Viewpoint Vista – Bewertungsseite 2

Vorteile

It is integrated and allows us to share information more easily across the entire team. We can attach documents to transactions allowing us to have info at out fingertips allowing us to answer questions from clients without having to go and pull paper files to research the answer. It is very versatile, allowing us to create custom fields that are not over written when updates come out. this allows us to customize the software to allow us to do business "our" way.

Nachteile

The Versatility that makes this product so good is also a con in that it makes it more difficult to setup. If you come from a simple solution to Viewpoint, you don't know what you don't know and you may make some short sighted decisions on how to setup or implement the product. Our implementation team from Viewpoint did a great job of trying to point out some of those potential pitfalls.

Vorteile

Vista is a very robust system and if you are an organization that wants to have one effective place to track all of your information, this is it. After doing 5 months of research and reviews over other products like Sage, COINS, and others, I am convinced this is the top shelf. There are incredible help resources, the implementation team was phenomenal, and they have been consistently updating the software and making it better on a consistent basis. I could go on about other things that I like about it, but the high-level Pro that I have is that it is a product that is well thought out and is mostly mature (see cons) across the board.

Nachteile

The service module is the only thing that is not up to snuff with the rest of the product. It still lacks the maturity that the rest of the product has. It is 100% usable and it is effective, but it does not attain the same level of greatness that the rest of the product has. That being said, the last 4 major updates have all included Service Module enhancements, so it is obviously getting taken care of.

Vorteile

This software is pretty user friendly and it is pretty efficient for the line of work we do. We are a manufacture of Concrete products and its hard to find a software that can handle our line of work like that.

Nachteile

The implementation was absolutly one of the worst experiances ever. It took us over a year and a half just to get started with the system. We went through project mangers after project managers because the company was restructuring. Which was hard on use because we pay a lot of money for them to come out and try to help us implement this. We would have explain everything over and over when someone would be replaced. It got really old. Not to mention you have to watch when you get customized things done. They do not do these in house and they are never on a deadline for you. We constantly work around their schedules and not ours. I personally would have looked harder into something else before going this route. It just seems as though this company because they are owned by investors is having too many trickle down effects ultimately on the customers. Not good business.

Vorteile

The integration across accounts, companies, departments, etc. We've only scratched the surface and been incredibly impressed.

Really, I cant say enough good about this product. We love using the cloud environment as well - access Vista from anywhere via browser, if necessary. Makes it easy to work from home on a snowy day!

Nachteile

Nothing in particular about the product, but we've had responsiveness issues with the billing department - some people are great others, not so much. The tech support department could be more knowledgeable about technology, and IT management in general. Fortunately, we don't need them very often.

The cloud environment is clunky with printing in different browsers - always a mixed bag. Checks don't always line up right but using the actual cloud app, no problems what so ever.

Vorteile

Vista is a very powerful program! Is very customizable.

Nachteile

Viewpoint's Customer Service! We hear from our clients all the time that the Viewpoint customer service is horrid.

Vorteile

There are a ton of options for customization and it's super easy to use once you know how each form works. The grids are amazing and the reporting options are great for customization. The learning base can be a bit confusing when it comes to finding information, but when it comes to actually learning a new feature you can usually figure everything out without needing to place a call to Vista. Also, the knowledge base articles are good when they are sent from support. The main pro of Vista is the possibility. There are a ton of other products with other vendors and within Viewpoint and the options are great.

Nachteile

With the customization comes a lot of room for errors. Also the release notes for next versions don't feel complete and when you get an issue half the time they tell you it was fixed in the next upgrade and their recommendation is to update as a fix. Also the customer service has come a long way but it still needs work. In the opening speech they mentioned the response times and the resolution times and I don't think I have ever had someone call me back in less than 3 days for my initial contact. Also there are multiple cases created for the same issue anytime it is transferred to a new department. So I have a case that has been open since May 2016, but I'm on my 4th case number so whenever someone gets the new case it looks like its only been open since September.

