Intercom – Bewertungsseite 2

Vorteile

Very complete solution, probably the best in the category

Nachteile

It is quite expensive very others competitors out there

Vorteile

Easy, intuitive UX. Strong AI capabilities.

Nachteile

Analytics and reporting can be a bit tricky to navigate.

Vorteile

I love how Intercom's abilities to automate repetitive tasks like the initial message to engage prospects and ensure the lead is accurately routed to me, instead of another rep who doesn't own the territory. The ability to identify the prospect's behavior on our website is very helpful.

Nachteile

While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic.

Vorteile

INTERCOM IS EASY APP TO MAKE SURE THAT YOU STAY KEEP IN TOUCHWITH MY TEAMWORKER!

Nachteile

THERE IS NO PROBLEM WHEN I USED IT AND INTERCOM RUNS WELL

Vorteile

En utilisant Intercom, nous bénéficions d'une communication client améliorée grâce à des interactions en temps réel, des campagnes e-mail personnalisées, et une gestion centralisée des contacts. Nous pouvons suivre l'engagement des clients afin d'améliorer la réactivité du support, et de renforcer la fidélité grâce à une expérience client optimisée.

Nachteile

La dépendance à la connectivité internet.

Vorteile

It helps to provide exceptional customer support and services effortlessly.It provides quick and instant responses to customers enquiries thus keeping our customers happy always.It is simple to engage with our customers seamlessly using Intercom.

Nachteile

So far so good,as I haven't experienced any flaws with Intercom.

Vorteile

effect And process with simple And advance process

Nachteile

budget is only the high in the process but Advance process with accurate report

Vorteile

Intercom's keyboard shortcuts are one of my favourite features, and they help make it a top-tier platform for efficient communication. By letting users include gifs, emoticons, photographs, and comments on conversations about any topic, it maintains a lively conversational atmosphere. It analyzes conversations and flags them as potentially repeated soon.

Nachteile

If you have a lot of active chats, the search function may take too long to return results when you need to find something specific quickly.

Vorteile

Le logiciel Intercom facilite la communication avec les clients. Je l'utilise pour dialoguer avec les clients en temps réel par le biais d'un chat en direct, ce qui m'aide à répondre rapidement à leurs demandes et préoccupations. L'outil permet une communication personnalisée, on peut donc envoyer des messages sur mesure et ainsi optimiser la satisfaction des clients et les conversions de façon générale. Il s'agit d'un logiciel qui prend en charge de nombreux canaux de communication, surtout les e-mails, les messages in-app et l'intégration des médias sociaux. Ce point s'avère fortement avantageux, parce qu'il permet de toucher les clients là où ils se sentent le plus à l'aise.

Nachteile

Malgré ses fonctionnalités et ses avantages, Intercom peut être relativement cher pour les TPE puisque les prix sont échelonnés en fonction du nombre d'utilisateurs et des fonctionnalités requises. La plateforme se révèle aussi un peu complexe à configurer et à utiliser, ce qui nécessite bien souvent des efforts supplémentaires. Les entreprises qui ont des ressources limitées peuvent avoir du mal à utiliser cet outil, mais c'est l'une des meilleures plateformes multicanales pour gérer la communication avec les clients.

Vorteile

The biggest advantage of Intercom is its wide range of options. With Intercom, you can set up bulk messaging, respond to incoming messages, and create tooltips or product tours. It is a software that meets most of our business needs.

Nachteile

Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features. Specifically, the customer engagement options are either limited or not functioning properly. Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections. This inconsistency can be quite frustrating.

Vorteile

Very easy to integrate, and easy to use.

Nachteile

It is a very expensive tool. If you are a startup is a expense you have to think about.

Vorteile

An easy-to-use intercom system. Easy to use even for first-timers, this program has just the right amount of detail without being overwhelming. The intercom is similar to another email program that we use, and I can explain why. Its fast features and user-friendly interface, such as the helpful and funny bot, greatly enhance customer service and lead to exceptional client satisfaction.

Nachteile

I find that the intercom sometimes has trouble loading some conversations, which is a major drawback for me. As a customer service representative, you're fielding calls while waiting for the intercom inbox to load the customer's information. In addition to the holdup, additional issues have slowed down the operation of the customer support team.

Vorteile

Intercom can be your all-in-one, one-stop shop for EVERYTHING related to your communication with Customers, new and soon-to-be users, and any support regardless of how it gets to you.

