SAP Customer Experience – Bewertungsseite 5

Vorteile

The functionality available to manage customer order is brilliant

Nachteile

It takes time to get hold in the working environment

Vorteile

The power and flexibility of the tool. It has the ability to work for a number of purposes.

Nachteile

Nothing, it was great for our company to use. A lot of times tools of this magnitude are very rigid, but SAP CRM has a ton of flexibility.

Vorteile

I like how it is very easy to use to assign items and search for items using the serial number.

Nachteile

I don't like how it takes a while to process.

Vorteile

It is generally user friendly and there is a lot of support offered.

Nachteile

Sometimes errors are a little vague and we are unable to determine the root cause. We do, however, get prompt support when submitting OSS notes.

Vorteile

I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Nachteile

I cant say that there is anything negative about this product. I only wish that my position had not changed to where I am not able to utilize its services anymore.

Vorteile

Integrates well with other SAP products.

Nachteile

Requires training before as it's not easy to use

Vorteile

this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Nachteile

it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

Vorteile

I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Nachteile

SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

Vorteile

Great for CRM strategies, integrates to other SAP systems easily.

Nachteile

Non-SAP systems are not that easy to configure.

Vorteile

User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Nachteile

Expensive, large corporation required and training is very intense. Larger than most systems and challenges

Vorteile

Once program is understood, it is incredibly efficient. Search history is a huge plus for me. I think the software was put together well

Nachteile

Complicated program with a lot of menus and different sections. Can take a long time to learn your way around the program

Vorteile

It's interaction center helps customer care executives effectively manage and record customer interactions at different touch points and also enable them to quickly fetch the right information customer is looking for. It also has an inbuilt analytics platform that generates valuable insights about the customers that helps in cross selling and up selling

The customer service is one of the best I have seen in the industry. Also, I like it's ability to be customized as per the needs of a particular organization

Nachteile

The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'.

Vorteile

Totally recommended product for your business, regardless type of industry or sector. It will help you to integrate customer relationship management.

Nachteile

Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data.

Vorteile

The best feature of this product is the One order framework. We don't have to remember many transaction. It's one transaction to view all orders.

The product is user friendly.

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects and easy to use.

Personalized view for each role

Nachteile

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects but not all objects

Maintenance cost is very high

Vorteile

This is a product easy to use in the labor of the institution

Nachteile

The interface is a few difficulty but no longer

Vorteile

Cloud functionality, automatisation, big scale implementation of your leads and the progress they make with possible order flowing out of them. These people know what any company needs and have the tech support to back you up.

Nachteile

The size and abilities can be a bit daunting especially when you're not familiar with the SAP environment.

Nachteile

Not intuitive
Constant reload for every page

Vorteile

1. Exceptional customer service
2. It has a deep functionalities for Sales, Marketing and Service cloud and can be integrated to any level with any system or SAP module.
3. They help us in data migration from internal system to SAP CRM module

Nachteile

Not very user friendly.
Training Business Users is an issue as the product is a bit complex to use.

User interface of the SAP CRM module is not at it best. Needs Improvement.
Training and maintenance cost can really be an headache as it really costly due to coding

Vorteile

Allows companies to reach out to their customers and nurture a long-standing relationship with them

Nachteile

There are no more huge costs associated with purchasing the software.

Vorteile

I can see my team performance overall and it allows me to make necessary tweaks to improve performance.

Nachteile

Doesn't work on chrome very well.

Vorteile

Offer industry-specific capabilities, available globally both on-premises and in the cloud, perform seamlessly within SAP ecosystem

Nachteile

Provide less customer support and problem resolution assistance, the user interface is not intuitive, may not be lucrative for SMB customers

Vorteile

Survey emails are easy for people to complete and has a simple interface. Syncs with Salesforce so that we can use our full list. A lot of options in setting up the email types.

Nachteile

Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce. Some knowledge of basic HTML/CSS is necessary.

Vorteile

Good to control a company in different areas.

Nachteile

This CRM is hard to learn how to use at first.

Vorteile

SAP CRM is one of the best in the market, I used for a long time. And the support is great

Nachteile

I ended up switching to other software for the high monthly cost

Vorteile

SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System

Nachteile

as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost

Vorteile

SAP is the market leader of CRM tools and this is no different. Great features and such ease to use. Great customer support as excepted from such a big company.

Nachteile

Its paid. It is difficult for a small company or a startup to begin using it from starting. Free version or trial version with longer duration must be made available.

Vorteile

- Efficient software
- Nice user interface
- good interaction with customer

Nachteile

nothing like that..

Vorteile

Lot of great features that make it easy to organize and keep track of all your leads and users. Totally recommend.

Nachteile

One of the hardest CRM products I've ever had to onboard team members onto, but once you get used to the dashboard it's very efficient to use

Vorteile

Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this

Nachteile

Customer support is through e - mail and not by phone, which makes the proces a bit slower than it could be

Vorteile

syncing with Salesforce, and the potential to see data by person and organization. It's going to help our business and sales opportunities to identify our quality products.

Nachteile

Don't know enough to say yet because we are in the testing phase. Since we don't have a technical person that knows all the details to setting it up it delayed our testing window. So it does take more knowledge on the front end to set things up to even know if this is the best tool for us. So you have to really be ready to get started once you begin your free demo time.

Vorteile

Great features, capability to do a lot of different functionalities, integration with Salesforce is a plus

Nachteile

Custom designs require knowledge of HTML and basic coding, not drag and drop capability and may be difficult for first time users

Vorteile

SAP Hybris has a complete set of features that can be customized for user’s need. You can use any front-end tool to design the web site.

Nachteile

It is expensive for small business owners. Due to lack of documentation a developer find it very hard to learn this tool on his/her own.