Appcues

Vorteile

Thanks to appcues we were able to get a more direct and friendly communication with our online users.

Nachteile

I can't think of anything. Maybe the user interface is too busy, even though they changed their design recently.

Vorteile

Great software to help users learn how to use your Software. Very easy to set up and use. Tons of innovations and changes since I started with the company in a short time.

Nachteile

The only cons came early on when setting it up but all have been resolved now as it is much easier to use and intuitive.

Vorteile

In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use.

Nachteile

One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.

Vorteile

It's so easy to set up amazing tooltips in our app. It requires VERY little technical knowledge and gives you tons of power.

Nachteile

It's expensive!! All of the tools in this category are, and this is the best one, but a price break would be very helpful for smaller teams. Maybe a different price structure?

Vorteile

Appcues is very simple to use, and depending on your situation should be easy to implement in your website/product.

Rather than your dev team building everything in-house, you can save a lot of developer time by having them just input the code and doing it yourself (non-technical guy here)

Nachteile

Not much, so I'll have to nitpick here. Sometimes when you're building a flow the buttons can lock and you'll have to refresh your page. Not too big of a deal and doesn't happen too often. A bug I'm sure will be fixed.

Vorteile

its very ease to use. allows me to test different hypotheses so dynamically.

Nachteile

Nothing significance comes to mind but analytics could be better

Vorteile

We use Appcues for onboarding and additional/new feature education. Creating new flows is easy and the product provides excellent visibility into what users are seeing and how they are behaving. The integration with amplitude has also been valuable for our team.

Nachteile

The initial learning curve was somewhat steep, but the team was incredibly helpful with set up and support

Vorteile

Software is changing and new capabilities arriving all the time.
It's quick and easy to setup content and target audiences using the chrome plugin. The segmentation is slick and easy to use.

Nachteile

There is no API for downloading the flow data. I have to manually download CSV files. If I could have an simple API we can load the data into our BI tool for further analysis.

Vorteile

Easy and fun to use, great support available from appcues team

Nachteile

The learning curve is a bit steep at times

Vorteile

Appcues has a couple of cool options for user guidance within your software. You can run workflows like introduce new features, walking users through updates, or even popping up modals based on usage.

Nachteile

There are limits to what Appcues can do. As a marketer, I'm still waiting for it to integrate into HubSpot, so I can run campaigns based off of how users have engaged with the product.

Vorteile

We've been looking for a similar solution for years that we could put onto our platform to notify users of updates, issues and changes. We thought we'd need our dev team to develop something on the website, which would take a long period time, but then we found Appcues. It's really changed the way in which we communicate with candidates. We no longer have to send formal emails, but can now send quick and instant alerts.

Nachteile

Honestly, I love this technology. I am yet to fault anything. As a not-so-tech-savy person, it's really intuitive.

Vorteile

It is very friendly to use. It has everything I need to create and resolve communications within our products. It also allows me to view metrics in a simple way and then export them. And the best thing is that they have the best customer service.

Nachteile

I honestly have not had any problems. And whenever I have needed something, customer support is present.

Vorteile

Great, great tool. Easy to use and very useful. Appcues makes our work much easier and helps us connect in a better way with our users. I highly recommend working with Appcues. Everything you need to do, will take just minutes.

Nachteile

No cons. It's great working with Appcues.

Vorteile

Its simplicity and, at the same time, how deep we can go at user onboarding and flow buildings.

Nachteile

I'm missing a couple of features, like the possibility of event attributes usage in segmentation, but they're always supportive and try to work out for solutions.

In Betracht gezogene Alternativen

Vorteile

How they reinvest into R & D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes.

Nachteile

They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom.

Vorteile

It helps guide you through the process of building a great onboarding experience.

Nachteile

Sometimes it would not work on computers that have ad blockers.

Vorteile

The ease of publishing flows, hotspots, and tooltips is extremely valuable when implementing on a software that is constantly improving, changing and upgrading.

Nachteile

The hotspot functionality has potential; however, there are a number of improvements that need to be made there in order for it to really reach that potential.

Vorteile

Our customers have provided a lot of positive feedback using our walk through flows. Easy to building using the Appcues builder along with great setting options to target and segment when/who the flows go to.

