ThankView – Bewertungsseite 2

Vorteile

ThankView is by far our most favorite software. The ease and user-friendliness of the platform is absolutely unbeatable in our eyes and 1,000% worth the investment. The reporting and analytics also blow other platforms out of the water, I WISH we could use ThankView for all of our communications.

Nachteile

I wish you could both text and email in a single campaign, but that is something very minor and doesn't negatively impact my experience with ThankView.

Vorteile

The constant improvement of features and listening to users about what features they would like to see has been one of my most favorite things about ThankView.

Nachteile

There are some features that are missing that could be used to maximize efficiency, but this company is constantly improving and evolving its offerings.

Vorteile

Our team liked how easy it was for our sales representatives to send relationship building videos to their customers or prospects. The impact we have received from recipients has been outstanding. They are impressed with our technical know-how. Little do they know how easy it is to do.

Nachteile

Holiday theme templates seem to be a little "unprofessional" feeling for business-to-business communications. Library organization is a little cumbersome.

Vorteile

Easy learning curve, layout is user-friendly, we purchased this coincidentally - at the beginning of the pandemic. It allowed me to turn my stewardship tasks on a dime and meet the moment so I could send all gift acknowledgments digitally, instead of in the mail. I think the integration with NXT will prove to be an asset. We are connected, and working out the kinks.

Nachteile

Would love updated music and intro options (the template that pops out of the envelope - I am using Canva now as I've grown tired of the ones in TV) - just saying. Not many in this category tbh - the NXT workflows won't work for us right now, as there are still some determining factors playing a role in how to use this integration (ie: I've been emailing with TV to ask my questions, and they have been helpful, but things like the movement of the gift into a workflow does not change the 'acknowledged' field and I'd like that as a toggle option, also, I need the fund designation to be a field, and can't) But I do like the tracking metrics portion of this integration and think it will be great for the gift officers to see this up to date info. Odder: we used this for first time, lots of back and for with our MarComm to make the template we used accessible, but that's not really your problem, it's a sign of the times.

Vorteile

ThankView allows our organization to keep in touch with donors with genuine and "in-person" type feel at a low overhead. ThankView is very user friendly by guiding you along the way, providing best recording tips when you solicit video responses and by keeping everything streamlined.

Nachteile

One addition to the analytics tool would be having the platform identify contacts that previously engaged highly with a video that did not engage to the same degree; this analytic could be month over month or compare the last campaign the contact received to the most recent one.

Vorteile

I love the ease of sending videos to our audience. The platform is super easy to use and love that we can brand our messaging to look and feel like it's coming from the SDSU Foundation. I have also appreciated the ability to send out videos via text, creating more opportunities to connect with donors.

Nachteile

This isn't something I don't necessarily not like, but one area that could be improved if offering a vertical template for importing videos on the platform. With social media favoring vertical videos, I feel like it would create a better user experience plus our students who create the videos are more familiar with

Vorteile

Not only is ThankView user-friendly and quite intuitive, but it is also fun to use! Our messages on this platform are well received by our constituents as evidenced by our significant open- and click-through rates. ThankView has supported the cultivation, solicitation, and stewardship of our donors in a unique way that stands apart from an email or printed letter.

Nachteile

We truly love ThankView and are working to use it to its fullest. We have not identified anything that we wanted to do that we could not implement.

Vorteile

This software is extremely user-friendly from recording videos to producing them within the site. We've experienced great returns and engagement from constituents in using this tool in varying communications thus far.

Nachteile

The most difficult part of this software is not being able to reset email addresses that bounced once from the platform (even if we know that they are accurate and working email addresses currently). They are automatically marked and unable to receive any future ThankViews unless you reset them by the ones with customer support.

Vorteile

What is most impactful is the real time feedback on the donors engagement with the email/test and video. Our [SENSITIVE CONTENT] finds this critical in his next steps to deepen the relationships with the donors. The personalization of each message to the specific donor with the personalized impact they have made is also critical. Having the donors story through the many campaigns we engage them in makes a difference. It helps us know what and how and when to engage with them next.

