Upvio

Vorteile

We use Cogsworth for scheduling patients and have integrated it into our patient booking. Cogsworth supports a number of teleconferencing solutions for virtual appointments and allows for customization of just about every single thing the customer will ever see from you. I absolutely love the instant SMS texts when a new appointment comes in. [SENSITIVE CONTENT HIDDEN] of the company, is probably hands-down the nicest and most personable customer service representative I've engaged with. Whenever we needed some new feature he had his development team crank it out in literally days. That kind of flexibility should cost thousands of dollars but is something the Cogsworth team does to always constantly be improving their product. The developers are super fast to help customers out as well and I never once felt like we weren't an important customer. The software is easy to run for multiple businesses and is easy to engage with for Staff members. Cogsworth is that one software that really captures just about everything you would need in a scheduler in one product. They just added a brand new feature to put customers on the calendar that haven't completely finished payment, which is absolutely brilliant as sometimes customers will abandon the process when it comes time to pay and may need some additional convincing to complete their appointment.

Nachteile

It is clear that their software is growing at a fast pace and they have added tons of great features to Cogsworth even over the short time we've been with them. Picking negatives is tough, but if it's something I had to say I liked least I would say that they could probably take a step back and look at all of their features that they've put together and reorganize the menus a bit to align with their current product offering better. At the end of the day I'd rather have the features than not, so this is nit-picking. They offer both Stripe and Paypal payments, but I would also like to see one more payment method like Square (as Square is HIPAA-compliant).

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Vorteile

I absolutely love Cogsworth- I tried Calendly before and hated it. The pricing is similar, but I find the UI so much more intuitive than Calendly's. I especially like the "generate email signature" feature. It has saved ua a lot of money, because we originally wanted to hire someone to do signatures for us.

Nachteile

Some integrations aren't as flawless as google cal or zoom- especially ms teams (which we tried before zoom; but this might as well be ms teams, not cogsworth), but we found a way it works for us.

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Vorteile

Agile team making continual improvements to the service. Easy to implement and learn. Company does an awesome job listening to its customers. End user experience of booking an appt.

Nachteile

We found a few bugs, but were thrilled to see all of them fixed within a couple days of reporting them.

Vorteile

Solid automation of patient engagement. The team went out of their way to help us set up, train everyone on it and make sure we implemented it correctly. They also advised with PMS integration. We found that it was better to get specialist schedulers and tele software rather than all in one PMS that does a many things but not too well.

Nachteile

Would love more reporting. Right now we need to use CSV or API to do that.

Vorteile

We have a unique scheduling use case that caters more toward larger teams. Cogsworth has helped us over the last few years streamline our entire provider schedules and automate the customer journey.

Nachteile

Deposit payments would be good and native forms - which I know to be coming.

Vorteile

Patients can confirm & reschedule their appointments remotely. Less back and forth

Nachteile

Would like more native integrations.

Vorteile

Cogsworth is full-featured and ready for primetime. While it might not have every single feature out there, it's pretty robust and flexible. I love that I can embed my scheduler in my live chat or anywhere else on my site, or a popup. I also love that I can set up flexible notifications and reminders for both me and the client. The app is easy to use and doesn't get in the way, and the onboarding is excellent.

Nachteile

No payment processing yet. I'm told this is coming at some point, but this is a huge feature and will help make things better. You can use a third party processor if you know how to set up webhooks, but it would be nice to be able to do it right in Cogsworth.

Vorteile

It is very fast and easy to make your all day ready. If you need to make an important note, you can change its color or have an alarm as a reminder.

You can custom staff schedules which makes your appointments, inviting new people easier.

Also, it can make a notification for a short time period. One of the advantages is that it has a history, and you can always find your previous notes too. Also, it has a free plan which has all the necessary features I need.

It makes my schedule transparent and whenever my boss wants to see my load, he can have a look at the time slots and understand it himself.

Nachteile

You can't alter fonts and sizes. Sometimes I want to get creative and change the fonts but it’s not possible here.