Nachteile

Not many cons only a few small thing in the builder like no spell check, spaces in the text sometimes don't show on the published flow so we would have to edit the flow delete a space and add a space for it to show in the published flow. Not a big issue though.

Vorteile

If you are looking for a tool to help you improve your product experience, onboarding, feature adoption and activation metrics WITHOUT any dev efforts - AppCues is for you! Love it! It helped us increate activation, engagement and retention rates on our SaaS platform, while saving dev resources and giving us the agility to refine our flows at any point!

Nachteile

There are some things that require dev time (triggering events etc) that are needed in order to make the most out of the platform.

Vorteile

I really like that its easy and intuitive to use. I generally do not need any user documentation or help when creating, and that is always a good thing for me.

Nachteile

I've run into times where my appcues have either not saved, or segments I've created are empty.

Vorteile

It's very easy to use and helps us test different hypotheses in minimal time.

Nachteile

I can't think of anything. Would love to see features like Localization and user permissions.

Vorteile

The best part about using appcues is to get honest customer feedback and comments in the most smooth
and easy way, which would otherwise be very difficult using any other medium.

Nachteile

There is nothing as such I dislike or least like about Appcues.

Vorteile

Features we use at work most are -

1. Easy onboarding for our users. We use it's conditions from matching URLs to Segment events and properties.
2. NPS surveys. Integrated alongside Zapier for automation and you are set.
3. Feature announcements. Every release planning consists of us creating beautiful flows to onboard our users to newly released features.

Nachteile

Although it's very subjective, i like the older UI better than the new one. Also, i would like the option to replicate a flow and change it's URL.

Vorteile

Easy to use and integrate with your platform

Nachteile

Have to create different flows for different languages

Vorteile

It has been super helpful with our in-platform education for our users. I find the analytics very helpful.

Nachteile

Sometimes it takes some investigation to get flows working as they should or they work inconsistently when building but we've been able to push through.

Vorteile

Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Nachteile

The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

Vorteile

We discovered AppCues after making the decision to go with a third-party onboarding software instead of writing it ourselves. This gave us more flexibility in terms of who could control and publish the content (it did not have to be someone on the dev side). We did have some dev and UX involvement initially, but we are pretty much up and running independently now that we have some published flows under out belt. We've used this for onboarding trial users/new customers, feature releases, training notificaitons, and scheduled maintenance notifications so far, but the possibilities seem endless. We do plan to utilize the platform for NPS surveys in the future, but haven't tried it out yet. We have come across a bug or two along the way, but the support team has always been responsive. They have a great trial option as well when evaluating the service. For the price, it was a no brainer for us compared to their competitors and we've been very happy so far.

Nachteile

Would be great if they offered an "opt-out" or unsubscribe option. I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc. It would also be great to have a better format for exports, especially when survey results are involved. Right now they are dumped to an excel spreadsheet which we can further manipulate, but it would be great if it were quicker and easier to get to that data.

Vorteile

We use AppCues to help on-board new customers and essentially walk them through their account setup. We've seen a major increase in customers getting up and running much faster on their own. This has reduced the load on our account managers and tech support who previously spent much of their time doing live on-boarding wit new customers - sometimes multiple times per customer when customer had multiple uses who each had different questions at different times.

Nachteile

The onboarding of AppCues itself was difficult. It took me a lot of sessions with the AppCues staff to get it setup properly on our site. The tool is so robust that I frequently found myself down rabbit holes just trying to get one element set up. They did offer a lot of live support - but I wish it was more intuitive and easy to use on my own.

Vorteile

Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

Nachteile

There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Vorteile

Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.

Nachteile

That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.
And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.

Vorteile

Appcues has been a great resource to our organization in engaging and teaching our customers! It has helped to grow our product adoption metrics and the new improvements make it easy for us to create campaigns on the fly!

Nachteile

In the beginning, there were features that were missing such as highlighting options and segmentation, but they have continuously improved the product over time.

Vorteile

Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.

Nachteile

Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!

Vorteile

Feature Updates - updates that add depth but keep ease of use are great. Everytime I log in I feel like I can do more, but the design/setup is very intuitive.
Ease of Use (non-technical) - Super easy for my busy dev team to do the one time set up and I have been able to do the complete customization from there.
Support is great - Help resources and the people that answer questions/reach out are really helpful
I looked into a log of "app walk through" options at first, but this was definitely the best value and I am so pleasantly surprised how much the Appcues resources have helped me come up with new ideas to engage clients.

