Act!

Vorteile

Priorisierung der Kunden ABC und der Aufgaben

Nachteile

Relationen zwischen den Kontakten und firmen nicht merkbar

Vorteile

Act! allows the entry of up to date notes and a quick way to review the history of a contact. I have also been able to customize the data fields to suit my company's needs.

Nachteile

I have found a work-around to enable the dialer to work with an external USB modem but it is not straight forward.

Vorteile

ease of use and customer support platform with a personal liaison [sensitive content hidden] and a very knowledgeable tech team to support us when we have any issues.

Nachteile

I prefer the regular version over the web version

Vorteile

Act is a great program when it works. I have been using it for well over 25 years.

Nachteile

After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems

Vorteile

I've been using acts for over 30 years. I like its flexibility and how it has grown over the years. I do wish it had a better mobile application. It doesn't match the desktop well enough. The thing I like best is the customer support if you are a premium member. But it is very costly.

Nachteile

The price has gotten almost prohibitive. Other programs are much more affordable. The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30 years.

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Vorteile

Customer service and technical support assistance.

Nachteile

Not as user friendly as I would like, but it's not horrible either.

Vorteile

The Act data base is easy to use, not complicated at all to add new clients and make notes.

Nachteile

There is nothing Not to like, I have been using Act for over 30 years, absolutely would recommend it!

Vorteile

I love the simplicity of the program. I have used ACT since 1996. Increased our business from 20K permonth to over 2 mil per month.

Nachteile

Nothing that I could think of at the moment.

Vorteile

ACT is a great way to manage your contacts and opportunities. We like the easy of the system for entering information whether it is a contact, a meeting or an opportunity.

Nachteile

We actually don't use ACT to its fullest capabilities. I am sure there is something, I haven't found it yet.

Vorteile

Like to use this system for emailing my customers instead the other emailing services, saves time and money and records.

Nachteile

Too techy for me. I don't have the tech skills to work a lot of the programs and need help.

Vorteile

ACT program is normally easy to use and I have not had any problems

Nachteile

The fact I have to switch between screens while talking to a client.

Vorteile

Familiar from days gone past.

Nachteile

The marketing is limited for larger-scale campaigns. To their credit, they did reach out and offer very well-crafted training.

Vorteile

All in one affordable solution for a CRM with AMA.

Nachteile

APC does not have all the functionality of the Desktop version. Therefore we have RDB's and sync so that we have the extra functionality. Often times the ACT servers are too busy for us to sync successfully during the day. We have to wait until after hours to sync.

Vorteile

Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines.

Nachteile

I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs.

Vorteile

Very powerful app with lots of flexibility to meet a variety of needs.

Nachteile

I wish they would have created an email program to go with it.

Vorteile

The information that is logged, the communication history is vital!
ACT is the best product I've ever used and I've been using it for 12 years!

Nachteile

Nothing and I mean nothing!!!!
The system has never let me down but I have to admit, you only get what you as the user input in!!!!

Vorteile

Easy access to several functions and reference information access.

Nachteile

In the past it was poor support because of long delays in answering and sometimes not able to understand the support person.

Vorteile

I have been using ACT since early 1990's and is still my "Go To" for contact management.

Nachteile

I wish the iPhone app would interact with the native app and not have to use a 3rd party interface.

Vorteile

I have been using ACT for over 30 years, it is easy to use, comprehensive, works great either on my PC or with the Cloud. ACT's customer support is the best I have ever used.

Nachteile

Actually, nothing!

Vorteile

Keeps everthing in one place for my business.

Nachteile

Can be a little slow and drags on my computers resources

Vorteile

the customer support services from [sensitive content hidden] Senior Act! Account Executive has been outstanding!

Nachteile

Its not the best service on the market but is sufficient for what we need.

Vorteile

Ease of use and we have used it since 2006 when we had 38 employees

Nachteile

getting use to the cloud version since we were on the 2013 on our server

Vorteile

One stop location for all necessary client details and records

Nachteile

I don't use it to it's full capability. My problem, not theprogram

Vorteile

I have all of my contacts and call notes in one organized location

Nachteile

So far, I have no negative comments to make regarding the act program

Vorteile

Act is great, the customer service at ACT! is even better.

Nachteile

Some of the reports cannot be done on site. But always contact ACT! and they sort it for me.

Vorteile

Online features make it easy to access data.

