FareHarbor

Vorteile

The most thing that I like about the FareHarbor is the User-Friendly Interface of the program it allowed me to use it easily without any hassle, as well as its implementation of 3rd party programs.

Nachteile

The cost is what makes it quite a setback for me, but overall the quality of the program compensates the price. You get what you paid for.

Vorteile

FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future.

Nachteile

Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date.

Vorteile

Full-featured with abundant OTA linking.

Nachteile

Exorbitant fees that we couldn't with clear conscience pass on to customers.

In Betracht gezogene Alternativen

Warum FareHarbor gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu FareHarbor

Vorteile

Dashboard is equal in quality to that of other alternatives, for example, bookingterminal.com

Nachteile

They changed the terms and fees so there is no guarantee that what they promise you when you sign up will actually stay that way long term.
They have the worst customer service I encountered in any business, not replying to emails or calls, nor assisting even if things are urgent.

Vorteile

How easy it is to use. You can find answers easily.

Nachteile

Some things have to be done by FareHarbor, that I can easily do on my own.

Vorteile

They made promises that they said would “never” change…

Nachteile

After doing business with them for 6 years, they violated everything they promised us. Stole money out of our revenue on terms we never agreed to. Opened our business up to disputes with zero help. Even support and our “account manager” neglects to help fix issues they caused.

Vorteile

The team was very helpful for integration, and it was a full package of reporting, booking software, and payment provider. The customer front-facing booking experience was clean and flowed nicely.

Nachteile

Customization had to be done by FareHarbor, or at least was very opaque to the user. At the time we used it, everything felt very hacked together and clunky for what we were trying to with the tool. We were trying to use staff and lane assignment as both being required to take a booking, but the solution made the dashboard look almost unusably cluttered.

Vorteile

The platform and customer service used to be a industry leader and game changer, and now has become a burden.

Nachteile

Very disappointed. Was baited into letting Fareharbor build us a new and free website 5 years ago, I asked my account manager (who has meanwhile left the company) and made sure copyrights are and owership, and they promised everything would be owned by us with no strings attached. Fareharbor now won't show us any written contract that we signed or were lured in with. Starting October 31 2024, FareHarbor sends an email with new policy changes for website hosting. No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more. You can't keep and manage your "own" website unless you pay $5,000. It's outraging to say the least and a complete bait & switch tactic executed without warning and enough time to reasonably avoid financial damage. It literally feels they stole the rights to our website and all our owned content and pictures, that we had for 15 years. Our site will be offline unless we pay $5,000, every year and only give us 2 months to build a new website with someone else or be offline.
Fareharbor, it is common sense that you don't treat a company that made you a furtune that way, and presenting your most loyal clients with a new reality after the fact with no reasonable alternative. What a break of trust. We trust Fareharbor with thousands of transactions and financial data information to turn around and do this to us. Thats not being a good partner and I can not recommend Fareharbor any more.
I have referred many new start ups and existing companies to sign up with Fareharbor. Again, I don't recommend at this point to sign up with Fareharbor any more, unless Fareharbor admits their mistake and change direction immediately. Fortunately and unfortunately for FareHarbor "ACTIONS SPEAK LOAUDER THAN WORDS". The platform and customer service used to be a industry leader and game changer, and now has become a burden. Thier processes has become very ineffecient, e.g. the highly important booking calendar builds are being ridled with cumbersome new forms to fill out, or making repetive steps for each individual item that Fareharbor used to be able to just make a dublicate in the past. Making changes to affiliate rates has do be done and set up new every time for each affiliates, making redundant form entries that take hours. The process to make changes and future builds has become ever more complicated and less customized, with Fareharbor puting the time burden on us the clients. What used to be handled in one conversation/phone call with your account manager now takes hours to jump through several forms and steps. It can take weeks and months before a calendar goes live nowadays and then often is a poorely executed and synced product in terms of resources, capacities, dates/time, and availability. It is ver frustrating that after 5 years we spend more time troubleshooting for months to find errors and mistakes made by the build team. What used to be a same or next day finished task such as to build (dublicate a booking calendar) can take months, and many follow up calls for the request to not be dropped. It is the time we don't have and the burden we were promised Fareharbor was going to take away from us that has been more and more put back on us now over the years. Account managers are doing what they can, I can't complain about [sensitive content hidden], he is working hard and he is great. However, he is being left high and dry by Fareharbor's poor top down decisions as well.
Fareharbor, you don't plug the goose that laid your eggs.
Be aware that there are better platforms out there now!