Nachteile

Cannot really think of any cons. Appcues lets you have custom events and fields, but its not the one click integration yet. The day I can just put in my Hubspot code and be able to automatically choose which fields/events I want to see will be amazing.

Vorteile

It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Nachteile

The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

Vorteile

The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.

Nachteile

The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.

Vorteile

I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless.

Nachteile

It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system.

Vorteile

I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier.

Nachteile

Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate.

Vorteile

Appcues' Chrome extension is far and above one of it's most useful features. We are able to construct and visualize flows where it matters, within our app. Being able to quickly enable and disable it makes a huge difference in our workflow.

Nachteile

Occasionally, the Chrome extension can be buggy. This has led to some frustrating moments or awkward presentations where I've struggled to get the app to behave. Overall, this hasn't been a large blocker to seeing success with the app.

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Vorteile

I'm especially fond of how easy the AppCues interface is to use. It makes executing upon in-app messaging programs (via slide-outs and modals) a breeze, and adding training elements (hover-overs and tool-tips) can be done in a snap.

Nachteile

Occasionally the app will "stick" and metrics will be slow to populate - but that's probably due to user impatience more than anything else.

Vorteile

Ease of set up, analytics, educational content, ability to quickly iterate and experiment

Nachteile

Chrome extension is sometimes buggy but it's gotten much better as of late. Additionally, there are no integrations out for email providers.

Vorteile

1) The Ease of building and launching
2) Can execute with a lean team
3) Has a great customer success and support team that you can rely on

Nachteile

I would like a more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome.

Additionally, Appcues isn't optimized for localization and that is something we would love to have as we are in the global market space.

Vorteile

Ease of use, very intuitive, but if I run into any issues the support is top notch and very responsive.

Nachteile

The document library can be difficult to find what I need at times, I usually like to find the answers myself.

Vorteile

AppCues is so easy to use! This tool has had a huge impact in our ability to improve and experiment with our app experience without waiting on dev teams.

Nachteile

Load time could be faster, but its qualities override this negative.

Vorteile

Appcues lets you implement user onboarding features (i.e. help tooltips, feature tours, announcements, etc.) into your application, on-the-fly, without the need to implement those features directly into your code, thus no dev, QA, to prod traversal. Simply open the Appcues console, create a new appcue (e.g. modal, tooltip, etc.) or modify an existing one, choose where to deploy it to, and you're done.

Nachteile

There's very little NOT to like about Appcues, but the fact that you're relying on a 3rd party is about the only thing that I don't like, but that's a very VERY small price to pay in order to implement user onboarding features.

Vorteile

Appcues is pretty easy to learn and use and very flexible and powerful. It's easy to customize for our tool and brand, and provides a way to onboard our users in a scalable way without taking up precious developer time.

Nachteile

It can be a little tricky to use, especially when we get into more complicated use cases. There are occasional bugs (although they are typically fixed quickly).

Vorteile

I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

Nachteile

They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

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Vorteile

Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Nachteile

I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

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Vorteile

Do not buy this if you aren't part of the [SENSITIVE CONTENT] team, they will say it can all be done without [SENSITIVE CONTENT] when being sold to you, but it can often require development of the product to meet what Appcues needs. If you're in the UK DO NOT purchase, support is only in the US so be prepared for late night emails and waiting for complicated email responses.

Nachteile

The troubleshooting
The UI
The overcomplicate set-up

Vorteile

Easy to setup and use, with a variety of options ie. modals, slideouts, NPS, tooltips, blinkers

Nachteile

It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in

Vorteile

Appcues has helped our team quickly role out in-product communication that drastically improve our users experience and impact key business metrics across our funnel. It's beautifully designed, easy-to-use and excellent for empowering more of our team to run experiments without having to use dev resources - which saves us time and money. Definitely recommend. Every product team should have this tool in their belt.

Nachteile

Would definitely love it if Appcues supported mobile apps. Doesn't seem to be an undo option (or at least I can't find) when creating flows.