Salesforce Service Cloud – Bewertungsseite 2

Vorteile

I love customer management as well as employee tasking and account detail

Nachteile

There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every aspect of every customer account

Vorteile

Praticidade, facilidade no acesso, armazenamento.

Nachteile

Call center, agilidade na informação, rapidez

Vorteile

It is a really good tool with customers. Very easy to navigate

Nachteile

There is nothing to not like about salesforce it is there to help

Vorteile

Versatility to use for different requirements. Preconfigured solutions for our purposes

Nachteile

Very difficult to move away. Cost is high.

Vorteile

The easy access and navigation , being able to use different tabs to navigate different accounts or info need it .

Nachteile

Some of the tabs or functions need a bit of more work .

Vorteile

It was very easy to use many for contact management in addition to plug-ins that existing

Nachteile

Reporting and use plug-ins or customise. The experience was much more difficult.

Vorteile

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Nachteile

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Vorteile

La gestión de centros de atención telefónica es excelente. Me permite organizar de manera eficiente las interacciones con los clientes, asignar casos a los agentes adecuados y brindar un servicio rápido y de calidad.

Nachteile

La configuración inicial puede ser compleja y llevar tiempo.

Vorteile

I was able to do all of my training through this platform with ease.

Nachteile

I didn’t have a lot of cons because I’ve used it over a number of years with no issues.

Vorteile

Salesforce Service Cloud is by far the most customizable solution I have tried.

Nachteile

It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners.

Vorteile

Para mí, el aspecto más atractivo de Salesforce Service Cloud es su facilidad de uso. Después de sólo unos minutos de capacitación y algunos consejos , no necesitará ayuda para administrar su entorno de Salesforce. Si no tienes el tiempo o el deseo de aprender a escribir código difícil, esta herramienta te ayudará a alcanzar tu objetivo con solo unos pocos clics.

Nachteile

Sales y Service Cloud pueden ser costosos , pero puedes ahorrar dinero comprándolos juntos. Aprender a conducir es difícil sin un antiguo colega como mentor.

Vorteile

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Nachteile

I haven't use it to its full capabilities to understand what could work better

Vorteile

As a customer assistant this program helped me in managing clients datas easily and quick. When you have a client on the phone you have to be quick in filling the forms with its datas to sell a power or gas contract and recorder a vocal agreement.

Nachteile

It’s too simple and it doesn’t have many tools. It suits only for certain jobs. In my opinion it could be improved.

Vorteile

It's easy to track our prospects and patients and allows us to manage them more easily.

Nachteile

nothing that we've encountered so far has been negative.

Vorteile

Le produit est doté d'une grande fonctionnalités qui m'aide pour la gestion de services clients, très professionnel et simple.

Nachteile

Bravo à l'équipe assistante de ce produit, je l'apprécie énormément et je ne reproche rien pour le moment.

Vorteile

I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases

Nachteile

i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users

Vorteile

es un programa muy completo, con herramientas que toda compañia necesita.

Nachteile

se puede tornar lento pero esto depende del dispositivo donde este instalado.

Vorteile

Très pratique et très performant pour apporter son aide aux entreprises. Avec de tte bonne fonctionnalités. Je le recommande.

Nachteile

Super produit et simple à utiliser et très performant . Je n’ai pas d’inconvénient.

Vorteile

Simple et efficace pour la gestion clientèle grâce à ses fonctionnalités. Très cool et professionnel.

Nachteile

C'est un top produit de messagerie et de centre d'appel. Je n' ai pas encore eu d'inconvénients. Je le recommande

Vorteile

It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts. The system also allows us to see where certain people are lacking in keeping data real time.

Nachteile

The one item that could use improvement is reporting and some status fields for events. If we could get a little more creativity with the reporting it would be extremely helpful. In addition, being able to update a native status field for Events would be beneficial for our tracking.

Vorteile

Ha ottimi strumenti di analisi prestazionali del servizio clienti.Inoltre da in dotazione risorse ed articoli utili per il personale di supporto e i clienti.Facilmente integrabile con altri prodotti Salesforce e anche applicazioni di terze parti, con relativa possibilità di automazione.Gestione clienti che aiuta ad assegnare e monitorare i casi che si andranno a verificare, e con questa catalogazione si aiuta a individuare e risolvere i problemi nel minor tempo possibile.Buona personalizzazione e ha la capacità di gestire le interazioni su diversi tipi di canali in modo da tenere tutto sotto controllo.

Nachteile

La prima pecca che devo constatare è il costo, se si è una piccola realtà.Le personalizzazioni si pagano, e non poco.Cosi come gli abbonamenti.Configurazione iniziale ed adattabilità un po' macchinosa.

