Attentive

Vorteile

Ease of use, fantastic list building tools, easy to send campaigns, setup workflows and love the legal coverage to keep us up to date on any legislative or legal changes.

Nachteile

The tools available for customer service are somewhat lacking. I know this is something that's being addressed in their product roadmap, but in the mean time we do need to use an external service for CS/CX.

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Vorteile

I love the ease of use, the extremely quick and efficient customer service, and how often they launch new products.

Nachteile

Integration of some of their new features was not possible without hiring a developer on our end. Since we don't have a developer in-house this was an additional cost to us that we didn't forsee. I was not impressed with the email platform in comparison to Klaviyo which we've used for 10+ years.

Vorteile

It was pretty straightforward to design messages and send them out.

Nachteile

I felt the tool took tool long to create new campaigns. P

Vorteile

I like the fact it can help us automate things in marketing and help us grow by controlling SMS and email going out. It has AI as well which is life changer.

Nachteile

its growing fast and got a lot of product to choose from so makes it more complicated

Vorteile

I enjoyed the automated cart reminders and text alerts and text blasts

Nachteile

I didnt like the pricing, and their landing page to sign up for texts was awful

It wouldnt finalize the sign up for text alerts if the customer clicked the landing page from facebook

Vorteile

The Attentive team are... well... Attentive! They stayed lock-step with me every step of onboarding, and have been extremely quick and helpful if I run into questions. The platform works well and we've seen good returns. I was especially pleased that they haven't charged us their minimum charge, only for what messages we've sent. (But don't tell them that... ;) )

OH! I forgot the best part! The sign up units work like a hot damn. We saw massive amounts of sign ups in comparison to our old system. Very happy.

Nachteile

Once or twice I've run into issues with not being able to delete campaigns. I also dislike the way they set up the dropdown for choosing a send time... very small complaints!

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Vorteile

We have been using Gorgias to centralize all our social media, customer service and email communications and the fact that Attentive offers a full integrations with Gorgias was the deciding factor for us when we reviews SMS marketing options.

Nachteile

The user interface in the mobile version could be improved.

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Vorteile

It's so easy to split test messages, unlike our previous provider. They also have a weekly call with us where we discuss best practices, improvements we can make, or integrations we may want to use. They care a lot about our success and keeping us as customers.

Nachteile

Currently, a lot of their features are available for shopify, but not our current shopping cart (salesforce). There's a salesforce email integration, but not a cart integration yet — hopefully this is on the horizon so we can unlock more features.

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Vorteile

I love the format for sending text messages with the Link shortening and the layout they provide that looks like an actual message helps me visualize

Nachteile

Setting up the campaigns when I was getting started was a bit confusing for the sign up marketing box on the website.

Vorteile

Easy to use and gave our team all of the data to be able to send SMS marketing messages and successfully segment to the right audience and track KPIs that were important to us.

Nachteile

No real downside to Attentive other than it being more expensive compared to some of their competitors.

Vorteile

Attentive lives up to its name by providing outstanding service & support for every type of user - novice to expert. We love all the new features that keep coming out. We love the peace of mind that we get knowing that all our clients are fully compliant from the start. Attentive is very customer-centric and will go above and beyond to ensure you are satisfied.

Nachteile

If you are on Shopify, the integration is super simple and easy... like they were made for each other. If you are on Magento or WooCommerce, you will need a few extra steps on the Magento and WooCommerce side. This isn't always simple if you are not well-versed with those platforms.

Vorteile

The interface is very user-friendly, making the messaging scheduling process far more effective and streamlined.

Nachteile

Apparent perception of scaling limitation, specially when other Business Units are required. Each is treated as an individual entity.

Vorteile

The personal care that they show is what makes Attentive stand out to me. Since Day 1 I've had a dedicated account manager that not only got me started, but also makes sure I am keeping up with enhancements added to the platform and offers suggestions on future campaigns.

Nachteile

There's not much to dislike. If there was one thing I'd like to see would be the ability to manage my own database of subscribers rather than having to go to their white-glove team to remove subscribers. When we get requests from customers related to CCPA it would be nice to have manual control over our contacts.