Vorteile

Great functionality and end user experience .

Nachteile

It can take a little bit to get the hang of, but once you do its awesome!

Vorteile

We have been using Viewpoint since 2010 the software is straight forward and way ahead of our previous software COINS. Viewpoint keeps their software updated and with recent purchase of the company by Trimble they are really putting an effort into making it better.

Nachteile

Sometimes updates come out and their are bugs and so another update is put out to correct the issues.
A good strategy is to wait a few weeks after an update comes out so it's fully vetted.

Vorteile

Viewpoint Vista has a plethora of programs that allow you to better facilitate jobs and accounting. It has a lot of very customizable features that enable you to create specific reports or transactions that you need for jobs.

Nachteile

Viewpoint has a very steep learning curve. It is not an easy software to understand and can be very confusing and time consuming to use. Many of the programs take quite some time to load and it can be frustrating trying to change information or export information.

Vorteile

The customizability of Vista is by far my favorite. We have created a variety of custom reports to help increase efficiencies and present information according to a user's desire.

Nachteile

Vista sometimes pushes out updates that don't seem to be completely vetted. Updates will sometimes create more problems than they fix and users have to wait until Viewpoint fixes the additional issues.

Vorteile

Having everything you need to do your job all in one place.

Nachteile

It did get slower when we moved to cloud.

Vorteile

Field can easily do what they need to do and also manage their jobs from anywhere
Fully integrated with accounting functions - PR, AP, AR, GL
Easy customization
Viewpoint listens to us - their customers
Aggressively pursues solutions to keep us competitive
On the leading edge of technology

Nachteile

Customer service can be slow sometimes, but have come up with alternative self-serve solutions through "Clearview" - I love the "Knowledge Base" solution

Vorteile

Like the flexibility of the product (ability to customize reports / UD fields / tables) and the fact that Viewpoint is continuously looking to improve it's product. Viewpoint also has a great end user base where we can learn and share ideas together.

Nachteile

Support has become an issue in recent years. Viewpoint has grown quickly with new additions (which is a double edge sword), but it's getting more difficult to find long time Viewpoint team members who understand the product and how it works. Many times, it feels as if the team member trying to help is reading thru the documentation and doesn't really know how it works. We were implemented with Viewpoint earlier than other companies coming on in more recent years. We have seen that the implementation process has had more struggles and challenges with Viewpoint team members being changed out or not as knowledgeable during the process. Again, Viewpoint has grown in its product line, hopefully they will be able to expand their team member support base with more knowledgeable and long time team members.

Vorteile

Heavily integrated and breaks down facets of construction industry well using the modules that feed information to each other. I work with the AP module and it is easy to use and understand. The reports offered and useful and easy to manipulate. The equipment module is fabulous as well though we don't use it to its full potential just yet.

Nachteile

It is difficult to make a change to something posted in a closed month. I was able to find a way to remedy this online and fixed it immediately. Sometimes it does take customer service a while to call you back on a service ticket, however, most answers can be answered by doing research individually in clear view.

Vorteile

The ability to track multiple things and the crystal reports that can be created.

Nachteile

The time that it takes to learn how to use the actual software.

Vorteile

We had spent a decade with a custom built application. The Vista (Viewpoint) system was able to provide all the function we had and needed as well as giving so much more in features. The system is very flexible and can a few setting adjustments can be tailored to fit our needs. The information provided ranges from very detailed to summarized as needed. A powerful system.

Nachteile

The only cons I can think of revolve around the ability to customize the system. If you are moving to Vista from another app, take the time needed to work with your Viewpoint rep before and during the conversion. We had a few changes to make afterward that would have not been needed had we talked them over with our conversion rep. It will be time well spent.

Vorteile

The best part is the amount of customization that can be done. You are not limited to the fields "out of the box". It was the only software that we tested that allowed us to do that.

Also, in accounting I like that you can bring a transaction back into a batch to be able to "fix" it if necessary.

The amount of information at your fingertips is also great.

