Salesforce Sales Cloud

Vorteile

man kann sich bei salesforce alles so bauen wie es einem gut gefällt

Nachteile

man muss erst alles bauen sonst macht man gefühlt mehrere Schritte für eine Aktivität

Vorteile

Die einfache Bedienung, der Support, durch die Cloud Weltweit erreichbar.

Nachteile

Einrichtung und Lizenzkosten sind schon sehr hoch.

Vorteile

Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Nachteile

Der Preis für diese Software ist recht hoch

Vorteile

Itemized list is a plus as it makes each item easier to find.

Nachteile

Slesforce is a bit confusing to use as some of the tabs and different functions are not user friendly.

Vorteile

Salesforce Sales Cloud meets our requirements in managing the sales process in our construction company.

Nachteile

Salesforce Sales Cloud is quite good in features aspect but can have a cheaper pricing.

Vorteile

Keeps track of almost everything that is done.

Nachteile

I cannot really think of any downsides at this time. It is a lot more helpful than our previous software.

Vorteile

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Nachteile

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

Vorteile

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Nachteile

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Vorteile

The convenience and use across large teams

Nachteile

The learning curve is steep. Some processes take a bit of time to master

Vorteile

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Nachteile

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

Vorteile

The most significant advantage in using Salesforce sales cloud is the massive market share Salesforce commands. Given that Salesforce is so widely used, it means you'll always be able to find solutions that integrate with it and to have users on board who are familiar with the product.

Nachteile

My primary critiques of Salesforce come with the user experience within the product. While Salesforce is massively well known and used across all the big name companies, the UI continues to fall a bit short. The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use.

Vorteile

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Nachteile

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

Vorteile

Salesforce sales cloud is an incredibly powerful CRM that has a wide range of features, functionality and customisation to fit most sales environments. Having used the product for 5 years now I have seen simply how powerful it can be in adapting to any and every sales process

Nachteile

The complexity - the level of customisation comes with a price that Salesforce is generally quite hard to manage, and it doesn't solve basic issues whilst solving complex ones that I often don't ever find a use case for.

Vorteile

The huge range of options with that you can personalize SalesForce Sales Cloud.
How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies.
As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams).

Nachteile

Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available.
And to some complexity for the users to navigate around all the info of one specific Account.
Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access.

Vorteile

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Nachteile

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Vorteile

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Nachteile

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.

Vorteile

Salesforce is a great hub to store data, and collaborate company wide on data inputted. Plus, it is extremely customizable while working with their team.

Nachteile

It takes some time for new users to get used to it and understand, probably due to the tons of functions it offers! It takes some time to navigate through it all.

Vorteile

What I appreciate the most about Salesforce Sales Cloud is its comprehensive functionality that integrates seamlessly with various departments. The CRM is incredibly customizable, allowing my team to tailor workflows and reports to meet specific business needs. The automation features have significantly reduced manual work, and the detailed analytics offer valuable insights into customer behavior and sales trends.

Nachteile

One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair amount of time and training. Additionally, some of the advanced features can be a bit costly, especially for smaller businesses.

Vorteile

Level of customizing the platform and adjusting it to the business needs is awesome! Intuitive but sometimes challenging, never disappoints though! Loving the dashboards and integration capabilities!

Nachteile

Due to complexity, sometimes it's tricky to figure out how to implement something and it has its own limitations in reporting, for example. It's more on the expensive side.

Vorteile

User friendly, Customisation option, Integration capabilities

Nachteile

Salesforce offers extensive customization options, implementing these customizations often requires coding knowledge or the assistance of a developer. This can limit flexibility for users who are not familiar with coding or don't have access to technical resources.

Vorteile

Salesforce Sales Cloud is a great tool for organizing your business records in a customizable but standardized way.

Nachteile

Some restrictions exist depending on which cloud level you are on.

Vorteile

Simple to use and great visibility for all who need it

Nachteile

I don’t have any negatives about salesforce. It’s easy to use.

Vorteile

1. It has programmable options
Having the ability to customise various features to better suit your team, needs, and work style is one of the main advantages of utilising Salesforce.

With this much adaptability, you can shape a lot of Salesforce's capabilities to better fit the workflows and procedures that your team already uses.

2. It's a single solution for sales, marketing, and CRM.
Utilising Salesforce also has the benefit of providing a comprehensive, all-in-one business growth solution.

3. It works nicely with different platforms and tools.
The range of third-party connections available in Salesforce allows you to sync data and other insights from your platforms with the CRM, which is another benefit of adopting Salesforce.

Nachteile

Since Salesforce depends entirely on an Internet connection, it needs to be dependable and stable.
It is possible that you will have less control over scheduled downtimes and CRM upgrades due to your complete reliance on the Salesforce database.

Vorteile

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Nachteile

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.

Vorteile

Perfect tool for this frontline salesperson for managing pipeline, sales opportunities, contacts and tasks. The preinstalled dashboards are easy to customize so I can easily analyze my teams performance. The new AI integration automates some tasks and helps me update and analyze my accounts quickly.

Nachteile

The reporting tool is powerful but can be very complex to customize, I'm usually able to get the data I need but sometimes need to view the help files.

Vorteile

La forma en se puede personalizar para la realidad comercial de los clientes.

