Dameware

Vorteile

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware. With other software, the end user has to read a code or perform some actions to get you connected. Not with Dameware. Also, the information you can get about the pc from the remote connection without actually having to connect and view the information in Windows is great.

Nachteile

We still haven't figured out how to set up the Internet Proxy part so we can help users outside of our internal network. The configuration of that part of the software is very confusing, and I haven't been able to find a good tutorial on how to do that.

Vorteile

I like the fact that it will display multiple screens correctly and the mouse registration is not off on multiple monitors with different resolutions. i like being able to push the client out to machines that do not currently have the client installed. Once it is configured correctly with Active Directory it is pretty straightforward and easy to use. Usually if an RDP session is locked up I can get in with DameWare to free the session up.

Vorteile

We love the interface, the ease of use, and the support. I can't say enough good things about the support. Just closed a case and worked through everything step by step to a resolution. Excellent customer service.

Nachteile

Difficult to navigate the options (because there are so many), at least at first. Training others to switch was a little difficult but the product is very stable and worth the effort.

Only other complaint is the search missing from AD. Not sure how hard that is to integrate but that would be extremely useful.

Vorteile

Remote support feature was a big plus. Able to remote into a system and presence not aware. Ability to see background information regarding the system when doing support. A lot of newer features.

Nachteile

Not much of a change. Had version 6.8 and now version 12. No visible change for remote and still acts a bit buggy.

Vorteile

It seems there are 98% of the features I could wish for in a support tool. No complaints on functionality here. Worth the investment for LAN based support needs.

Nachteile

Has a little bit of an older style interface. It could be more finger friendly for tablets. More powershell features could be useful.

Vorteile

This helps out help desk by giving them access to all user machines and the tools needed to do there job efficiently.

Nachteile

the setup was not the best and complex and understand how to use the software was ok. We had to spend what i thought was more time then necessary to get everything up and running.

Vorteile

The ability to screen-share is obviously what I use it for. There seems to be a lot of different features that I do not know about that I would like to learn eventually.

Nachteile

I do not like all the calls and emails I get from downloading this. It is slightly annoying, but I don't mind it that much.

Vorteile

Security features which allow you setup up with a proxy. A lot of great features to come with, plus unlimited license of agent to install.

Nachteile

Could be confuse to setup, modify settings / configurations for beginning users, but once you use it for a few times, you will fall in love with all the features.