Nachteile

We are moving from NXT Raisers Edge to Sales Force. It is not clear how this integration will work. Looking forward to a seamless integration.

Vorteile

I love that ThankView is easy to use and allows us to personalize messages to our community of alumni, parents, and students.

Nachteile

I don't love the new pricing structure, which is based on number of contacts loaded into the account. Typically I have to manually remove any contacts who have previously unsubscribed and/or bounced before sending another all-constituent communication. I wish this could happen automatically. For what it's worth, I liked the previous pricing structure more, which was based on services used rather than the number of contacts.

Vorteile

ThankView makes it easy to put relationships first. I especially like that ThankView allows us to choose strategic goals for each campaign (thanking, fundraising, birthdays/anniversaries, etc), with custom templates for each type. We use the video request feature often, which has allowed our team to collaborate on our donor stewardship.

Nachteile

The process for creating new landing pages/envelopes is functional, but clunky. To create, one has to break the campaign creation flow and enter a new workflow.

Vorteile

What I love most about this software is the customization available. Each campaign is unique and distinct, and the process is so personalized for your company. The user friendly aspect of this software is AMAZING. It couldn't be easier to facilitate any video campaign you heart desires.

Nachteile

I feel as though the video editing process could be improved. It is lacking in flexibility.

Vorteile

ThankView has been a game changer for our nonprofit organization, especially in this "COVID-19 digital landscape!" There are so many things we like:
1) We use it primarily to send personalized thank you videos to donors and birthday emails, but have found other uses for it as well. The response that we receive from our donors and constituents is worth the cost of the software. People love receiving personalized communications and we've been able to build some great relationships.
2) It is easy to use (so easy that I was able to virtually train a group of college students to use it on their own) and very efficient when it comes to sending personalized communication to our constituents. We can send about 50 personalized videos in less than 1. 5 hours.
3) You're able to see who opened, clicked, and watched your video.
4) ThankView was actually been a really great way for us to keep our student employees working during our COVID-19 shutdown this year as well.

Nachteile

I wish there was an easier way to see within the platform who responded to an email and also a way to respond within the platform to the email to track the correspondence there (so it can be easily exported and added to our CRM).

Vorteile

it's ease of use and overall just easy to navigate and use

Nachteile

haven't found it yet :) i hope it's ease of use keeps it up

Vorteile

I love the ability to personalize every video and give people a "peek" into our organization. Even if they live across the country, or haven't visited in decades, ThankView allows us more intimate and personal contact.

Nachteile

Having to delete videos from the library one-by-one

Vorteile

Our team and division colleagues appreciate the ease of the product. For example, our Student Philanthropy Representatives use it every night to send videos to donors through our calling program. Also, our stewardship team uses the 'video request' option to solicit personal thank you videos from scholarship recipients so we can share them with their scholarship donors. It is an amazing tool!

Nachteile

I can't really think of anything to add here, but even when we do make suggestions or express concerns to the ThankView team, they are always open and receptive to our thoughts. We feel heard!

Vorteile

I couldn't do my job without ThankView, especially when the pandemic hit. It's super user friendly and a great way to send videos of thanks from our students to our donors. It's an amazing platform!!!

Nachteile

Honestly, there's not much I don't like. Perhaps some of the contact database management isn't as clean as it could be, but overall it's great.

Vorteile

Overall, ThankView is an intuitive application that provides a quality product. If we have questions, ThankView has an extensive resource library and community discussion boards where you can bounce ideas off others using ThankView.

Nachteile

Honestly, the downsides are minimal. There are some integration limitations but we've found workarounds for most of these. Additionally, ThankView is continually rolling out new features and enhancing existing ones. They make a point to listen to client feedback and consider requests.