Nachteile

El precio de la suscripción hace que sea una solución dificil de adquir para pequeños equipos

In Betracht gezogene Alternativen

Dynamics 365 und JIRA Service Management

Warum Salesforce Sales Cloud gewählt wurde

Se opto por el cambio, para tener una herramienta centralizada con Marketing Digital, Mesa de Ayuda y Ventas

Zuvor genutzte Software

JIRA Service Management

Gründe für den Wechsel zu Salesforce Sales Cloud

Por su robustez, por su personalización, por su seguridad

Vorteile

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Nachteile

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

In Betracht gezogene Alternativen

Zoho CRM und SugarCRM

Gründe für den Wechsel zu Salesforce Sales Cloud

Because of the potential to grow as my business grow and the ability to implement custom needs from our business. Connection to multiple other tools that help us to concentrate all the operational actions to cover the entire Customer live value cycle.

Vorteile

What I liked most about Salesforce Sales Cloud is its comprehensive feature set that integrates seamlessly into our sales processes. The customizable dashboards and advanced analytics offer clear insights into performance, helping us make data-driven decisions. Additionally, the automation of repetitive tasks has significantly boosted our team's productivity, allowing us to focus more on building relationships and closing deals.

Nachteile

The aspect I liked least about Salesforce Sales Cloud was its steep learning curve. The platform's extensive features and customization options can be overwhelming at first, requiring a significant investment in time and training to master.

Vorteile

An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands. Opportunities, quotes and much more can be done in workflows and makes it easier to manage leads

Nachteile

Needs a mature sales ops team to drive meaningful outcomes

Vorteile

It is a complete solution to manage the sales process.

Nachteile

Sometimes difficult to use and needs an integrator to change or add items.

Vorteile

What I liked most. Large customer base. Effective support from management and effective plans and strategies to create new customers

Nachteile

not much. I have not seen anyone complain about this special program

Vorteile

I loved we could create our own dashboards and the ease of use

Nachteile

It was hard to make any updates . It seemed it crashed any time we tried and w head to chatter in to support

Vorteile

Everything is in one place - the ability to understand customer or prospect status without jumping between multiple systems. A great alignment tool between different stakeholders in the customer acquisition journey process

Nachteile

In rare cases, you need to integrate with another complex system.

Vorteile

Customisation, 360-degree view of the customer, automation, ease of data view, and reporting

Nachteile

Nothing specific that we don't like about it

Vorteile

We find this platform to be straightforward to navigate and very user-friendly. The reporting tool is impressive, providing complex information that is workable for our job requirements.

Nachteile

Salesforce is a powerful software tool, but users often find it challenging to quickly grasp its full functionality. This can lead to inefficiencies and frustration. Comprehensive training can help users learn how to use the software efficiently

Vorteile

eamless Integration Capabilities: Salesforce Sales Cloud integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity.

Nachteile

Complexity and Learning Curve: One of the most significant drawbacks of Salesforce Sales Cloud is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users.

Vorteile

Sales cloud is an absolutely essential tool for any sales organization with aspirations of growing to scale in an efficient manner.

Nachteile

While this is an easy product to adopt, it's most effective when you have a dedicated salesforce admin on staff so you might think of having that person hired already.

Vorteile

Salesforce is fantastic as a database for customer information and tracking cases and correspondence. I also love that it is so customizable.

Nachteile

There is a bit of a learning curve when it comes to making Salesforce suit your organizational needs.

Vorteile

I love just for predictive analytics.
Satisfaction with customers support.

Nachteile

Satisfying for it's customer support.
Ease of use.

Vorteile

The amount of AI features is helping getting results faster

Nachteile

There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work

Vorteile

Ease of use and the reports are amazing!

Nachteile

Filters are not so user friendly and can use an upgrade

Vorteile

like that it is easy to point and click, drag and drop and integrate the product to do what is already being done sir.

Nachteile

There is definitely a steep learning curve to the back end customizations, but once you get it ,it is amazing sir.

Vorteile

One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes. Process Builder features are more helpful for sales.

Nachteile

Salesforce is a bit expensive for startups and small businesses. While it is highly customizable, a technical training is needed.

Vorteile

It's just one click on the data saved to you get the activites track flow in one page

Nachteile

The customer support is bit difficult after the sales

In Betracht gezogene Alternativen

Pipedrive

Vorteile

Ease of use
Customised
Easy training for new joiners

Nachteile

Expensive
Slow ticket management
Personalised point of contact

Vorteile

The design and the ease of use. There is a lot of changes that can be made according to each and every organization.

Nachteile

At times there's too much going on. I would like to have more vibrant colours.

Vorteile

It allows businesses to tailor the platform to their specific needs, integrate with various other tools and systems, and automate many aspects of the sales process. This flexibility, combined with robust reporting and analytics, helps organizations manage and optimize their sales operations effectively.

Nachteile

The extensive customization options and features can lead to a steep learning curve and require significant time and resources for setup and maintenance.

Vorteile

User interface and clear dashboards; Easy to find things.

Nachteile

Finding lists/ customizing lists can be done in an easier way.

Vorteile

The improovments eaxh release
Opportunity managment
Lightning UI triks
Campaign influence

Nachteile

Sf lead assigment is not flexible. You need apex to make custom assigment.
Camapign influnce doesnt get 100% when creating opportunity from existing contact
Ability to clone opportunites
Cannot add forcast rollup for strong upside

Vorteile

I loved the distribution of menus and screen view of tools for sales purposes., everything was accessible and easy to find, very user-friendly, as a sales team lead it was perfect to keep track of sales and opportunities of the sales agents as well as great to track progress and forecasts.

Nachteile

I would probably have the option to customize it according to the employee role in the company because as a salesman it has too many charts and options that are not beneficial for a salesman but for management, as well as some of the features visualized on the screen would be necessary for a team lead and not a customer support agent, so having it customize accordingly would be better.