SeamlessDesk
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- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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User friendly... a true "seamless" way to submit a request.
This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.
Vorteile
Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!
Nachteile
Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.
- Branche: Bibliotheken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Seamless Desk - Ticketing Simplified for your staff and I.T. Dept
My experience has been great. Support is very responsive and the product does what we want it to.
Vorteile
The learning curve is quite easy. This product offers what most organizations need in a ticketing management solution, without more tools than most companies need. This reduces staff time in learning to use the system.
Nachteile
The ticketing rules are great because you can customize them so many ways. However, the rules can easliely overlap. It would be nice (feature update) to have the rules alert the person setting them up if they need to be adjusted before being able to enable them.
- Branche: Bibliotheken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Software Review
Overall the software does the Job.
Vorteile
User Friendly GUI. Ease of use for end users.
Nachteile
Settings menu, knowledge base. One standard flow through all menus.
