Guesty Lite

Vorteile

Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond.

Nachteile

Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week.

Vorteile

The platform is much easier to use and connect to channels than the other systems I tried.

Nachteile

They could have a quicker customer service response and/or a chat feature. I also don't like having to wait to use the locks manager.

Vorteile

Lo que más me gusta de esta aplicación es su integración casi nativa con Airbnb, lo que me permite sincronizar mis calendarios, precios, mensajes y reservas con facilidad.

Nachteile

Poder tener multiples usuarios, que puedan tener un control limitado.

In Betracht gezogene Alternativen

Hostfully Property Management Platform und Hospitable.com

Warum Guesty Lite gewählt wurde

Antes de descubrir Guesty for Hosts, probé iGMS, pero no me convenció su interfaz ni su servicio al cliente. Guesty for Hosts es mucho más fácil de usar y tiene un excelente soporte técnico.

Gründe für den Wechsel zu Guesty Lite

Por la interfaz de usuario web y app.

Vorteile

The easy and reliable way to keep my platforms all sync and running cal and the same pace.

Nachteile

I s not VRBO friendly platform, at least so far I can't connect it each other.

Vorteile

Guesty made it super easy to connect all of my channels together. I have my calendar manager in price labs and my cleaning manager in turbo I needed to connect to Airbnb. Without Guesty for hosts, I wouldn’t have been able to do that!

Nachteile

Price was a little steep but I will will be worth it in the long run.

In Betracht gezogene Alternativen

Hospitable.com

Gründe für den Wechsel zu Guesty Lite

Name brand. Recommendation timing were key in choosing Guesty of a hospitable.com.

Vorteile

Syncing calendars between AirBnb and Vrbo. This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars. This led to an instance of a double booking. Ultimately, I "resolved" this issue by disabling Instant Bookings-- therefore, all reservations are filtered manually.

Nachteile

Guesty's integration into Vrbo is broken to put it simply. To start, it was slow to integrate as it took ~3 days of downtime before my Vrbo posting was manageable again (if you integrate before your rental season, this shouldn't be a problem). Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.Lastly and potentially the biggest issue of Guesty, is the limited Customer Support. There's no phone number to call and it operates on an "email ticket" basis-- so a day or two can go by before hearing back from them. This can be detrimental when mixing the previously mentioned bugs into time-sensitive scenarios. With that being said, once I was able to schedule a video call with their Customer Support, I was matched with someone who was helpful-- you can just tell they're heavily outmatched with all the issues they're receiving.

Vorteile

User friendly & easy to navigate the website

Nachteile

Nothing everything about this site is great

Vorteile

- Extremely easy to use
- Organised
- Reliable
- Loads of features that automate your Serviced Acommadation

Nachteile

You can only get customer service through email which is quite slow (expect a day or to for a reply) - Would be better if they had a live chat feature. I knows its abit fussy but that would make the software a 10/10

Vorteile

I really enjoy the platform and how multiple websites, messaging and calendars can be integrated into one.

Nachteile

Set up was a little bit tough at the beginning, but once I figured it out, it wasn't bad.

Vorteile

I love the cleaning reminders for my team and especially the automated messages to guests so I do not have to think of something new each time!

Nachteile

I could not copy the guesty ical to VRBO. I'm hoping things work out.

Vorteile

Easy to set up and integrate, like that there is an app to manage on the go.

Nachteile

Improvements could be made to the app as so of the screen gets cut off.

In Betracht gezogene Alternativen

Hostfully Property Management Platform

Gründe für den Wechsel zu Guesty Lite

Easier to use, streamlined and app access

Vorteile

really easy to use and navigate straight away

Nachteile

nothing so far

Vorteile

The auto message feature is the best across all platforms

Nachteile

A little slow of an app. I wish it was faster

Vorteile

I like it it’s easy to use and easy to navigate

Nachteile

So far, I’m having a hard time finding the integration marketplace…

Vorteile

With Guesty, I know that communications to guests and cleaning services will never fall through the cracks. I love the Schlage Smart Lock integration, ensuring access is always properly controlled.

Nachteile

I have not found any downsides yet, although I do wish the pricing were a bit cheaper for one unit rentals.

Vorteile

ABsolute asset for people looking to manage STRs on their own.

Nachteile

There is a lot of configuration that is required to get up and running, but overall it's a great tool.

Vorteile

What I love about Guesty is how easy it is to use..

Nachteile

Giving more options to create messages.

