FareHarbor – Bewertungsseite 4

Vorteile

FareHarbor makes it really simple to keep track of bookings and schedules. It can sync immediately with my Google calendar, ensuring that I don't miss a booking.

Nachteile

Sometimes the log-in can be glitchy. But, overall, it is excellent software that makes coordinating several schedules really easy.

Vorteile

Not only is the software aesthetically appealing and easy to use, it's also got the most helpful customer service staff I've ever encountered. I email at 12pm on a Saturday, I get a callback from my rep an hour later.

Nachteile

While the price is right for the size of my business now, the 6% fee will surely become more of a pinch as my business matures.

Also, the customer service is so good sometimes that their urge is to keep you from tinkering...and just do the job for you. It's a nice gesture, but sometimes I want to break things in order to learn a bit more about them.

Vorteile

Excellent customer service. Fareharbor staff set up most of our account for us, trained us in use of the system and how to further customize it to meet our needs. Mobile friendly, though we're patiently anticipating their new mobile app to further improve the mobile booking process. Very competitive rates. When Fareharbor recently received a rate reduction from their processor, they passed the savings on to their customers.

Nachteile

We sometimes experience delays in loading on the site, particularly on mobile devices. Much of this may be attributable to inconsistent internet in our region. We're hoping the mobile app will help improve this.

Vorteile

The software doesn't have any glitches/bugs which means people can book the tours with just a few clicks and it always works - cross browser, tablets, smartphones, etc. This has greatly increased our bookings.
Very easy to use, we learned how to navigate and use the software in just a few hours.
Extremely rapid customer service which is crucial when you are running a tour company and need extra help or have a question.

Vorteile

1. Extremely easy to use-
Each feature was intuitively built in a way that any user can quickly understand the key functions of the software.
2. Customer service is outstanding- Fare Harbor stands alone in the industry in the support and education of it’s clients. From a live training session with a real human being, to a huge online library of video and copy resources to 24 hour service help, there’s simply no one out there that cares for the success of it’s tour operators than Fare Harbor.
3. The software works seamlessly in every aspect both on the back end and client facing interfaces.

Nachteile

This software is perfect. I would not change a thing.

Vorteile

Easy to use.
Customer service is beyond excellent!
Account manager is available to work on constantly improving and updating how i use the system.

Nachteile

None really. Maybe a method to follow up tbose who almost complete a booking but don't.

Vorteile

Pros: It is great to be live online and allow guests to reserve at their convenience with no chance of overbooking. It is wonderful to be able to see what is happening to reservations while at home or on the go. Customer service is always very friendly and helpful. All of our staff has liked the ease of booking and check-in. We were very happy when they unrolled the shopping cart feature. We were with our old reservation system for many years, but have found it pretty easy to adapt. Report section has a lot helpful information.

Nachteile

There is a learning curve to creating and changing items. I have found it easier to call customer support for some of the big changes. Discount application could be better. We have some fees that can't be discounted so have to manually add the discount to every person instead of once for the group. Time consuming when making a large reservation. We have also found that loading large reservations is slow. While you can schedule staff, there is no clock-in/clock-out feature which would be great for hourly employees. We would also love for guests to be able to see and adjust their reservations and for FareHarbor to build an online store that integrates into the system. Needs better integration with SmartWaiver.

Vorteile

I like the ease of use and quickness of FH reservation making, the integration with other activity providers' systems, which reduces the workload of our staff of taking reservations, and also the streamlined invoicing. The super quick and friendly support responses are much appreciated. I love the ability to be able to provide special pricing through personal links for groups, and that it notes these reservations on the manifest for easy identification.

Nachteile

The reporting features are fairly cumbersome with all info coming in, and having to drill out what you don't need, instead of the opposite of entering the parameters of only what you want. Reporting does not offer time period comparison features either, such as YOY or YTD reporting. Of course this can be accomplished by running them separately, though..

Vorteile

FareHarbor is the single best software purchase I have made for my business. It has streamlined my whole booking procedure. I was using an antiquated system - trading countless emails with guests and chasing leads non-stop. FareHarbor is so much more efficient and saves me countless hours. Moreover, FareHarbor's software can be tailor suited to your individual business needs. FareHarbor has allowed me to capture all necessary customer information and forms upfront! In addition, as a web-based application, I can access my booking calendar from anywhere in the world that has internet connection - so I am always connected no matter where I go. However, the best part about FareHarbor is the customer support and help! There 24/7 phone support is amazing - and it's real people, not automated. When I transitioned to this new software, I relied heavily on the helpline support - they are fabulous! Also a special thanks to one of the customer representative in the Channel Development team who has worked so hard on my behalf training my agents on how to use the software system!! She is the best!

