Appcues – Bewertungsseite 2

Vorteile

It's an extremely powerful set of tools to message our users without relying on engineering changes.

Nachteile

The learning curve for me has been steep. I wish there were branching logic based on whether certain page elements appear or even the ability for flows to skip steps if a page element required for that step is absent.

Vorteile

AppCues is very intuitive to learn how to use - minimal training was required the online resources are a great asset.

Nachteile

Nothing! The software is fantastic, nothing I don't like about it.

Vorteile

1. Robust product tour designer has many customization options
2. Quickly create and manage user segments to ensure correct flow targeting
3. Organize flows and access data regarding how they are used by customers

Nachteile

1. No integration with MadCap Flare
2. Occasional interface problems results in lost work

Vorteile

Appcues is really easy to use and makes creating flows to onboard users very engaging and pleasurable. I also enjoy the fact that I can customize the experience to match our brand design.

Nachteile

Steep price hike last year that made us evaluate whether to continue using the service. But the value we get from using the software outweighed the price hike.

Vorteile

The ease of use of the campaign editor, allows our marketing team to create content when new features are released, the tools to track the success of the campaign and measure customer engagement.

Nachteile

We experienced a couple of technical setbacks with the product. Thankfully the support team helped us resolve them fast.

Vorteile

It’s ease of use in getting customers on board, and data it provides back to us

Nachteile

Sometimes the plugin is clunky, would like to be able to generate more reports in app rather than exporting to csv

Vorteile

Appcues makes it extremely easy to engage with customers. The variety of message types they offer, along with capabilities like personalized content and message flows (where you string together multiple messages to create a guided tour of your product) make it the best way I've found to welcome new users, announce new products, and encourage adoption of existing features.

Beyond the product itself, I've been very impressed with the customer experience. Support is quick to respond and the product folks I've spoken with are very receptive to feedback. They also are constantly releasing updates and new features.

Nachteile

Honestly I have to get fairly nit picky here as the overall product is very strong. Reporting could be stronger, but I've seen improvements over the past few months and I would expect that to continue. I'd also like to see improvements to their integration with other vendors. Right now they have strong capabilities at exporting data from Appcues to other platforms, but like another reviewer mentioned, if I could configure an integration to upload event data that's been tagged using other platforms (so that I don't have to double-tag things), then it would take Appcues to the next level.

Vorteile

Being able to maintain our workflows using the Chrome Browser extension

Nachteile

Setting it up in all of our environments. But we understand it is necessary for them to understand what app is being accessed.

Vorteile

Appcues is a fantastic tool to target users in your Webapp/mobile app and notify them and/or train them. I like that it takes less than 5 minutes to get the hang of using the chrome extension and you are building complex flows and targeting users. The reporting is great as well, and allows you to make easy business decisions.

Nachteile

I wish there was a bit more customization options for look and feel of the modals. I'm not always content with the look without quite a bit of tweaking.

Vorteile

Saves us tons of development time. With constantly evolving onboarding flows, we needed a way to me more efficient. Appcues was the answer.

Nachteile

Performance of builder could be better- it can be quite slow.

Vorteile

Easy to get started and easy to edit along the way. You're not stuck with anything you create and can continually inetrate based on user interactions with your product.

Nachteile

Difficult to use the checklist due to changing URLs within an application.

Vorteile

Ease of use, design customization options, segments and checklist features

Nachteile

Sometimes impressions and completion rates are inconsistent with the data we see in Heap

Vorteile

So simple to use but it looks amazing and the customer service is 5*

Nachteile

Nothing.

Vorteile

It is easy to use and simple to understand. I started to work with it in one day and in the other i was super used to already. Great ux, you can customize it a lot and work with the html and css.

Nachteile

There are a few bugs during the flow building, and its a bit slow somethimes. What i really dont like is that i cant open the flows in other tabs (with the right button of the mouse), it has to be in one tab only (or launch in mutiple tabs the appcues site).

Vorteile

Appcues provides a simple solution to display messages to your users at the right time. It gives a variety of ways to gather insights and their new "flywheel" gives good education on product adoption.

