Pimberly PIM

Vorteile

The Pimberly software is extremely intuitive to use. The basics plus the add-ons enable the product to meet more business needs than we expected during our initial engagement. Since we feel comfortable and confident with the initial product suite we are even more excited about other ways we can leverage this software.

Nachteile

There could have been a little more flexibility with the preproduction and production set ups. We have different ERPS which have different business rules that manage the basic product data. Due to this we needed a bit more flexibility than we received with the tool. However, we were able to identify negotiables and non-negotiables and make this work to meet our needs.

Vorteile

The system's flexibility. Almost anything is possible with its out-of-the-box automation features given as standard. The onboarding team was really informative, allowing us to transform our data and save man-hours to reduce monotonous tasks to workflows.

Nachteile

Some elements of the system are still a work in progress but having visibility of their product roadmap really helps to ensure that we're kept in the loop on the upcoming work. More "out-of-the-box" connectors for the larger sales channels would be desirable to allow for the user to interact with a GUI and receive logs on statuses per connector. If you have in-house developers this is certainly not an issue.

In Betracht gezogene Alternativen

Warum Pimberly PIM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Pimberly PIM

Vorteile

It was clear that development work was continuing, adding new features like AI text generation. New UI was an improvement on the old one, but just incrementally so.

Nachteile

Our onboarding, which we were told and anticipated to take just a few weeks, stretched to nearly 2 years before being ultimately scrapped, the Pimberly team leaving us high and dry after causing a disaster yet insisting on keeping the majority of our money. Bug fixes and upcoming features we hoped to make use of were *always* delayed by months. Repeatedly we were told that they were working on linking with other popular technology integrations we use, but for example after a year and a half of onboarding I was informed they had only the last week purchased a license for the most critical integration to do that work and testing.

Vorteile

As I primarily use the DAM, I really love that with the naming convention and the Bulk Uploader tool, I can just load all the images and PDF's I need too and it will auto assign to the correct product with little problem. It makes it very convenient for me and means I can spend more time editing images or working on something else. And it means the products can go live quicker.

Nachteile

There's nothing I would say I fully dislike. However I think some changes could help.
1 being I think the multi search function in the products section could benefit with me being able to search more than just Primary ID. It would save me having to convert everything before I search, for example if I just had OEM.
I also think Pimb Indigo is just a bit slower than the original Pimb e.g. an image has been uploaded for a product but it displays no image there, I have to reload a few times for it to appear.
I also believe a function to download assets attached to a product/s within Pimb would be really good. I currently use Python to download images through channels in Pimb, that does the job, but I think cutting that step and allowing me to do it in Pimb would just make it a more streamlined process all round.

Vorteile

Our organisation has experienced significant improvements in data management since adopting Pimberly, and it has transformed our operations considerably.

One of the standout benefits of Pimberly is how it has expedited our ability to get product information out to customers. With Pimberly, this process has become significantly faster and more reliable, enhancing our responsiveness and customer satisfaction.

Pimberly has completely revolutionised our data management processes. The platform offers a level of automation that we never had before, streamlining our operations and reducing the manual effort required. The automated workflows features ensure that our product information is accurate and consistent across all channels.

Updating product information in Pimberly is straightforward and efficient. The user-friendly interface allows our team to make changes quickly without needing extensive technical knowledge.

Pimberly’s flexibility in integrating with external systems has been another significant advantage. Whether it's our websites or ERP systems, Pimberly ensures seamless data flow. This integration capability has simplified our IT landscape and reduced the complexity of maintaining multiple data sources.

Workflow management is another area where Pimberly excels. The system’s workflow capabilities allow us to define, monitor, and optimise our processes effectively. This has led to more efficient operations, as numerous tasks are now automatically assigned.

The support provided by Pimberly has been exceptional. From the initial setup through to ongoing use, their support team has been responsive and helpful. They have promptly addressed any issues we’ve encountered and provided guidance on best practices, ensuring that we get the most out of the system.

Nachteile

While the system generally performs well with individual tasks, its efficiency diminishes when processing large bulk updates.

Despite a few bugs which can be expected with an in-depth system as Pimberly, one of the redeeming aspects is its support team. Whenever issues arise, the support team is known for their quick and effective response. They are diligent in addressing and resolving problems.

Vorteile

We enjoyed the visibility and organization it provided having all of our products in one place. The tools we could utilize were nice as well.

Nachteile

Being in a Niche market in which our products are refurbished and don't require a complete market rollout, there were aspects of Pimberly that sounded great, but didn't make sense to utilize. Because of this as well, a lot of the heavy lifting had to be done on our end to make the workflows useable. There was also a miscommunication regarding a linear connection between Pimberly and the venues that we believed existed when we signed up and that wasn't the case (at the time).

Vorteile

What I like most about Pimberly is the ease of integration with other systems. Its interface to create APIs and map attributes is absolutely great.

Nachteile

There is really nothing I don't like about Pimberly, and the features that I think could be improved are already being improved periodically.

