GoTo Connect

Vorteile

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Nachteile

Non that I can think of

Vorteile

GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients.

Nachteile

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible.

Vorteile

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Nachteile

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Vorteile

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Nachteile

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss.

We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

Vorteile

I really like that my staff and I can take our phones home with us so we can work from home when the weather is bad. I also really love that if the phone isnt answered at my office it will ring on my personal cell.

Nachteile

I think it could be a little bit more user friendly but Im not the most tech savvy person.

Vorteile

It's super easy to use. Onboarding was easy (at first the rep wouldn't contact us and we had to chase someone down to help with onboarding), but overall they are kind and try to assist. Everyone on the phones seems very in-tune with the online system for setup and programming. Very little downtime (if ever--it has yet to go down since we signed up which was many many months ago), and voice quality is great.

Nachteile

There are a LOT of "incompatible routers", which is difficult because our router is provided by Comcast and is for business use. If they have so many incompatible routers, I wish they'd provide a list of compatible ones (there isn't one--except for a bunch that Jive sells on their end that is impossible to get quickly). Customer service, though helpful, often times requires a "ticket" and then takes a long time to get back to us.

Vorteile

Even though I don't like to have to call tech support when I have issues, I do appreciate how knowledgeable and thorough technical support has been. Not only do they resolve my issue when I call they also follow up with me to ensure the problem didn't show up after.

Nachteile

Getting the phones setup took a bit of work. The online support is pretty good but having someone to walk you through helps a lot. I was on hold for quite a bit before I hung up and just started reading and ended up setting up my phones on my own.

Vorteile

It is easy to use and is reliable. I haven't had outage problems in the 2-isb years I've used the service

Nachteile

The mobile app can be buggy, but I rarely use it so that's not a big deal.

Vorteile

Easy to set-up, make changes and use. Jive customer service is quick to resolve issues and great with follow-up. Product value is great for the cost.

Nachteile

Loved the chat line but now it has been removed. Chat line saved me the "hold time on calls" and generally my questions are easily resolved. While i can accomplish the same with a call, the calls just take longer for a resolution. Would like more functionality with reporting.

Vorteile

I love the fact that I can answer calls anywhere and I can text clients back and forth without giving my personal cell phone number. I can update my voicemail when the office is closed for a holiday.

Nachteile

I wish my clients could send pictures within the text.

Vorteile

I like that mobile app when I am away from the office. the ability to have an e-fax and worked out well for our office.

Nachteile

call quality isn't always that great and getting our phones set up on the system was extremely hard.

Vorteile

Ease of use and their support. their staff is well trained and customer support is always going the extra mile to help out.

Nachteile

At first it was not configured properly, but it was mainly use error as I handle three different roles.

Vorteile

The pricing of the service is better than what we came from.

Nachteile

The software is more of an app and can be difficult to navigate. Seems that it is a bit cumbersome. Don't have to use the software too much once your system is set up.

Vorteile

Jive Voice is easy to use and came with instructions to start and all needed equipment was shipped and easy to install.

Nachteile

We really have none at this time. We have had a great experince so far with our phone system and will be adding another line shortly.

Vorteile

The call routing is so easy to use. Just drag and drop the lines to map where you want the calls to go. Its actually kind of fun to set up.

Nachteile

No cons here... Great Product. I highly recommend using Jive!

Vorteile

Not having any line limitations. If 100 people all call at the same time they will all go through without having to have 100 different phone lines and having to manage 100 different numbers.

Nachteile

Nothing with the software, the Polycom handset has some quirks that take some getting used to.

Vorteile

Price is very affordable and services are great. I believe you get a great bang for your buck, especially in small businesses.

Nachteile

Cant think of anything that I don't like, I think the entire platform is great and much needed for businesses

Vorteile

I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small.

Nachteile

The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact.

Vorteile

We are a mobile app company and all of our consumers either download our app from the app store or call our marketing numbers. I liked how we don't need a VOIP phone system or landline to use the Jive function for incoming consumer calls.

Nachteile

The Jive App has been inconsistent for our employee's to where we have to constantly test our marketing numbers to see if they ring through the Jive App on a daily basis. Many times only a few in our group will receive a call through the Jive App and some do not. We are constantly loggin in/out or reseting the Jive App to be able to receive incoming marketing calls.

Vorteile

Free service, Text message, Using Office phone number from Mobile phone

Nachteile

Battery consumption, Orgnizaing features of old messages

Vorteile

I liked the fact it's web based dialer so avoid complications on software instalation and issues with Windows versions.

Nachteile

The call recording in a separate service as AWS Amazon. I prefer to have an integration inside the same portal.

Vorteile

ease of use, price and support. system hasn't gone down since we started using Jive, other than when internet crashed

Nachteile

customer service - you can wait long periods to speak with a representative. but once you do, they assist and remedy the issue pretty quickly

Vorteile

It's easy to use and the help team has been excellent. Whether it has been in setup, or billing, or when you forget how some function works

Nachteile

When talking it may bleep out sometimes and then you can't understand the person talking or they can't understand you.

Vorteile

Options and Support - The system overall is Great!

Nachteile

We need campaign Text and Direct Voice Mails.

Vorteile

Support, both customer service, and technical support are usually very quick to engage.

Nachteile

Jive app for cell phones. Doesn't seem to work.

Vorteile

The software is pretty straightforward and easy to use.

Nachteile

Sometimes there's a lag and bad connections.

Vorteile

It has some nice features, but is not reliable

Nachteile

calls are dropped, phone calls are static, double ringing, clients cant hear us. We have had several issues with jive.

Vorteile

We have not had problems with the communication so far, the sound is usually good. Over all good experience.

Nachteile

Customer Service is deficient, the texting feature does not support images. Images is verry important for our bussines and it has causes a lot of problems

Vorteile

Simplicity and great customer service support

Nachteile

Can be complicated sometimes when you don't know the system

Vorteile

Ease of connectivity with others remotely

Nachteile

Limited access given by company meant having to wait to use software

Vorteile

Easy of setting up auto attendant and dial plan

Nachteile

Soft phone issues keeps logging out, then I miss calls

Vorteile

I love the fact that I can work anywhere with internet of course. I've only had the system for maybe 3 months but so far I love it.

Nachteile

The only down fall would be if your internet is down then you won't get any calls but other then that it works pretty well.

Vorteile

Easy to use, whenever I had issues, customer service stayed on the line with me until issue got resolved.

Nachteile

Takes a bit to login into the system, but overall good customer service and system use.

Vorteile

Great customer service; great support. Every time I call in with a question, their staff answers my questions and goes above and beyond to help me take full advantage of their great system.

Nachteile

There's nothing to complain about. Setup was easy. I had to call customer support to program the phones, but it was easy.

Vorteile

I like the cost to get started and the easy implementation to transition to their system.

Nachteile

No problems at this time. I was very impressed with their customer service.

Vorteile

I love that we are able to take the phone and use it in a remote office if needed.

Nachteile

A few small glitches on operating the phone right at the beginning, but Jive has been very helpful in helping us get the kinks worked out.