Zoho Social
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- Branche: Öffentlichkeitsarbeit und Kommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Customer support SUCKS
Disappointing. No — infuriating.
Vorteile
Pretty easy to use UI. Monitoring dashboard. Nice looking reports.
Nachteile
1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics.
2. Cannot tag other pages/users in Facebook posts
3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead, images are just thumbnailed in a row)
4. Second reason was scheduled posts sometimes Did Not Publish (!!!). Especially multi-image posts.
5. ABSOLUTELY TOP PEEVE: Trying to get customer support is like playing cat and mouse with Zoho. Open a ticket. Wait. Email again. Wait. Email again. Maybe within 48-36 hours, get a reply like "we can't replicate the problem on our end". Gee thanks.
I really expect more as a paying subscriber. I'm not a trial user or a noob to social media tools, so I do know what's available and how other companies provide 500% more support within 12 hours, if not live chat.
In Betracht gezogene Alternativen
AgorapulseWarum Zoho Social gewählt wurde
Zoho Social seemed sleek and functionality sounded promising. Also the pricing is more reasonable that Hootsuite and AgorapulseGründe für den Wechsel zu Zoho Social
Better pricing. And Contentcal had extremely limited reports, which is problematic for agencies.
- Branche: Bildende Kunst
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Very Dissapointed
Seriously guys, what the hell/.! Pardon my language but, when I first installed it it worked great. All my 3 social media accounts were in perfect alignment, but this fun experience did not last. Less than 24 hours later it crashed. I kept uninstalling and installing it but with no improvement. Two weeks later I gave up and completely removed it. I am very disappointed.
Vorteile
It has great aesthetic appeal. That's the main reason I downloaded it.
Nachteile
Oh I hate so many things about this app. But the frequency at which it crashes is very alarming.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
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Excellent value for those money
Vorteile
Their SmartQ feature seems to really be working. I've definitely seen higher engagement rates in their recommended posting window. Their reporting is also very helpful.
Nachteile
An overall reporting per all platforms would be good.
Also, the Instagram posting process is a bit complicated, but I am aware this is something that has to do with the Instagram API.
Keep up the good work, Zoho Social!