Vorteile

The platform is easy to navigate, well organized and has many integration apps. Setting up projects are seamless with the page by page steps and navigation. I really like the message preview to filter through recipients to see merge fields working in real time.

Nachteile

I think the metrics page could show the spam, bounce and opt-out rates on the overview page of the projects. You can see them by clicking to that section on the left side, but it would be nice to see at a glance.

Vorteile

This is a great product. It's intuitive enough that I was able to create my first messages just from viewing the demo. (Of course, I highly recommend watching the support videos provided to make even better messages!) The personalization options are great for our needs, and I love the option to send via text or email. Our Thankview open rates have been far better than our average email open rate (almost double on many occasions). And we've started to use the solicit video feature, which has allowed us to get faculty and student footage to use in other outgoing messages.

Nachteile

The biggest difficulty we've experienced with the product is establishing the culture internally to make it effective. Getting staff to sit down and make a video and to be authentic and comfortable on camera takes some time and work. Thankview does have some resources on how to help encourage your team to use it, and they are great. But really, that is the only challenge we've had to navigate with implementation.

Vorteile

ThankView allows us to deliver personal messages to our alumni and donors, highlighting the things they care about most on campus or the things that they may want to support in the future. The video request feature also allows easy creation of videos without having to record, upload, and send from elsewhere. The customer support team is quick and efficient, and I haven't had an issue that I haven't been able to sort out easily with them.

Nachteile

The company is focused on expanding right now, which makes sense given the boom in digital stewardship and communications since the start of the Covid-19 pandemic. Packages are slightly different than they used to be, and there have not been as many updates to the administrative interface in the last year or so.

Vorteile

The ease of use with this product is by far one of the features I most enjoy. Working with large groups of students and/or volunteers who are often remote, it is so critical that the systems used are easy to understand, regardless of technological literacy. ThankView not only makes the process easy to navigate, but FUN!

Nachteile

I wish they had a fundraising component and wouldn't you know they've gone and added that officially rendering this feedback old news!

Vorteile

I appreciate the ability to brand the envelopes and videos using our school colors and logos. I find it easy to use when requesting students, staff, and donors to record a video. I love being able to see metrics, such as open rate, if the person watched 50% of the video, etc. When recently using ThankView for solicitations from our Head of School, the metrics were particularly helpful.

Nachteile

One feature I would love to see ThankView come up with is the ability to send one ThankView to two email addresses (such as two spouses). I found myself in that predicament on our recent Giving Day- a day when you need processes to be as efficient as possible.

Other than that, it's just tiny things that I've taken issue with- such as being able to precisely edit the length of a video, or not being able to fully see a window (specifically, the window when trimming the video) without having to scroll down. I also wish more characters were allowed within the ThankView email that is sent out to recipients. During the pandemic, we've been using ThankView to email tax acks and I have JUST enough space for the lax language.

Vorteile

The product is easy to use, always adapting to a better user interface, and cares about its customers and their experiences.

Nachteile

I don't dislike anything from ThankView, everything is great and always becoming better!

Vorteile

I love that it is so versatile, intuitive and easy to use. I can customize my campaigns so easily so that I can execute a variety of visions and purposes. It's so streamlined and simple -- and really, really effective!

Nachteile

There are so many ways to use this software, and I enjoy it so much, that it's easy to rely solely on ThankView. I have to be conscious to not over-use it with my donors.

Vorteile

The software is very user friendly. It is visually appealing and we have had wonderful feedback from donors who have received the personal video messages as well as the internal audiences that love the professional look and feel of the ThankView email package. Also their customer service is off the charts!

Nachteile

We are struggling a bit with how to manage the number of contacts that we have. Contacts are tied to analytics of all campaigns, therefore, if you delete a contact, it deletes their metrics associated with the campaigns they were a part of. We also wish that the PDF function wasn't an additional fee as it was not really accessible for our organization, but definitely would have been a feature we would have implemented (particularly if you could have paid a la carte, vs. the package option).

