Heimdal Patch & Asset Management

Vorteile

We deploy Heimdal to replaced Sophos and immediately discovered that their response times and professional responses from their support team are simply exceptional, direct access to subject matter experts on a tricky subject. Absolutely brilliant.

Nachteile

The setup did require some in depth knowledge of hte product particularly around getting the policies setup correctly for our particiular setup. Documentation was not always there, their support team however was.

Vorteile

As a customer of Heimdal who was using their other modules it made sense to add this piece and stop using our previous Patch Management vendor. Due to lower cost and agent consolidation we thought this was the best option and we were not wrong. It caught things the other program missed.

Nachteile

If a machine needs to be heavily patched they seem to get stuck with a flood of updates. Only happens with severely out of date machines.

Vorteile

I like how easy the product is to use, manage, deploy and make changes on the Management Console.

Nachteile

The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear.
You also cannot make the reports appear when you would like and the only customisation you have is that you can change the frequency of how often in a week these come through (Minimum 3 days, Maximum 7 days).

Vorteile

overall functionality, easiness and straightforward approach.

Nachteile

some applications, like mozilla thunderbird updates are not well maintained.
maybe I would expect some more centralized logs about updated and not updated apps.
positive thing can also be some monthly summary overview of what was done and what not

Vorteile

Easy to manage updates for standard applications. Easy to view if outdated.

Nachteile

Missing some standard applications I think.

Vorteile

The functionality and easability of Heimdal Patch and Asset Management defiantly helps saves time for our IT Department.

Nachteile

We compared Heimdal's Solution against several over competitors, and it won, hands down.

Vorteile

The ease in the way we can now apply Windows updates and updates to 3rd party applications. This has reduce our workloads considerably and freed up our time to work on other projects

Nachteile

The support pages could be a lot better we have not found them to be too helpful whilst experiencing issues in the past. This took up a lot of our time going back and forth with your support team.

Vorteile

Heimdal Patch & Asset Management delivers a low cost entry point to managing patches for both windows and 3rd party applications. Many of our applications are including, and new applications are continously being added.

Nachteile

While there still could be more 3. party applications that could be added, support is always quick to answer and respond.

Vorteile

The Heimdal Patch and asset management seamlessly creates a register of all software assets in our estate. It is straight forward, secure and easy to use. Patches are automatically applied to client machines which saves time and increases security.

Nachteile

Sometimes on mornings when there are a lot of updates being installed the system can be slow while updates are installing in the background.

Vorteile

The ease of use of it. Great product, highly recommend.

Nachteile

There is nothing to complain about it, it works well for our environment.

Vorteile

The panel is very easy to navigate, It reports on the apps installed and lets you know the version each is on and legacy management is amazing for installing your own apps.

Nachteile

Honestly, so far I don't really have any complaints. the hardest part was understanding how to push apps with the legacy management but after I understood it it was a lot easier

Vorteile

windows updates, windows security, asset managment.

Nachteile

windows update and ransomware prevention

Vorteile

Very quick to install and easy to use. Very quickly inventories and patches the out of date software.

Nachteile

The portal could be a bit easier to navigate, but you quickly get to grips with it.

Vorteile

Installation of silent software by a 3rd party

Nachteile

You can do it very quickly with this app

Vorteile

lite on resources. fills security gaps. innovative.

Nachteile

some confusion about product branding. is it still called thor (for example), or some other longer name?

Vorteile

From setup to deployment and support, the Heimdal experience has been unlike any other software I've used in recent years.Having a single pane of glass to manage critical end-point protection helps you easily get an overview of your estate.

Nachteile

Nothing - the product and support is excellent.

Vorteile

Everything in the same ecosystem. Only pay for what you need.

Nachteile

The admin portal can be a little difficult to navigate in the beginning. But once you get the hang of it, its not a problem.

Vorteile

The Heimdal Agent is easy to use and helps with the deployment of known applications but with other custom applications that are not in their patching system. The pricing is also better than the average.

Nachteile

I want more features but I have to wait for other priorities.

Vorteile

Heimdal is easy to configure, reliable when installing patches and has all the standard features you'd expect from a patch management solution.

Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues.

After a couple tweaks to our initial setup Microsoft Patch Tuesdays are now a breeze to approve and roll-out across the environment.

Nachteile

Some alternative products allowed for a little greater control over a client device, i.e. interactively force a reboot. Heimdal relies on the policy set to force/prompt for such an event.

Some alternative products we reviewed did display required/pending/installed patches in a slightly more 'user friendly' manner. Once you've learnt the management console this issue is less of a barrier.

In Betracht gezogene Alternativen

Vorteile

I use this software on a daily basis, this helps us on so many aspects. Having a lot of tools in one program makes our daily job so much easier and saves us a ton of time - Well worth it!

Nachteile

I would wish i where able to get a better overview of what is missing software updates, the dashboard focus on what is "good" only, would be nice to have the other side shown also, to faster target where our focus needs to be in our environment.

Vorteile

It can be used to enroll new softwarepackages, it is possible to make custom build packages, it is possible to manage different versions/builds in a convienient way , you can control the deployment using Policies and it is easy to use. The support is eminent!

Nachteile

The number of available software packages should be increased - They are working on it!

Vorteile

i Love the automatic 3rd party software update feature, it makes it easy to make sure alot of the software we use allways are up to date.

Nachteile

Not much it did take me some time and a couple of test policys to get running just how i wanted with allways installing one form a product on certin system and another version on others.

Vorteile

Quick and easy deployment and management - gives value from day 1.

Nachteile

None really, if anything some more features regarding Windows updates would be good.

