Intercom – Bewertungsseite 3

Vorteile

Easy to deploy in your platform and start working on it.

Nachteile

It could have better metrics for your analysis.

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Zuvor genutzte Software

Vorteile

Looks awesome for clients, and really help me to contact and solve their problems.

Nachteile

I don't have found anything less I do not like. it is good

Vorteile

Used this in a previous role and it was great and served our purpose exactly for customer support. Integration was simple.

Nachteile

Not a huge amount of integration options available into other systems

Vorteile

It has a various features which makes easy to customer support. It is a user friendly software and easy to use for beginner.

Nachteile

A bit high price for the small business.

Vorteile

il a beaucoup de fonctionnalité et permet de faire vivre une expérience client vraiment meilleur

Nachteile

pour le moment je n'ai encore rencontré aucun problème en l'utilisant

Vorteile

Intercom have helps us so much to embrace our members and have an active relationship with them.One of the things that is very helpful is its user-friendly interface. The platform is easy to navigate, and it has a clean and organized layout that makes it simple to find what you need.The chat feature is intuitive and easy to use. It has allowed us to be quick and efficient with our communication when our customers are struggling with our services.Lastly but not least, the integrations are super important, so I do appreciate that it has a variety and range of important software app like Slack, Sendgrid, Gmail and social media because it helps us to keep the communication and interaction in one place !!

Nachteile

I think the only thing that was hard to adapt on, it's the price. We had a super amazing one year trial as a startup but, if you're still struggling and you loose your startup perk. It can hurts on the pocket if you start to pay the real price. So, we had to keep our service on the minimal settings to avoid paying a price that is still yet difficult for us to pay.

Vorteile

Highly used, very professional livechat software that everyone is familiar with

Nachteile

Can be a bit pricey when you have a very small team

Vorteile

It is very good for dealing with live tickets as it allows you to distribute tickets to several people in the company. The AI they are putting in the chat is also cool.

Nachteile

As you have a large team, the price can be a bit difficult to scale.

Vorteile

Avec l'intercom nos client peuvent nous contacter à tout moment selon leur préférence.

Nachteile

Étant donné que c'est une réseau on peut rencontrer des problèmes de connexion

Vorteile

Intercom est une plateforme de communication client qui permet une communication ciblée avec les clients, favorise l'intégration de produits de différentes département, utilisation des services de messagerie afin de promouvoir les ventes et le service clients, il est ainsi doté d'un système de communication intégré, générateur de chatbot

Nachteile

C'est un très bon outil qui parfait son travail dans la communication.

Vorteile

O software Intercom é uma solução incrível de comunicação interna e externa. Fácil de usar, escalável e altamente eficiente. Recomendo

Nachteile

Os preços do Intercom podem ser um desafio para empresas de pequeno porte, limitando seu acesso a recursos avançados de comunicação.

Vorteile

Le produit est recommandé grâce à ses compétences très professionnel et personnel pour les campagnes publicitaires et la gestion mails de marketing avec une approche de solution de gestion de services client . Je le recommande

Nachteile

Intercom a été très bon produit pour moi et simple pour la gestion des messageries instantanées et je l'apprécie

Vorteile

Un top produit de messagerie pour les entreprises et très professionnel avec une qualité d'interface très bonne. Je le recommande

Nachteile

C'est le meilleur produit . Je n'ai pas d'inconvénients

Vorteile

J'aime la façon dont les e-mails ressemblent à des chats, ce qui est très agréable à regarder

Nachteile

L'interface change parfois et se déforme

Vorteile

Pontos positivos:Funcionalidades abrangentes: O Intercom oferece uma variedade de recursos, desde bate-papo em tempo real até automação de marketing e gerenciamento de tickets, permitindo um atendimento abrangente aos clientes.Integração e escalabilidade: O Intercom se integra facilmente a outras ferramentas e plataformas, possibilitando personalização e automação avançadas. Além disso, é escalável para atender às demandas crescentes de empresas em crescimento.

Nachteile

Pontos negativos:Curva de aprendizado inicial: Para usuários iniciantes, pode ser necessário algum tempo para se familiarizar com todas as funcionalidades e configurações do Intercom.Preço: Dependendo do tamanho da empresa, os planos de preços do Intercom podem ser considerados caros, o que pode limitar o acesso a determinados recursos, especialmente para empresas menores com orçamentos mais restritos.

