Salesforce Service Cloud – Bewertungsseite 4

Vorteile

The best part of this platform is that it can be used for multiple services, whether it is critical case management, customer service or field service. Its smooth interface has helped us in resolving multiple cases and building a strong relationship with our customers.

Nachteile

It is very expensive and its integration with other software can be a bit complex at times.

Vorteile

El registro de los chat y comentarios internos. A parte la integración con otros software funciona perfectamente

Nachteile

Cuando abres varias pestañas de golpe tarda demasiado en cargar

Vorteile

You can easily check your responses, the email thread. And the dashboard is very helpful.-

Nachteile

It takes sometime to load but all in all good experience.

Vorteile

Well, the software leaves updates according to the key users for the service, and depending on the problem it is solved quickly.

Nachteile

But still lack communication between adm and user to confirm whether it was resolved or not.

Vorteile

SalesForce is the best company tool that I have used so far, because you don't need to install it anymore. All you need to do is to put the url of SalesForce, and log in your credentials then presto you are now ready to work. With this, it helps you save time especially when you need to transfer computer stations or you are using your home laptop in working from home.

SalesForce is also the best applicant tracking system so far that we have used in our company because it is easy to use, and no need for long trainings to teach you on how to use SalesForce platform because it is very self-explanatory and easy!

Nachteile

What I least like about SalesForce is their incompetent customer service or technical support. They can't resolve downtimes, system errors, and queries via email or phone call in a snap. It takes more than 24 hours to create a resolution for a complicated problem.

Vorteile

I am really impressed with the features of Salesforce. It provide extensive features of customer database. I extracted various details of multiple customer to use for further enhancement.

Nachteile

Not that much that hamper my productivity but yes it run very slow sometimes.

Vorteile

I fell in LOVE with SalesForce when I began using it in 2013. I worked for a home remodeling company and we used it to track our prospected customers. Had a small hand in getting it set-up, was a lot easier to use after you understand how it works. Very organized, detailed information, quick & to the point.

Nachteile

The set-up process. Having to manually enter customer info in the very beginning. I do remember one our tech guys finishing the set up though ... great guys! Also recently had issues connecting with apps, have a screen shot below that I emailed to the tech guys. The app was Adobe I believe, and one other. Probably just a user error! : )

Vorteile

This software allows us to provide customer service tracking from initial call all the way to completion of services. I like that it is easy to navigate, user friendly, and a strong database for all of our service information.

Nachteile

Integration with existing software was a challenge but Salesforce support was instrumental in helping us to merge our data and build a system tailored to our service needs.

Vorteile

Unlike other similar platforms, Salesforce makes customization easy and painless. With Salesforce, I can bring my business wherever I go because it’s could-based. Our employees and business partners can also access it from anywhere around the world and contribute to the business’s overall productivity. Also, it doesn’t matter which browser you and your team use, the CRM will run smoothly. The software also makes it for users to use chatter and other social media functions, which make it easy for businesses to take advantage of social networking. The platform also has features that help us keep tabs on our purchase funnel. The platform also gives us a clear multidimensional picture of our progress.

Nachteile

This platform can be overwhelming for Small businesses that have dedicated marketing or sales team. It’s also very difficult to get in touch with customer care. I guess they are only available during the working hrs and you might be stuck for a while if you encounter a major problem using this tool.

Vorteile

This app can be used by a variety of teams from the organization . Interaction with the customer is always an opportunity to find new possible deals, so I used this app to track the deals.

Nachteile

Nothing to comment here. It’s quite intuitive and not very boring.

Vorteile

The Salesforce Sales Cloud product provides clear visibility to the status of sales revenue. I really enjoy the Chatter feature so I don't have to necessarily have to explain to another colleague where to find the account or opportunity. They also provide a Sandbox called Trailhead that allows anyone to learn how to best utilize the product for their business purposes.

Nachteile

It is not a BI tool Software. When you look at the reporting features available, it does not have the ability to manipulate data like MicroStrategy, Tableau, Microsoft Power BI, and Qlik products.

Vorteile

I use Salesforce on a daily basis in my Business Development/Sales Ops role. Salesforce integrates with our softphone (RingCentral), which makes logging calls much easier. I have also set up different workflows in the system to make daily tasks more efficient. There are endless apps and integrations you can use with Salesforce.