Vorteile

Ensures the OS and the key apps are patched keeping the potential exploits to a minimum

Nachteile

Interface is a little daunting and hard to navigate, Also getting the sweet spot in setup is a chore.

Vorteile

It is very easy to install the Software on Network and off network.
The help and document section were very helpful.
You can deploy software using Heimdal including Sophos.

Nachteile

The restart option was not very user friendly and users thought they devices were infected due to the picture. Once educated this problem has been solved.

Vorteile

The product has Patch Management, Asset Management, Security, MDM and Remote Support all in one suite. For me this makes the management of multiple physical sites much easier.

Nachteile

Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application.

Vorteile

Good value, very configurable and relatively simple to manage

Nachteile

Lack of support for MacOS patching . Reporting could be better.

Vorteile

The deployment goes smoothly, so it's an easywin if you'd like to be in more control of your 3.party patching.
Also, Heimdal listens if you have ideas for improving the way things work.

Nachteile

We've experinced a couple of times, that a "false positive match" in applications names resulted in unwanted applications installed on computers by Heimdal. But that should be fixed now.

Vorteile

The platform is an excellent way to automate patching for both Windows updates and third party updates. The list of supported 3rd party apps continues to grow, and setup is straightforward. A more complex module exists for bespoke deployments of bespoke/naturally unsupported software. This platform has allowed us to conform with CyberEssentials+ patch deployment.

Nachteile

We have encountered a few bugs when using the software, all of which the Heimdal team have been keen to help us work around and ultimately fix. We've submitted a feature request to reword the reboot agent popup as it is currently somewhat misleading, requiring additional user training. While imperfect, I do believe it is the best available option for the problem it solves.

Vorteile

Having the peace of mind of not being caught off guard by unperformed updates is without a doubt the best thing about this product.

Nachteile

Well, so far I haven't identified anything undesirable in the product.

Vorteile

Having patches automatically downloaded and installed on many networks is a good thing. It is difficult to train users on updating, they regularly forget.

Nachteile

I was not instructed that on each computer Services had to be on automatic for the updates to work. I had to revisit each one.

Vorteile

This is a great product that requires little action of part of the user and runs in the background. It is also not cpu or ram intensive.

Nachteile

I would like more notifications on any patches or blocked connections. Also, I think the price is a little too high.

Vorteile

It is easy to buy and deploy. Setup is easy and intuitive.

Nachteile

A feature to manage licenses so you do not have to write to customer support to get released so it can be used again.

Vorteile

Professional and serious help when things do not work out as desired.

Nachteile

Sometimes when you have not used the dashboard for some times, i can be diffecult to find a specific setting again.

Vorteile

Its so easy to use with a brilliant user interface. Hardly any input is needed, it just sits and does it's job.

Nachteile

Nothing, compared to our last app, this is so much better.

Vorteile

We can easily deploy applications to our endpoints, and make sure that all our applications are kept up-to-date automatically.

Nachteile

The "uninstall" feature is a bit unreliable and difficult to target certain applications.

Vorteile

Easy to use and user firendly. my grandma could use it

Nachteile

Nothing much, it's well rounded and gets the job done

Vorteile

Ease of use: took only a few minutes to set it up.
Great value: we are saving a lot of man hours, not having to manually update our software, compared to the low cost of the product.

Nachteile

Language compatibility: we have had to update Foxit Reader manually for some time, as it defaulted back to english when updated by Heimdal, instead of the danish version that we needed.
All of our other software has stayed on danish language when updated by Heimdal.

In Betracht gezogene Alternativen

Vorteile

patch update and mentioning the risk on ROI

Nachteile

drivers field shoud be on seperate field

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Heimdal Patch & Asset Management

Vorteile

- 3 Party apps are being patched automatically
- User can install approved apps from heimdal.

Nachteile

I have not found any cons regarding the product yet.

Vorteile

Third party apps are being patched automatically

Nachteile

Cant think of anything that could be improved

Vorteile

Ease of use. Very good and quick response from customer support that are ready to help with all parts of the program.

Nachteile

We had a minor issue with one program that kept failing to update. But the customer support where quick to act on the ticket (within 20 minutes) and help troubleshooting.

Vorteile

Super easy patch management tool that keeps 3rd party SW up to date and therefore minimizes vulnerabilities on your PC. Just set "Keep all updated" and off you go - couldn't be any easier.

Nachteile

Probably the Heimdal SW catalog, which could contain more applications, but new applications are constantly added, so there will be fewer and fewer cons, as time goes.

Vorteile

Easy to use. Large software library. Lots of different options

Nachteile

No smart options to uninstall specific versions of a software. Can only uninstall all versions.
Cannot always update software that was not installed through Heimdal, even though the software exists in the Heimdal software/app library. Example is Google Chrome.

Vorteile

That it update a good list of software.

Nachteile

Just need som more software on the list.

Vorteile

Easy to use and setup. Support very fast and trustfully.

Nachteile

Not possible to create a kind of Folder and attach the PC on this folder to run specific updates.

Vorteile

I really like that it helps me automatize a part of the security processes!

Nachteile

Sometimes I might get lost in all the features and the options!

Vorteile

The ability to automatically patch a range of applications without any user impact

Nachteile

Would like to see more functionality for windows updates

Vorteile

Easy to deploy throughout our business. Group creation for ease of patch management and scheduling.

Nachteile

Certain settings are difficult to find for example, groups.

Vorteile

In my opinion, this is the most useful product from the Heimdal suite. The available applications are being installed very fast.

Nachteile

I don't think that there is something that I don't like about this product.