Pimberly PIM

Vorteile

The system's flexibility. Almost anything is possible with its out-of-the-box automation features given as standard. The onboarding team was really informative, allowing us to transform our data and save man-hours to reduce monotonous tasks to workflows.

Nachteile

Some elements of the system are still a work in progress but having visibility of their product roadmap really helps to ensure that we're kept in the loop on the upcoming work. More "out-of-the-box" connectors for the larger sales channels would be desirable to allow for the user to interact with a GUI and receive logs on statuses per connector. If you have in-house developers this is certainly not an issue.

In Betracht gezogene Alternativen

Warum Pimberly PIM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Pimberly PIM

Vorteile

It was clear that development work was continuing, adding new features like AI text generation. New UI was an improvement on the old one, but just incrementally so.

Nachteile

Our onboarding, which we were told and anticipated to take just a few weeks, stretched to nearly 2 years before being ultimately scrapped, the Pimberly team leaving us high and dry after causing a disaster yet insisting on keeping the majority of our money. Bug fixes and upcoming features we hoped to make use of were *always* delayed by months. Repeatedly we were told that they were working on linking with other popular technology integrations we use, but for example after a year and a half of onboarding I was informed they had only the last week purchased a license for the most critical integration to do that work and testing.

Vorteile

As I primarily use the DAM, I really love that with the naming convention and the Bulk Uploader tool, I can just load all the images and PDF's I need too and it will auto assign to the correct product with little problem. It makes it very convenient for me and means I can spend more time editing images or working on something else. And it means the products can go live quicker.

Nachteile

There's nothing I would say I fully dislike. However I think some changes could help.
1 being I think the multi search function in the products section could benefit with me being able to search more than just Primary ID. It would save me having to convert everything before I search, for example if I just had OEM.
I also think Pimb Indigo is just a bit slower than the original Pimb e.g. an image has been uploaded for a product but it displays no image there, I have to reload a few times for it to appear.
I also believe a function to download assets attached to a product/s within Pimb would be really good. I currently use Python to download images through channels in Pimb, that does the job, but I think cutting that step and allowing me to do it in Pimb would just make it a more streamlined process all round.

Vorteile

We enjoyed the visibility and organization it provided having all of our products in one place. The tools we could utilize were nice as well.

Nachteile

Being in a Niche market in which our products are refurbished and don't require a complete market rollout, there were aspects of Pimberly that sounded great, but didn't make sense to utilize. Because of this as well, a lot of the heavy lifting had to be done on our end to make the workflows useable. There was also a miscommunication regarding a linear connection between Pimberly and the venues that we believed existed when we signed up and that wasn't the case (at the time).

Vorteile

How it reduced the amount of hours we spent as a team on updating products, categorising them and holding our DAM in one place

Nachteile

Visibility of a brief description of what each decision table does, same goes for Workflows.

Vorteile

Honestly nothing - our entire experience with PIMberly was a nightmare. From being lied to during onboarding, to "onboarding" taking over a year, when they finally tested the last feature, the PIMberly team wiped out all our category data and had no idea. They never helped fix anything or offered any support.

Nachteile

- There is little to no documentation- They advertise as a self-serve tool, but many things require them to implement- They are always on vacation and unresponsive- Leadership team and management are rude and unresponsive- PIMberly is full of bugs- Very prone to deleting your data

Vorteile

All the features in Pim that I use on a daily basis really help me. The ease of getting data in and out of Pim is really fast once you master the feeds and channels. If I need to add or enrich any products manually and add images it only takes minutes to do. We sell on lots of different platforms and can get all the product data ready for release in no time at all.

Nachteile

There are always improvements that can be made i.e. Duplicate channels.

Vorteile

Ease of use and adaptability, convenient searching and display tools go above and beyond. If something isn't already apparent, it is findable in the extensive knowledgebase-when further explanation is required, the support team are fantastic and reliable, always providing solutions.

Nachteile

We'd have liked a mass-change feature for amending the taxonomy, i.e. assigning attributes to product types within the taxonomy en masse. There have been a number of new attributes created which needed to be wired up on the taxonomy for all nodes, however this a minor inconvenience in the 'schema' of things.

Vorteile

- Ease of use/customisation
- Range of integrations
- Extremely good support with any issues/questions
- New software update deployment

Nachteile

It is genuinely very difficult to pick out any cons with this software, it's worked perfectly for us.

Vorteile

Love the reporting features & auto generation of item #s.

Nachteile

There are some complexities but it is still new to us so we'll get there.