Greenlight Guru Clinical – Bewertungsseite 2

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Florian
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 25.9.2020

Great Product

My overall experience with SMART-TRIAL is very good. I can totally recommend it.

Vorteile

Ease of use and straightforwardness in setup and usage. eCRF setup is very easy to handle and doesn't need much assistance from the software owners. This is compared to other eCRF softwares a big plus. Customer service is quick and helpful. Great community and constant improvements.

Nachteile

Data Format after export can be improved

Antwort von Greenlight Guru

Thank you for your kind review - we greatly appreciate it.

Data Format for export is actually something we are working on right now, and within the next couple of months, we will provide some new features related to this.

Beantwortet am 13.10.2020
Ylva
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 28.6.2021

Feedback

Very good

Vorteile

Simple to build and the eCRF is user friendly

Nachteile

Not able to have advanced functions, such as calculate days between two days

Pauline
  • Branche: Forschung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 30.6.2021

Easy to use EDC system

Overall very positive experience with the complete SMART-TRIAL team, excellent customer support, easy to use EDC system, all important features are available and regular updates are done with interesting and improved new features.

Vorteile

SMART-TRIAL is very easy to use, attractive system. All basic features are available, and the entire SMART-TRIAL team is very supportive.

Nachteile

Complex study procedures or processess are more difficult to implement.

Marianne
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 27.2.2020

Very satisfied with using Smart-trial

We have been very happy using Smart-Trial, and have much appreciated the support we have received whenever we needed it. The people at the other end are always friendly, customer-oriented and could fix most problems we bumped into.

Vorteile

I really appreciated the status views of how far we had progressed in both the overall and individual participant journeys.

Nachteile

There were "hidden texts" that we were unaware of and therefore could not fix.

Antwort von Greenlight Guru

Thank you for your review. We really appreciate it. The "hidden texts" issue has been resolved.

Beantwortet am 20.4.2020
Helena
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 17.9.2020

SMART-TRIAL review

smart trial gave us a solution for our needs.

Vorteile

the product is relatively easy to use and build your studies

Nachteile

our users complain that its long and difficult to register and use the system, but we couldn't identify the specific problem.

sometimes it takes many steps to define something. for example, if you want to give an option to enter an AE, we need additional question if there is or not an AE....so 2 questions for AE?
its just an example.

Antwort von Greenlight Guru

Thank you for this nice and honest review.

User creation can sometimes be a heavy process, especially when security and data traceability has to be in order. We are continuously working on improving this and hope that this can be done even more smother in the upcoming product releases.

Using a question to ask if there's an AE or not, is a personal preference. But we highly encourage this design method, as it ensures that you have a yes or no to this question. Instead, if you make it optional to register an AE, and it's left empty, you will never know if it was on purpose or not.

Beantwortet am 13.10.2020
Daniel
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 25.5.2018

The software was easy to learn, to set up, to use, and is was also easy to export the data.

Vorteile

It is easy to use, even for beginners in science. The senior researcher can write clarifications in the form questions and can also make restrictions in the forms so that the data will be entered correctly. This reduces the risk of human error during data collection. It was also easy to follow the progress.

Nachteile

There were some compatibility problems in some of the web-browsers. I think that Mozilla Firefox worked best.

Antwort von Greenlight Guru

Thank you for the review! Very good to hear.

Compatibility problems the specific issues this reviewer experienced were solved very quickly.
SMART-TRIAL does conduct validation testing for each release in multiple browsers, which is designed to catch any issues.

Beantwortet am 13.10.2020
Christophe
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.5.2021

Smart Trial for medical devices

Vorteile

The most valued features are the reuse of forms, available AE/SAE forms, and the ease of use for all the investigators. It allows to easily scale the study for multi-sites and multi-phase trials.
Data export can be tested and used to prepare analysis scripts so that the report for the final analysis can be quickly provided for review.

Nachteile

Smart Trial provides a good training and support so that difficulties can be easily mastered.

Antwort von Greenlight Guru

Thank you for your fantastic review! Great to hear about your positive SMART-TRIAL experience.

Beantwortet am 25.5.2021
Snorri
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.1.2021

Very good to meet PMCF Needs

The SMART-TRIAL team has been very professional and helpful in getting us up and running. I can see great potential in scaling the usage of SMART-TRIAL up in our organisation.

Vorteile

It's very easy to adapt. Ease-of-use and security are at top level. This will help us tremendously in our post-market activities.

Nachteile

The data review navigation in the software could be better.

Antwort von Greenlight Guru

Thank you for the great feedback!

We are happy to hear that you enjoyed using the SMART-TRIAL platform and look forward to helping you with future clinical investigation operations.

Beantwortet am 7.4.2021
Maria
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 15.12.2021

SMART-TRIAL for medical device trials

Very positive.

Vorteile

Easy set-up and easy to learn. Friendly and service minded team behind the product.

Nachteile

Some functionality is missing or under development.

Julie
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 24.5.2018

It was a very intuitive system even for someone using data management for the first time.

It was a good introduction to using a data management system. The service from the company was also very helpful concerning set up, use, and validation of the system.

Vorteile

The format is large and easy to read and use. It was convenient having someone else set up the system for us instead of having to do it ourselves. Jon always replied to our emails and made changes to the set up very quickly.

Nachteile

It was slow (this might have already been improved). There were items that could not be customized for our specific use concerning decimal points.

Antwort von Greenlight Guru

Thank you for the kind review.

We are happy to say that since this review was originally posted all cons mentioned have been fixed.

Beantwortet am 13.10.2020
Yonit
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.4.2022

Excellent service and quality software

Overall Smart-Trial is excellent. We are very happy using this software.

