Act! – Bewertungsseite 6

Vorteile

Can be customised just how you like it in so many ways.
Does everything I need and want it to
Easy setup and install

Nachteile

No native Mac version. I have been using the Mac platform now for 10 years and have to run ACT! through a virtual machine which works well enough but limits functionality.
Also, the newer versions are clunkier and cumbersome compared to earlier versions. Whilst they may lack some of the bells and whistles of more modern versions, I have stuck with ACT!2000 (a.k.a. version 5.04.495 which was designed for Windows 98, and will run on no later Windows version than xp! I tried upgrading a few years ago but didn't like it as much so went back to my old version.

Vorteile

Total ease-of-use and fantastic tech support.

Nachteile

Since my days on the beta team, I have asked that if you highlighted a phone number overseas it would tell you the local time of day and whether that was a business day or a holiday. Tech development teams have always said that is a fantastic idea dating back to version about 2.0 but it has never been implemented.

Vorteile

Intuitive for users
Integration options are great
Organization of sales leads and next steps

Nachteile

A little pricey but worth it once you utilize all its options

Vorteile

It may not have all the bells and whistles of some of the newest programs but everything is laid out in front of you to quickly see the whole picture of your clients and prospects.

Nachteile

The fonts could be bigger when entering notes.

Vorteile

Ease of use, great tabs for everything I need. I have used Customer Support and they have been very responsive and kind.

Nachteile

Sometimes the print feature is confusing and I would like a tab where I can make a list. I would also like a tab for photos.

Vorteile

One of the key benefits of Act! CRM is its flexibility, which can make it a good fit for businesses of all sizes and industries.One of the standout features of Act! CRM is its contact management capabilities. The platform offers robust contact management features that enable businesses to store and organize customer information in one centralized location. Act! CRM also offers advanced search and filtering capabilities, which can help businesses find and segment their customer data more easily.

Nachteile

One concern that businesses may have is the platform's user interface, which can be somewhat dated and challenging to navigate. Additionally, some users may find Act! CRM's pricing is somewhat steep, especially when compared to other CRM platforms on the market.

Vorteile

Nothing - this program and all it's components is sold from the sales level as the answer to all of your business needs... but you have to run your business very specifically in order to make sure it works the way they want it to. No macs, you must have dedicated workers to spend their entire days creating ad campaigns and updating the information - because if my sales team tried to do it - we would never get any sales work done.

Nachteile

Lag time is HORRIBLE. Customer service is lacking. Updates - haven't seen any improvement in the 8 years i've been using it. the 'solution" for not being Mac compatible (which is laughable in 2018) - is to use the Cloud version on their server - it's seriously the most horrible thing and biggest waste of time. I would much rather create my own manual spreadsheets in google docs to organize my client database.

Vorteile

Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic.

Nachteile

The backup system is not very reliable on the server based system. Not sure if they have a cloud based system but that would improve things.

Vorteile

Elegant solution that works across a range of devices with possibilities for a range of integrations much more cost effective than the competition for small businesses

Nachteile

Not always well integrated with other platforms eg leadpages etc - needs an intermediary or requires support of an ACT consultant to implement many integrations.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Act!

Vorteile

You can set your own fields to the information you want most for your clients. They have really good customer service.

Nachteile

It isn't easy to set up those fields.

Vorteile

Potential Customer interactions have been a very effective tool for gaining customers, satisfying and retaining customers. It has versatile marketing automations.

Nachteile

Customer service was not very professional. Their late return suspended the business process, I was not satisfied with it.

Vorteile

This program has been around for 30 plus years and has be a reliable and easy to use tool for managing contact information.

Nachteile

This version has issues. Text does not line up in the appropriate boxes and the notes page adds lines and deletes tabs and space when you save.

Vorteile

It is easy to use, the support team are very helpful

Nachteile

There are lots of you tube videos about ACT on line but i think there should be more in the help section. Also a Chat option would be ideal. Sometimes it is easier to ask a questions than call.