Nachteile

The UI could have some significant improvements. Immediate suggestions for the online version would be:

- Include keyboard shortcuts
- Ability to clear the search function with the click of a button
- Improve layout editing more user friendly

Vorteile

What's not to like First of all Client set up is a breeze! Once entered all notes are time dated. To email your client their is an Icon click on it and it automatically opens up Outlook and fills out the email address. Send and email and it keeps a copy of the email you sent to them and or received from them time dated. It allows you to set have set groups of which you can email everyone in that group. For instance maybe you have people who use tank cars, people may use box cars or need certain products you can have send a blast just to those people with a simple click on the group or groups. Want to see the locations a client there is an ico click on that a google maps opens and you can do a satellite view. Suffice it to say it does everything but wash the dishes.

Nachteile

Nothing! The survey is asking for a min of 40 words to describe what I don't like ok its not free!

Vorteile

The CRM is a good but it is great as a tool to send personalized emails and letters to groups of people.

Nachteile

It takes up a lot of memory and with a low gig computer can be an issue.

Vorteile

There to explain and assist, wherever I have needed them to be.

Nachteile

My only comment is about a design change in 2022, but as indicated, with the help of this organization it was resolved.

Vorteile

It organizes my contacts and the notes updates me quickly to what's happening with that account. Documents for each customer are also at my fingertips.

Nachteile

It takes too long to load. I have to open it first at the beginning of my day so nothing else interferes with the time to load. (I just updated it with your customer service and it still takes longer than I'd like, FYI).

Vorteile

We can adapt the layout to our needs and the support from [sensitive content hidden] is absolutely fantastic, even if it is a small query. It works well with our records with dates etc and getting the reports we require is perfect

Nachteile

There are no cons as we have adapted the system to suit our needs with the help of [sensitive content hidden]

Vorteile

We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.

Nachteile

ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.

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Vorteile

It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database.

Nachteile

Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze.

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Vorteile

I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.

Nachteile

I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.

Vorteile

the easy way to synchronize with outlook

Nachteile

Not able to create links between contact

Vorteile

I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1!

Nachteile

I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help.

Vorteile

I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets.

Nachteile

The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free.

Vorteile

Contact management across numerous platforms.

Nachteile

Mobile app needs work. Too cumbersome to enter contact data and tracking.

Vorteile

I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .

Nachteile

I wish I had the time to learn to use more features.

Vorteile

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Nachteile

Over the years updates were often sketchy. Today those issues have been solved.

Vorteile

Easy and simplicity of use that we've customised for our business.

Nachteile

We possibly aren't maximising the use of our solution, but it does a great job for what we ant out of it.

Vorteile

It has a lot of CRM features at a reasonable price.

Nachteile

There's no integration between it, and Google Contacts, or the integration is not comprehensive...

Vorteile

ACT works well and the customer service is excellent. The tech support is great as well

Nachteile

Hard to understand the tech support but he got my problem solved

Vorteile

Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.

Nachteile

Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.

Vorteile

Tech-support is always quick to answer the phone, and supervisors are readily available with escalated questions.

Nachteile

We purchased a marketing package with Act! a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or figure out why we’ve not been able to make progress.

Vorteile

ACT! is working hard to make itself my highly valued CRM/Partner. Frequent functionality upgrades and increased reliability. Excellent technical assistance.
Expanded training videos and knowledge database. Act CRM is well integrated with Marketing Automation. It is not an add-on, but is central to and easy to use.

Nachteile

I have used ACT! for a long time. For much of the time, I was intimidated by its complications. Weak training did not help. A steep learning curve also required that I learn by trial and error. Much time was wasted learning to use ACT!'s power. ACT! 's muscle was hidden by requiring that I learn on my own instead of having good training.
ACT! would benefit from seeking out suggestions from users as to improvements in training. Some of these stunning features took forever to learn on my own.

Vorteile

Very easy to customize, with lots of add-ons and a decent price.

Nachteile

they are not too quick to respond to the other companies developments

Vorteile

keeps track of all communication, from emails to sms and phone calls

Nachteile

nothing, everything performs as expected.

Vorteile

Main features are easy to use such as adding companies and contacts. Lots of training videos available.

Nachteile

Some features feel a bit clunky but this could be a system issue rather than the software itself.

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Vorteile

I have used several versions of Act for years now. I like the easy conversions of making excel spreadsheets to share data.

Nachteile

The Cons go back to the very early versions.