Vorteile

The SMS industry is nascent so it is important to find a partner that helps navigate regulatory challenges to a successful SMS strategy. Attentive makes it so I don't even have to question whether or not we are using best practices.

Nachteile

It gets expensive fast at 1 cent per message, but so far it has always been worth it to send out a campaign.

Vorteile

We have tailored our customer journey to our needs and have been able to build segments for more effective targeted marketing.

Nachteile

I would prefer a bit more hands-on help with implementation of new ideas, rather than a how-to from the white glove team on how to make something a reality. Even just an upsell option like "we can go ahead and implement this for $x more"

Vorteile

We have been using Attentive for over a year and could not be happier with the results. The team made the set up incredibly easy and have been with us each step of the way with best practices and helping us with new campaigns / auto capture and we have seen substantial growth in our marketing lists. In addition, their University series are incredible and we have learned so much from amazing influencers in the industry. I truly do not have enough great things to say about Attentive and I have recommended it to many of my colleagues in Marketing.

Nachteile

The only thing that is a bit difficult is making edits to your main campaigns. It's super easy to set up new campaigns but our standard capture campaigns must have assistance to make changes.

Vorteile

This software is extremely intuitive and easy to use. We use it on a daily basis as we work on the Journeys and one time messages very often. The response we have had from our customers has been great, and we are working to make our program more robust.

Nachteile

I don't feel there are any features missing. Everything we need, Attentive has available and they keep adding more features often.

Vorteile

Without a doubt, one of the best parts about Attentive is its customer service. They are they for you in every way possible. Additionally, the platform itself is SO easy to use! Anyone can jump right in and start creating SMS deployments with ease.

Nachteile

While very feature-rich, there are still things missing. For example, the platform needs more flexibility in its ability to create automations. It could also use more personalization features. The good thing is all of this is on their roadmap for the future.

Vorteile

Very user friendly and easy to navigate!

Nachteile

I would like to get more granular with segementation

Vorteile

Attentive is very easy to use and intuitive, reliable, full of features, and the customer support team is excellent!

Nachteile

The dedicated short code took a bit too long to get set up, but we're all good now!

Vorteile

The platform is user friendly which makes onboarding a breeze. The customer success team is top notch and extremely helpful.

Nachteile

It would be ideal to dynamically pull in products users view/add to cart to make those trigger journeys stronger.

Vorteile

The pop up modal has grown our subscriber list 8x from the amount we worked hard for years to grow with our previous provider.

Nachteile

I think the set up of units/ journeys can be a little more user friendly and offer best practices within set up. Also hope to see search feature in campaigns.

Vorteile

I love how easy it is to use Attentive! They are constantly coming out with new features that make journeys and campaigns seamless.

Nachteile

It would be great when creating segments we could have an add all when searching since there is a clear all right now.

Vorteile

The support team was amazing in helping get me set up and we immediately saw an enormous improvement in our SMS program

Nachteile

Don't have any complaints so far. We've been using the platform for 6 months and seen great results.

Vorteile

Easy to use on the back end, appreciate the legal support & features for added security, and the team is just SO on it. One might say they are... attentive.

Nachteile

Would love integration with Klayvio for better segmentation across these two platforms w/ journeys & workflows.

Vorteile

Attentive is a great product with a solid offering. We love the audio message functionality

Nachteile

Wish it integrated with more platforms.

Vorteile

I love the possibility of reaching prospective buyers and re-engaging existing customers where they spend most of their time - on their phone.

Nachteile

I wish they offered a performance-based alternative, where users pay per click or sale.

Vorteile

The set up was super easy, Attentive's White Glove service was amazing. We were ready to go within just a few days of starting their free trial. The ROI is excellent and was immediately apparent for us. They meet with us regularly to help us optimize our campaigns and always provide excellent advice.

Nachteile

I feel like there could be more room for in-text customizations - other than just inserting customer name or product name.

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Vorteile

SMS companies are everywhere these days. Attentive stands out with their customer service and the efforts they put behind educating their customers and putting on virtual events to help us achieve our goals.

Nachteile

Analytics and reporting are lacking for sure. You would expect that an online company in 2021 would much more in this area without having to export data or run individual reports.