Vorteile

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Nachteile

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

Vorteile

Ease of use. Used to be priced to help the operator succeed.

Nachteile

Disconnected from the tour operator. They are only out for money.

Vorteile

Onboarding and transitioning was easy and they are very helpful getting you up and running. I find the software easy to use and easy for me update and edit tours and availabilities. As a major player in the rez tech arena, Fare Harbor is competitive with upgrades and has API's with nearly every imaginable API you could want.

Nachteile

The reporting feature does not have a great UI and I find it difficult to extract the info I want. Also, one major downside is the booking window is a popup, therefore google conversions cannot be exactly tracked, only tangentially.

In Betracht gezogene Alternativen

Warum FareHarbor gewählt wurde

Gründe für den Wechsel zu FareHarbor

Vorteile

The customer service team has been exceptional in providing complete information and support throughout the vetting process and then getting us set up, customizing our dashboard, training our staff, and continues to be highly responsive and supportive. It also integrates seamlessly with our website and is exceptionally user-friendly, not to mention how beautiful it looks!

Nachteile

So far we have not yet encountered anything we don't like about FareHarbor and their services. I'm thankful that the sales team was as persistent as they were with our organization in trying to share their product with us, or we may not have known it was an option for us. Thank goodness she kept calling, how many people can say that?

Vorteile

I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.

Nachteile

The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.

In Betracht gezogene Alternativen

Warum FareHarbor gewählt wurde

Zuvor genutzte Software

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Vorteile

it is most user friendly for both parties.

Nachteile

I didn't really care for the customer service

Vorteile

The ease of use for this product truly stands out when designing the workflow or how you want to set up your offerings.

Nachteile

Lack of APIs to integrate into other tools/workflows

Vorteile

Customer service to explain how to use it

Nachteile

Having to pay money for it and having it not be 100% intuitive

Vorteile

Staff responsible for setting up and supporting were great! Quick to provide answers to questions and explain issues.

Nachteile

Features were more than we needed for simple appointment management and for a small number of appointments per month.

Vorteile

Incredible 24 hour support enables any issues or queries you have to be handled quickly and proficiently.

Nachteile

I feel that the booking fee of 6% charged directly to the customer would be fairer at 4% with the turnover we have.

Vorteile

Ease of scheduling , reports, and bookings

Nachteile

Change the meeting points on an item for a custom tour

Vorteile

Ease of use! Love [sensitive content hidden], he is the best! He helps us all the time and anytime we need help!

Nachteile

I can not think of anything that I don't like.

Vorteile

I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds.

Nachteile

My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it.

Vorteile

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Nachteile

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Vorteile

All the options FareHarbor offer combined with an efficient bine technology developed by the company's technical team

Nachteile

Perhaps not being able to have a member of the company here in my city to deal with day-to-day issues

Vorteile

Easiness of use. Integration with most OTA's .

Nachteile

I would rather that customer support handled some issues rather than providing users demos on how to do it themselves

Vorteile

The 24/7 support by the operators is really first-class. They have an excellent team for answering any and every query. This is very important to me as I inevitably need answers fast.

Nachteile

nothing stands out to me that I could say needs improvement.

Vorteile

Assistenza e facilità di utilizzo sono le migliori qualità

Nachteile

Hanno da poco introdotto una commissione sui biglietti venduti in loco molto alta.
Dal punto di vista tecnico è un pò scarsa la reportistica

Vorteile

Customer service WAS very good, and commission rates WERE fair (Past tense)

Nachteile

They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses.

Vorteile

There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Nachteile

Satisfying. I have experienced the best all along.

Vorteile

a part le paiement en ligne je ne vois pas.

Nachteile

Très peu de souplesse pour enregistré les produits. Difficile de coordonnées les disponibilités avec les partenaires.
Initialement ne prenez des frais qu'aux clients, finalement ils nous en prennent aussi. Leur service client est tout simplement horrible. Et leur service d'affiliation est tout simplement nul et inefficace.