What we needed was something that brought Accounting and Project Management together - and Viewpoint does an excellent job of that for us.

Also, we have always had excellent support when needed.

Now that we have worked with Viewpoint for almost 3 years - I can't imagine what I would do without it.

Nachteile

The initial set-up was time-consuming and somewhat daunting, but that would probably true whenever changing software from 1 vendor to another.

I honestly can't think of anything I like least. The amount of customization available means that I can change things if necessary to suit how I would like to use the product.

Vorteile

It is an all in one product. We can do everything from our project budgets and cost tracking to HR items, all accounting functions, the list goes on and on. Prior to this software we were using many different and basic programs to run our company but now we are all one the same system. This has created synergies and made us more efficient.

Nachteile

Since there are so many programs and reports available, sometimes it can be hard to find what you are looking for. And at times you can get many errors if you missed a step or entered something incorrectly but this is a minor annoyance.

Vorteile

I like the fact that with the exception of our bidding software and blacktop plant tickets software, everything is integrated so information entered hits every required module without duplicate entry. The information from our blacktop plant and bidding software can easily be imported into Vista.

Nachteile

Viewpoint is sometimes, in my opinion, slow to add processes being used by many of our customers and vendors. For instance, we cannot bill our vendors electronically or add attachments to employee payroll checks sent by email. They sometimes have steps that seem to be unnecessary. For example, when entering cash receipts, if you wish to record a discount taken you must go to a second screen (Payment detail) to enter the discount. You must then check a box that says "remove input restriction". It should not be necessary to go into another screen to make changes and you should not then have to do an additional step of checking a box to record discount.

Vorteile

Very robust software that can do just about anything from finances (contracts, purchasing, forecasting, billings, etc), project management (RFIs, submittals, drawing tracker, etc.) to HR (timecards, training, etc.)

Nachteile

VERY difficult to learn and get used to the dynamics. It takes a lot of stick time to understand how things work and the best way of doing them.

Vorteile

They have modules for most aspects of any construction business. There are tools to allow adding custom fields, validations, lookups, and even complete custom tables for those who want to go beyond the canned software. We built an extensive safety program on their custom tables. Being a standard SQL database has allowed us to integrate with other software as well.

Nachteile

They are playing catch-up on the mobile side. They've got several components they are working to get integrated into the back end that should provide the needed mobile access.

Vorteile

Possibilities to work with Microsoft platform. SQL based and therefore we have the ability to get to the information we really need (all-be-it backdoor).

Nachteile

Poor execution and support. No system based financials. Poorly structured work flow. Weak asset management. Weak scheduling. Three years later still not working as well as Computer Ease. Just paid to go back top Computer Ease (although it has its own issues).

Vorteile

Several modules for different uses with different departments.
Customization to fit our needs.
Easy to find third-party applications like job and time sheet applications that stream in directly to Vista.

Nachteile

A bit pricey, but in the long term it pays off.
A bit of a learning curve for users, so this would definitely be considered a long term investment for your company.

Vorteile

The ease of use and user friendly nature of the app itself.

Nachteile

Sometimes it can feel like some key features are missing

Vorteile

This program features some of the strongest features on the accounting side of things. Once you become acquainted, custom forms are the best feature.

Nachteile

Document Management is Lacking completely.

Vorteile

Great functionality for project management with estimating and accounting
integrates between modules and companies extremely well

Nachteile

Payroll setup needs better documentation/training from Viewpoint. setup can be cumbersome.
Project Manager is great for simple jobs but when there a lot of change orders it can be fickle.

Support is terrible it takes days for them to get back to you. They get it working yes but always a huge inconvenience if you are a manager with lots of duties

Vorteile

Viewpoint is very user friendly and easy to use. It allows you to integrate the accounting functions without having to use a different software. It is a great fit for the construction industry.

Nachteile

I did not like the Financial Management system. But viewpoint listened and they are coming out with a new financial software.

