Sendcloud

Vorteile

Einfache Anbindung ans System und leichte Bedienung bis 2022.

Nachteile

Inzwischen ist der Kundenservice eine Katastrophe. Erstellte Tickets zur Probleme dauern zum Teil Wochen - bei sehr akuten Problemen. Man wird immer wieder vertröstet & hingehalten. Viele Einstellungen sind inzwischen durch noch mehr merkwürdige Prozesse nur komplizierter geworden. Dinge wie Lieferscheine, sind im Basispreis von über 500 Euro nicht mehr enthalten.Zu Beginn hatte ich noch eine Ansprechpartnerin inzwischen weiß niemand mehr irgendwas. Als kleinere Firma wird man gefühlt nicht mehr ernst genommen und fällt hinten runter.2023 war und ist mein Maß voll. Ständig werden Labels nicht mehr gedruckt. Das System zeigt immer wieder Fehlermeldungen, wofür sich dort niemand verantwortlich fühlt. Und dann bekommt man noch Rechnungen über die Tickets welche nicht mal abgeschlossen oder behoben worden sind.

Vorteile

Super easy if you need to send packages. Makes sure that we are able to streamline our logistic processes, even that we are not e-commerce

Nachteile

Not as easy to integrate as it only uses API and not Zapier for example

Vorteile

Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent.

Nachteile

We use SoundCloud now only for EU shipments because SoundCloud at this moment is missing integration with FedEx courier company. I hope it will be added soon that I can use SendCloud for all my packages.

We tried a few times to send packages outside EU with DHL but we never succeed with it - somehow there was always some issue with it so we gave up and concentrate on using SendCloud only for EU.

However, if integration with FedEx will be possible we will need to look into it again because 40% of all our packages go outside the EU.

I am also missing integration with the selling platform Reverb.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Sendcloud

Vorteile

I found no pros, they were more expensive and charged for the account as well where the competition don’t charge for basic customer care. Software was no different than other similar companies just hyped up by the sales reps who are complete liars.

Nachteile

I found a lot of time wasting when trying to get things done, was told that they had integrated software with Amazon but this only worked satisfactorily with U.K. orders but I export to Europe mainly

Vorteile

The integration with Woocommerce was so easy and took only a minute. The Sendcloud system is accessible and easy to use, the integration with our webshop makes sure the customer info is already filled in and we only need to print the labels.

Nachteile

It's annoying that they charge for printed labels, instead of scanned labels.

Vorteile

The tool provides a very reliable interface between your sales database/crm and a wide range of shipment providers.

Nachteile

The UX experience is already quite good, but there is some room for improvement concerning intuïtivity.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Sendcloud

Vorteile

Its is pragmatic and easy to use, also perfect option for e-commerce platform with well integrated systems ad possibilities (broad choices of shipping services)

Nachteile

It's hard to say, so far I like it very much

Vorteile

We are using Sendcloud as our platform integrated with our ecommerces in Prestashop and Shopify and everything is fine.

Nachteile

Integrations with more shipping companies in automatic. We are working with Correos Express and we would like to use Sendcloud also for international shippings with another companies.

Vorteile

Very stable and reliable interface that links your sales DB and CRM with the shipment providers in your region. Also the auto-creation of labels works very well and speedy!

Nachteile

Although the UX interface is already quite good, the process to create tickets and send packages could be a bit more intuïtive.

Vorteile

Easy to use is the installation and api integration with your webshop. Also easy printing labels

Nachteile

Least I like the comparison of the shipping rates in one overview. So from all the forwarding agents. But the rates are in the solution.

Vorteile

user friendly and well integrated. Cheap

Nachteile

all fine, nothing much to argue differently

Vorteile

Plus beaucoup d'avantages en fait.... les belles années ont passés, Sendcloud n'est plus comme avant.
Beaucoup moins embêté avec une assurance externe

Nachteile

Beaucoup de perte de colis et de retard, réponse très génériques du service client, avec un certaine ignorance pour d'autres questions, remboursement extrêmement long (6 mois en moyenne) pour les colis gérés sans assurance par sendcloud malgré une responsabilité à 100%, désolant !

Vorteile

easy to usegratis proef periodevaak (niet altijd) een NL helpdesk

Nachteile

ligt erg vaak uitwerkt vaak nietduuronwetende helpdesk

Vorteile

Eenvoudige integratie met webshops en lage verzendkosten.