Vorteile

The people. Our rep [SENSITIVE CONTENT] is amazing. Her attention to detail; willing to jump in and help along with guidance on overall best practices and strategy is tremendous. She is a valued asset and quickly became a critical extension of the Simon Pearce team.

[SENSITIVE CONTENT] was a wonderful sales representative and amazing to work with. Answered all of our questions and made our onboarding seamless.

Nachteile

The only thing I wish is that it had a two way integration with our ESP Bluecore. Currently only 1 way and we have to do custom dev for 2 way.

I want to keep attentive the people have made it but I will have to think hard about having an ESP that does not talk to our SMS. I want to keep both separate as we LOVE Attentive that much; however, not having this does give me pause for next year and I will have to think long and hard before signing another contract with Attentive.

Vorteile

Loved the mass sending, automated responses, as well the customer support we get bi-weekly from a manager who knows SMS, the service.

Nachteile

I think reporting could be better, as well a better way to have one one one conversations with customers. Being able to reach out to them without them having to contact us.

Vorteile

Easy to use. It has an extremely intuitive interface as well as an accessible customer service team. They are always beta-testing new features and have tons of educational opportunities to hear about the new features and connect with their team.

Nachteile

There were a few things I thought their tool was lacking initially but their innovation team is constantly cranking out new functionality and connecting with clients for feedback. I have seen several of these new developments launch already and others are in testing phases to launch soon.

Vorteile

Attentive has a user-friendly interface that allows a user to get familiar with the application quickly to deploy SMS marketing campaigns. I also appreciate Attentive's steadfast dedication to deploying advanced new features, as well as their welcoming approach to addressing customer feedback.

Nachteile

I believe Attentive is weakest is their reporting - I would like to be able to slice-and-dice data more thoroughly to really be able to get granular insights. I would also appreciate if they would fix a bug with their message notifications - it constantly shows more notifications than you have.

Vorteile

Attentive is very user-friendly. It's a turnkey, impactful solution for driving results with SMS marketing. It has completely changed the game for us in terms of lower funnel marketing strategies.

Nachteile

Since I'm not the primary user of our account, I don't have as much insight into this. At this point, the software suits all of our needs. The one thing we would benefit from is more robust reporting so that we can build on learnings and always be improving our strategies.

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Vorteile

The ease of use and functionality for our growing company and marketing team is key. Attentive is a great partner when it comes to impactful initiatives that help us grow our lists. What is most beneficial is that we have a partner in Attentive and not just a software.

Nachteile

The only con we have encountered is not always having the capabilities to integrate new services due to web integrations. It would be ideal if these were out of the box integrations but result in significant development on our side.

Vorteile

Attentive could not be a better partner for our brand. The tool is easy to use and they are always updating and improving the user interface. Everyone we've had the pleasure of working with is lovely-knowledgeable, helpful and kind. They truly live up to the company name.

Nachteile

Honestly, nothing. I cannot think of anything negative to say.

Vorteile

Onboarding process and white glove is top notch. We were guided through by our account manager and were able to have a comprehensive SMS strategy super quickly.

Attentive automatically comes with a pop-up modal to collect email AND sms which is not something many other SMS providers have. It’s a super simple sign up process for our customers.

They start you off with a shared shortcode (this is phasing out) but most other sms platforms we explored did longcode and didn’t offer any solutions to get quickly set up with shortcode.

Recently, they just added new segmentation features! Exciting to see everything on their product roadmap.

Nachteile

I think there could be some improvements to analytics. They do have dashboards that give you some high level stats. Generally, I end up exporting all my reports anyway and that’s what I find myself doing here as well.

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Vorteile

I liked the performance of the software, but despite the great performance the pricing structure for month-to-month plans as well as long-term agreements didn't make sense.

Nachteile

I disliked the requirement to sign long-term agreements to get decent pricing. Additionally, some of the sales presentations had carrier charges listed in a small, gray text that made it more difficult to see the overall cost per SMS you were getting.

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Warum Attentive gewählt wurde

Vorteile

very easy to use and also provides a good platform for all our sms needs

Nachteile

costs are high as compared to other competitors in the space

Vorteile

Great for launching sms marketing for our company. Good pop up tool for sign ups. Great campaigns.