Nachteile

It can be very time-consuming to include all features in your workflow and allow for it to work properly.It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into other systems.

Vorteile

I like AI based Customer Service Platform.

Nachteile

They have only few Integrations, and customer Support.

Vorteile

I like customer Support chatbot, It is very easy to share.

Nachteile

Its very Costly as compare to other platform.

Vorteile

Customer Support is very good, smooth onboarding process

Nachteile

Its Cost is too expensive, price are not match with plan

Vorteile

The ease to incorporate into the business and handle all our customer enquiries make it the best option for our business. It is easier to incorporate with other apps we use as well.

Nachteile

So far, I don't have any cons with using Intercom as it provides great experience for the users.

Vorteile

Ease of the UI - I can always quickly find what I need.

Nachteile

While the UI is easy to navigate, it does feel a bit dated.

Vorteile

> pouvoir envoyer directement à nos clients via notre site notifications, posts, chat, surveys, products tours : pour aider à la formation, partager des information, des nouveautés, demander la satisfaction ou le NPS : c'est ce pour quoi nous nous en servons au quotidien
> la FAQ, le fait de pouvoir écrire des articles pour notre centre d'aide et les ranger par collections c'est canon
> le fait d'avoir un choix d'emojis conséquent (pour nous c'est plus parlant)
> le design de l'app
> les statistiques

Nachteile

> pas mal de petites choses à savoir quand meme pour que tout soit bien paramétré au moment de faire une communication
> tous les nouveaux modules sont toujours top et on pourrait avoir besoin de touuut, hélas tout nouveau module est payant, dommage pour nous

Vorteile

Ce qui est vraiment top avec Intercom c'est vraiment le panel de feature et la personnalisation. Grâce à Intercom aujourd'hui nous pouvons proposer une super FAQ à nos clients, gérer le NPS mais aussi le chat et j'en passe. Cet outil permet de gagner unt emps fou et de gérer ses communications. Il est très facile d'utilisation.

Nachteile

Le manque de personnalisation des stats parfois !

Vorteile

Intercom is a reliable portal for customer service.

Nachteile

Intercom has nothing to be anxious about it.

Vorteile

The most i like about Intercom is its massaging features..😍

Nachteile

I dont see any reason to dislike Intercom.according to me this is the best email marketing tool.😍

Vorteile

Intercom has a wealth of features meaning its a one stop shop for businesses.

Nachteile

Unfortunately you can easily get locked in due to how many features sit under one roof. Making it easy for Intercom to up prices.There may be individual services superior to some intercom features. But none of them do an all in one package like intercom do

Vorteile

I like the email and SMS markeitng features
it comes with great live chat features.

Nachteile

Not a single dislike to mention here. It is all good.

Vorteile

Intercom provides a user-friendly onboarding solution that offers flexibility in promoting our products. It allows us to easily create and test flows, utilize segmentation, and make use of templates for targeting specific landing pages. Setting up flows is straightforward, and Intercom continually evolves to be even more helpful in delivering the right messages for creating additional flows, resulting in a positive user experience.

Nachteile

nothing really that I dislike, where Intercom offers a professional service ensuring that everything is done the correct way.

Vorteile

it's a robust chatbot to help us get new clients

Nachteile

it took quite a bit of time to setup and the maintenance took some time

Vorteile

provision of software that specializes in business messaging

Nachteile

I can't really because intercom has helped business in the area of communication

Vorteile

Live chat is great with automated messages. Easy to add onto our websites. Its fast and reliable and allows our team to provide real time support.

Nachteile

Its on the expensive side and it can be more transparent, but it does seems worth it for the price.

Vorteile

Amazing tech and very comprehensive platform.

Nachteile

Can get a bit technical with the new Ai features.

Vorteile

La posibilidad de centralizar toda la información y los equipos de ventas, customer success y marketing en un mismo sitio. Soluciones con una UX impresionante y muy fácil de utilizar.

Nachteile

Al ser un programa que centraliza toda la comunicación con clientes y prospectos terminas trabajando con todo el suite y la factura acaba subiendo mucho de precio a final de mes.

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Vorteile

ease of use. Most Healthcare staffing apps use it

Nachteile

sometimes doesn't load in app. that's all

Vorteile

Lo intuitivo que puede llegar a ser. Me gusta la forma en la que resuelve los diferentes tipos de casos.

Nachteile

El servicio de soporte, se tardan mucho en resolver bugs.