Vorteile

I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective

Nachteile

Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce

Vorteile

I like that Salesforce is innovative with their products and how they are used.

Nachteile

I find that some things are a bit mundane.

Vorteile

Système de planification et classification des données très performant

Nachteile

Rien pour le moment que je peux qualifier comme aspects moins apprécié

Vorteile

Encontré todo lo que estaba necesitando en un espacio integrado

Nachteile

Tal vez la capacitación inicial para acostumbrarse a la herramienta

Vorteile

I love that it is user friendly and easy to learn.

Nachteile

Nothing it works well for what we needed it for.

Vorteile

Amazing capabilities for utilizing all the consumer data we have especially having all the consumer data regarding even each transaction with them.

Nachteile

Reporting ability is limited to four dimensions and this might cripple the reports we're getting.

Vorteile

I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.

Nachteile

A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.

Vorteile

Herramienta de fácil utilización e integraciónEstablece KPIs sobre la satisfacción del clienteAmplía los canales digitales

Nachteile

Por el momento no tengo comentarios desfavorales

Vorteile

permet d'intégrer le ticketing avec la version de salesfroces. Très pratique si le reste de la suite est déjà déployée (contrairement à l'utilisation croisée avec Service Now)

Nachteile

Temps de prise en main et de déploiement pour les équipes avec le reste de la suite

Vorteile

Produto fácil de manusear.Ótimo para organização para rotina de trabalho.

Nachteile

Poderia integrar com outros tipos de software dos computadores.

Vorteile

One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.

Nachteile

One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.

Vorteile

Gestión de contactos, Automatización de procesos, escalabilidad

Nachteile

Costoso, curva de aprendizaje amplia, interfaz compleja

Vorteile

Me gusto que gracias a su automatizacion genera que el tranajo sea mas fluido, es una herramienta que a simple vista es amigable con el usuario.

Nachteile

el unico error que encontre es que cuando se generan casos duplicados los fusiona.

Vorteile

It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform

Nachteile

One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets

Vorteile

The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!

Nachteile

Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.

Vorteile

Permite tener en un mismo sistema el registro de los diferentes clientes para su fácil acceso

Nachteile

Que no es tan intuitivo su uso como otras herramientas

Vorteile

Great platform, easy to use for all users. It's interesting to work in Service Cloud because of lot of great features. I like the fact that we can integrate it with Marketing Cloud and target leads we captured in Service Cloud.

Nachteile

Nothing comes to my mind at the moment.

Vorteile

Easy to use, manageable, makes you see every detail to use it in order to assist our customers.

Nachteile

It needs to be developed more, more options, and get updated all the time.

Vorteile

This program helps in keeping all the information needed for sales

Nachteile

It needs to be updated on a daily basis

Vorteile

its good for start up and small business ceos who need a little more info

Nachteile

Its only good for startup companies in my humble opinion

Vorteile

Mi è capitato di usare Salesforce per la gestione dei clienti e tutto sommato lo consiglierei

Nachteile

Non ci sono aspetti da segnalare, forse l'unico è il costo del servizio

Vorteile

Didn't really get a chance to use it. Once we purchased the tech, we ran into some issues and the support and IT teams seemed to abandon us.

Nachteile

Ran into some early operational issues, which I assume are easily remedied, but we never got the chance because the support team seemed to not want to help at all so we backed out of our purchase of this product.

Vorteile

Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment

Nachteile

Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions

Vorteile

Being able to house multiple platforms for data management, customer communication, and performance metrics made it easy for me to do my job remotely.

Nachteile

The learning curve was quite big, so it took some time and training to get acclimated to all the features I needed to know.

Vorteile

I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.

Nachteile

I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.

Vorteile

It has many multiple functionalities and it can be linked to pretty much any other software/platform out there.

Nachteile

It is incredibly complicated to learn to use it, it took me about a month to feel confident navigating it, it is huge!

Vorteile

事細かく管理することができスマートでわかりやすい操作が出来る。

Nachteile

マイナス点はほとんどなく、日本企業でも取扱しやすい製品である。

Vorteile

simple to use , no crashes and amazing animations

Nachteile

there is a very annoying updates day by day

Vorteile

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

Nachteile

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

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I wanted customer service software that was both intuitive and customizable. Salesforce Service Cloud fit the bill perfectly. Its reporting tools and integration with other Salesforce products made it a no-brainer for me. While the cost can be a factor for some, the benefits and ROI made it well worth the investment. Additionally, the top-notch customer support has been invaluable in helping me navigate any issues or questions I may have had. Overall, I highly recommend Salesforce Service Cloud for businesses looking to streamline its customer service and improve efficiency.