Vorteile

As a data editor I am always using PIM to import/export data so this feature is what I like the most in PIM. I can import/export the fields of data that I require to see and analyze.

Nachteile

When there are a lot of users in PIM at once it can be slow in importing or exporting data.

Vorteile

As we have over 600 products listed on our website which is split over 5 regions around the world the use of PIMS has now been what we call our 'source of truth' meaning when something doesn't align on Shopify we know that all our stored data product information on PIMS is accurate and is something we heavily rely on as we encounter issues daily on our websites.

Nachteile

At first I found PIMS quite confusing to navigate around and I don't think its something you could teach yourself you actually need constant training because there are always roadblocks and some can be quite difficult to figure out on your own.

Vorteile

I like the functionality of the system and the usage it allows you to do, the role of applying data sets and channels to ease workflow within the business.

Nachteile

The challenges i usually face within pimberly relate to the updating of code within a group but coalited to different points of data.

Vorteile

I felt very supported throughout the entire implementation process, both for our initial launch as well as our launch of the product data sheet module. The delivery team is highly skilled, incredibly knowledgeable, and very responsive. They took the time to fully understand our use cases and brought creative solutions to the table.

Nachteile

I find that some processes within the interface are rather manual, such as enabling new attributes in the taxonomy or creating complex decision tables. I believe there is opportunity here for automation within the user experience itself, not just for product data enrichment/cleanup.

Vorteile

Pimberly is very easy to use with numerous features.

Nachteile

Sometimes Pimberly can be a little bit slow.

Vorteile

Easy to understand the user interface
Design and layout help to avoid confusion unlike other systems
Moldable to suit the business

Nachteile

Pimberly struggles to cope with large numbers of data being imported/exported.
Sometimes lags

Vorteile

Pimberly's software is a clean and easy to use.
It's easy to navigate through products (especially if we have parent/child variants).
Customer service is top notch!
Always adding new features to make the process even quicker and better.

Nachteile

There is no really any downsides, whenever we had an issur or a bug it was always looked at almost instantly.

Vorteile

Its easy to use and self explanatory for my team to use. We use this daily to update products within our systems.

Nachteile

Sometimes it can be slow for imports and exports

Vorteile

Clear and user friendly interface.
Ability to personalise views.
Automisation of reports.

Nachteile

On rare occasions it can run a little slow or you have to execute tasks more than once in order to push through.

Vorteile

How it reduced the amount of hours we spent as a team on updating products, categorising them and holding our DAM in one place

Nachteile

Visibility of a brief description of what each decision table does, same goes for Workflows.

Vorteile

-simple user experience
-great data accessibility and reliability
-continuous feedback

Nachteile

I couldn't find PIMBERLY features that I dislike.

Vorteile

Honestly nothing - our entire experience with PIMberly was a nightmare. From being lied to during onboarding, to "onboarding" taking over a year, when they finally tested the last feature, the PIMberly team wiped out all our category data and had no idea. They never helped fix anything or offered any support.

Nachteile

- There is little to no documentation- They advertise as a self-serve tool, but many things require them to implement- They are always on vacation and unresponsive- Leadership team and management are rude and unresponsive- PIMberly is full of bugs- Very prone to deleting your data

Vorteile

Strong workflow tools

Nachteile

Where do I start, After extensive research of PIM’s we choose Pimberly not because it was the best on the market at the time, but because of their vision, roadmap and that we would be supporting a British company. 4 years later, I am disappointed to say that they fell way short of that sold vision and roadmap, with development dates continually extended until they then finally removed deployment/live dates. Features that were eventually deployed fell way short of what was 'sold'. The last straw was the 'quarterly' account review our account manager created a list of action points of their own accord, 6+ months later once again nothing actioned. They time and time again set themselves up to fail, this is not just seen at account manager level, it has been witnessed by us at Director level - it starts at the top.Despite their marketing slogan "The most powerful Product Information platform on the planet", the system runs INCREDIBLY slow and having spoken to other Pimberly customers we are very much not isolated to us or alone on this. If you can accept Pimberly for what it is and all its shortfalls (of which it has many!), then I am sure you will find Pimberly an acceptable PIM, But I would suggest too be wary on their promises/dates of future changes and features, as like us I fear you will be bitterly disappointed. After revisiting and reevaluating other PIM's we have seen how much others moved/developed, leaving Pimberly way behind.

Vorteile

All the features in Pim that I use on a daily basis really help me. The ease of getting data in and out of Pim is really fast once you master the feeds and channels. If I need to add or enrich any products manually and add images it only takes minutes to do. We sell on lots of different platforms and can get all the product data ready for release in no time at all.

Nachteile

There are always improvements that can be made i.e. Duplicate channels.

Vorteile

Pimberly is the solution my company has been looking for for over 5 years. It has fast tracked our ability to maintain product data, and its automations have reduced repetitive tasks from hours to minutes. The team is super responsive with any issues and putting in requests for features.

Nachteile

Pimberly is still developing important features, connections, and mappings that other services already offer. It is an incredible solution and I look forward to seeing the team continue to build on what it has started.

