Sigmund Software

Vorteile

This tool has some flexibility to it that can allow companies to customize to their specific needs in Sigmund.

Nachteile

No cons that I can think of; we are using this at the most basic level for time management, and have no issues yet.

Vorteile

I was wary at first because the 'sales' team was so helpful and nice... I asked for numerous meetings and really took my time with this investment. They were very patient. The onboarding process with the team is easy, they listen well and can really work to individualize the product to your specific needs. After the soft launch so many things went wrong... and they were right there with me fleshing them all out, cheerfully and willingly. They were responsive and helpful. That is all I could ask for. Now, we are in the midst of running and I still have confidence in their product and customer service.

Nachteile

Because many companies can have their assessments or forms uploaded there are many... but there is no overall inventory of what is on hand, so in the beginning it is frustrating trying to figure out what preloaded items will work for your organization.

Vorteile

Web based accessibility is a nice feature. The ability to color code providers is appealing

Nachteile

Integration was difficult, transition was difficult, a lot of available features advertised are not included, length of time for configuration, and much much more

Vorteile

The implementation process was amazing- they worked diligently to make sure things were customized to my specific needs.

Nachteile

I’m not sure if it’s the software or the billing, but it’s been a struggle!! Patient charts aren’t updated in a timely manner and billing statements never seem to go out.

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Warum Sigmund Software gewählt wurde

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Vorteile

Sigmund Support and Implementation team are outstanding. Implementation and use of the upgraded AURA program were challenging but with the Implementation team's help, the mission was accomplished!

Nachteile

The switch from Sigmund to AURA could have been a smoother transition.

Vorteile

The elements we appreciate the most about Aura Elevate, the Sigmund software product that we use, is the Golden Thread elements within the EHR. This is the reason we decided to use this product as opposed to other products. Other elements that we appreciate is the embedded forms that enable us to sign documents anywhere without having to use paper and the ability to share necessary updates with referents and contacts quickly and securely through the contact portal.

Nachteile

One of the most frustrating things is unfortunately a by-product of one of the features that we also appreciate. Because forms are embedded for signature, and the assessments are connected to the golden thread functionality, Sigmund staff have to add every item to the system, which takes time and does not allow us to add updated forms or assessments to the system very quickly.

Vorteile

I like the availability of templates to make note writing easier.

Nachteile

I just wish it more capable of personalization. I always use DAP notes so why can't that be the default? All my notes are non-billable, can that be a default? Why don't my treatment plan objectives show up in my notes anymore? Everything is just so simple yet complicated at the same time. It is not user friendly.

Vorteile

User friendly, intuitive................

Nachteile

There is a lot of clicking..............

Vorteile

Definite improvement with customer service

Nachteile

Refreshing billed charges before adding to claim

Vorteile

“Same as last” note function is helpful.

Nachteile

No capacity to store credit card information for auto run. This takes up a great amount of time for a team of clinical staff who should not be handling client money.

Vorteile

Desired features was the main reason for switching software programs

Nachteile

Integration was difficult, have never experienced something like it before

Vorteile

Intuitive, user friendly, clean platform, outstanding implementation team, prompt responses, and fluid communication.

Nachteile

Would love to explore more with resource library.

Vorteile

we have not gone live yet. We are still in the training phase. We meet weekly for charting and weekly for billing. It is starting to make sense to me now. I am a hands-on learner so once we get into the program more, I will be able to make a better assessment. So far so good.

Nachteile

have not had a chance to do anything in the program yet. Still learning and training.

Vorteile

[sensitive content hidden] has been excellent at helping our staff. He has made himself available and make sure our issues get resolved in a timely manner.

Nachteile

Sending prescriptions electronically. There has been several glitches and errors.

Vorteile

Customer support is quick to help out. We moved from Sigmund native because we were mostly happy with that. We do not regret sticking with Sigmund for Aura.

Nachteile

We would like service names in the claims screen. We would like it if the schedule didn't reset when editing appointments. For example, marking an appt not to bill and then having to go all the way back to the patient's account and back to their appointments just to work on another and then do it all over again for the next. We emailed a wish list a while ago. It would be nice to be able to split payments between two claims when posting as opposed to having to credit the payment, make a list of credited payments, and then go into each indiv. client's account to apply the payments.