Vorteile

I needed to upgrade my Act software last November and for many uses on a daily basis, I'm glad I did -- emails out through Outlook, documents out through Word including one-off letters and the envelopes, and certainly the maintenance of people in groups and subgroups. Not complaining about those things.

When I upgraded I paid for the 30 day tech support that included installing the V21 and a week later getting the tech on my computer to clear up a few things. The charge was well worth it.

Nachteile

But there are a couple of major steps backwards for me. I am given 30-50 business cards per month and for years with previous Act! versions (I now have V21 Pro) I was able to use a Cardscan to scan the business cards into Act. It saved a lot of time, allowed me to have a picture of the card under "documents" and was quite efficient. Cardscan is not longer compatible with Act! What's worse is that apparently there isn't any brand of scanner or Android App that is.

I am trying to do a workaround of some kind to perhaps scan to Excel and then import to Act, but gee, what an inefficient pain.

For years I have used a Dymo Labelwriter to print mailing labels directly from Act and that's no longer possible. The usefulness of printing a label or two was great. But no longer with V21 Pro.

Vorteile

Considering the pathetic customer support, I would have to say - nothing! Our inability to reach Customer Support to resolve our conversion issue has rendered the CRM useless.

Nachteile

Our small company has been successfully using ACT for years and three weeks ago we moved from the server version to the cloud. Since we made the switch we have been literally "dead in the water" as some of our data did not make the conversion and we have been unable to reach anyone from Customer Support to help us resolve this issue even though we purchased the Premium Support Package . Last week our head of IT was on hold for 1.5 hours before someone answered the phone only to be told he had reached the wrong help line, was transferred to another help desk, was on hold for another hour before he finally gave up. This is simply not okay!!!

Vorteile

This CRM software allows me to customize and personalize the clients information. It handles reasonably well a rather sizable database of contacts.

Nachteile

Sometimes this programs performs glitchy. Hope these glitches will be addressed in future versions available.

Vorteile

Act has been around forever, and a lot of companies still use it. It is very simple to navigate, even for beginners. As a CRM, it is very easy to enter the various fields. You are part of a sales force, and you download your data, and now you are ready to prospect and make your call, which you document in Act. Any contact, notes, tasks, are very easy to enter and populate. So it's like a digital assistant.

Nachteile

It could use more areas to document and populate. Act is not new technology, and the old is very basic, compared to salesforce and goldmine.

Vorteile

This software has everything we need about the installation and history of the customer.

Nachteile

I wish there was a way to integrate the install side to service side. It is a major pain when you are in one side and you get a phone call and you have to jump out of what you were doing to go to the other side . Plus most of the time once a system is installed they become a regular customer and you have to move all that information over to the service side. But other than that it is a great product.

Vorteile

Our server-based ACT Premium 2012 is fairly easy to use and has been reliable. It is easy to look up contacts or companies or to sort based on a variety of fields.

Nachteile

We purchased this product because we were already using ACT and could transfer our existing database fairly easily to another version of ACT but not to other software. This is an expensive product, expensive to upgrade, and post-warranty support is also expensive. If you want to use it from a company server rather than ACT's cloud you must install the end-user software on a 32 bit computer rather than 64 bit. This is RIDICULOUS! 32 bit computers are more expensive and offer less. We considered upgrading to a later version of ACT until a sales rep told me that even later versions require a 32 bit PC. Additionally, ACT only works with Microsoft Explorer, another ridiculous requirement. Yet, ACT does not take advantage of true Windows features like storing multiple entries in the clipboard. The software is filled with "lazy" programming; for example in many fields your current position in the software is ignored and the used has to scroll unnecessarily through a pull-down list.

We are currently considering other programs.

Vorteile

I have used it for twenty five years and it has been my source for CRM. I liked how it worked when it was on my machine locally (it currently resides on my server but something causes it to go out)

Nachteile

I have spent 60 hours on the phone with customer act customer support because from Premium v18-20 I have had nothing but problems. It throws errors daily. When they fix it, it breaks again within a week. To get a level two tech scheduled, which seems to be the only tech that can handle my issues took me 25mins. Then I have to wait a day for them to call me. Then on average two computers take about 3 hours total to get up and running and then it breaks again. I am about ready to go back to paper.

