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- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Bad Program, lots of issues
Vorteile
Everything in one place for your customers, one program, one screen for most of the information needed.
Nachteile
Too buggy, customer service took too long to fix even one issue that we had, especially after updates of the program
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Salesforce user review
Vorteile
I have used Salesforce as our CRM system it was easy to use and easy to navigate. It has a lot of features.
Nachteile
Services are expensive. It is not easy to customize and costs an arm and a leg to hire someone to do it.
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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One of the Best CRM Tools in the Market
N/A
Vorteile
Salesforce is intuitive, easy to learn and use. As a person working in Marketing/Sales, Salesforce has all the info needed to better target and reach our customer base. The biggest plus is that because it's one of the leading CRM software in the market, it easily integrates with other Marketing/Sales software that we use.
Nachteile
I'd love to receive a certification on Salesforce by taking some courses. However, they are quite pricey and more geared towards corporate-level training. I wish there could be an accessible/affordable course offered by Salesforce.
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Big and feature rich
Vorteile
Salesforce has grown over the years into a mega platform and so it has something for everyone, but you need to really understand your requirements to ensure it's the best fit for your organisation.
Nachteile
It can be overwhelming if you don't know what you need or want to build. The User experience has improved but I feel is still behind some competitor products.
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- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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The Best
Vorteile
The best platform for a growing business from an operations standpoint.
Nachteile
A lot to learn and sometimes feels pricey.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Decent software for developing app developments
Overall my experience has been good. I have optimized business processes and developed my work more efficiently.
Vorteile
The software is quite easy to use and it has good features for developing apps and extending a CRM's reach and functionality.
Nachteile
It is not the best product in the market. It lacks some crucial features that other platforms have and it is is fairly expensive.
- Branche: Zeitung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Salesforce Review
Vorteile
I like Salesforce for tracking our partners and members, and creating reports.
Nachteile
It's not the most intuitive platform. Needs some training and trials to get used to the functionalities
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Great CRM
Vorteile
I love how this platform works and integrates with so many other tools, allowing for easy tracking and monitoring of leads, successes,etc in the client life cycle
Nachteile
It is quite pricey compared to some other CRM's in the market but I think the functionality sets it apart from its cheaper competitors
- Branche: Versicherung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Fairly simple to use, however, some education is necessary to fully enjoy the platform.
Nearly unlimited uses for how we manage the information, pull / run reports, display dashboards, and maintain oversight of our multiple plans throughout the globe.
Vorteile
Very robust, capable of much more than we utilize it's capabilities. Along with Conga, it allows for the running of reports, plans, etc. Virtually limitless in how you want to manage things.
Nachteile
Somewhat clunky at first until you start using it, so it comes down to time in the tool to become more comfortable to expand how we engage the tool's capabilities.
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Great cool for tracking leads and business efforts
Vorteile
Salesforce is a very streamlined platform. We use it to track sales leads as well as reporting. The reporting is very robust and it allows multiple users onto one account.
Nachteile
The reporting has a little bit of a learning curve but besides that the new interface is much better than the old one.
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Salesforce Platform Review
Vorteile
Salesforce as a platform is extremely easy to use. It holds all relevant data in an extremely organized manner, and the data is at your fingertips. I love it!
Nachteile
I have no cons with the product. Even when there are bugs, it's fixed quickly and efficiently. The only con comes from now having proper training from my company
- Branche: Computer-Software
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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The updates are nice, but takes some getting used to.
Seems to work great at integrating the entire company. Love the customization tools!
Vorteile
Recently started using the lightning platform it's taking a little time to get used to the change of SalesForce Classic to Lightning. I like the style!
Nachteile
Having a hard time finding some of the features I typically use and sometimes have to default back to classic but after a little more training I should have the hang of it.
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Salesforce
Vorteile
This is a good platform to use for sales team members that work remotely or from home. It allows you to view several different sales metrics in an organized format. Our head office is located in Ontario and we had account executives in both Quebec and British Columbia, so we were able keep track of them and make sure they were successfully building their client pipeline.