Nachteile

Zeer slechte klantenservice: telefonisch of contact per chat met SendCloud help draagt niets bij aan het oplossen van verzendproblemen. Ook het aanmaken van tickets bij de klantenservice helpt niet, het duurt meestal ongeveer 5 tot 10 dagen voordat deze opgepakt worden.
Zeer slechte facturatie: op facturen staan vaak onterechte toeslagen. Wanneer deze aangemerkt worden, duurt het maanden voordat er reactie op gegeven wordt.

Vorteile

It saves a lot of time using it. Now I have more time for developing my webshop.

Nachteile

I pay monthly for this product to use it and they also gain money per order. Why paying double ?

Vorteile

It is so easy to set up and use. Like, really easy.

Nachteile

It took a while to figure out what the best printer was to use with it and how to set it up.

Vorteile

- Very clean and easy to use interface, makes preparing shipments hassle free
- Perfect solution for small businesses to have affordable shipping prices, without being tied to a minimum-shipments contract
- Seamless integration with my WooCommerce shop, orders from the site are instantly ready-to-go in the SendCloud platform
- The ability to use various carriers, whichever works best for a particular shipment
- Pay-as-you-go

Nachteile

I haven't had any problems at all with SendCloud.

Vorteile

Easy to use, easy to implement, no need to contact parcel services for c ontracts. No need to have IT knowledge.

Nachteile

I haven't experienced any. I use the free package, it's a bit limited, but what can you expect for free?

Vorteile

Easy to use and fast sending package the choice for sending is big

Nachteile

cant work with one.com for shop syncro .

Vorteile

Sendcloud software is really easy and clear to use. Easy to find all functions I need and all supports are very useful. I also had very good customer service experience with sendcloud.

Nachteile

Shipping price is overall a bit high with Post Italian but I understand it's not easy to lower the price in Italy. Hope more shipping options are available in future.

Vorteile

The integration with Wix. Saving of time

Nachteile

Nothing to report as yet. The service has no issues.

Vorteile

Quick, easy to use and above all the support is quick and helpfull. No ticket systems, inifinity phone loops. Just people!

Nachteile

Don;t really know, we are very positive about it. Maybe the workflow can be more shorter. Although it is really short now.

Vorteile

easy to print labels
payments easily arranged

Nachteile

until now, no dislikes.
We have been using several times, maybe we still have to discover

Vorteile

Great support in the beginning. Personal approach and explanation. Onboarding offered.

Nachteile

Nothing, we were impressed by personal contact and approach explaining how it works and answering all our questions

Vorteile

The automatic import from my WooCommerce webshop is key. Shipping adresses are automatically imported whenever a sale is completed.
Integrating Sendcloud was really easy with the step by step descriptions.

Nachteile

Adding a shipping address of a sale that has been made outside the shop (via mail, social media,...) does require an awake mind. Once you have done this a couple of times you get used to the interface. It's especially important to focus the first couple of times.

Vorteile

easy use and quick use
nice overview from sending

Nachteile

adress lines to short for chinese addreses

Vorteile

Hanno dei contratti prenegoziati con i corrieri, l'interfaccia è semplice (forse troppo semplice perché mancano molte funzionalità rispetto ad altre piattaforme simili).

Nachteile

L’assistenza e la gestione della piattaforma lasciano molto a desiderare, con evidenti lacune a livello di sviluppo.
Siamo stati migrati forzatamente da Isendu a SendCloud, ma ci siamo trovati con un servizio incompleto: mancano funzionalità fondamentali come la verifica degli indirizzi, il supporto per l’utilizzo delle tariffe API di FedEx con più contratti attivi contemporaneamente, e la possibilità di caricare supplementi come zone remote o contrassegno.
L’assistenza è pronta e reattiva quando si tratta di vendere, ma assente quando si devono affrontare problemi concreti o superare ostacoli operativi.

