Guesty Lite

Vorteile

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

Nachteile

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

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Vorteile

A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well.

Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Nachteile

Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Vorteile

The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Nachteile

> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap.
> Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.
> Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb.
> Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Vorteile

Unified messages and booking orchestration w guests and cleaners

Nachteile

Mobile app is a little slow and janky, but it gets the job done

Vorteile

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Nachteile

Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

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Vorteile

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Nachteile

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3).
Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth.
It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

Vorteile

Automations seemed helpful.
Easy to use

Nachteile

Limited personal booking site features. Was looking to add an inviting direct booking site

Vorteile

We love that everything is in one place for managing properties

Nachteile

that the guest isn't required to include their email address as well as phone number. We like to send our guestbook our via email ahead of time so that they can see what's in the area, places to eat, and requirements before they arrive.

Vorteile

it keeps my rental reservations on one calendar and syncs my 3 platforms.

Nachteile

It is not as user friendly as I need at times.

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Vorteile

Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond.

Nachteile

Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week.

Vorteile

Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application.

Nachteile

The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform.

Vorteile

Multi-channel management and auto generated messaging to my team.

Nachteile

Still some limited connection with TripAdvisor and other listing sites.

Vorteile

Automated messaging makes my life so much easier. It's the best feature along with the cleaner portal and checklist.

Nachteile

Occasionally things go out of sync with pricing integrations.

Vorteile

Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time.

Nachteile

One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb.

Vorteile

Easy to set up and understand for a first-time STR host. We love the integrations available.

Nachteile

We haven't ran into anything yet, will update my review if we do.

Vorteile

It is my GO TO software for managing bookings, communicating with customers.

Nachteile

I wish it connected with even more platforms.

Vorteile

It has tied together my listings on the three main partner websites for easy channel management.

Nachteile

I wish they had a more immediate response to customer service inquiries. It is currently email-only

Vorteile

The platform is much easier to use and connect to channels than the other systems I tried.

Nachteile

They could have a quicker customer service response and/or a chat feature. I also don't like having to wait to use the locks manager.

Vorteile

All works smoothly, website builder and integration with several platforms

Nachteile

Only 3 platforms... it should manage at least TripAdvisor and Trip.com

Vorteile

It simplifies property management, reduces stress, and enhances the overall guest experience.

Nachteile

I have been using Guesty for about a year and haven't come across one yet.

Vorteile

I really like that I can automate all the messages and reviews and that it’s dependable. Takes a lot of work off my plate each week.

Nachteile

The set up syncing everything was a little rough

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Vorteile

i like how i can sync multiple calendars from different platforms to one location and how i can automate messages and save time on the daily tasks.

Nachteile

i had a little trouble connecting the multiple calendars without knowing where the tutorial was

Vorteile

Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website. I love the message templates and automated messages. These are more robust than Airbnb's message templates.

Nachteile

There are some bugs in the user interface, especially on the app. Some screens don't display correctly and there are a couple quirks but they are usually easy to figure out. My biggest complaint is how slowly the app takes to load sometimes.The feature I wish they had was being able to allow co-hosts to the CMS. VRBO doesn't allow cohosts so if I could add a co-host to Guesty it would solve a lot of problems!

Vorteile

Easy to use and get started. Connects with common platforms

Nachteile

Step by step tutorial automatically provided would be nice

Vorteile

I like that I can put all my lsiitngs in one place.

Nachteile

I do not like that the only way to get in touch with customer service is via email.

Vorteile

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Nachteile

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Vorteile

I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.

Nachteile

The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.

Vorteile

The ease of set up and easy to maneuver on the site and app

Nachteile

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time.

The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Vorteile

Guesty for Hosts does the minimum well, but there are other better products out there for less money.

Nachteile

Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level.

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Vorteile

I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.

Nachteile

The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.

Vorteile

The automated messaging and integrated in box is about the only thing this software has going for it.

Nachteile

AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.

Vorteile

Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.

Nachteile

Customer Support, although helpful, lags in response. Back and forth communication can some times take days.

Vorteile

It's easy to use and consolidates all the booking channels into one place. Set up is easy.

Nachteile

Wish I could use different payment processors other than stripe or PayPal.

Vorteile

Nothing to be honest. Poor support and calendar combination

Nachteile

Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

Vorteile

That it pulled my Airbnb listings into one place

Nachteile

It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)

Vorteile

Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it!

Nachteile

Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it.

Vorteile

Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.

Nachteile

none that I can say at this time, I don't see any dislikes at this time.

Vorteile

The application provides us with a one-stop management portal.

Very easy to use and manage multiple services

Nachteile

Flexibility and absence of sophisticated pricing tools and AI

Vorteile

Lo que más me gusta de esta aplicación es su integración casi nativa con Airbnb, lo que me permite sincronizar mis calendarios, precios, mensajes y reservas con facilidad.

Nachteile

Poder tener multiples usuarios, que puedan tener un control limitado.

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Vorteile

I love the calendar integration and automated messaging, it just makes the management seamless.

Nachteile

Price Optimizer hasn't been working for me, the prices are too high compared to other local rentals and thus my place hasn't been booking.

Vorteile

People are very helpful
When I need help they respond very quickly with their explanation.

Nachteile

I don't have anything to say that I didn't like with Guesty for hosts

Vorteile

The most important use for us has been the automation. The guest messaging feature has been a game changer. It works perfectly and guests love it. It is so easy to get them the information the need. The cleaning management is great. The ability to use multiple booking platforms in one centralized app is the best feature.

Nachteile

Wish the cleaning feature was more of a task feature. This would include cleaning, repairs, maintenance, scheduled tasks (like deep clean days, filters, spa). It can be managed as is, but would be so much better if this section was more robust. Especially with individual photo options for tasks, repairs etc

Vorteile

Customer service is great! They’ve always responded in a timely manner.

Nachteile

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

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Vorteile

Super easy to use and haven't had any issues at all.

Nachteile

Nothing to report in this question. No issues so far

Vorteile

Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process.

Nachteile

Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support.

Vorteile

The easy and reliable way to keep my platforms all sync and running cal and the same pace.

Nachteile

I s not VRBO friendly platform, at least so far I can't connect it each other.

Vorteile

Easy to use compared to some software of same kind.

Nachteile

Use with other applications like expedia central

Vorteile

The syncing of calendars and guest messaging.

Nachteile

Trouble with connecting my newest listings.

Vorteile

Love the messaging, financials and calendar functions.

Nachteile

sometimes the app can malfunction which causes me to need to shut it down and restart

Vorteile

Guesty made it super easy to connect all of my channels together. I have my calendar manager in price labs and my cleaning manager in turbo I needed to connect to Airbnb. Without Guesty for hosts, I wouldn’t have been able to do that!

Nachteile

Price was a little steep but I will will be worth it in the long run.

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