Nachteile

I don't have many negative things to say about Salesforce. I think it is pretty user friendly. There could be some better documentation on how to do specific things in the system. Also, Salesforce is only as good as the data you enter into it. This is not a flaw of Salesforce, but rather any data management system. I highly recommend making a constitution and training your team to abide by rules of entry and management.

Vorteile

Case management, handling Case teams, auto assignment of cases to teams, live chat and email to case features

Nachteile

Nothing major. It would be good to have auto refresh feature on dashboard/ case queue and better control on case list views

Vorteile

Profilazione clienti completa.Integrazioni con applicazioni terze parti migliore.

Nachteile

Poca personalizzazione schede interne, troppi campi obbligatori e troppa profondità di ricerca che spesso risulta dannosa in termini di rapidità di gestione

Vorteile

-Very easily customizable even for people who don't know to code. However if you are able to code using apex (Salesforce's OOP), then you can virtually do anything.

-The whole user interface was revamped by the new lightining version, very easy to use and excellent reporting and dashboard.

-The 3 releases in the year have massive improvements each time

-Massive online community, any question or issues you have would have already been posted and solved on the internet. Just do a simple google search.

Nachteile

- Not easy to transition end users who are already on classic version to lightning

Vorteile

This software is very easy to set up and utilize. It is more intuitive and simpler to use than most of the other management software systems I have been exposed to in my 3 decades of professional work. It is also cloud based so it makes it easy to check my schedule or re-evaluate patient's charts even when I am away from the office.

Nachteile

My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few issues that can be hard to figure out. However, once you figure out the little issues, they are very easy to deal with in the future.

Vorteile

Salesforce allows you to do just about anything, and is famed for offering a wealth of data capture, visualization and processing options. As a small organization we create dour Salesforce architecture quite early on, probably before we needed it! It gives us a lot of credibility as an organization and we can magic up reports in no time. Many other apps now provide Salesforce integration which makes it easier when managing many different processes.

Nachteile

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone. We worked with external consultants to set up our whole architecture and are constantly making changes to it.

Vorteile

Customer engagement are logged with ease and the reporting filters help you extract exactly what what you need

Nachteile

If not setup correctly, it would often not stop a user from performing unauthorised actions

Vorteile

Really more than anything it is the flexibility. I've used Salesforce at different companies and each instance was configured uniquely and had functionality that was needed by the sales organization of that company. There are so many good tools that can be easily plugged into the solution from dialers to direct mail fulfillment services.

Nachteile

If anything, it can be overwhelming. The individual records can be deluged with unneeded sections and fields. Being used to salesforce, i know where to go and how to use it but if I was new to the solution this can be overwhelming.

Vorteile

This software is very Easy-To-Use and a powerful tool to help you grow your business. It's great when it comes to engaging with the customers and a guide as well.

Nachteile

Nothing. I like how the system works on this software.

Vorteile

To be able to create your own fields, tables, and custom code calculations is a wonderful boon. It means your wish list can actually be catered for, and better you can keep adding or taking away as your systems develop and refine over time.

Nachteile

It can get quite complex to integrate multiple third-party systems, but when it's done, and there is support, you have a fully integrated system that provides ALL the information you need on a client account and project at your fingertips.

Vorteile

What I like most about salesforce is that it easy easy to use and navigate and provide me all the necessary things for my day to day work.

Nachteile

None that I can think of in this software

Vorteile

Salesforce Service Cloud clearly changes the way you address customer issues and provide resolutions. Listed are just some of the good things that make Salesforce Service Cloud a good choice:

Offers users with a single platform which they could use to deliver immediate and reliable customer service.
Allows companies to engage their customers and deal with their issues on a multitude of platforms (knowledgebase, service centers, social media, etc.)
Mobile connectivity lets users access Salesforce Service cloud from almost anywhere at anytime of the day.
Personalized service gives your customers a topnotch experience that is not offered by other customer service platforms and solutions.
Predictive support helps the system resolve issues even before they happen.
Agent collaboration allows customer service staff to collaborate and discuss problems and escalate matters to the experts to close cases faster.
Service Cloud Communities redefine

Nachteile

The Service Cloud, like other Salesforce.com solutions, can be relatively expensive compared to other Software-as-a-Service CRM products available on the market.
Salesforce.com does not offer a Service Level Agreement unless the customer requests one, and SLAs often fall behind the guarantees of other CRM providers.
If businesses are seeking a broader solution that covers other back office processes, such as accounting, Salesforce.com products like the Service Cloud lack such features.

Vorteile

I love how easy it is to manage and track ongoing issues easily.