Nachteile

Appcues helps with the majority of our flows but there are some challenges with customizing some flows to work correctly. There is also an issue between our platforms which prevents us from using the checklist feature.

Vorteile

Works great to highlight new features and new app store apps.

Nachteile

Cost per user is prohibitive when implementing at large enterprises.

Vorteile

As a fairly non-technical product designer, Appcues is like wizardry to me. It gives me the powers to create wonderful user experiences with limited code knowledge.

Nachteile

Sometimes the extension is a little buggy and crashes. I also wish that there were an easier way to test out flows that are only meant to show once. Also, since my platform is a fairly complex app, I often need the help of a frontend engineer to troubleshoot flows.

Vorteile

Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes.

Nachteile

The only thing I don't like about Appcues is that my team doesn't use it as much as they should.

Vorteile

The product is easy to use and you can create several tutorials in few hours.

Nachteile

They increased the price of the lower plan by 256% last winter.

That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider.

I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

Vorteile

The Chrome extensions makes it to easy to create new flows.

Nachteile

Would love a deeper integration with Intercom.

Vorteile

-Extremely easy to implement
-Segmenting by any type of user
-Looks beautiful
-Easy analytics

Nachteile

Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that (e.g. on click of this button, show this alert)

Vorteile

The UI and ease to create new flows as well as the ability to fine tune and customize.

Nachteile

The user reporting is a little weak, definitely more focus is on the design and building side (for good reason)

Vorteile

I really like the kind of modals we can use to communicate with our users and clients.

Nachteile

Import and export solutions to create segments and make some analysis is not so efficient

Vorteile

We recently got our Appcues onboarding survey to create tags on our intercom users, in order to use their feedback for email campaign customization. This is a really helpful feature that we needed and couldn't get from other solutions.

Nachteile

We wish that we could have more in-app dashboard visibility of the analytics. Right now it's mostly limited to CSV exports.

Vorteile

Ease of use, distributed responsibility where literally anyone on our product or marketing team can launch a new flow.

Nachteile

Responsive is not their strong suit (yet - we are told it's in process). We have to duplicate our flows on mobile and desktop and adjust accordingly.

Vorteile

Product is fairly easy to use, and allowed us to launch in platform on-boarding among other things in our style painlessly.

Nachteile

Can be a bit buggy to use, and we have not seen as much traction on the onboarding flows as we would like, but that is not on appcues.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Appcues

Vorteile

We use the Appcues chrome extension a lot as well as the flow builder. This allows me at the drop of dime to start sketching out meaningful ways to communicate with our users, right on the page that I intend it to be show. Incredible, useful smart and creative tool! We love the metrics we get each of our flows, we love the targeting capability and clean design as well. This is a winner.

Integration - Easy

Learning Curve - Short, Minimal

Design - Sleek

Nachteile

No branching logic when creating forms. Adding analytics to help measure user conversion via these modals would be sweet!

Vorteile

Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. This way our customers can get to the information they want quickly, and also they have a way to come back and learn more later. With this approach they discover new functionality and use-cases for our product, which increases stickiness over time.

Nachteile

I've provided their team with feedback, and they improved it, nothing further to add for our use-cases.

Vorteile

Ease of use and helpful how to materials. Also that I had to use very little of our developer time.

Nachteile

Analytics is bit basic to get quick reports. CSV export helps bit.

Vorteile

I like how intuitive it is to use! I like that when I want to make improvements to how my customers start engaging with the product, I can do that without going to my product team.

Nachteile

I don't have a lot of cons here. It was difficult to get set up at first because we were used to a different product, but that's pretty normal. Now the whole team finds it user friendly.

Vorteile

Appcues is great for tweaking and experimenting with user onboarding flows and pushing users to that critical aha moment. Without appcues, the amount of engineering time required to experiment on a weekly, fortnightly or monthly basis would be un-doable for a relatively small company.

I've also been really impressed the with the extent and quality of the softwares features. You have a lot of flexibility and control for different parts of user onboarding.