Nachteile
It is a little on the pricey side. We are a small start-up so it was at the top end of our budget in the beginning. There are some other crm software that have comparable features for less.
- Branche: Großhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
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New layout, less clicking
It has made every customer interaction faster and more efficient.
Vorteile
This upgrade has made it easier to manage my customer accounts. I get more information on the dashboard and easier menu navigation. It is more effecient.
Nachteile
It just took a bit to get used to. I was very familiar with the salesforce classic look, and adjusting to the Lightning platform took a week or so.
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Works for most
Vorteile
A great product that most users can learn the basics in. Those without experience can dive right in and fill in CRM info.
Nachteile
This product is a bit difficult to run reports on. Our users are often stuck on how to develop specific searches.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Are you a power user?
Not the best experience overall as I am not a power and it seems as if you need to be.
Vorteile
Salesforce is certainly one of the most comprehensive platforms on the market. Tons of features and functionality.
Nachteile
Too confusing to use at time and not incredibly intuitive.
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Easier to use than most
Vorteile
This system keeps everything organized. From leads to customer service calls. Its nice having everything all in one tab and organized
Nachteile
Sometimes updates cause issues but not much I can say that I don't like. I've used it for about 7 yrs now
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Great for large organizations
very positive experience. Salesforce does a great job with their products.
Vorteile
Great for app development. Really builds tech from business to tech perspective vs tech to business.
Nachteile
Salesforce is pricey. They do what they do really well, but they price to large companies which is out of reach for small and mid sized organizations.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Great tool to manage customers
Vorteile
New user interface is, by far, greater than the last one. Creating custom list is a really nice feature of this platform.
Nachteile
Even when they improved user interface there are some things to keep improving, for example, sometimes it gets difficult to find some features in the main menu
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Why Salesforce Platform is everything you need in a CRM
Vorteile
When you have a platform that continues to develop and innovate year over year to facilitate the needs of a growing company, that's why Salesforce's Platform stands out from the rest.
Nachteile
One suggestion is always improving on the customer support and transparency around what's going on and how things are being dealt with.
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Easy to use and easy to customize it as you want
Vorteile
Salesforce cloud is a very good way to customize it and make to do what you want it to do, for example we have some app that track everything and generate a great reports.
Nachteile
If you have a good salesforce developer, he can develop you what you want with a great customizations based on the team or the org needs.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Overall good CRM program
Vorteile
Ease of use, Ability to update & make changes to client info, easy to sync with other programs
Nachteile
Slightly too user specific for "Sales" people like corporate sales. Some features just don't translate well in Real Estate (customer to client cycle for example)
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Amazing platform overall
Vorteile
Ease of use, and also how complete the software is. Amazing everything you can do in Salesforce.
Nachteile
It keeps a lot of tabs open by default.
- Branche: Baumaterial
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Powerful Platform
Vorteile
The UI looks great, and building out applications is very easy.
Nachteile
Still a little buggy in some areas, and doesn't always seem to load as quick as classic.
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Easy to learn, easy to use!
Vorteile
I like how organized it is and the reporting tool helps me keep on top of managing leads, accounts, and opportunities I have.
Nachteile
Although it’s easy to learn the basics, it is a little more difficult to get proficient with it quickly.
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Best overall CRM software
Vorteile
Customization, compatibility with other software and ease of use are the top three reasons for this software.
Nachteile
Needs professional installment which can get expensive for a first time user. The system comes with a lot of bells and whistles that you might need either.
- Branche: Marketing & Werbung
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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A strong, easier-to-use upgrade
I was not one of the decision makers for this product, so I haven't tried competitors and don't know if any of them work better, but Lightning seems to be comprehensive and functional.
Vorteile
Compared to Salesforce Classic, Lightning definitely looks cleaner and feel simpler to use. I mainly use Lightning to view the status and progress of feature requests, and find that the information is laid out clearly and concisely. Lightning isn't the most beautiful UI but I'm able to find what I need.
Nachteile
After using Salesforce Classic, it's a little hard to get used to Lightning, which doesn't have all of the same functionality. It can be a little annoying to have to switch back to classic to access certain features (like article management, which is either unavailable or very hard to find in Lightning).