Vorteile

Permet une communication via divers canaux

Nachteile

La personnalisation avancée des fonctionnalités peut être limitée

Vorteile

La base de données clients sur Intercom est très bien structurée

Nachteile

Il doit y avoir quelques modifications sur la boîte de messagerie

Vorteile

C'est un logiciel facile d'utilisation qui permet d'accueillir les nouveaux utilisateurs, annoncer de nouvelles fonctionnalités ainsi que d'attirer de nouveau les clients qui s'en vont. J'aime bien son interface

Nachteile

C'est un logiciel peu coûteux et cela empêche les petites entreprises d'en bénéficier

Vorteile

J'apprécie:
- Pouvoir répondre rapidement à un utilisateur
- Pouvoir notifier un ou plusieurs membres de mon équipe
- Pouvoir garder une trace de chaque conversation

Nachteile

L'outil pourrait être plus intuitif je trouve

Vorteile

So far, the tool is useful for managing customer tickets and chats, but I feel the features for the price aren't really justified.

Nachteile

Perhaps too pricey compared to other similar tools out there that offer the same features. It can be an ice-breaker for some start-ups.

Vorteile

J'apprécie beaucoup sa facilité d'utilisation avec des fonctionnalités très intéressantes, je l'utilise pour communiquer facilement avec les clients.

Nachteile

Pas d'inconvénients à mon niveau sauf que le prix est un peu élevé, ce qui pourrait être un moyen de frustration pour certains utilisateurs.

Vorteile

Desde o momento em que começamos a utilizar o Intercom, percebi uma melhoria significativa na forma como gerenciamos as interações com os clientes. Uma das principais características que me impressionou foi o chat ao vivo. Nossa equipe agora pode responder às perguntas e preocupações dos clientes em tempo real, o que resultou em uma satisfação muito maior por parte deles.

Nachteile

Embora o Intercom ofereça uma série de recursos valiosos e tenha sido uma ferramenta essencial em minha experiência de trabalho, é importante mencionar que seu custo pode ser considerado alto para algumas empresas, principalmente aquelas em estágios iniciais ou com orçamentos mais limitados.

Vorteile

When I was on the customer support, it was perfect to speak with clients, so useful and huge to make everything they have.

Nachteile

I think the big con is the pricing, it is so expensive. on the other side it is really really good to work with.

Vorteile

Le logiciel est très facile d'utilisation. Tarif très abordable même pour une grande liste de contact

Nachteile

De mon côté, l'intégration à slack était un problème même si ça été réparé. Rien à dire d'autre.

Vorteile

Intercom allows real-time communication and multichannel messaging: email, app, social networks, in-app messages, all in one platform.

Nachteile

On basic plans, automation and segmentation capabilities are limited. It requires time and effort to learn how to use all of its features effectively.

Vorteile

This is a very easy software to deploy, it's as easy as building the messenger and copy and paste the code into Production. The interface is very easy to maneuver with building the Bots including a flow or a tile sequence, the reporting is ok.

Nachteile

The reporting could be better, it's hard to translate some of the metrics in Intercom with industry standards. (First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting gets to be too much. The push of Ai and Resolution Bot isn't great, both of them are still in their infancy and you gotta go custom if you're going to build a Bot. Integrations with other systems - forget about it

Vorteile

Un très bon produit de messagerie électronique très simple et facile à utiliser en apportant son aide aux entreprises pour générer plus de vente . Très complet en marketing et de meilleures solutions pour stimuler la croissance par le biais de chats J'adore et je le recommande

Nachteile

Très simple et facile à utiliser avec de bonnes fonctionnalités mais très coûteux pour moi . Veuillez revoir le prix

Vorteile

Intercom doesn't stop with just the basic functionality that you would expect from a customer service platform. It provides vastly more integrations like "Tours" which allows for hight acquisition rates and revenue.

Nachteile

Intercom's price is comparable to its direct competitors but can get quite expensive when add-ons are added.

Vorteile

Très sympa et facile à utiliser avec une bonne qualité d'interface. Flexible et rapide pour le Chat direct. J'adore

Nachteile

C'est un très bon produit que j'adore. Je n'ai aucun problème

Vorteile

Un top produit de messagerie et des mails de marketing très professionnel et simple à utiliser. Je le recommande

Nachteile

Je n'ai pas d'inconvénients sur Intercom

Vorteile

We use it to get users that are navigating over the webpage

Nachteile

The only con is that is very expensive, but works awesome

Vorteile

A facilidade de uso e a capacidade de interagir com os clientes em tempo real, proporcionando um excelente atendimento.

Nachteile

Às vezes, o sistema pode ser um pouco lento ao carregar grandes volumes de dados.

Vorteile

une logiciel de communication et de marketing riche en fonctionnalité innovateur et promotionnelle rendant accessible les structures commercial plus proches de leur clients

Nachteile

Intercom est un logiciel très nécessaire sans grand défaut de conception

Vorteile

El mejor descubrimiento para nuestra empresa. Lo utilizamos diariamente y tiene un sinfín de funcionalidades.

