Alle Bewertungen zu SAP Customer Experience Filter anwenden
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Alle Bewertungen zu SAP Customer Experience Filter anwenden
- Branche: Medizinische Geräte
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Service SAP
Vorteile
There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.
Nachteile
Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
A well designed tool with great acceptance because of its simplicity combined with value.
We are going to implement it. The greatest benefit will be the very good flow of Information in combination with S4.
Vorteile
This product creats value in helping the field staff to be able to view all important data in clear presentation a very compact.
But best thing is maybe the really nice Evaluation of data. The product is very well integrated in the SAP world. We saw the flow of Information coming from S4, SAP CRM and then to be analysed in SAP Analytics.
Nachteile
As often, it is not to easy to have the Software customized in the favored way. It may be the best to work with SAP directly therefore. The comparatively high costs for customization are also well known.
- Branche: Pharmazeutika
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP Review
Vorteile
The CMMS application is good for parts tracking and that is about all
Nachteile
The process of completing a work order is very cumbersome and time consuming. After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.
- Branche: Maschinerie
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A great system with huge functionality
Vorteile
Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs
Nachteile
The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.
- Branche: Pharmazeutika
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Allows access to information in real time along the sales pipeline, and act faster
Understand and dazzle your customers in all channels, with SAP software for customer relationship management (CRM). This implementation option with extensive functionalities and security, supports all your sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it.
Vorteile
This implementation option with extensive functionalities and security, supports all sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it. Because it puts customers at the center of your business. The on-premise software provides employees with strategic information for their clients and fluid CRM processes so that they can provide coherent and personalized customer experiences at all points of contact.
Nachteile
Like all software, you must have specific operating systems to perform the installation. This could increase acquisition costs.
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
the application helped me with the database of my clients and have a better organization and...
It gives us greater security because it does not allow documents to be erased and that kind of traps that are done in large companies can not be made to obtain greater profits.
Vorteile
Automate the creation of personalized marketing offers and actions based on the purchase history and interaction trajectory.
Full visibility of the status of client accounts in order to make the best decisions
Nachteile
The cost of implementation, in some cases is very high.
If you do not get a company that trains you it is very expensive to train in SAP with their academies because they cost a lot for a normal income person.
- Branche: Marketing & Werbung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hybris update 2018
Overall it was easy to learn how to use and we love it.
Vorteile
In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient.
Nachteile
The synchronization function has not worked worked the best since the update.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
SAP CRM Review
- It is very easy to use. Not much complicated once you got training how to use. You will get good grip soon.
Vorteile
- You can achieve a lot with this program. You can go through purchase order, sales history, inventory, Old bills and what not in one place from anywhere in the world.
- The support team is always there to help whenever you stuck or lost.
- It is constantly growing and changing since years, it is very strong, big, trust able System. which you can customize too.
- This ERP it full of features and comes with a lot of tutorials. It is great for a large organisation.
Nachteile
- It is complex to install. It takes around 10 12 hours and lots of IT experience.
- Sometimes reports took more than usual time to load. You will have to go through a very long procedure to find out where and what went wrong.
- You need to have proper training to understand the impact of every aspect to avoid mistakes in the future.
- Branche: Bankwesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best CRM tool with vast features
Vorteile
In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.
Nachteile
SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very reliable e-commerce platform
I've been a QA for several hybris implementations, the best of it is that everything can be tracked and all info is easy to find and configure on backoffice.
Vorteile
The new backoffice interface is way more user friendly that the previous HMC console
Nachteile
Standalone cockpits are still very slow and not very intuitive
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
With this CRM, it is managed in a better way
Improve the speed of transactions when you are serving the clients.
Vorteile
I started using SAP CRM when I was working in a telephone company and in a short time it was possible to reduce the time in which the procedures are done, beause they are in real time and this is something that when you are attending a client you will not have the convenienve of taking more than necessary, with hte SAP CRM I could place orders, contracts and more with a single platform,
Nachteile
Despite being a fairly complete system it is difficult to learn how to use it and it takes a lot of time to manage it as it should be.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Used for customer service records
Vorteile
When it works, SAP CRM is a good system of maintain customer service data and customer call logs and interactions.
Nachteile
SAP is an extremely outdated system that requires a lot of manual input and maintenance. The output screens look like they are from the 1980s.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Labor intensive data entry system, but gets the job done.
Vorteile
Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.
Nachteile
It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.