Nachteile

Some features can be over complicated, but with a little effort, easy to figure out.

Vorteile

I think Salesforce allows for considerable customization for its users. At my company, I've used it for operational, commercial and research purposes, which is awesome.

Nachteile

Salesforce is not intuitively easy to use, at least at my company. Some of the field names can be misleading; I think the reporting feature is also difficult if you don't have training or teaching. Also, I don't find the individual pages (contacts, contracts, memberships) pleasing to the eye. The content isn't laid out nicely in my opinion.

Vorteile

Facilidad para comunicarse dentro del mismo programa con los empleados y managers que crean un tiquete buscando solucion.

Nachteile

Para este programa no le encuentro debilidad alguna ya que es una de las mejores herramientas para manejar tiquetes.

Vorteile

As a developer I love how flexible the system is we can customize it to a great level according to our needs.
Not so many of bugs in the system it's stable and very mature
Our sales team is very happy to manage sales and get insights of data
They are changing to new layout which is advance look and feel and looks great

Nachteile

One can take a bit more time to learn salesforce because the system is too big and its not easy to keep track of things
Its expensive but considering the features it provides a I think price is fine

Vorteile

Proven tech, It has all the features one needs. add SFMC and you are complete.
Reliable, Data is really secure and reliable. I have never had an incident where we lost data.
Security is world-class.
Search is robust and can search any field using this.

Nachteile

UI is very hard to change
UI is not open enough to have its own CSS and get away from typical looks and feel

Vorteile

its nice in its design. it can properly relate cases to client records

Nachteile

This software lacks the necessary tools to properly communicate with your customers.

Customers can respond to closed tickets without getting notifications.
team isn't notified when a new ticket comes in.
overall lightening experience is a SLOW moving vehicle, wast's our teams time.
the list goes on and on

One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us.

so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com

Vorteile

Salesforce is a crm that's really easy to use and adapt to. It's really impactful and has great interaction with quite a few products.

Nachteile

Some of the features such as logged calls are working intermittently.

Vorteile

This is the easiest case tracking solution I've worked with over the years and on a second deployment at a different business and meeting 110% of our requirements. We are handling more processes in Service Cloud than we originally planned. The interface works. The ability to define our business processes and very easy deployment.

Nachteile

We have been patient waiting for Service Cloud Lightning to be 100%. Getting very close now. We still need better email integration and more control of email management.

Vorteile

Makes my life easier and stops everyone from having to pick up a phone.

Nachteile

The software works fine, you get the most from when you input into it first.

Vorteile

The ability to share opinions with colleague and the ability to have everything to handle customer issues in one platform is amazing

Nachteile

without the proper trainer by a former colleague, it is hard to navigate

Vorteile

I love how you can track so many different things. Our customers success team uses it for cancel requests, failed payments, upselling, and also onboarding. Salesforce allows you to capture everything in you need to know on one page.

Nachteile

This isn't necessarily a flaw of salesforce but every company uses SF a little bit differently which can be confusing.

Vorteile

シェアが高く、エコシステムが充実しているため他社システムと連携がしやすい点

Nachteile

価格が他社よりも高めであり、小規模業者が多機能な使い方をするには投資金額が多くなる点。

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Salesforce Service Cloud

Vorteile

Software muy intuitivo, facilidad de uso y gran posibilidad de realizar un seguimiento continuo de los clientes.

Nachteile

Lentitud en la carga de datos, necesidad de esperar de un día a otro para que se realice un refresco del sistema.

Vorteile

It is an easy and efficient way to keep track of contacts, opportunities, and organizations. I love that everything is housed in a top-down approach and it is easily accessible from anywhere. I can be on my mobile or on my computer and have access to all of my files.

Nachteile

I do not have a complaint about the software. I believe some of the restrictions are limited to the organizations that have their own set up, but all in all the software is intuitive and easy to navigate.

Vorteile

- It's so easy to keep track of all my customer interactions in one place-The automation features save me so much time and help me stay on top of everything-The knowledge base is a lifesaver - I can quickly find answers to common questions without having to look them up every time-The reporting and analytics give me valuable insights into our customer service performance-The integrations with other Salesforce products are really helpful for a seamless workflow

Nachteile

-The setup process can be a bit overwhelming at first, especially if you're not used to using Salesforce products-The pricing can be a bit steep very quickly , especially for smaller businesses (as you pay per seat and per edition) -The interface can take some getting used to, but once you do, it's really intuitive

Vorteile

Scalability. Design and future integrations are agile. adjustable interface

Nachteile

Very little vendor advice and assistance with the product. There is no supported customer collaboration for learning. Since account representatives change so frequently, we never get the opportunity to develop a true relationship with them.