Nachteile

Si bien está bien que sea de pago, no llegamos a utilizar algunas de sus funcionalidades por el alto costo que tienen.

Vorteile

Intercom is absolutely great to use for customer support. Almost everything you would need from a CRM and customer support solution is available in Intercom.

Nachteile

Intercom is beyond expensive, if you aren't a large company and cannot get a discount it is almost impossible to pay for and use.

Vorteile

Our support team used the chat system, and Intercom made it very simple to get started. We could build up introductory or absence messages for a specific period of time in the chats, which functioned like personalised messages. Robotics is fantastic.

Nachteile

The intercom system has been excellent, with just a few occasional minor snags or delays that are understood. Apart from that, it runs without a hitch, which is a testament to the development team's careful work. Their efforts have been crucial in ensuring that the intercom system runs well.

Vorteile

Customers ping us with questions that immediately are notified on Slack. Though intercom is complex to setup, I couldn't have imagined doing without them.

Nachteile

API integration - Quite complex to setup and everytime we make changes in our product flow, intercom needs to be updated again

Vorteile

The user experience is second to none and that speaks for itself. I had fewer issues with the integration without other systems used within my team and I can say its implementation was quite smooth I must confess that the result of its value is worth every penny invested in the solution.

Nachteile

It's a simply amazing tool that makes customer management smooth and as such there's nothing too like less about the application.

Vorteile

C'est un meilleur produit de gestion des mails très simple et facile à utiliser avec des fonctionnalités tellements innovantes . J'adore

Nachteile

C'est un très bon produit et je n'ai pas d'inconvénients

Vorteile

A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact with clients right away, offering speedy help and addressing problems. Through the platform's automation technologies, targeted outreach and customised messaging are made possible. The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior. Additionally, Intercom's connectivity with CRM and other external apps boosts productivity and enables a smooth user experience for customers. Intercom enables companies to provide great customer service and establish lasting bonds.

Nachteile

The pricing structure of Intercom is one potential flaw, as it can be unaffordable for startups or small organizations with tight budgets. The price has been criticized by some customers as being too exorbitant in comparison to other options. Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals without a technological background. However, Intercom offers thorough support materials and documentation to assist customers in getting beyond these obstacles.

Vorteile

Tem uma interface muito bonita, é fácil realizar as ações de suporte com um usuário.

Nachteile

Tudo é pago, se você quiser um add-on, prepare-se, pois você paga a parte. Tudo, tudo, eu digo tudo mesmo, é pago a parte. Basicamente é o produto com o valor mais absurdo que eu já vi.

Vorteile

Very useful for SMS and email marketing, very easy to use as well.

Nachteile

None as such a very easy and easy to use.

Vorteile

This platform allowed us to automate many of our customer interactions, which helped me save time and resources, and the integration with other tools we already use was easy and seamless.

Nachteile

Although this platform offers a lot of functions and features, it can be overwhelming at first to understand and take full advantage of all of them, it would be great if they offered a little more guidance and training materials.

Vorteile

Intercom's live chat is the best in the business, nobody comes close. Intercom has an amazing agent experience and collaboration is unparalleled to the likes of Zendesk.

Nachteile

Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center. Creating a full support infrastructure is the name of the game.

Vorteile

I like how it works, but too expensive to start using it

Nachteile

I really liked it, I do not found any cons.

Vorteile

The screening of troubles. it saves a lot time.

Nachteile

A little bit expensive for a small company.

Vorteile

Chat en tiempo real dirigido a mis consumidores

Nachteile

Ninguna, todas se adaptan a mis necesidades básicas

Vorteile

Great multi-channel messaging platform with advanced segmentation. Helps to connect customers with our team immediately to resolve their concerns immediately.

Nachteile

The initial setup was a bit complicated and customization has some limitations. Has some issues when dealing with multiple products.

Vorteile

Who looking for ticket management software they can use intercom.They have features too automatic tagging,report and easy collaboration.

Nachteile

I thought getting notification can be delayed.

Vorteile

Intercom makes it simple to interact with customers; its simple and user-friendly design allows me to easily start and maintain discussions. Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on automated triggers. I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in a number of ways. The reporting capabilities of Intercom are particularly beneficial for identifying user activity and responding fast to customer needs. Overall, Intercom is a great tool for staying in touch with customers, whether through newsletters or automated support.

Nachteile

The intercom system has been commendable, with only a few minor hiccups or delays here and there which are understandable. Apart from that, it functions without a hitch, and this is a testimony to the diligent work put in by the development team. Their efforts have been invaluable in ensuring a smooth operation of the intercom system.