Vorteile

I loved that we could reach a large number of donors with one specific targeted video.

Nachteile

I wish the video editing software was a bit more robust and could do more things.

Vorteile

I really like how easy it is to set up and l love the new create your own envelope and background feature.

Nachteile

I don't like how I have to pay for more contacts, unlimited or a higher number with the base package would be preferred.

Vorteile

The simplicity of ThankView is unparalleled. It makes sending personalized messages pain-free and have them look very professional and polished.

Nachteile

There are so many new features coming out and if I am behind in keeping up, I miss some great new features.

Vorteile

I've used ThankView for six years, and it has been a great solution for our personalized video needs in stewardship and donor relations.

Nachteile

There's nothing I dislike about ThankView.

Vorteile

Extremely easy to use. Even technologically challenged individuals can manage the system. Implementation was a breeze and the results are incredible.

Nachteile

Nothing at this moment. However, we have not explored the integration functionality yet.

Vorteile

I love how user friendly Thankview is. I also super love how they teamed up wtih Blackbaud and we can create workflows that automatically input donor information for specified gifts and the notes automatially get applied to the person record in Blackbaud. That was a huge upgrade.

Nachteile

what I like least is you can no longer do emails and text messages in the same campaign. Your campaign either has to be email or text. In the earlier years you could use either text or email in one campaign. That is no longer the case anymore, you have to make two separate campaigns now, one for emails and one for text messages. I am not the biggest fan of that, it makes things a little less convenient.

Vorteile

ThankView, with its smart features and ease of use, is a game changer for us. You can easily produce a project in minutes that can have amazing results. Event invites, event follow ups, cheers after winning a bowl game, year end ask, shout out for consecutive years of giving, a hello from your scholarship recipient, and more - we've been able to better, and more creatively, connect with our alumni and donors.

Nachteile

This is our own internal issue to navigate, but there are so many great features that it's a bit difficult for us to keep up with how we can implement them.

Be mindful of the spam filters given the emails come from hello@thankview, etc. This is the number one issue our constituents have. We're working on fixing that now.

Vorteile

What I like most about ThankView is its ease of use. As a one-person shop, I do not have the resources all of the time for a videographer, design editor, scriptwriter, etc. But ThankView makes video capture a cinch with the request for video feature and the transition features for compiling videos together. I also truly enjoy the reply function. It has been so instrumental in engaging our donor and alumni audience!

Nachteile

The only thing that has proven difficult with this software sometimes is extracting campaign summary data, but I believe that is user error and I just need a bit more practice!

Vorteile

ThankView provides an easy to use product that allows us to meaningfully connect with our donors. We are able to offer personalized video thank you messages that mean so much more than a regular email. Not only that, their staff are friendly, helpful and responsive. I would recommend ThankView to everyone.

Nachteile

The software is great as it is. There are a few additional features that might make it even better, but they are usually getting ready to roll those things out as users think of them.

Vorteile

College Athletics and Donor Engagement require personality, innovation, and creativity. Creating special, digital moments that are authentic and deeply personal matters when we target the proverbial bottom line. ThankView affords that type of communication, partnered with very helpful analytics. It delivers the best of both worlds.

Nachteile

I really have very little to argue with the product - I only wish I more time to devote to the use of it. Actually I have one con --- it's TOO MUCH FUN and distracts me from my other responsibilities!

Vorteile

ThankView makes my life so much easier. As the [SENSITIVE CONTENT] of Annual Giving, stewardship is extremely important. ThankView allows me to set campaigns and send them out monthly. So easy!

Nachteile

I really don't have anything negative to say about ThankView. They are a wonderful company doing great things in the video world.

Vorteile

ThankView is an extremely easy to use video message delivery product that offers a multitude of options to customize the look and feel of what is being sent out via email or text message. From requesting videos to delivering the video message to a recipient, everything is well thought out and user-friendly. The robust resource center allows users to search for almost any question or topic and then provides an easy to understand answer or solution to their question. I love the ability to see what new enhancements and integrations are being worked on in the ThankView Roadmap. This feature shows that ThankView is dedicated to always improving their product and making things the best they can be for clients. ThankView also has a great user community where you can have discussions and learn from other ThankView users.