Vorteile

It works, what more can I say.

Nachteile

An absolute pig to install on a domain server!

Vorteile

Highly customizable fields. At each upgrade, all my changes are carried forward without me needing to do anything. Solid follow-up system.

Nachteile

My only complaint is the size of the application on the screen. The settings that I use on the screen work for all my other programs. This displays just a bit smaller than I would like. Haven't found a way to correct.

Vorteile

Easy to use, deploy and manage. Comparable with with windows applications and google apps.

Nachteile

Expensive and support usually costs extra

Vorteile

Custom fields. Ease of backup. I like that you can save multiple layouts. I do not like that the layout doesn't fit my screen using a typical new HD monitor. I either have to keep the type really small or thevtext gets very blurry.
Syncing with iPhone - your app doesn't include all the fields. Every time there is a major windows update, ACT has issues. For many years I have asked for a couple of features to be added and was always told by tech support that it should be Easy to add, but nothing ever happens.

Nachteile

Syncing with iPhone - your app doesn't include all the fields. Every time there is a major windows update, ACT has issues. For many years I have asked for a couple of features to be added and was always told by tech support that it should be Easy to add, but nothing ever happens.

Vorteile

The software is easy to use, and easy to pick up for non computer people

Nachteile

The software has a lot of bloatware on it and functionality that I do not need

Vorteile

The product is easy to use and simple to explain how to use to others as well. I like how simple it is to store notes, templates, and contacts. The help/tutorial options are easy to navigate as well.

Nachteile

What I like least about Act! is how outdated the software is. I use the template software quite a bit and it seems like 1990's software/technology. I think a more modern look will make others want to use this software more for their business.

Vorteile

Shared database. High speed, great technical support

Nachteile

Can be complex to setup initially. Should be done by an IT professional

Vorteile

We can really keep track of customers and this software is rather powerful when it comes to integration and customer tracking

Nachteile

It doesnt look as fancy as salesforce or anything like that, but don't underestimate it

Vorteile

As far as CRM's go, it is does make it easy to track customer/employee information and allows the data to be easily retrievable.

Nachteile

It is expensive and considering it does not support features that comes standard with many other CRM's you would think it would at least have usable integration functions/options that would work with 3rd party apps/services that can do what you need.

Vorteile

This software is user friendly and allows you to do any function in a variety of ways, for instance searching for a company, a person or a note you typed in.

Nachteile

The network and sync at times is a challenge to me, however the technical service they provide usually helps me out of a jam.

Vorteile

-Great note taking capabilities
-Good activity processes and next steps

Nachteile

-Poor Marketing Integration
-Average workflow processes
-Poor social media integration

Vorteile

Makes life easy. It stores all the contacts in one place. Always running quickly and never have issues with it. It’s simple to use.

Nachteile

The cloud and the software on the computer sometimes don’t match up

Vorteile

simple, easy to use, easy to access off line

Nachteile

not able to use on a Mac - and the mobile app is limited

Vorteile

Have used it for many years and become familiar with.

Nachteile

It does not work with basic contact functions such as synchronising with outlook and gmail. Despite many attempts with their support team and email to my account manager they are unable to resolve the issues and still continue to take the full annual subscription with no redress available

Vorteile

Flexibility to set ACT to support different operations in my business.

I heavily customise the fields.

One version is my HR system. It beats Sage 50 HR for me

Nachteile

Difficult question. It does what U require.

If I am being critical, it could do with faster search routines. Also reporting is a bit dated.

Vorteile

Ease of use and being able to creat your own setups

Nachteile

Its internet function w cloud wasnt the same as using the download. It didn’t have the same feel to me.

Vorteile

Act was one of the first to market in the late 90s. They have some great features and history.

Nachteile

There are several products that offer a better interface and overall experience.

Vorteile

ACT is super easy to customize and has many add-ons that can help you do things that OOB doesn't provide to you. The best thing about this software is that it truly is so easy to navigate through and make it your own without depending on someone else to do it. If you take the time to learn what it can do you can easily learn how to change the layouts and truly make it unbelievable for your entire office.