Vorteile

It is very easy to use and intuitive.

Nachteile

The only problem that we are having with the software is the fact that slots will not automatically close off if other bookings are full. For example, we offer three sorts of tours. One for a half hour, a second for an hour, and a third for two hours. If we fill up the two hour tours, then we can not run tours for the hour and half hour slots, but they remain open. What we have been doing is manually closing slots that we don't have the personnel to run.

Vorteile

FareHarbor enables so many different options and if we find it difficult to navigate anything, the support is quick, efficient and practical. Our site was easily adapted to deal with so many changes through the Covid pandemic and the staff couldn't have been more helpful.

Nachteile

Sometimes it's complex to work out how to change things but the support is so good we just ask for help - and they sort it!

Vorteile

Hands-on training and support from the FareHarbor team.

Nachteile

No integration with POS systems. I realize FareHarbor is working on this and it needs to be a primary focus.

Vorteile

Fareharbor is very convenient for me. I rely on it to run my business. It has always been smooth - I have never had any issues. Support is prompt and helpful.

Nachteile

I have no issues or complaints! Everything is basically perfect.

Vorteile

24/7 friendly support! You have 100% control over what you want your website to look like! Help you move your business up the Google search engines! And very reasonable fees! Love how easy it is to contact our customer, very easy to refund if needed. Easy to add a tour, remove a tour, block out dates. Their team even researched the times of our sunsets and matched each tour departure time through out the year! Above and beyond in customer service! We could not be happier.

Nachteile

Truly cannot think of a single con at all.

Vorteile

We like having the freedom to customize our dashboard for our unique needs. It is easy to make, track, change, or correct bookings without risk of losing data. Our agents are admittedly not computer savvy, yet they all enjoy using FareHarbor, and it was easy to train them. Most of all, we really appreciate the immediate support we get from the customer service department when faced with challenges. Everyone involved has been helpful, but in articular, Matt stands out because of his willingness to understand our product, and explain the intricacies of the software functionality.

Nachteile

It's difficult to be critical since we are getting everything we need from FareHarbor. I think this is already in the works, but if we could have a way to transfer customer payment information over to our other product dashboard that would be great.

Vorteile

Great customer service, very helpful staff that respond in a timely manner, very easy to use and customise, great for us because we are a small company just getting started, great perks such as developing us a new, more user-friendly website.

Nachteile

There isn't really anything I don't like about FH, I would say I'm a bit confused about how the money transfers work but that's my own fault because I'm sure if I asked someone would explain it to me right away.

Vorteile

It has allowed us to sell our tickets online, and it has allowed us to keep track of our customers in a much more organized way than we were. I think our favorite functionality about this software would have to be the whole booking system. We love being able to use it for our reservations.

Nachteile

It is extremely difficult to manage. When we have a tour that changes dates, times, locations, etc, digging through the pages to find what I need is taxing and a waste of my valuable time. I wish the system was over-simplified, It would help me run my business faster and more efficiently. For example, the entire "Items" edit feature. It needs a new system for me to be able to easily change my event settings, without having to go through twenty pages before I find the settings I need. After taking training on how to use the system, I still can't quite understand how to give my customers percentages off, or discount codes. Our Christmas sale took me 2 days to figure out how to set it up on the system.

Vorteile

The customer service is incredible! If there is an issue, big or small, I can email and it will be taken care of right away! There's never any problem with the customer service team handling what I ask of them - they always seem to know exactly what I'm talking about. I actually work on 2 different FH accounts and there never seems to be any mix-ups or confusion from FH about what is happening to which account. They are the best - I wish ever customer service or troubleshooting team was like this!

Nachteile

Sometimes it can be tricky to figure out where certain information lives within an item. I prefer to be as self-sufficient as possible and sometimes it takes me quite awhile to find where I need to go. A lot of info blocks have very similar names, but live in different places, so that can be confusing.

Vorteile

Everything! Easy to use, critical for our business, guests love it too!

Nachteile

There is no “cons” at all about Farharbor!