- Branche: Computer-Software
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Quelle der Bewertung
360 degree of customer with full SAP CRM cycle
Vorteile
It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.
Nachteile
If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Daily workbook
It makes work simpler and easy to understand.
Vorteile
You will get the daily report, interest sheet and other related reports easily, which makes work simpler.
Nachteile
Finds difficulty to pullout the report if the concerned department has not done the entries properly.
- Branche: Computer-Hardware
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Just not a CRM system--it's basically just ECC with the CRM label slapped on
Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes.
Vorteile
Integrates pretty well with ECC
Nachteile
Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP Hybris is one of the best innovations
My over all experience with SAP Hybris has been abjce excellent
Vorteile
This product gives a wonderful user experience due to inherent capabilities of e Commerce, marketing and customer relationship management
Nachteile
There is nothing I do not like about this product
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP Overview
Vorteile
Easy to sort favorites once you find them in all the drop downs. Can rename certain shortcuts.
Nachteile
Can be very difficult to find certain programs. All SAP logins are different. Screen view is always different for users.
- Branche: Chemikalien
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The most powerful app in business administration
Liked it so much all the time been working on it
Vorteile
This app is controlling everything. It os highly customizable and flexible
I was in contact with it for about 2 years
It was controlling everything in organization
Nachteile
The pricing was high.
As value for money it is so good, yet not a lot of people afford it
You have to save budget for it
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP IS THE GREAT!
Improved all sales processes, customer service and support with accurate information stored in SAP
Vorteile
SAP CRM helps a lot in sales, customer service, sales analysis.
Nachteile
It could be a little more agile depending on the company's internet
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Perfect for costumer service
Love it
Vorteile
It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that
Nachteile
Nothing I totally love it, perfect for any customer service
- Branche: Telekommunikation
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great CRM
It was a great step forward
Vorteile
I had the chance to work in a BPO with this Software and it is really robust and offer great customization for the account needs
Nachteile
Can become really slow if not designed correctly and with the appropiate flows.
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Best in the area of customer relationship management
Vorteile
Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation.
Nachteile
I really do not have any complaints about them, on the contrary, I am very satisfied with the work offered, its versatility and quality surprises. 100% recommended
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TOO MUCH TO LOOK AT
Vorteile
It will accomodate anything and everything you would need.
Nachteile
It is WAY too much for any small company and still too many fields that you don't fill in for a large company.
- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP is pretty good
Vorteile
Good platform. Easy to use. Easy training process and implementation.
Nachteile
Customer service. Cant reach a live person on phone.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP CRM not good as standalone product
Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting sap crm system now. And the future product called SAP Cloud for customer(C4C) is still not in its complete version. It is always better to go for Salesforce instead of SAP C4C/ CRM.
Vorteile
As it is a SAP product, it has powerful integration with other SAP systems
Nachteile
SAP crm is Outdated. And future product c4c is not complete
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
all the set of materials to buy for an assembly must be configurated on SAP on the company...
to manage and have the information on real time of all the areas of the company where im working ...
Vorteile
its a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more ..
Nachteile
when start using this the commands or instructions can sound stranges but with the time all pass to forgot ..
- Branche: Medizinische Geräte
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
SAP
Vorteile
SAP is the gold standard for CRM usage. Nowadays any job application that you fill out requires or preferes SAP knowledge/experience. It is similar to Salesforce, but a little more comprehensive at the cost of easy of use. It is not as simple as SalesForce, but if you have a staff that can accurately input and track the data, SAP is the better bang for your buck.
Nachteile
Ease of use isn't quite as high as Salesforce.
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP keeps it's standards high!
All in all, this is a great program to utilize it's every tool that will get your job done with ease.
Vorteile
Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.
Nachteile
The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gets the job done
Vorteile
I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.
Nachteile
Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,
- Branche: Buchhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP CRM
Vorteile
This software is very easy to learn and use.
Nachteile
Reporting, sometimes it is hard to find what you actually need.
- Branche: Öl & Energie
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
SAP Review
My experience has been excellent and has resulted in more efficiency within my group.
Vorteile
The exporting and reporting tools were excellent in determining my teams trends and overall performance.
Nachteile
Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar. This makes the learning curve easy but can create some frustration.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great information manager tool
Overall i like this product, but i often encounter the bugs i spoke about previously. I would still recommend however as it works effectively and is very easy to use.
Vorteile
This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.
Nachteile
However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated.
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP CRM
Highly suggest SAP CRM in the worplace.