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Great but Trouble Seeing Old Files
Vorteile
The layout is fresh and a bit more simple to find things
Nachteile
I do have to revert to the old platform to find some of the files and contracts from the past.
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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I didn't have a degree in SalesForce
I have nothing against this product or company, it just did not work well for us.
It is a powerful tool, but you have to have the right knowledge and the right implementation.
Vorteile
You can pretty much do anything with it. There are hundreds of tutorials to teach you, you just have to know exactly what you are looking for.
Nachteile
You basically need a degree in SalesForce for it to be worth the incredibly high cost. It is not designed for small businesses.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Complex
Vorteile
Fully integrated system for tracking key business functions
Nachteile
Complex and not particularly intuitive. UI could be better.
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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This will get the job done (once you figure out how to use it)
Vorteile
This platform is the real deal. It has all the features that you would ever imagine. I have not found another CRM that can match this from a feature standpoint.
Nachteile
This CRM is so dense with features that you might not be able to get fully up and running for a couple weeks as you get set up.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Outside Sales
Vorteile
Easy to setup but maybe not as easy as some of the others. This is a nice program and would fit most peoples needs. Great features and a lot of apps.
Nachteile
Could not connect to mail server so we could not use 2-way sync or calendar sync but this was our tech issue not theirs.
- Täglich für 1-5 Monate genutzt
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Not an easy product to use
Vorteile
I like the community and the customer support, they were very helpful. Salesforce Platform has come a long way and I like where it's headed.
Nachteile
The software is still not very "user friendly." It is extremely difficult to get the product to work the way you want it to.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Tried multiple this is good
Vorteile
Good for sales and tracking customers nice and easy to use with awesome functions. Overall the best one I tried
Nachteile
Data entry is a bit repetitive but that may just be me not fully understating the product yet. I'm sure I will figure it out.
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Functional
Vorteile
Allows integration with new software to existing and comes with commentary tools that exceed others software
Nachteile
Task management function is cumbersome to say the least. And reviewing the week tasks can be a bit challenging
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
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- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
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- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Best Customer success tool for your business.
Please make it more interactive by using different reports and charts.
Vorteile
I like to build sales app with this platform.it becomes my first choice to use as it is very easy to use and configure.it is a matured product for customer relationship.
Nachteile
No deep drill on data .one can not dig deep into data and check required details .we can not see data reports in more interactive way.
- Branche: Versicherung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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- Branche: Musik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Salesforce provides another great product
Vorteile
Lightning is super easy to use and set up for the sales team.
Nachteile
Its a big learning curve for some who are used to the old formats
- Branche: Computer-Hardware
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Easy to Use
Vorteile
It's very quick to do searches. Very user friendly.
Nachteile
I sometimes have a hard time finding my reports.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Platform to be required by people
Vorteile
A platform that has the potential to suffice all my needs.
Nachteile
A little bit difficult to use at the start.
- Monatlich für Mehr als 1 Jahr genutzt
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Best CRM!!
Vorteile
The ease of use helps to find clients faster. Once you learn how to use this CRM you can create and organize anything
Nachteile
creating reports was not the easiest process. It was a little complicated to access and to share with others at the company
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
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- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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API is well documented and a pleasure to work with
Creating tickets and events based on integrations with third party tools.
Vorteile
We mostly interact with the API from Salesforce. It is very stable and a pleasure to work with. The REST API Developer Guide is very welcome and usefull.
Nachteile
Authorisation with OAuth 2.0 can be a bit of a trouble.
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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It was good - maybe not what a small business was looking for but definitely useful in many...
Good option for when the business grows more!
Vorteile
- easy to use
- well laid out
- connects contacts extremely well to all other applications
- lots of options with how you can use it
Nachteile
- too many upgrades to get what we want out of it
- maybe a bit too pricey for what we were looking to use it for
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Great Product!
Vorteile
Adoptable and easy to navigate, access to free resources to learn and grow with the system. Great for low tech users
Nachteile
Greater functionality requires some coding experience. Is a big time investment to master all the features.