GoTo Connect

Vorteile

The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support

Nachteile

Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams

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Gründe für den Wechsel zu GoTo Connect

Vorteile

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Nachteile

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss.

We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

Vorteile

On a mis en place cet outil pour prendre les appels quand on est hors du bureau et ça fonctionne plutôt bien ! C'est la fonctionnalité qu'on a le plus utilisé

Nachteile

Parfois l'interface peut être un petit peu lente, mais c'est quand même assez rare donc ça reste un outil intuitif de manière globale

Vorteile

I liked the fact it's web based dialer so avoid complications on software instalation and issues with Windows versions.

Nachteile

The call recording in a separate service as AWS Amazon. I prefer to have an integration inside the same portal.

Vorteile

It’s good to use from a desktop client type of a system. The onboarding was straight forward and simple

Nachteile

They only had click to call, which didn’t actually log anything in the CRM, which made it inefficient.

Vorteile

Quick Set Up
Great Customer Support
Free 2 Month Trial
Affordable

Nachteile

Does Not Work Well On Data - Works Best on Wifi
Interface A Bit Outdated
Number Porting Can Take up to 3 Weeks!
Slight Delays - Most Likely Due To Data Issues (So Not Good If You're On The Good & Have Only Data Access)

Vorteile

It is fairly easy to set up. We were assesing it for "Cloud" solution for VoIP small and medium companies offer.
It is great solution, easy to user, with great "Youtube" tutorial How-to videos. I would recomend it for companies that have distributed locations that require VoIP solution.

Nachteile

Actually ther is not that much to find negative about this software. In our assesment it did not passed becuse of security requirements that Cloud solution have.

Vorteile

Very cost-efficient compared to other options in the market.

Nachteile

apps are not that interactive but I am sure it will improve.

Vorteile

I cannot think even about one thing that I liked​.

Nachteile

Very complicated system, you will have to buy 3rd-party services to take advantage of the features that they advertise (for example phone recordings). They do not integrate with most major applications. We wanted to cancel our account but they still charged us even before the free trial period ended. Support team promised a free trial, and then said that team could not promise such things. I don't know what they could and what they couldn't, team did promise and that is all I know. Unethical and unprofessional approach to potential customers. Would never use them again. Waste of time while the software is not worth the money they charge.

Vorteile

Ease of use, reliability, price and support....the people are great

Nachteile

So far, not much. I would like to see a richer and more robust Contacts section with emails, addresses, etc but other than that....very satisfied and happy.

Vorteile

Sounds great and was ok to setup, but overall a bit more hands on than expected

Nachteile

The billing was incorrect, the support took forever to reply, the ability to block callers who won't stop calling was not available. Total waste of time and effort

Vorteile

It was kinda over my pay scale in use. I didn't use it for very long. it is clod based so i did like that

Nachteile

none at all that i have found in using this program. If I find any i will update my review, I give it 3 stars.

Vorteile

Works well, minimal issues. Would recommend to a friend

Nachteile

I have no complaints about the system or software.