Vorteile

Easy way ro communicate with your customer with a variety of communication tools. Keep a database of all your customers and their conversation history.

Nachteile

Having used other software in the same category, I find it a little more difficult to communicate with multiple customers simultaneously by switching from one conveersation to another, but this in no way detracts from the quality of the platform.

Vorteile

Some of the day to day people are good and committed to helping customers but the overall company attitude isn't so.

Nachteile

The [sensitive content hidden] and executive leadership are creating a hostile culture with their support of trump

Vorteile

- Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our clients need- Integrations - It has a lot of them, and the most critical one is with Hubspot!

Nachteile

It can become a little pricy as you scale and I can see this being a bottleneck for new companies

Vorteile

Intercom est un logiciel très facile d'utilisation . Il me permet une segmentation très puissante des contacts, c'est un outil qui me permet aussi de communiquer avec tous mes clients. Simple et fiable globalement.

Nachteile

A défaut d'un coût élevé par module et par nombre de contacts, Intercom est tout simplement un logiciel très rentable.

Vorteile

Le fait que Intercom nous permette de gérer notre centre d'aide avec les différents articles.

Nachteile

Aucun inconvénient ne me vient en tête.

Vorteile

The ease of use and the option to use as a support chat tool and also as support article feature.

Nachteile

The email option isn’t easy to segment with our customer base

Vorteile

The platform is dependable and fast to use.

Nachteile

Features are gated in a way that means you can't make a gradual increase as your customer base grows. Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at over half the cost.

In Betracht gezogene Alternativen

Vorteile

Simple d'utilisation, Intercom est simplement la référence.L'intégration avec Segment est seamless, et très facile à mettre en place

Nachteile

Utiliser les différents modules ensemble présente de nombreux avantages pour consolider les données clients, mais peut revenir très cher

In Betracht gezogene Alternativen

Zuvor genutzte Software

Gründe für den Wechsel zu Intercom

Vorteile

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

Nachteile

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.

Vorteile

Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management. This negates the need for having multiple different applications and integration overhead.

Nachteile

No complaints about the product whatsoever. The product is actively evolving and keeps up with the current technologies.

Vorteile

El chat en tiempo real dirigido a consumidores permite una comunicación instantánea y personalizada, lo que brinda una experiencia de atención al cliente ágil y efectiva.

Nachteile

La implementación de un chatbot puede tener limitaciones en la comprensión y respuesta a consultas complejas, lo que podría generar frustración en los clientes que buscan una interacción más humana y detallada.

Vorteile

The most I like about Intercom is the varied options of features it offers. Not only do they allow manual chats, they also introduced Fin, their AI bot and have other options for email marketing, product tours and others.

Nachteile

Because there are so many features, it seems difficult to learn about each of them. I am unsure where to look for the instructions and prefer videos over articles that Intercom seems to have.

In Betracht gezogene Alternativen

Warum Intercom gewählt wurde

Vorteile

C'est un logiciel qui présente des fonctions gratuitement dans le monde entier qui me permet à utiliser facilement.

Nachteile

Je t'aime beaucoup cette logiciel parceque ça fonctionne en direct dans mode entier qui me permet à utiliser facilement.

Vorteile

J'aime sa facilité d'utilisation. C'est un Super logiciel de communication qui me permet de communiquer avec mes clients facilement, sécurise les communications et permet une publication par mail avec une interface intuitive ainsi que des fonctionnalités assez robustes.

Nachteile

Trop de bugs dans l'envoie de messagerie, trop cher pour certains utilisateurs

Vorteile

TOUT :) Ce logiciel est juste génial : chat, help center, messages in-app... Tout est parfait !

Nachteile

Les features que l'on n'a pas dans son plan et qui sont visibles ;)

Vorteile

Simple, rapide et intuitif. Intercom est un logiciel top qui permet de gérer facilement plusieurs conversations.

On peut également y publier des collections d'articles qui constituent un centre d'aide pour les clients.

Nachteile

Les tags ne sont pas assez visibles dans les conversations, cela mériterait des couleurs.

Vorteile

UI/UX of Intercom is greatly down and can be seen as an inspiration to a lot of its competitors. Once the settings is up, Intercom generally handles all of the chats and leads seamlessly

Nachteile

If you are a small customer, customer support is not really there for you. Fixes and patches takes some time. Plus it's fairly expensive.

Vorteile

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

Nachteile

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

In Betracht gezogene Alternativen

Warum Intercom gewählt wurde

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Gründe für den Wechsel zu Intercom