Vorteile

Ninguna, su software no funciona con la normativa IOSS vigente desde 2021

Nachteile

Error en tratamiento de IOSS en numerosos paquetes y no se hacen cargo de su error

Vorteile

Pakket waarschijnlijk gestolen maar wel markeerd als afgeleverd, klacht gemeld bij sendcloud maar die zeggen achter de voorwaarden van DPD te schuilen vervolgends naar DPD gaan vragen, deze zeggen dat zij de deal hebben dat sendcloud zelf zijn eigen schades oplost, dus wie is er de klos de verzender, als het pakket gestolen is dan sponsord sendcloud diefstal. er is nog een heel gat in de markt waarbij dit soort praktijken legaal gemaakt worden. de overheid zou hierin moeten ingrijpen en bedrijven zouden dit niet moeten willen zoals sendcloud ik laat het er niet bij zitten

Nachteile

No investigation, poor costumer service, hide behind rules of other companys

Vorteile

Que se integra fácilmente en plataformas como Prestashop, y ha permitido reducir tiempos y costes en la gestión de los envíos.

Nachteile

Aun faltan opciones a la plataforma para hacerla más funcional, como personalización de etiquetas, filtros en el listado de pedidos y la atención al cliente.

Vorteile

The biggest issue I was having with my business is that we did everything manually. We used an excell sheet to keep track of addresses, names, shipping companies -pricing and we even created a formula to sort them per country.

This was time consuming, because after costumers would place an order, we would have to, AGAIN, send a manual email with all the info. Once we had shipped orders, again our minds would have to remember to send the shipment information to each customer.

Because of this super antique method, we spent hours and wasted mornings and nights trying to send the purchase and shipping details to our customers. We were exhausted 😞

With sendcloud, not only did we get the most competitive price out there, I also got praise from my customers across Europe since now they have better prices and more "weight freedom" with their shipment (up to 20 kilos keeping the same price).

Also, all customers receive a notification once the labels are created. Yes, labels that are made by sendcloud (included in my webshop) I don't have to send manual emails anymore 👏🏻 .

And wait, there's more: sendcloud will tell you if our customers have written a wrong address, by typo or just forgottent any detail. It will let you know immediately so we can fix it before shipping.

Sendcloud also allows us to print all labels at once, even if they're not from the same provider (e.g PostNL or DHL).

My customers are happy, I am happy! I’m spreading the word now! 😃

Nachteile

I’d like to have an app to use on my phone so I can track all orders with more ease. Once I have shipped all orders, I take a rest and use my phone only, so an APP would be nice.

Vorteile

Software worked well and there were no IT problems

Nachteile

Disconnection from the courier, denying responsibility for all cases possible.

Vorteile

It's easy to use and good implementable is the eCommerce software (WooCommerce)

Nachteile

There are small things, like: when I delete a shipment, sometimes it still comes back in my overview. And it would be easy if you could print directly in Safari

Vorteile

In march 2020 due to Covid Pandemic precautions, in Belgium we could only continue our business if we had a proven ecommerce activity. With lockdown we could not have pickups of orders anymore and had to start sending to customers homes. And there was a suggested tool Sendcloud. I tried it, thought it was really easy to implement and so I started using it within 1 hour of discovering the tool. Very easy to implement and that is what I need . So I loved the fact is was easy and not as hard as brainchurgery.

Nachteile

There was a minor about it, but it was customer user experience, but I rated the tariffs of the packages too low first so the invoice afterwards was a surprise .

Vorteile

Massive time saver, where i used to have multiple accounts at different shipping services i have almost all of them at one place, can combine labels (saves a lot of paper!) overview of all shipment statuses, automatic C23 paperwork, it works like a charm and if it doesn't the team is there to help you asap even with the free account

Nachteile

I wish that small businesses could use the benefits of the larger ones as well that's a bit of a downside for me but hey let's stay realistic, it's already a winner compared to what i used to have to do when making labels, better pricing and most of all speeeeed

another small thing is the hidden costs that sometimes might arise (i blame you Bpost!) they charge 70 cents if you bring a package to a pickup point instead of paying them for the pickup service or bringing everything to a sorting centre yourself, this does not show up when calculating the cost and leaves you with a surprise of 70 cents, if you do 50 packages before you notice that and switch to DPD you already lost.

And the whole Brexit thing could go a bit smoother when making shipping labels I guess, but I'm sure that will be sorted with time (DPD NP and DP stuff, a bit confusing)

Vorteile

Als alles naar behoren werkt, is de keuze van vervoerders makkelijk.

Nachteile

Moeilijk te bereiken en telefonisch al helemaal niet bereikbaar! Support niet naar behoren.

