Appcues

Vorteile

Appcues has a couple of cool options for user guidance within your software. You can run workflows like introduce new features, walking users through updates, or even popping up modals based on usage.

Nachteile

There are limits to what Appcues can do. As a marketer, I'm still waiting for it to integrate into HubSpot, so I can run campaigns based off of how users have engaged with the product.

Vorteile

The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.

Nachteile

The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.

Vorteile

Appcues' Chrome extension is far and above one of it's most useful features. We are able to construct and visualize flows where it matters, within our app. Being able to quickly enable and disable it makes a huge difference in our workflow.

Nachteile

Occasionally, the Chrome extension can be buggy. This has led to some frustrating moments or awkward presentations where I've struggled to get the app to behave. Overall, this hasn't been a large blocker to seeing success with the app.

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Vorteile

The UI and ease to create new flows as well as the ability to fine tune and customize.

Nachteile

The user reporting is a little weak, definitely more focus is on the design and building side (for good reason)

Vorteile

We recently got our Appcues onboarding survey to create tags on our intercom users, in order to use their feedback for email campaign customization. This is a really helpful feature that we needed and couldn't get from other solutions.

Nachteile

We wish that we could have more in-app dashboard visibility of the analytics. Right now it's mostly limited to CSV exports.

Vorteile

Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. This way our customers can get to the information they want quickly, and also they have a way to come back and learn more later. With this approach they discover new functionality and use-cases for our product, which increases stickiness over time.

Nachteile

I've provided their team with feedback, and they improved it, nothing further to add for our use-cases.

Vorteile

Appcues is great for tweaking and experimenting with user onboarding flows and pushing users to that critical aha moment. Without appcues, the amount of engineering time required to experiment on a weekly, fortnightly or monthly basis would be un-doable for a relatively small company.

I've also been really impressed the with the extent and quality of the softwares features. You have a lot of flexibility and control for different parts of user onboarding.

Nachteile

Nothing so far. Appcues has served us incredibly well.

Vorteile

Intuitive and easy to use even for non-tech savvy people. Gives Sales an opportunity to control in-app communication, rather than depending on engineering. There's also a ton of helpful resources - both personalized training and a large blog/support center.

Nachteile

The segmentation settings can be a bit confusing at times.

Vorteile

Appcues is THE best tool for product managers to drive feature adoption and simply onboarding for new users.

Nachteile

Appcues is great, the only issue is the cost. It's very expensive especially for startups, that usually need the help of Appcues to make up for shortcomings in UX of their products.

Vorteile

Son faciles de usar pues no presentan ninguna complicacion

Nachteile

De pronto el precio porque en comparacion con otros productos que aunque son menos utiles si son mas baratos

Vorteile

- helps with the onboarding process of the new users into our system, allowing them to easily understand the complex workflows and UI elements we have on the screens;
- it is straightforward tool where you will have to involve developer once - on the stage of integration (and the effort itself is not huge) - and then other anyone on the team can create beautiful flows;

Nachteile

- they way it interacts with any iframes you in your web application - for any microfrontends you use - you will need to integrate it within the application;

Vorteile

I love the ease-of-use and the ability to
create modals and slideouts without engaging any dev resources.

Nachteile

Nothing that comes to mind. Would love to see
integrations like Salesforce.

Vorteile

I love how easy it is to create multiple guides to share with our customers in our platform. The extension makes this process extremely simple and seamless.

Nachteile

The builder takes some time to navigate and learn the ins and outs but it super helpful once you get the hang of it.

Vorteile

The ease of use, it is extremely powerful with the current features. Their support group is amazing and they answer really quickly as well.

Nachteile

There are some features that I would like added here, but not a deal-breaker.

Vorteile

Fantastic product great functionality, easy to use, so many customisable options.

Nachteile

Nothing I didn't like, great product.