Nachteile

There have been no major issues with ThankView and I have been very pleased with the product.

Vorteile

The ease of use for us to get a real-time, personalized message out to a donor. The responses we've gotten as a result are far beyond those with a traditional email thank you messages.

Nachteile

Overall the editing process could be easier to use and offer more options for text animations, GIF support, and audio-only messages.

Vorteile

I like the ease of use and the fact that the platform is fueled by the work of donation recipients. I like that it's easy for subjects to record a raw video that will touch their donors and supporters in real time.

Nachteile

The video library could use some structure, particularly when there are several accounts working in the same platform. It would be easier to organize the videos and perhaps, make them private so that not everyone with access to the platform can video all the videos in the library.

Vorteile

I so appreciated that this was an easy tool to learn, immediately being able to get a critical message out and then being able to take some time to learn more and get better at it when I had more time. I was given no one to talk to and no training and one week to get a video out to thousands of prospective students and their parents when the pandemic hit and staff members were furloughed. That success says a lot!

Nachteile

There will always be changes desired with a cloud solution, but I have only found minor inconveniences and the support team is very open to adding features and improving functions. I struggled to delete large chunks of contacts and needed several rounds with customer support to get that done.

Vorteile

Ease of use, using video to convey messages and open metrics

Nachteile

Having to edit videos before uploading if multiple in a message at times

Vorteile

Love how user-friendly ThankView is. The platform is very easy to use. In addition, the customer service is exceptional. They also have a ThankView academy.

Nachteile

ThankView does not currently integrate with our CRM. Some features could be enhanced; the media library is great but needs to enhanced for better organization and storage of videos.

Vorteile

This product is super easy to use and has an incredibly robust set of features. I would say more than a small team can even use.

Nachteile

Not much... easy to set up and use, very user-friendly. Can be a lengthy process to send videos with the amount of personalization available. The biggest concern is the reporting, where it can be hard to segment just the emails you want in a certain report as all videos are listed.

Vorteile

The merge field feature makes large campaigns or requests feel much more personalized. Additionally, the ease with which recorders can submit a video is great.

Nachteile

I would love if there was a way to create files for campaigns. This would make managing multiple ongoing campaigns much easier.

Vorteile

Thankview campaigns are easy to set up and I appreciate the streamlined user experience. Without the platform, creating a similar campaign on my own would take up to ten times longer.

Nachteile

I would like to be notified when someone unsubscribes or marks our messages as spam.

Vorteile

What I like most about the ThankView Platform is the ease in which you can put together video campaigns for constituents. The process is rather seamless and user friendly. We have been able to get our faces in front of our donors that otherwise would have just been a plain old email.

Nachteile

I do wish there were more options in terms of fonts, colors, music selection, etc. I also think that there needs to be music for the outro as well.

Vorteile

I love the option to create new landing page designs and use an animated GIF of my video in email!

Nachteile

Would like more text formatting options for the email message.

Vorteile

The ease of personalizing and sending videos to a large audience. The price point made even a small shop like mine get the most bang for our stewardship budget. We also get so many great ideas now because we are so familiar with the software that it’s exciting to brainstorm and now we’ve got resources in place.

Nachteile

In general I’m very pleased with Thankview and any issues I’ve had were related to not understanding a feature, which was later helped with a customer success manager.

Vorteile

ThankView is a fantastic product all around. Perhaps my favorite feature of this software is its ease of use. You can quickly create an attractive and fun video complete with music, personalized envelopes, and a call to action in no time.

Nachteile

One of the excellent features offered by ThankView is the ability to build lists for quick distribution. I'd like to have the ability to combine lists. Odds are, the folks at ThankView are already working on that.