Vorteile

The customer service is amazing. Their response time as well as dedication to helping you find a solution is incredible. The software is also very intuitive in its design.

Nachteile

I dont love the formating of the forms, would like it to appear more professional. But this is a very low priority.

Rikke
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 26.1.2017

Easy to use and very cost-efficient

I was scouting for an EDC software online when I stumbled on to SMART-TRIAL, brilliant software that helped me a lot during my studies. They have some features that suited me as I was traveling a lot during my studies, f.e. being able to access it anywhere on my phone or my tablet.
Since I wasn't alone working on my project the function of being able to collaborate the study between other students was great!

Vorteile

I liked most of their functionalities, especially since I'm not a computer genius I really needed something easy to use.

Nachteile

This is one of my first software to use, so I can't compare this software to any other.

Anna
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 22.4.2021

Study Coordinator.

Vorteile

Easy to use.
I can not come up with any other suggestions.
I do not know how it is integration with other apps working.

Nachteile

I think the system should ask for the vistit date when the study patient was at site, instead of the date you open the eCRF.
How to set the time is not a good way. You should be able to write it down with numbers instead of the " stupid " clock.

Antwort von Greenlight Guru

Thank you for the great review, we highly appreciate it. We're sorry to hear that you were having issues with the setting the time, we have noted your feedback and will look into optimizing that feature.

Beantwortet am 25.5.2021
Karolin
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 24.5.2018

User friendly interface to subjects. Time consuming to set up multiple languages

possibility to perform the studies

Vorteile

the flexibility and quick response from the support side. The openness for discussion different solutions

Nachteile

in setting up questionnaires, it was time consuming reviewing the different language options, to get an overview.
that subjects need an email for completing the questionnaires.

Antwort von Greenlight Guru

Thank you for the review. We appreciate the feedback.

It's true, that it can be very time consuming ensuring that translations for multiple langauges are in order. This is something that's difficult to change, but we know that there are still ways to improve this.

And yes, for now we do require an email or mobile number to send out a questionnaire, as this is one of the few ways we can use to validate one's idendity and responses to the questions to ensure traceability.

Beantwortet am 13.10.2020
Stephen
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 30.8.2021

Restore Medical

Vorteile

The support and guidance for setting up the trial was very good and made the process very efficient.

Nachteile

There are some features that are difficult to implement.

Katja
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 24.5.2018

User friendly. A few basic eCRF functionalities are missing.

Can build eCRFs easily and quick.

Vorteile

Easy to build eCRF, nice interface. Excellent and quick support! Fun to use! Easy for our customers to use.

Nachteile

The lack of basic eCRF functionalities such as, alerts and logical checks. A bit awkward when navigating, cannot not go back and forth very easily.

Antwort von Greenlight Guru

Thank you for the review!

Alerts and more advanced logical checks have been implemented in SMART-TRIAL since this review and are called "validation rules and reference rules" in the SMART-TRIAL system.

Beantwortet am 13.10.2020
ALINA
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 19.4.2021

Quick feed-back

Medical device clinical research projects (mainly retrospective studies)

Vorteile

It has an user-friendly interface, rather intuitive set-up, easy to create and save your processes, duplicate comands for future use.

Nachteile

I would suggest to improve the data export process (more possibilities in terms if data export formats)

Antwort von Greenlight Guru

Thank you for your review, we appreciate your direct and honest feedback. We are continuously updating the SMART-TRIAL platform and have recently included additional export options. Please don't hesitate to reach out to us directly, if you have specific export needs. We are happy to assist.

Beantwortet am 25.5.2021
Marie
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 11.5.2021

User-friendly ESC software for medical device companies

We used SMART-TRIAL for a user test with our product - it was important for us to use a software to gather data, which was quick to learn and set up. All our customers in the test could easily understand how to interact with SMART-TRIAL.

Vorteile

The software is easy to set up and the questionnaire is easy to understand and interact with for our customers. Great customer service and support!

Nachteile

For our use we didn't come across anything we didn't like.

Antwort von Greenlight Guru

Thank you for your fantastic review. Ease of use and customer service are two of our key focus areas, so we're very happy to hear that your experience with these areas of the platform were very positive.

Beantwortet am 25.5.2021
Audrey
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.11.2020

Great experience

Smart-Trial is very reactive and the communication is really smooth which was really helpful for our study

Vorteile

Smart-Trial is really easy and quick to set-up, the EDC was well integrated with our software for the need of our study thanks to the API

Nachteile

The navigation cross-visit could be improved

Antwort von Greenlight Guru

Dear Audrey, Thank you for the great review! We always appreciate honest and direct feedback. Your suggestion has been noted and we are actually already working towards implementing improved cross-visit navigation. We hope you continue to enjoy your SMART-TRIAL experience!

Beantwortet am 23.4.2021
Barbara
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 24.5.2018

Overall using the system was easy to use and professionally set up and validated.

Vorteile

The software was easy to use and to navigate. Any adjustments or changes that we needed were made easy and professionally by those we worked with.

Nachteile

The software was a bit slow, so moving from one screen to the next took time and seem to have a lag.

Antwort von Greenlight Guru

The speed and performance of the system has since then been updated and is no longer an issue.

Thank you for the review we appreciate the comments.

Beantwortet am 6.12.2018
Alex
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 30.7.2021

SMART-TRIAL

Vorteile

Works well, easy to keep an overview over study subjects, easy to fill out forms.

Nachteile

No real problems so far. Did not Work properly on Explorer, which is easy to Work around.

Anneli
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.3.2022

Easy to use eCRF

We need an eCRF for a study that is starting up in Sweden, it must be user friendly

Vorteile

Easy to use and easy to get an overview however I do not know how it will look after 800 patients

Nachteile

Not trained enough, could not save and AE

72 Bewertungen