Vorteile

Billing Module gives us the ability to handle many of the unique challenges of our cost + with Guaranteed Maximum projects. Unapproved AP process works very well (would be nice to get a process refresh to streamline process for non accountant approvers) / Just in early stages of converting to Equipment module (from Toolwatch) but inially appears that it will serve most of our needs / Core modules all are very solid (PR, JC, HR, etc)

Nachteile

Struggle with doing projected costs based upon billing rates to be able to show owners current project cost to them (our total billings) in a cost+ GMP world. Forced to go offline with too many excel/manual processes.

Financial Manager needs to be overhauled to produce modern financial reports not something proceed in the 90's.
Dashboard process seems neat but unusable until above is setup.

Vorteile

User defined fields, tables and queries.

Nachteile

Limits with a lot of the new features, like forms.

Vorteile

The programs have been designed for construction business operations and making accounting faster and accurate without a lot of input.

Nachteile

I guess this would fall under pros- but updates- just like your personal computer- the software comes with updates that must be loaded- they are needed- just another function.

Vorteile

This program was easy to learn and flows seamlessly once it's set up. I have been able to cut my process time by a third since switching to this software. When I have questions I can usually find the answer to a problem in the Viewpoint Knowledge Base under the Help menu.

Nachteile

Some updates change different modules so occasionally I'll have to adjust to a new way of entering information or retrieving information.

Vorteile

Vista software is user-friendly and easy to use efficiently.
This software is a powerful tool which helps in the business to make the smart decision and easily can customizable and can create also a different module.
The vista has great security for the customer and I like their security.

Nachteile

Nothing in this software that I should compliments on them because all the functionality of the vista can work properly.

Vorteile

Easy to use and follow. You can customize your windows how ever you like. Reports are also easy to follow

Nachteile

Depending on number of licenses that are purchase sometimes is an issue to sign in. Also when everyone is using Viewpoint it takes longer for batches to post.

Vorteile

Extensive Import Module - Saves tons of data entry time
Allow tons of 3rd party vendors to create great supplemental products
Great customization so it can be set up to what is important to your company

Nachteile

I wish every form had a grid tab view available
In Material Sales, I wish you could enter multiple products on 1 ticket

Vorteile

From a small construction company getting by with Excel spreadsheets for everything we did to a fully functioning, paperless enterprise. Viewpoint has brought our company into the future,

Nachteile

There are almost too many options with the program. Go into the reports menu and it's like going down a rabbit hole.

Vorteile

We really love the reports you are able to pull in this software. The functions are pretty easy to figure out and understand. The Clearview resource that comes with Viewpoint is an amazing source of information regarding functionality and capabilities.

Nachteile

There is no option to file payroll and other taxes through Viewpoint like there is with some other software. Some functions require an import from spreadsheets which seems to lend itself to extra errors.

Nachteile

This software is a joke. It is so extremely limited in what it can do. In the case that you can actually get someone on the phone from Vista to discuss your concerns or suggestions, you will always find yourself hearing the words "this is a known issue", resulting in a "case closed" mentality.

I'm convinced there are less than 3 people on their entire support/customer service team. We routinely won't hear back for 3+ weeks on urgent issues, even if we call to "escalate" our case and despite paying per month for support.

I wouldn't wish this software on my worst enemy. Don't buy their lies about the exciting features and flashy demos: the software does not do what they claim it can do.

Vorteile

I like the adaptability of this software. The reports are configurable easily an it is very flexible. The software has many items that are making our team very informed and knowledgeable on the cost status on each of our projects.

Nachteile

Still learning ALL that it can do and provide. The training processes that VIEWPOINT provides helps to overcome the initial issue of understanding the new programs.

Vorteile

I really do like working in Vista. There may be some tasks that take a bit longer than in our previous operating system but then Vista makes up for in in other areas by far.
The online help (Chat) is a great help and the Knowledge Base is a wonderful resource.

Nachteile

I think it takes too long for support to get back to us. By the time they do, I generally can't remember the details about the ticket I put in and sometimes I can't even remember the issue. I have to go out to Clearview, log in and look at my ticket.