Vorteile
Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.
Nachteile
Takes time to learn the system, just like any other program, once learned though can be used to your advantage.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very feature rich CRM
Vorteile
This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.
Nachteile
That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
SAP - CRM
Vorteile
SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great
Nachteile
For me it is a very good product but I often have problems with service. It is not intuitive and easy to use.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Wonderful to use such software
Vorteile
Its a perfectly designed system for a midsize organisation to a large company. Real time updates actually helps one to prioritize the task.
Nachteile
Nothing in the software is unusual. The process flow is actually user friendly. Can check the updates any time one wants.
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very Useful
It has been very useful with some kinks to fix but easy to deal.
Vorteile
It's useful and beneficial for keeping our software up to date and running properly. We have someone who handles department and seems to be working well.
Nachteile
We have had some issues with some procedures not functioning properly. For instance, invoices not being delivered to customers. Wish there was some sort of immediate notification to report any issues.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great for managing your CRM strategy
Vorteile
Makes it easy to send different messages to targeted audiences so you can support the customer journey no matter how niche.
Nachteile
little outdated and not the most user friendly UI.
- Branche: Computer-Software
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best Survey Tool You Can Get
Vorteile
Clicktools is one of the best survey and form tools that you can get. It offers you limitless options on the layout and way the fields (i.e. conditional fields, etc.) work. Even more important is that it works well with CRM systems, like Salesforce. You can easily send surveys out that update records in your CRM and more.
Nachteile
While Clicktools is powerful, it is also fairly costly compared to some of the other survey tools out there. So you need to make sure you really need all the complex features.
- Branche: Bau
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP review
Good. I have slowly got used to all the transactions I use
Vorteile
You can do nearly all your work on this application. Many transactions
Nachteile
Take a long time to figure out what you can do. Also when you save your favourites for a transaction you can’t go back and see what the transaction code is (not that I know off) to tell people the transaction number as you save it as a different personalised title
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very robotic and confusing
Vorteile
This software has SO much to it made for every situation. Currently don't use this software it was with a different company that I know still uses it and has expanded and opened other modules.
Nachteile
Expensive. And when you only need to use/fill a handful of fields in the screen you are looking at and using and the rest don't apply that is frustrating and hard to teach others. It is not a user friendly system.
- Branche: Computer-Software
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Quelle der Bewertung
Worked several years using SAP and the SAP CRM.
Vorteile
It was a stable platform, the raw form we used before the CRM was implemented, the options and abilities were night and day between the CRM and the raw SAP ticketing system. The controlled version could be good for a group with limited abilities or job duties. For a working help desk, providing solution it was in the way.
Nachteile
It was not easily modified, you will need a skilled SAP programmer to support your CRM module. Too much room wasted on the graphic layout and no ability to change at the help desk end, the CRM for help desk was a burden. it struggles to provide useful info and ease of function.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SAP Business One
Vorteile
There are many functionality with SAP Business One, but the system is often slow and needs updates often.
Nachteile
System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Wonderful Customer Management
Vorteile
I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.
Nachteile
Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented.
- Branche: Biotechnologie
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Comprehensive integrated solution for CRM
Vorteile
Can perform multiple operations
Can tag different people across different departments easily
Cloud based
Nachteile
Implementation can be tricky
Logical understanding takes time
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
It is easy to use and, most importantly, easy to put into operation.
SAP I have used for administrative purposes and marketing, as it is a small company it has been easy to include the portfolio of clients for their management. It has a pleasant environment, although sometimes it does not work at all well with chrome. I must say that when it comes to handling large amounts of data sometimes it takes longer than usual, I have always assumed that it is because of the size of the information.
Vorteile
It is a very good option for sales and marketing teams because of its easy handling, data management is within the cloud and can be configured quickly without having a large incorporation process.
Nachteile
It lacks the ability to integrate with third-party applications, which can be a significant weakness since it works with the cloud.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
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Quelle der Bewertung
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
SAP Best for More than 1 Cr Telecom customers..
Ease of Doing Invoice, exporting reports in excel.
Vorteile
Exporting reports, inventory and invoicing.
Nachteile
nothing.. As end user all issues were taken care of by Head Quarters.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
really good programme
My benefits - it`s optimization of work processes
Vorteile
It`s really cool after my experience with working with local hardware (Ukraine) such as 1C, very easy to work
Nachteile
on first opinion seems that it`s not easy to work with this program, but in some days every thing takes on it`s places