Vorteile

This system is easy to use! The modules and widgets are customizable.

Nachteile

A few times the system has gone down and it has paralyzed our agency for a little while.

Vorteile

I like the ability to click many of the requirements without creating narratives.

Nachteile

For someone not technically savvy it can be a bit complicated.

Vorteile

the convenience of switching from Sigmund to AURA vs the hassle of setting up with a different EHR. Some areas are easy to use.

Nachteile

There are some challenges with scheduling such as it always changing to different week then the one you are working on, Some of the system can not work on without access to old system, Some of the challenges on updating things such as forms, programs and services.

Vorteile

i can see more than one record at at time

Nachteile

i do not like the fact that i cannot scroll through multiple pages by using my mouse or cursor instead i have to go back up to the document and hot the arrow, it is very awkward and time consuming; also having a lot of billing issues

Vorteile

The software gives you a bang for your buck. It has all the features needed to run a group practice. Love the billing component of the software.

Nachteile

The ease and usability of the sotware tends to be combersome but once you get use to it it flows. Also for Aura the agency administrator should be able to make changes without contacting support to do the change. More autonomy sholid be given over the security matrix.

Vorteile

We are just setting it up to transition into Aura and we have had Sigmund for years, it is easy to use and the notes are all separated out in certian areas for each department.

Nachteile

I do not like the statements, they are very hard for patients to read and very confusing.

Vorteile

It’s all smoke and mirrors
Nothing they suggest is a benefit is actually real.

Nachteile

Expensive
Undelivered promises
Poor implementation
Lack of support
Codes changing
Not intuitive

Vorteile

Opportunities to see what other members of Recovery team are doing.

Perhaps it is more suited for those doing purely Psychologic. Counseling, and other NON-Medical work.

Nachteile

#1 Poor Medication software. Difficult to enter medications and directions.
#2 System often malfunctions.
#3 Anemic History and Physical Exam choices.
#4 Must open individual COWS and CIWA assessments. This makes it very difficult to see overall pattern of drug withdrawal (CLINICAL OPIATE WITHDRAWAL SCALE)
#5 Since new Update we can not longer see which patients have not had History & Physicals by using the Reporr to "Clients without Assessments."

Vorteile

It must have been cheaper than Kareo and other EMRs. I did not have a part in choosing the software.

Nachteile

Not intuitive to use.Prescription interface promotes greater human error.Difficult to see the exact details of the last prescription.Unable to prescribe albuterol due to error message.

Vorteile

Very impressed with this user friendly system from a clinical, medical and administrative perspective. The reporting system is robust and flexible. The admin features are easy to navigate. The support team is responsive as well.

Nachteile

More developed CRM features would be helpful.

Vorteile

Excellent demo, knowledgeable sales people, very flexible with terms to sign up.

Nachteile

Every single thing once we signed up. The “implementation” Team had no idea how to utilize their software to tailor to our business. Would frequently argue with each other on implementation calls, would rely on us to come up with solutions to use their product.

Vorteile

Nothing! It wants me to write a 100 characters; I repeat there is nothing I find positive about it!!

Nachteile

Horrible system! I've worked in hospitals with EMR's and have my own private practice and use an EHR that is much more user friendly. This is one of the worst systems I have ever, ever seen! No one liked it where I worked and everyone complained.

Vorteile

For our partial care setting it works great. No Issues so far. All of our employees were easily onboarded.

Nachteile

Wish it integrated into other collateral programs like UA reports and case manager systems. Other than that it is great.

Vorteile

This program is self contained , once you sign in, all your documentation in a client file is easily entered and accessible.

Nachteile

It does take some time to learn all the ins and outs

Vorteile

This product is very inclusive with what it offers. I love that you can keep tract of clients and financial information on one system. I use this daily with tracking current and past patients.

Nachteile

I found this product hard to learn since there is so much that is offered with this. I wouldn't say it was bad just a lot of information.