Nachteile

It can be difficult to learn to maneuver and it can become slow if your business grows too fast but if you set it up right this can be easily corrected.

Vorteile

Ease of use and upgrades are seamless. Customer service when needed is usually good. I like that I have been able to keep all my contacts with every upgrade

Vorteile

Scalability and ability to customize

Nachteile

None

Vorteile

I love that I can customize the colors, font size, page layout, tabs and everything else! I have been using ACT for at least 25 years and think it has everything anyone would need, regardless of profession. It is easy to work with once you get to know some basics. You can make different templates that enable you to have different views and show different information. So many features! It works well with WORD and I understand it can be used with G-mail. Best use is with Microsoft Outlook.

Nachteile

I don't like the change you made for the left side of template. It is dark gray and I don't know how to change that color!

Vorteile

Ease of storing, using databases once the horrific install and debugging is done. I really don't have anything else to say about the product.

Nachteile

Terrible, terrible customer support. No one answers the Tech Support line ever. If you call Sales, they give you 20 excuses as to why no one can help you. You might get an email from Tech Support telling you to do it yourself via links. Bottom line, sales people are great just don't look for anyone to help with debugging. The upgrades are often and every time you do an upgrade, you MUST contact Tech support because there are constant bugs

Vorteile

It is a good CRM solution. It works well with my sales team. It accomplishes what I need it to do.

Nachteile

Customer service is horrible. There are times where the software would go down and they would not compensate or even be concerned that their software wasn't working. I have spent numerous hours in one day trying to tell them my software was broken and they would never listen or fix the problem. It took another hour to escalate it to a manager or supervisor who didn't know how to fix the problem or give a solution. Frustrating.

Vorteile

I very much appreciate the degree of customizability of fields. This allows relevance for the type of data I need to collect, store and utilize.

Nachteile

I started with ACT! when they first opened and used them for many years. Developed a whole recruiting "database" because of customizability, but the program was a memory and speed hog. Took a 5-year, personal sabbatical, then signed up for free trial. I have never had so many difficulties with any software program as I have with ACT! I had expected great new developments, but found that the cloud-based program conflicted with my preferred browsers; the computer-based program was very unstable, with constant errors, shut-downs, and functions that were just not working properly. It has gotten increasingly unstable. Also, today it is necessary for a CRM to be compatible with other marketing programs. The ACT! 18 has very little compatibility. A minimum requirement for it's touted e-mail marketing program is that it would be compatible with gmail - it is not. My hopes of using this program have been dashed - I'm so disappointed!

Vorteile

People think I remember lots of things, but I just put detailed notes in ACT and retrieve them when necessary.

Nachteile

Bugginess with Windows 10. I have never had so many tech support calls and need to upgrade my software since Windows 10 came in the picture! SQL Server issues, incompatibility with other software (fixed with tech support). I spent hours one day with tech support, another 3 hours another day and just decided to upgrade because they assured me that the new upgrade would fix my issues. So far, so good.

Vorteile

Easy of use- price was right- Daily user.

Nachteile

Nothing not to like as a daily user I can not live without it. It is my daily to go.

Vorteile

Easy to use, lots of features, valuable add-ons available from third-party suppliers.

Nachteile

Too many features which makes it costly for a very small business. I use about 20% of the features - at most.

Vorteile

The customer tracking and connectivity to quick books was awesome. A bit dated look, but just worked.

Nachteile

My only issues with it was that it was a bit slow. Beyond that it was all positive.

Vorteile

Easy to organize contacts

Nachteile

Terrible tech support
Clunky interface
Email problems

Vorteile

As a newer user of ACT! I have found it helpful to have a place to capture customer information that I can then easily share with my co-workers. As a small business this gives us the feel of a larger organization, it has helped with our efficiency and effectiveness and has improved customer service. Saving time and being able to capture vital customer information is necessary for our success.

Nachteile

Took a little time to get use to where everything is and how to properly utilize.