oculavis SHARE

Vorteile

- UI
- einfache Handhabung
- unkomplizierte User-Verwaltung

Nachteile

Wir haben bereits 3D-Animationen und haben an der Stelle schon viel Zeit investiert.
Die Implementierung in den AR-Editor ist bisher noch nicht klar geregelt.

Vorteile

Easy to setup - Easy to use - Easy to troubleshoot

Nachteile

too many clicks when setting up a call in Share

Vorteile

Along all relevant features what are included, the personal and binding comitment of all employees I was in contact with is key for a sustainable software and permanent development.

Nachteile

THe software has to be "opened" for more than 4 participants per call.

Vorteile

The diversity of features with a knowledge database due to the case-ticketing approach.
Good and fast support from oculavis

Nachteile

Limitation to only 4 users on one call. Will be changed by end of 2021
Generating a report with a huge file size due to high resolution images taken during session

Vorteile

Intuitive options for guiding the end user through a procedure.
Great development team to work with.
Customer service is very responsive.
We are able to white label the application.
They always have new use case ideas and are pushing themselves to deliver a future-proof product.

Nachteile

At first, we were unable to integrate it with our internal ticketing system.

Vorteile

All necessary features for remote service applications included!

Nachteile

The AR functionality can be improved - next version will bring massive improvements.

Vorteile

The fast usability, the good service, the connection quality and the applications.

Nachteile

Maybe the usability for the administrators.

Vorteile

Cases - the "Case" feature is very beneficial. It allows users to attach photos / videos from a previous call or even uploaded via phone or PC to a targeted cloud source. This allows us to effectively document equipment and machine topics so we can quickly refer back to the Case for instances in which those topics arise again.

Another quite useful aspect of Oculavis is the ease in which external users can be created and added - this adds no additional stress to the platform and allows the external user to easily connect with no additional costs or trouble.

Nachteile

Workflows - it would be of great use if a user could upload a continuous video and use this feature to then chop up the video to provide an effective work instruction.

Vorteile

It is very intuitive - training mainly done in 10 minutes

Nachteile

Integration to company AD would be nice - less user management and password handling

Vorteile

Great usability of the overall platform that offers different modules like visual assistance for remote expert guidance and step-by-step-workflows and the AR viewer for self guidance. Very flexible roles and persmissions covered all my use cases so far.

Nachteile

Missing mobile browser call in release 6.0 but this will be available in the upcoming release 7.0 of oculavis SHARE

Vorteile

AR collaboration features during live video call. Navigation mode, pointer, screenshots and other documentation options.
Multi-language text messages.
Easy onboarding and invitation

Nachteile

Improvements can be made while navigating the "service cases"

Vorteile

Software is very intuitive to use, no traning required whatsoever when using the software. Features, especially annotations are helping to communicate in loud shopfloor souroundings

Nachteile

Only 4 user can videoconference at a time; Smartglasses, e.g. HMT-1 (not directly related to Oculavis) are not easy to use, especially if you have never used smartglasses before.

Vorteile

- Stability
- Operability
- Many good functions
- Overall quality

Nachteile

- No HoloLens Version (atm)
- Some functions are still missing

Vorteile

The workflow manager is a powerful tool, to enable service employees and customers on technically complex use cases. Additionally, 3D models can be displayed using AR.

Nachteile

The ability to manage products and components. Also, an interface between oculavis and a management system (ERP, PDM) would be great.

Vorteile

Easy to use, intuitive.
A lot of "play around" functionalities

Nachteile

Connection to Salesforce,
Duplicate user (same customer, same rights, etc.)
'Teams' in the overall manual --> So that it would be easier to assign different cases to different (customer) teams and have it all together, instead of creating several cases
An overall search function --> Search internal and external users at the same time without switching the pages.

Vorteile

Organising all information around cases is great for knowledge management

Nachteile

Additional features for data analysis would be great

Vorteile

It´s easy to use and our customer likes this system.

Nachteile

To schedule regular maintenance works would be nice. Step by step descriptions which has to be confirmed.