Vorteile

As an Agency deeply entrenched in the world of ecommerce, Calashock has had the privilege of working with numerous product information management (PIM) platforms over the years. However, I must say that our experience with the Pimberly PIM platform has been nothing short of extraordinary. It's a game-changer that has elevated our clients' digital commerce strategies to new heights. Their team is also amazing to work with, both for Merchants and for Agency Partners!

Nachteile

I really don't have much to say here, Pimberly rocks.

Vorteile

Fantastic software that has revolutionised how we manage our product data and integrate with multiple sales channels. First class support and account management. Highly recommended.

Nachteile

Better management of deltas exported on a channel.

Vorteile

Pimberly is easy to use, and compared to other options that we looked into the most cost-effective for our needs. It has greatly improved efficiencies in our product enrichment process.

Nachteile

The new dashboard does miss a "Sort By" feature... and you do need a good technical team to help get the project working properly.

Vorteile

Elastic Path is a composable commerce suite. Our customers utilise a best of breed approach, selecting the most appropriate components to deliver business value.We work with Pimberly as it is the best in class for PIM. As well as having the "standard" PIM capabilities, there is a constant stream of new features to keep the platform fresh.Integration was easy and working with the team is a great experience - they are professional and engaging.

Nachteile

There's nothing that stands out that Pimberly is lacking in wrt what we need it for

Vorteile

Great team and easy to work with during the onboarding process and after. Always happy to help with any questions we have. The software is great, easy to use, it has really helped optimise product enrichment quicker, to a higher level and standard.

Nachteile

No cons that I can think of, it all seems great.

Vorteile

Ease of use and adaptability, convenient searching and display tools go above and beyond. If something isn't already apparent, it is findable in the extensive knowledgebase-when further explanation is required, the support team are fantastic and reliable, always providing solutions.

Nachteile

We'd have liked a mass-change feature for amending the taxonomy, i.e. assigning attributes to product types within the taxonomy en masse. There have been a number of new attributes created which needed to be wired up on the taxonomy for all nodes, however this a minor inconvenience in the 'schema' of things.

Vorteile

Once up and running, the PIM is very robust and happily plods away in the background automating many processes and populating data based upon criteria thus removing the need for manual intervention in most cases. It also has a great channel creator, allowing you to create customised outputs in many formats from APIs to CSVs.

Nachteile

The parent record cannot be updated based upon fields within the child record without SQL (and vice versa) however this is something PIMberly are working on currently.

Vorteile

Pimberly is really easy to set up and you begin to reap the benefits of a centralised PIM almost immediately. While it is not the cheapest on the market, the functionality available is very competitive for the price point, and even ahead of some providers who charge more.

Feeds and Channels are simple to set up and accommodate multiple file types. We use XML, API, Webhook and CSV, and can alter the configurations in the UI for most requirements.

Nachteile

We would love the ability to sort products in the Products UI

Vorteile

The extremely flexible tool set allows users to customise their own solution - without the need to spec dev work

Nachteile

There are some limitations and points where the tools don't match our needs out of the box, but no solution can ever be 100% for every customer

Vorteile

Implementation, integrations and support have been best in class. The speed and ease of deployment for such a complex piece of kit really blew me away. We've been able to make adjustments to the platform on the fly and the support team have been mega in helping us.

Nachteile

Cost, it's expensive, but it's the best. So it's not really a con just a statement of fact. You pay a high price but the feature set and support fully justify it.

Vorteile

We've expanded our product range hugely over the last 6 months which a lot more growth planned. Pimberly has made the process of adding new products across multiple selling channels quicker and more efficient. We could be adding hundreds (even thousands) of SKUs at one time across lots of marketplaces (Amazon, eBay, Wayfair, Mano Mano, OnBuy) plus our own website. This drastically reduces the work of creating multiple different import sheets.

It also makes it easier to make amendments to a product. If we change the dimensions of a dining chair then that meant thousands of bundles need individually updating too. Now we can just edit the original product in Pimberly and the others can be easily updated to match.

Nachteile

From a marketing perspective I use this for getting product descriptions and features added and optimising our listings. I've not come across anything not to like in this area.

Vorteile

The flexibility of schemas and attribute mapping means that the solution caters for all and any product data needs. We have been able to adapt the solution to not just house and feed sales channels but also provide specifications for sourcing and manufacturing. This goes above and beyond what you typically expect from a PIM system to serve data to your customers.

Nachteile

The schema construction had some limitations with the notion we needed more levels to product relationship to include our sourcing specifications. We have found sustainable routes around this but it does mean the process isn't perfect but I don't think we could have found a more suitable way to start a product journey than what we have with Pimberly.

Vorteile

- Ease of use/customisation
- Range of integrations
- Extremely good support with any issues/questions
- New software update deployment

Nachteile

It is genuinely very difficult to pick out any cons with this software, it's worked perfectly for us.

Vorteile

Love the reporting features & auto generation of item #s.

Nachteile

There are some complexities but it is still new to us so we'll get there.