Vorteile

I can see that the software is very deep in its potential capabilities. Very large companies use it to manage people and data that all needs to relate to itself. My feeling is that with enough modification, it can do whatever you need it to.

Nachteile

It is extremely complex, too complex, for an average person to sit down and just make work. Even with all the forums and Trailhead, there is so much literature there that much of it doesn't relate to what you are trying to find. The lightning version seems to be cool, but doesn't function quickly like classic. You can't even print a lead. That's right. You can't print a lead. That's why there are separate SFDC implementation teams - because you can't figure it out o n your own.

Vorteile

I've been using Salesforce for quite some time now and this really helped me with a lot of things. Reporting and ticketing system. Very easy to use and very essential.

Nachteile

Nothing much, since SF is improving with updates and fixes bugs and glitches.SF is also not that hard to manage.

Vorteile

We use this every day, it houses all our leads, accounts, prospects, deals and account-related history. As a sales organization we not only rely on Salesforce for tracking our numbers we also use it to communicate with other departments for customer issues and concerns. It's the one sole platform where our clients' data lives.

Nachteile

It has the tendency to be buggy when it is integrated with other apps. We've customized it to create quotes for us and sometimes it would not show the right margin amount on the quote.

Vorteile

What I like most about this software is its user interface, which is very user friendly and easy to navigate. There is almost no learning curve in using this software as it is very intuitive! I'm able to put in my requests, attach files easily for reference, manage and track progress, and even refer to a powerful database of knowledge articles that are readily available.

Nachteile

The only thing I think the software needs improving is the occasional bugs/errors when attaching files as a comment. Often times, you'll need to upload first and then re-select the file you uploaded in order for it to be attached and sent.

Vorteile

The case intake and knowledge base are the best parts of the service cloud.

Nachteile

Salesforce's slogan is "clicks, not code" but to get anything that fits a brand that already exists, involves code. You can click through configuration s but customizations come at a price.

In Betracht gezogene Alternativen

Vorteile

Service Cloud works in parallel with the Sales data in the salesforce platform, so you can see a full picture of your customer, and relate all complaints/request to a single point. Plus multiple points of contact allowing cases to be generated via phone, sms, website form, live chat or email.

Nachteile

Field Service is limited unless you opt for the Field Service Lightning package, but there are plenty of features to run a helpdesk efficiently and well

Vorteile

Scalability is one of Salesforce Service Cloud's primary advantages. All sizes of businesses, from small start-ups to massive corporations, can use it. Because of the platform's flexibility, it can be adapted to any company's particular requirements, and a wide range of integrations and extensions are available to expand its functionality.

Nachteile

The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential problem. It may take some time and effort to completely comprehend and utilise all of the available capabilities, despite the fact that one of the platform's strengths is the ability to customise it to particular business needs.

Vorteile

Very robust, you can create many objects that sync to your Marketing automation platform. I've also heard of people using it to manage inventory. Very easy to view campaign members and activities they've done. Also the activities sync over to our marketing automation tool as well as object information like an opportunity.

Nachteile

Same old UI. Importing leads can be troublesome with creating duplicates. Using an import tool is must.

Vorteile

my favorite thing about this software is its ease of use and the wide range of practical usage regardless of the industry . we use the Non profit version and i dont know how we ever got business done without it

Nachteile

I think the biggest con to me is building stuff on the back end and mapping. sometimes what im trying to map does not connect well with salesforce and it throws my report off

Vorteile

Las integraciones que puedes hacer con el resto de sofware

Nachteile

Es muy lento cuando intentas abrir muchas pestañas y cargar actualizaciones

Vorteile

Permet aux entreprises de fournir un service client exceptionnel sur tous les canauxÉconomise du temps et de l'argent grâce à l'automatisation des tâchesAméliore la résolution des problèmes grâce à une gestion de cas efficaceOffre une expérience client personnalisée pour fidéliser les clientsFacilite la collaboration entre les équipes de service client

Nachteile

Le coût peut être élevé pour les petites entreprisesLa mise en place peut prendre du temps et nécessiter une assistance techniqueL'interface utilisateur peut être complexe pour les nouveaux utilisateurs