Vorteile

Perfect solution to simplify logistics quickly and easily. The core competence usually lies in advice and sales, not in shipping. Sendcloud helps us to optimize shipping and to be able to proactively approach customers if, for example, something is wrong with the shipment before the recipient even notices! The individual shipping rules also enable us to automatically preselect the right logistics service provider depending on the country, size, weight or value of the shipment without manual intervention.

Nachteile

There are many automatic connections, but if it gets a bit more exotic, you have to create your own CSV and upload it manually (if you can't / don't want to use the API). It would be nice if SendCloud could simply pick up such files independently from a URL on a regular basis.

Vorteile

The API worked fine. But it has problems with changes in the browsers and updates sometimes take too long.

Nachteile

The support was terrible and when you decide not to work with them any more, that is when the bills start coming in. It comes out that you can send them a mail that you want to end the partnership with them but this will only be final when they say so. Until that moment they will keep sending you bills!

Vorteile

Meer of min gemakkelijk te integreren maar is maar begin van de (lijdens?)weg

Nachteile

Voor het afstellen naar persoonlijke instellingen is de support 0,0. Je wordt telkens doorverwezen naar een handleiding.
Waar ik nog op het minst over te spreken ben is mijn ervaring met de eilandtoeslag. Het systeem weet maar al te goed naar waar het pakje moet. Sendcloud houdt rekening met het land maar niet met de uiteindelijke bestemming waardoor je nog een toeslag krijgt of zure appel. Een van de redenen waarvoor je overstapt, is een automatisering naar informatie over de zending voor je klant alsook het sneller verwerken van orders. Uiteindelijk kan je niet sneller werken daar je iedere keer moet nakijken of je pakje niet onder de vele uitzonderingen valt.

Vorteile

Probeer al 3 maanden een case opgelost te krijgen m.b.t instabox pickup kosten die worden berekend terwijl we hier niet om hebben gevraagd. Klantenservice is heel slecht wordt van het kastje naar de muur gestuurd.

Vorteile

It is all what we need. Easy to use and integrate. This is my main point for the shipment.

Nachteile

Simplicity and integration. It is not necessary to be a developer and everybody can use it daily.

Vorteile

Sendcloud shows the orders that are ready to ship from all of your stores in one overview with an easy to use interface.

Nachteile

The connection and the customer experience with tracking and e-mails can be different according to the shipment methods you use.

Vorteile

trop simplet pour répondre à de vrais besoins

Nachteile

Tout est buggé, pas assez complet, ne marche jamais.

Vorteile

The reason for our switch was to provide a better experience for our customers with end to end branded tracking and complete communication throughout the shipping process.

Nachteile

There are some useful features in the large shop plan such as pack & go and widgets but the quota is too high for us currently and the price is slightly too expensive. We’d love to be able to customise our features to meet our exact needs.

Vorteile

Al principio me trataron super bien cuando no era cliente, pero luego cuando empece a ser cliente ya pasaron de mi y el soporte fue deprimente.

Nachteile

El trato al cliente, me devolvieron un envio por culpa de la etiqueta generada por sendcloud, perdí 80€ y sendcloud me ignoro y no se hizo cargo.

Vorteile

La funcionalidad es magnífica conectado varios tipo de transportistas.
La plataforma es muy intuitiva.

Nachteile

El proceso de integración ha sido muy lento, hemos tenido que ayudarles con la API y desarrollo que parecía no estar completo o óptimo.

Vorteile

Great, helpful staff. Good user interface, well designed, and it's fast -

Nachteile

A lot to be desired in regards to international shipping - managing customs information on specific products for example. Shopify doesn't support all customs mandatory fields, so relying on Shopify for that data isn't great.

Vorteile

The easiest way to ship. It works in sync with the API (Bol, Amazon, Real etc)

Nachteile

Everything works fine!! smooth and easy

Vorteile

I like that I do not have to figure out how the system works. It’s super easy and you do not have to be an expert. Everyone can work with this and set everything up for use.

Nachteile

I have no cons. Really could not think of any.

Vorteile

Sendcloud facture les étiquettes créées et non expédier et refuse de le rembourser. Je vais porter le litige devant les tribunaux français.

Nachteile

Service client roublard, ils ont tenté de m’arnaquer