Vorteile

FareHarbor is extremely user-friendly, very functional, straightforward, and has wonderful customer service. We recommend FareHarbor to every boating company in the Santa Cruz Harbor and Monterey! I believe most companies have switched over to FareHarbor by now. Great FH employees and I love working with each and every one of them! FareHarbor has truly made our life at work much easier and we are very grateful for this system. Being able to customize the system to fit our unique company model has been very useful.

Vorteile

The software is simple and easy to use for both ourselves and for our customers.

Nachteile

Whilst generally easy to use, the interface could be a little more intuitive.

Vorteile

easy to use, great customer service, thanks

Nachteile

The software probably does everything and I dont know. I would like to block out multiple dates at once and I would SMS confirmation

Vorteile

Customizable Booking Format

Easy Reports System

Best Customer Service

Nachteile

I have not had any problems or requests to date but I will resubmit my review If I come up with something in the future.

Vorteile

As a business owner, FareHarbor has helped me by freeing up my time for other tasks. I love the creative part of doing business, not the day-to-day operations and scheduling.

Nachteile

There is a learning curve. I do want to add the support I receive is amazing any time we do get stuck.

Vorteile

The customer service is fantastic. They answer your questions within 24 hours.

Nachteile

Fareharbor doesn't have an Abandoned Cart. That is one thing Fareharbor needs to improve.

Vorteile

The customer service is really on top. I never worked with an software where I get so fast my answer, help and support!

Also the commission and monthly costs are super ok. as the customer pays the main part of it!

Nachteile

I can not cancel the whole tour, but need to cancel every customer singular. That means if I need to cancel a tour with 40 people I need to cancel every single customer.

But this is actually only little fine tuning I would need personally. All the rest is super easy to use, functional and adaptable

Vorteile

That it feels like it reflects the ins and outs of my daily operation and works like another appendage of everything. I honestly love the text message and email options.

Nachteile

I'm probably a bit of a different client in that I'm a solo operator and so tend to let everything "run itself" with very little intervention from myself as user. My daily use is simply checking reservations and if need be, rebooking and sending out text messages or emails. I personally do not process credit cards. But I also work directly with another tour business on a daily level who does use it more to full capacity with their multiple tour offerings and multiple users and they have no complaints.

Vorteile

Sales increased after switching
Good people to deal with
Very organized and efficient
Excellent transparency with guests
Ease of use both internally and to guests

Nachteile

None reallly

Vorteile

It works good for 2 other clients, but this time, they scabbed a site from me. I recommended a customer who has been satisfied client for several years. I recommended that we look for an easier ticketing system than he was running and recommended Fair Harbor. Next thing I know, I get an email from him telling me to send all my files to Fair Harbor. I called Fair Harbor and complained about unethical practices of stealing other people's clients. Then, I get an email from my client accusing me (who has been doing all plugin and WordPress updates for free +) of not changing the time zone on his site when DST went to EST. I was on vacation when he emailed me. I went in that day and changed the time zone as he asked. Unfortunately, I was in a different time zone and had set his time to New York +5 GMT or EST. Well I never heard back and assumed it had worked for him. Now, Fair Harbor had conned him into using this as an excuse to leave my hosting service.

Nachteile

Their unethical behavior of stealing a hosting customer from a referred client.

Vorteile

API integrations, free website design, customization of the dashboard and ease of booking for the customer

Nachteile

Missing some items that are food tour specific like being able to pull a vendor report showing the food and cocktail orders per tour. My previous ticketing company had this feature, and it the report I used to pay my restaurants monthly.

Vorteile

What I like most about this software is the look. I am able to easily read categories and logically select functions that correspond to what I am doing.

Nachteile

What I disliked about FareHarbor would be the Customer Service's response time. I had an issue with reporting, and had to wait for close to two weeks for a representative to help physically.

Vorteile

I was impressed with how fast the team was able to set up my account and start running the app for my reservations, and within a week everything was pretty much fully funcional

Nachteile

I honestly can't think of anything here, great job!

Vorteile

This software is very usefull for muy business because it's exactly the solution I was looking for. It helps me to organize my bookings, makes it possible to receive online payments, and makes it possible to grow and develop as a business. The system is very user friendly, its easy to manage bookings and support is very fast and helpfull when I have a question.

Nachteile

One feature is still missing for me, and that would be the possibility to add guides to bookings in a direct way, instead of adding guides to ‘availabilities’.

Vorteile

Everything .

As the marketing / media coordinator for a tour / activity based resort, it's important to have a reliable software system that is easily navigable for both users AND consumers. Our company made the switch over to Fareharbor 3 months ago and since then have seen a huge increase in both online bookings & workplace efficiency.