Vorteile

Usually, I use new tools and software considering the fact that they base their efforts on the drawbacks of already existing similar tools/software. Cogsworth is just what I need. I just spend a couple of minutes opening 30-minute time slots and send it to the people I am going to talk to. Then I go do my business and at the end of the day, I check my appointments for the next day. Easy and affordable!

I like it that you can choose to ask questions to your partners. It gives you an idea on what to base your speech

Nachteile

There should be a better on-boarding. There is a guidance, a tutorial but if the setup was done one by one, meaning they guide you to set up your calendar, then give the embed code which you could choose to skip. And all the setups could go this way, it would be easier for everyone to quickly be on-boarded.

Vorteile

The video tutorials are great. It is more than just a calendar appointment setter, it allows you to specify your services where clients can specifically book you for them. It's a great small business tool that saves valuable time.

The UI itself is blazing fast and easy to use.

Nachteile

Very hard to come up with dislikes actually. If anything, I am not sure if an upgrade to a pro offers a trial period or if it's an outright upgrade.

Vorteile

Love the product so far - great price for building forms, SMS reminders and email follow-ups. Have enjoyed using the product so far and will continue to use. Customer service has been great too.

Nachteile

Wish it could integrate with more tools such as Zapier but sure there will be more features soon. Not very intuitive at first but can pick up fairly quickly.

Vorteile

When I learned I can schedule my appointments this easily, I suggested the company I am working for to use this software. And now everyone in the company uses it. We are all happy to have made our job easier. We no longer write emails to our clients. Especially in our development department, everyone likes Cogsworth as they never liked communicating via emails.

We are also planning to use this software as a lead generation tool by embedding it in our website.

Nachteile

As I was the one to suggest this software, I had a thorough look at its features and the pricing. There is nothing in this tool that I dislike. Especially when the free plan offers all the basic features need for our job

Vorteile

Easy appointment scheduling process with automatic reminders. Customers get notified once they have booked the appointment. The free trial was very generous and got us over the line within days. Saves an absolute bundle of time!

Nachteile

I think there needs to be a middle pricing tier.

Vorteile

It works brilliantly and does everything u need it to do. Really been a huge help for me and my company. Saved me hour and of work.

Nachteile

None really. Maybe it’s a new product and had a few things that are coming. Also no app. But that’s all ok really.

Vorteile

After looking through other similar programs, I found Cogsworth to be the one that could offer me exactly what I needed and at a competitive price. Not only does Cogsworth allow me to schedule multiple events with subsequent follow up emails and such, but it also links up to my Google calendar so I am always up to date about what is going on. I love that it is user-friendly and that I am able to navigate very easily through my dashboard.

Nachteile

The only con I would have is that it doesn't seem as if I can separate my events on Cogsworth to separate events on Google Calendar. It only allows me to link to one calendar on Google.

Vorteile

Customers book their dental appointments by using this software, outputs are remarkable. Confirmation comes automatically on the phone number and email. The tutorial video is really helpful.

Nachteile

Processing of the website is quite slow, optimization is required.

Vorteile

Cogsworth has been very effective in terms of managing my meetings and office hours. We are getting more and more clients and not having to write them thousands of emails saves my time.

Embedding Cogsworth in my email, adding it to my Google calendar is just what I need.

Nachteile

I would like it to have a watermark. And also, there are some payment gateways not available.

Vorteile

I love that it actually works and saves me time and gets me appointments. I am on the free plan, contemplating the upgrade which at this stage is a bit expensive, but Boris tells me that new pricing tiers are imminent.

Nachteile

Its still a little new, so features are 90% there. Pricing is the next big thing, but both of these things will be fixed according to the CEO.

Vorteile

I like that it is really easy to sync with gsuite, and lets me just check my google calendar for my appointments booked through cogsworth.

Nachteile

The setup took about 15 min, which I guess isnt that bad in the grand scheme of things, but Im just really time poor.