or Mailchimp - it's very hard to segment SMS and emails separately. Opt-in pop-ups lack many settings and controls we need.

Vorteile

The switch to attentive was seamless and the customer service was most impressive. All questions were answered in a timely fashion.

Nachteile

Challenging at times with asking for prospective customers email and text

Vorteile

The user support is incredible. Any issues or problems I have, I can easily get an answer or even resolved within 24 hours. My reps are attentive and looking out for my best interest. I love how many new features you are constantly rolling out.

Nachteile

As the software grows, so do fees. Not a fan of the carrier implemented rate increases.

Vorteile

Great dashboard and attentive is great at turning SMS into a great retention tool

Nachteile

Nothing specific. The hardest things about SMS is just the carrier fees so it is a higher cost than email

Vorteile

Features that are the most impactful are the ease of setting up a campaign and the reporting feature allowing us to quantify performance. The analytics dashboard is also very helpful.

Nachteile

Some journey and campaign editing functions are confusing.

Vorteile

The product is so easy to use! From the onboarding process to now, it has been the easiest platform to use. They also have AMAZING resources & help.

Nachteile

There is not a con my only thing is that our subscriber list has grown SO quick that we've had to relook at our Marketing Budget.

Vorteile

Once you get the hang of it your SMS marketing efforts are going to improve by a long shot.

Nachteile

I won't lie, it does take some time to figure out all the functionalities.

Vorteile

I have never had implementation as easy as Attentive. Getting set up was super easy with GTM and existing integration with my email provider. The interface is extremely simple to use to create messages as well as track metrics. Customer support is also top-notch.

Nachteile

I do wish there were more reporting options.

Vorteile

Very easy to use and quick to launch a message to subscribers.

Nachteile

The ability to personalize messaging to each parts of our business. And to automate some of the responses so it doesn't confuse people in the platform.

Vorteile

I like how user-friendly it is. I can build journeys and edit campaigns in real-time without having to wait for assistance from the Attentive team.

Nachteile

The dashboard could be more customizable. I would love to see opt out rate, click rate for campaigns or journeys at any given time period selected.

Vorteile

Was easy to integrate with Shopify Plus. We have so far seen a great ROI. Also hold monthly calls with an account manager to make sure we are up to date and always improving

Nachteile

Costs are based on sends so as your base grows so will your costs. That being said if the ROI holds up this won't be an issue

Vorteile

Very easy to use and schedule nice texts.

Nachteile

We just got a couple of bills and they were double what we expected. When tracking the costs, they make sense, but we weren’t told about some billed features that weren’t a factor with our previous company.

Vorteile

The UX/UI of the dashboard is easy to navigate and the information provided via Attentive University is great. We constantly see a strong ROI/ROAS for each campaign we send. I also appreciate the client support and weekly touch base we have.

Nachteile

From A product POV, having better reporting would be ideal rather than having to download each report and looking through it. More automation for FAO via text would be helpful via Ai.

Vorteile

Very easy to use and send out messages with tracking. Takes minutes and its nice to be able to schedule ahead of time.

Nachteile

For our business model, I would like to be able to segment the list of subscribers more. We have very specific clients/customers that would be nice to segment more.

Vorteile

Customer service is always on point with Attentive. Texting works no matter, but knowing that a company will support your needs no matter what is special

Nachteile

There are still parts of the platform that are a little clunky

Vorteile

The platform is easy to use and our reps and their white glove service has been exceptional with great response times, always solving the problem/issue or answering the question. The revenue our company generates through this channel is exceptional.

Nachteile

The only improvement I would make would be on the reports - combine "Billable Spend", "Campaign Performance" and "Automated Performance" reports so you can generate 1 report to determine the ROAS for a set period of time. You can still get this information now but it requires pulling and merging multiple reports.

Vorteile

Very marketer friendly interface. Strong and attentive CSM. With the new journey templates, it's easy to identify low hanging fruit and take action quickly.

Nachteile

Wish there's a real-time automated notification when receiving responses from consumers, without having to integrate with customer service platforms/tools.

Vorteile

Attentive is the most developed platform for SMS marketing.

Nachteile

Pricing is not very transparent, you can end up paying more than planned.

Vorteile

Attentive is easy to use for SMS beginners. The platform's UX allows anyone to set up and create campaigns to promote brands to their subscribers. The platform also has a dashboard so I can easily see performance and report to my board.

Nachteile

We have a small team, so bandwidth to manage an additional channel is tough. I would like to build this channel and have someone manage internally. Other competitors have teams that can manage, but this would require additional funds and budget.

Vorteile

This product helps us automate our mobile marketing and has generated a lot of revenue

Nachteile

Some features are not greatly optimized