Vorteile

-Lets start by simply putting they connect to the listings very easily/fast
-Automated MSG is a must these days and is a plus that we can send SMS or Whatsapp msg. (The Whatsapp feature would be a lot better if we didn't have to add every guest to out contacts but I do understand that not in your control).
-The task manager is also a must for cleaners and maintenance. (we don't use it as much as we should but it is a great tool to have once we get more properties)
-The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter. sorry to say this but maybe people around the world use these very small websites to book accommodations but to me its just too small a market to even use and waste time connecting to. (Airbnb, VRBO, Expedia, Booking.com are the main ones to look for)
-Of course the calendar and timeline feature is good but every single PMS/CM has this and some are better and some are worse. They work and that's all that matters.
-The booster feature seems good but who knows if it really works. The algorithms change for all the aps to know if updating a photo here and there actually does anything. The truth is if your using any of these apps the best way to take advantage of them is to use a dynamic pricing app with them.
-Last thing...use a dynamic pricing app with this to get the best use of the calendar and pricing together. It saves time and brings in more money.

Nachteile

-Not a fan of the fact you need to have the default language in English. I live in France and although the app automatically changes the language, when you want to send a quick one time MSG it always sends it in English and doesn't have the option to change it to the secondary language. (at least on the mobile app).

-last is the automated msg. This has been the best feature we have used on any PMS apps and is an MUST for us going forward. Your Porters has a decent interface and is simple to use but sometimes we wish they had more A.I features that can detect keywords and auto reply. For example: We continuously get asked for our address no matter how many times its on our listing, but if the app could detect when someone askes these obvious questions it will send a msg back right away it would be PERFECT! these days more and more apps are doing this type of auto MSG and I think if Your porter continues to update this feature we will never leave.

Vorteile

saves time, no need to respond to every message and helps organize bookings

Nachteile

n/a

Vorteile

Love the automated message function which I use for automated booking, check-in and check out messages. I has saved me a lot of time and works brilliantly!

I like being able to sync prices from Airbnb to Booking.com (with a % markup to account for higher Booking.com fees).

The rating booster and auto-snooze seem like good ideas, but unfortunately I haven't seen any improvements in my ranking since I started to use.

Nachteile

The timeline only seems to pull in a few entries at a time before needing to make another network request to load some more - this results in repeatedly seeing the little YourPorter icon when scrolling through timeline.

The UI is also bit clunky/not very intuitive to use.

Vorteile

Fair price
Designed by people who are sensitive about real problems of property manager's life

Nachteile

Not multi language
Restrictions should limit check-in and checkout days

Vorteile

I needed help managing my own 3 properties, this software definitely helped. I choose guest so that I can grow with them as I grow the number of properties of own and will be managing in the future

Nachteile

The lack of 1x1 support. Not everyone owns/manages 100’s of properties. Yet we still need support. Little fish become big fish and it’s important that you work with us. Otherwise, we May leave for a company they provide more dedicated and personal support —- even to smaller account. This is an area that requires attention and improvement

Vorteile

I like being able to use for Booking, VRBO, and Airbnb. It is easy to set up and use, and integrates well with all 3 platforms. I like the time it will be saving me with automated messaging and scheduling.

Nachteile

I had a little bit of a challenge attaching my Booking.com listing to Guesty at first, but with a little patience I figured it out. I think a few video tutorials might help with ease of use.

Vorteile

Pros
Combined my listings to avoid dupe bookings

Nachteile

Cons
No one to talk to you for help or guidance which is difficult if you are not computer savvy

Vorteile

Easily manage the guest communication and property management form a seamless unified platform.

Nachteile

no customer service phone number or active training with Q&A, found for on boarding

Vorteile

I like that this app makes it easy to track reservations and avoid double bookings. Otis much easier to see your nightly pricing and how it compares over multiple channels.

Nachteile

The one thing that I think would make it more user friendly would be to have multiplied calendar views. It’s it nice you can see all your listings and their bookings for the current week but to see a monthly view for a specific listing would be a nice layout.

Vorteile

The calendar sync between platforms is the best feature to us. We would not be able to manage reservations without double bookings without it.

Nachteile

So far we have not found any faults in the software. Very pleased after the trial period and just signed up to continue with a subscription.

Vorteile

Intuitive interface, good value for money, only charges per listing and allows you to list each on multiple sites (AirBnB, VRBO), income reports are easy and convenient

Nachteile

Glitches often when trying to change nightly rate from app, doesn't sync with AirBnB instantaneously, doesn't offer as much flexibility of when it can send automated messages, doesn't sync reservation changes with AirBnB.

Vorteile

Consolidated platform with auto-messaging, expense tracking and income reports.

Nachteile

The cleaning notifications to our housekeeping team isn't very clear.

Vorteile

Income reports are clutch to help me understand my revenue

Nachteile

Doesn't integrate with Houfy which we also use.

Nachteile

I have a property manager who is doing well on the property management side I tried to purchase this so your company could handle the software side yet you expect people who are not tech savvy to understand how to fix your software and don’t even have a contact phone number

Vorteile

This software will make hosting so much more streamlined and efficient.