Vorteile

Vista has a lot of features that could benefit a company and be able to streamline information. There reporting options are endless IF you have the IT department to develop them.

Nachteile

The customer service is less than average. They continue developing new modules but do not put much time, if any into the existing modules that need work.

Vorteile

Quick sort and navigation through the information. Good function for maintaining equipment, managing parts, and tracking maintenance history. Great integration with Excel through MS Query.

Nachteile

Not good for planning and scheduling equipment maintenance tasks. The function is there, but it is not integrated with the equipment management module.

Vorteile

All aspects of Business functions from AP to Project Management are within one system and integrated together. Very powerful system.

Nachteile

Cumbersome to set up and expensive when having to use the product team to assist in the setup. Knowledge base doesn't have enough Canadian content when looking for specifics.

Vorteile

I like the software, Just we need to get our group back to square one without loosing the data.

Nachteile

Because we customized it, there is no reliability on the reporting we currently have. Things are done manually outside the system.

Vorteile

Product is very flexible and it's easy to customize and extend the functionality. Those change fit seamlessly with the base product.

Nachteile

Database is not normalized in many areas.

JC contract values do not interact with GL periods and lock downs - the job contract value should be treated just like the cost for reporting purposes, contract value changes can be back dated.

FR is a weak offering and nearly an embarrassment. Call me and I'll discuss it with you or refer to my idea space post on this subject.

The concept of a local client is an outdated software delivery method. Deliver an equivalent web based application set and don't charge existing customers for it.

Vorteile

Ease of use and integration between modules and with other applications. We use several other products that we import from and export to.

Nachteile

Lack of strong financial statement writer. Currently using FRx . . . we know that we need to move, but haven't found anything that is as flexible.

Vorteile

Vista allows for customization of forms that provide the drilled down information we are looking for. Allows for excellent tracking of construction costs against the budget. And Vista integrates with Viewpoint One to provide a comprehensive construction software

Nachteile

The user interface can be a little complicated at first. There are a lot of options when it comes to what information you are looking for which can make it difficult to find the right form.

Vorteile

The depth and ability to "customize" without writing code

Nachteile

The knowledge base and the easily accessible training is a joke! If you are not a seasoned job cost accounting system analyst, figure out how to use the system optimally is unlikely. The phone support is ok, but in about 1/2 the cases, I know more than the person I am talking to. The software needs a much stronger technical support structure to use it properly.

The product lacks modern tools, such as Key Conversions/Data Conversions, such as the ability to merge jobs, or change coding. Other cost products I've used have this and it is a life saver (Deltek Vision). It also lacks a modern look and feel.

Vorteile

The support staff is great, and because the package is industry-specific they also have some degree of knowledge about the industry, which is really helpful.

Nachteile

1) The integration was very poorly done, and we are still experiencing problems related to poor set-up over a year later even though we paid thousands and thousands of dollars for Viewpoint specialists. 2) The inflexibility in reporting has significantly hindered our ability to drive and analyze our business. Vendor-provided customizing is laughably expensive and slow, and outsourced report writing is expensive and has a long turn-around. While Viewpoint has many native reports, it makes no allowance for simple report creation or customizing, even the simplest thing like using a native report but wanting to sort or filter on a different field.

Vorteile

Support staff genuinely seem to care and want to help.
Cloud environment.
Spreadsheet import functions.

Nachteile

Lack of multi-currency.
Lack of flexibility in application of federal and provincial tax rules/rates and their application to material and hauling sales.
Exporting and working with Crystal reports; many canned job cost reports include tax in revenue
Material Sales Intercompany invoices do not post tax amounts in the purchasing company if there is no material - ie Hauling only
Extra billing for project managers over and above quoted module costs.
Form and Report security set-ups.

Logins to other sites when logging support calls.

Vorteile

Product is user friendly and depending on your business, most standard functions and reports will be sufficient. Little need for tailoring the software,