Nachteile

Not fully integrated with our email marketing and other databases. Limited data on users, no profile page for an individual user like you see with email tools.

Vorteile

Integration with our ESP was flawless and the reports you have access to quickly help you audit what is and possibly is not working so you can adjust quickly. Campaigns, Journey, and Sign Up Forms are easy to create and the UX of each step creates instant fail-safes. I'd say the best parts are the communication with the Whiteglove service & our Account Manager; it's quick and business casual so you can get the answers & fixes you need quickly (even past working hours).

I love that they schedule calls with their customers so their Product Team can get a real insight into what we would like for platform updates that would help with any areas we get stuck in.

What possibly tops the quick communication would be the legality fail-safes involved. Attentive has you covered with all the FCC/FTC guidelines and you can tell the partnerships they have with the Carriers are positive. The best SMS Marketing program I've ever used.

Nachteile

I can't say I do. They are constantly upgrading features.

Vorteile

Attentive is very easy to get setup on whether you are switching over from another SMS platform or are new to SMS. The Attentive team is there to support you every step of the way. The website pop ups and other features are very effective at growing an SMS list, and the platform is very user-friendly.

Nachteile

Lots of room for improvement on the reporting and analytics side, though I know this is something that they are working on, so will be excited to see it roll out.

Vorteile

Ease of use, visually pleasing, quick load times.

Nachteile

The analytic dashboard could have more features.

Vorteile

I love our dedicated account manager [SENSITIVE CONTENT HIDDEN]! She's been so helpful in managing all of our clients' unique needs. We're constantly improving our revenue numbers and engagement rates and she's a big part of that.

Attentive is also very easy to use and intuitive. I can make quick changes to campaigns, journeys and pop-ups. I also love how they visualize A/B tests and journeys.

Nachteile

I'm unable to see billing settings for our clients which is crucial to know so we can accurately report on total marketing spend which includes software costs.

I would also like to be able to pull reports within the platform and not be directed to download an Excel spreadsheet.

Vorteile

Attentive's platform is very straightforward and easy to use. But, if I did have any questions, my rep was always quick to respond and assist.

Nachteile

Certain features are in very new stages and aren't as flushed out as we'd like them to ideally be, but Attentive is currently working on improving those features to make them better down the line

Vorteile

Love how easy it is to use the technology. Out of all the tech vendors we use daily, Attentive is by far the most engaged with the client in ensuring that we are satisfied but also constantly looking to be at the forefront of SMS. Working at an agency for many years, we always said to wow the client. Doesn't matter who you interact with [white glove] to your sales rep, everyone puts the client first. One Account Manager that I've worked with [SENSITIVE CONTENT HIDDEN] has been an absolute rockstar and truly feel like he's been a partner to our business. Q1 has been our best quarter yet because of the SMS strategies he recommended. This shows what type of people the company hires. I always believe you're only as great as your team.

Love that they also are continuously improving the tech.

Nachteile

Wouldn't call it a con as I know the team is working on this, the easeability to create a landing page.

Vorteile

I love Attentive! They are 100% accountable and deliver on everything they promise. The white glove service and the platform design make it EASY to use.

Nachteile

We reeeeallly need transactional emails.

Vorteile

We have been super impressed with the ease of use and effectiveness of Attentive to help us get started and grow our SMS marketing strategy. The Attentive team has been an amazing resource for us as well - always making sure we are maximizing our SMS campaigns and automations in a compliant manner, and we're excited to see where this platform can take us.

Nachteile

Right now, the only complaint I have is with analytics, especially with A/B testing. It would be nice to see campaign results during the testing period as opposed to the campaign overall.

Vorteile

In addition to an outstanding platform, I have seen Attentive evolve over the 9 months we have used them. They have also been great at building our lists for both SMS and email.

Nachteile

The analytics are slowly improving. I'd like to see them integrated with other BI platforms.

Vorteile

Attentive makes it easy to see the results of your SMS campaign. From week to week our team looks back and checks the success rate of our most recent message. It helps us to customize our SMS messages to our audience based on what they respond to best.

Nachteile

It's not necessarily Attentive's fault, but SMS messaging is extremely expensive. The price is sometimes off-putting, but thus far, the net return has been positive.

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