From the user's point of view, every tour and activity calendar is easily accessible through a simple yet responsive & comprehensive dashboard. Creating over the phone bookings couldn't be easier - computer literacy among-st employees is no longer an issue & time spent on fixing user - errors is non existent.

The customer support we've received has been nothing short of phenomenal. One of the customer representative has gone above and beyond to make sure that we are not only set up to succeed but STRIVE in our industry. The thought of calling in to customer support doesn't automatically overwhelm you with anger - instead you know you'll be talking to a staff member who has familiarized themselves with your company allowing them to provide specialized insight.

From a consumer standpoint, it's all there - a professional, informative, and painless online booking process.

From the software itself to the staff behind the scenes and everything in between, Fareharbor is the company that we've been looking for.

Vorteile

the API connection, facility to control reservations and enter data from them

Nachteile

sometimes it is a bit difficult to find something you want to do but soon the staff solves it for you by sending you a video of the steps to follow

Vorteile

Is to us and understand. Works great for my tour company.

Nachteile

Fareharbor may with my competitors. They need to check credentials before building websites for my competitors

Vorteile

i can recommend Fare Harbor 150% if you are thinking of using Fare Harbor I fully recommend you use them as this company are totally Proffessional and the best back up and technical assistance there is no better Fare Harbor has helped transformed my business thankyou and the software is the best & user friendly and relatively easy to use.

Nachteile

I can honest Say there is nothing I don’t like

Vorteile

My first concern going "live" would it be easy or hard? It was easy using Fareharbor, all the hard work is done using this software. It was a smooth and quick implementation using this software, it keep us up-to-date with the latest tools.

Nachteile

Some features are not user friendly however most have a video clip explaining its features, I'm sure these will continue to be improved.

Vorteile

I like the fact that the software is free to use for the vendors. We have a lot of things to do in order to run our tours and the software side is not one of the things where we want to spend very much time. I like that they agreed to build my website. I also like that I am able to book other tours more easily than ever before.

Nachteile

It's not very user-friendly at all. I don't have time to read the manual for this. I have to keep asking for help on how to set things up. Other interfaces that I've used have been user-friendly, but they weren't free to use. Fareharbor is building my website for free (which I appreciate), but it takes months to get a picture changed on my webpage ( they never let me know when my website was complete and it wasn't well made). I might be looking to switch soon if it doesn't get fixed.

Vorteile

Resource allocation is the reason for us switching. We now have the ability to book our escape rooms, birthday parties, and sell gift cards all from one spot, Before we could only sell our arcade portion. The customer UI is amazing.

Nachteile

Their is currently no integration with Springboard VR. Ability to use a resource for a custom amount of time should be an option just so we can on the spot make a resource unbookable if we need to for walkins in a quicker manner.

In Betracht gezogene Alternativen

Warum FareHarbor gewählt wurde

Gründe für den Wechsel zu FareHarbor

Vorteile

The software vendor really holds your hand throughout the set up process, all the while ensuring that you learn how to work the system back end and tailor-make the solution for your business. Excellent customer support with easily available, informative and friendly account managers. I cannot fault the system or the support.

Nachteile

Like all such software solutions, the back end is a tad clunky, but the more you use it the more intuitive it becomes. Of course there is always the brilliant support from the account manager when you hit a wall!

Vorteile

Customer support does a brilliant role in adapting to business needs.
Flexible adaptation to different markets requests.
The platform is reliable and has high availability.

Nachteile

Channel management is not excellent.
Revenue management is not its strongest point.
I have not seen many yields and revenue functionalities.

Vorteile

FareHarbor has been amazing they’ve allowed us to streamline our booking system as well as overhaul our website. They are always extremely prompt whenever we need to make changes or need help. I would suggest them for any business looking to get organized with their bookings.

Nachteile

I don’t have a bad thing to say about them what a great company!

Vorteile

Product is very easy to use. Anytime I require assistance the Support team and/or Account Manager ( [SENSITIVE CONTENT] ) is there.

Nachteile

Sundays aren't always the easiest times to call.

Vorteile

This program is a workhorse! We started off using it to allow guests a booking venue online for the beach. We now use it for the beach, online and in house sales, for our scarecrows with no cost, an for online booking of our Rydables. Each year we add more to this program. Extremely easy to add or subtract items into the program.

Nachteile

We had an issue trying to get a surcharge added onto an item. I believe we have solved this issue now.