Vorteile

FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.

Nachteile

It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.

Vorteile

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

Nachteile

- The Marketplace is very weak
- No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator).
- The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

Vorteile

Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.

Nachteile

API access for creating new user accounts would be a nice addition.

Vorteile

Customer service is amazing, they're kind, quick and smart. Usually able to help and solve your problems within 24-36 hours.

Nachteile

Some of the booking restrictions get funky on some of our items. Maybe some more resources and explanation on how to use resources.

Vorteile

Easy and pays for itself many times over!

Nachteile

I do not think there is anything I do not like about Fareharbor - I wish I did it sooner!

Vorteile

De par sa facilité d'utilisation, FareHarbor est un logiciel de gestion et de prise de rendez-vous très efficace. Il nous permet une planification client et une réservation très sympa.

Nachteile

Le prix de FareHarbor n'est pas du tout mal surtout pour les grandes entreprises. Néanmoins, ses fonctionnalités sont très limitées.

Vorteile

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Nachteile

I have no regrets no doubts even with payments this is great.

Vorteile

Un logiciel sécurisée et fiable, FareHarbor est excellent dans son ensemble. J'apprécie sa facilité d'utilisation, car il me permet de prendre et de gérer des rendez-vous, de faire la réservation de groupe.

Nachteile

Ses nombreuses fonctionnalités lui confère son caractère d'efficacité, seulement que son prix est disponible sur demande.

Vorteile

It's a pay as you go, they only take payment from every online booking. Very good if you're starting off. Good for tour guides as they get automated notifications.

Nachteile

They send a lot of marketing emails that are irrelevant.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu FareHarbor

Vorteile

C'est un logiciel bien conçu pour les sites de réservation Très rapide et très fiable dans l'utilisationPermet d'économiser de l'argent et de temps en plus Franchement je le conseille vivementÇa va facilite vos mouvements et vos agendas

Nachteile

J'aimerais avoir plus d'idées ça ne suffit pasEt aussi il doit avoir des moyens plus stricte pour certifier que l'on ne soit pas fraudé

Vorteile

Ce logiciel est un logiciel service client ça facilite les mouvements et mes agendasJe le conseille à tous c'est super

Nachteile

Bien qu'il est génial je trouve que FareHarbor est très coûteux

Vorteile

What I liked about FareHarbor when I’ve used it at my other jobs was the ease of use.

Nachteile

Zero Customer Support. Can’t get a human on the phone.

Vorteile

FareHarbor est un logiciel qui m'a beaucoup marqué depuis sa première utilisation. Très facile et fiable, il m'a permis une planification du personnel de notre entreprise. Magnifique et sympa, il me permet la réservation de groupe, la gestion ainsi que la prise de rendez-vous avec les clients. A ne pas s'en passer.

Nachteile

FareHarbor serait sans inconvénients si seulement si son tarif est affiché de façon publique.

Vorteile

Le système de réservation de billets et la planification de l'événement par ce logiciel sont excellents

Nachteile

FareHarbor doit améliorer son système de gestion des données clients

Vorteile

Easy to use, quick response time, can handle large user volume.

Nachteile

Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor!

Vorteile

Ease of use and customization is what keeps me in love w fareharbor

Nachteile

Developers need to make money and support the product but % of transactions adds up

Vorteile

FareHarbor est un logiciel intuitif facile et rapide à utiliser.

Nachteile

Je prie les acteurs d'améliorer la performance de ces fonctionnalités

Vorteile

J'ai apprécié cette logiciel qu'a cas aide les gens à mieux comprendre sui Les tarifs

Nachteile

Main ce que j'ai pas trop apprécié est que vous êtes coûteux

Vorteile

C'est un excellent logiciel qui facilite les réservations en ligne, les réservations de groupe, gestion des calendriers

Nachteile

Pas trop d'inconvénients sauf qu'il faut améliorer son efficacité au niveau des paiements

Vorteile

Facilité d'utilisation, facilité de réservation et de rendez vous en ligne, planification client

Nachteile

Les notifications lors des paiements tardes parfait à venir

Vorteile

The add-on integrations were really good.

Nachteile

The overall user interface just did not seem to live up to what other products on the market can offer. Also customer service took a lot longer to respond then some other booking softwares.