Nachteile

Occasionally you have to reload the pages to get them to pop up on your smartphone.

Vorteile

This software has made owning a short term rental so seamless. I never have to worry about forgetting to message someone because it’s already done for me. I also love that guesty can generate a door code that is the last 4 digits of the guests phone number !

Nachteile

Learning curve when new but that’s with every software

Vorteile

All booking in control in one place, good overview of departures and arrivals

Nachteile

Need time to work out and understand how fitures work

Vorteile

We have been using a vacation rental service but are tired of loosing 30% month after month so we just decided to take over our vacation rental. I didn't know where to begin until I came across yourporter.com. Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites. They all come to one place. Less confusion and one calendar... what a great idea! It was so simple to use and the website was literally built in seconds mimicking my listing and it looks great!

Nachteile

There is Nothing I do not like about this product so far!

Vorteile

This softeware is great!
Not only does it eliminate the possibility of double bookings and update all calendars automatically, the central inbox and automated guest message functions are great! Its saving me so much time and giving me peace of mind.

Nachteile

none, it works perfectly.
it does everything needed and more

Vorteile

The simplicity. So easy to manage and communicate with guest with just a click of a button. I love how I can sync my cleaners calendar to mine.

Nachteile

As of now, I haven't disliked anything!

In Betracht gezogene Alternativen

Hospitable.com

Gründe für den Wechsel zu Guesty Lite

I was reffered by multiple investors who mentioned great things about this platform!

Vorteile

I’ve been using it during the trial period and it’s been easy to use!

Nachteile

I wish that I could easily add sales tax to invoices.

Vorteile

The Your Porter App is simple yet powerful, and they are actively improving the product regularly. They have a unique approach to property management, guest communications, and listing optimization.

Nachteile

Some aspects are a bit limited and require more refinement such as a the website feature. Given Your Porter's commitment to improving, I suspect it is only a matter of time before they more fully flesh out this feature.

Vorteile

After many, many hours of research I decided on my porter app. It is by far the easiest to use with the all the features I need. I am super impressed!

Nachteile

I have not experienced any issues yet as I am still using the trial.

Vorteile

Easy to set up. Still don’t have vrbo integrated but it is working well with abb.

Nachteile

Nothing so far. It is working for me right now.

In Betracht gezogene Alternativen

Hospitable.com

Warum Guesty Lite gewählt wurde

Lodgify was difficult to use. Communication was clunky. Just very frustrating.

Gründe für den Wechsel zu Guesty Lite

Good reviews

Vorteile

Guesty is great for those who are new to Airbnb hosting like us! It is easy to use, intuitive and saves a lot of time.

Nachteile

Some features are buggy, does not offer all functionality that is available in Airbnb.

Vorteile

The messaging feature was what I was after and YourPorter delivered a homerun! It saved me 20 hours a week of answering to messages!

Nachteile

They could have a video tutorial that is more userfriendly to expedite the orientation

Vorteile

So far it’s been good, seamless and worth it.

Nachteile

Still find it hard to see cleaning schedule updated - don’t know if that’s possible. Still exploring

Vorteile

It is possible to synchronize your bookings in this app (from airbnb, booking.com and your own site), and it is the best value program compared to other channel managers.
Saved on expensive webhosting fees by using hosting service for my own domain for which they created a website from my existing airbnb site for only $100 a year

Nachteile

It was a little tricky to locate and enter the required codes for google analytics and the website domain settings following the You Tube video - as I am not that tech savvy. Though it was wanting coding details but appears to want the verification codes.
The website themes can't be seen to select from - they just have a name and no idea what they look like.

Vorteile

Pricing and Linking calendars to prevent double booking

Nachteile

Couldnt figure out how to pre approve vrbo reservation through the guesty app, after received message had to go to vrbo app to move forward

Vorteile

User friendly, makes managing remotely a breeze! Everything together in one place makes a huge difference!

Nachteile

There was no set up demos or videos. The website advertised getting a free 1 on 1 demo but no one at Guesty seemed to know what that was when I tried to set it up.

Vorteile

I like how it automates messages, keep all my reservations in one central location. User interface is nice also.

Nachteile

I don’t like that it doesn’t sync with certain platforms they say it does. Like my price management software although they advertise it does. They don’t sync with Trip Advisor either. Getting support right away is out the question. And your lucky if the app works and submits the help ticket. I usually get an error message.

Vorteile

The auto-pricing and messaging automation software is brilliant.

Nachteile

Sometimes there is a bit of confusion between setting base prices and the lag in updating the calendar.

Vorteile

Guesty is easy to use and implement into my business. It makes everything very seamless and I like the fact that it brings everything needed to run my business into one app.

Nachteile

I've only used it for a couple of weeks to this point, but nothing negative so far.