Nachteile

Nothing so far. Appcues has served us incredibly well.

Vorteile

Easy to setup onboarding flows, data exploration

Nachteile

NPS - data exploration and the fact that only supports one language (doesn't adapt to the user language as the flows)

Vorteile

Easy to use, little instruction needed to get started.

Nachteile

I can't really say that there is anything I don't like about Appcues!

Vorteile

Intuitive and easy to use even for non-tech savvy people. Gives Sales an opportunity to control in-app communication, rather than depending on engineering. There's also a ton of helpful resources - both personalized training and a large blog/support center.

Nachteile

The segmentation settings can be a bit confusing at times.

Vorteile

Appcues is cost effective, ease of use and they are continually making improvements to the platform.

Nachteile

Appcues can be a tiny bit buggy at times but it's improving week by week. I find making changes to style templates to a group of flows can time consuming- it has to be done one flow at a time.

Vorteile

This is a great product that is easy to use and customize for your team and software. It makes the onboarding process so much easier!

Nachteile

The only thing is that it is time intensive at the front end to make sure you get it set up correctly, but it is worth it!

Vorteile

The most important part of Appcues is that it enables my customers to figure out things by themselves, it is about empowering the user and reducing the need for long and personal onboardings, it is the tool to make the average [SENSITIVE CONTENT HIDDEN] knowledgeable in complicated technology.

Nachteile

The price is relatively high, so you better make sure you are using it to recover your investment.

Vorteile

Ease of use and accessible measurability tools.

Nachteile

NPS Survey integration left us asking for more.

Vorteile

It is highly intuitive to use. And allows you to engage with your users and guide them through your software. We for instance wouldn’t have thought of offering a free trial without Appcues.

Nachteile

The reporting can be improved. You now only see aggregate data and not stats of individual users.

Vorteile

Appcues is THE best tool for product managers to drive feature adoption and simply onboarding for new users.

Nachteile

Appcues is great, the only issue is the cost. It's very expensive especially for startups, that usually need the help of Appcues to make up for shortcomings in UX of their products.

Vorteile

It is very easy to use once you've implemented the script.
You can personalized the tooltips and modales.

Nachteile

The builder can be slow and a bit buggy.
The flow itself on our website is also a bit slow - and does not work if your customers has an ad-blocker installed.

Vorteile

Customization. I can match it to my app so it looks native.

Nachteile

It's very robust and the features take a while to learn.

Vorteile

I like that when we make a change in our portal and there is a glitch I can just pop over to Appcues and send everyone that goes to that page an alert. I also use it in training and marketing efforts. It's amazing.

Nachteile

I don't struggle with Appcues in any way. It's very easy to use and straightforward.

Vorteile

Communication without code; Faster customer feedbacks.

Nachteile

Sometimes the website is too slow, takes time to load something.

Vorteile

Son faciles de usar pues no presentan ninguna complicacion

Nachteile

De pronto el precio porque en comparacion con otros productos que aunque son menos utiles si son mas baratos

Vorteile

- helps with the onboarding process of the new users into our system, allowing them to easily understand the complex workflows and UI elements we have on the screens;
- it is straightforward tool where you will have to involve developer once - on the stage of integration (and the effort itself is not huge) - and then other anyone on the team can create beautiful flows;

Nachteile

- they way it interacts with any iframes you in your web application - for any microfrontends you use - you will need to integrate it within the application;

Vorteile

I love the ease-of-use and the ability to
create modals and slideouts without engaging any dev resources.

Nachteile

Nothing that comes to mind. Would love to see
integrations like Salesforce.

Vorteile

Simple and easy to use. Each instruct is clear and support are their to help if needed.

Nachteile

Nothing as of yet. Its still early days but all looks positive.

Vorteile

I love how easy it is to create multiple guides to share with our customers in our platform. The extension makes this process extremely simple and seamless.

Nachteile

The builder takes some time to navigate and learn the ins and outs but it super helpful once you get the hang of it.