OpenTable

Vorteile

Online-Buchungen klappen immer, man muss sich keine Sorgen machen dass eine Buchung nicht durchgeht/ als ungültig erfasst wird.
Nutzen wir mit den Kollegen als Gruppe, für Lieferungen und auch privat.
Insbesondere für Personen, die es nicht mögen zu telefonieren/ keine Zeit dafür haben, wirklich sehr vielversprechend und bequem!

Nachteile

Leider machen nicht alle Restaurants mit, aber diesen Abstrich mache ich gerne, weil die Vorteile sehr überwiegen :).

Vorteile

Die Vorteile bei Opentable liegen darin, das man direkt vom Handy aus sein Restaurant besuch buchen bzw.Reservieren kann. Und man mit dem Restaurant auch schreiben kann. Besser als wie wenn man immer rumtelefonieren muss

Nachteile

Nachteile kann ich bei Opentable nicht sagen weil es gibt keine

Vorteile

Es kann schnell ein Event bzw ein Tisch von 1 bis Großgruppe geplant werden

Nachteile

Grafische Aufstellung veraltet, kann modernisiert werden

Vorteile

Einfache Handhabung, Bei der Reservierung ist sofort ersichtlich ob es einen Freien Tisch gibt.

Nachteile

Es gibt nichts zu beanstanden. Einfache Handhabung und Toller Bedienkomfort.

Vorteile

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Vorteile

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile

Nichts, ich habe bisher keine Nachteile entdeckt.

Vorteile

I love how it lets me pick out the details and specific times and to let them know if it's for a special occasion or not. It's awesome too, that you earn points.That can go towards things.

Nachteile

As of right now, I don't have any issues with open table.

Vorteile

Optimized bookings, seating flow, and intuitive reservation booking. The status updates for tabling is incredibly helpful as well.

Nachteile

Our waitlist was too complicated to implement. We still use our own in house waitlist.. managing the app and walk-in's became a communication issue for staff and guests. The cost is a little more than we would like as well.

Vorteile

Initial conversations, helpful to setup. Later we realized why.. (We are an Australian restaurant)

Nachteile

They have 2 packages. They use the cheaper package to compare it with the one you use and offer a free period to get you on-board. Then they say to try the other package and say it can be downgraded anytime. But, when they send the contract they add the higher package. After sign, they do not downgrade. That is the trick.

Vorteile

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Nachteile

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

Vorteile

The POS integration and that it is widely used by patrons as a go to reservation source.

Nachteile

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Vorteile

Ease of use for both customers and restaurants.
Dominates market share for booking reservations.

Nachteile

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks.
Huge market control makes it almost impossible to succeed as a restaurant if you are not using them.
No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.
There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu OpenTable

Vorteile

Customer service is always spot on and helpful.

Nachteile

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

In Betracht gezogene Alternativen

Warum OpenTable gewählt wurde

Gründe für den Wechsel zu OpenTable

Vorteile

The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews.

Nachteile

It would crash on my phone every now and again, typically when I’m out of internet range.

Vorteile

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Nachteile

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

Vorteile

What I like most about OpenTable is the simplicity of the app

Nachteile

I don’t have any cons at this time for OpenTable

Vorteile

I love that OpenTable is so intuitive and easy to use to book reservations. I have been using OpenTable since 2018 and have accummulated OpenTable VIP status with over 150+ booked and completed reservations. They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

Nachteile

I have one "if only" for OpenTable. If only. . .you could change the day of a reservation that is already booked, it would be GREAT! Currently, you can only change the time of the reservation. You cannot add people and you cannot change the day to an already booked reservation. You have to go in and cancel to start over.

Vorteile

It offered a reservation system that we wanted to use to manage seating.

Nachteile

It was never accurate. Our times didn’t correlate to the actual reservation times. Customers reservations were not populating on our side. It was a disaster and I would like to get the money wasted back

Vorteile

Customer service is good. Immediate access to reservations.

Nachteile

Build a better Google Mobile Platform ( for Pixel Phones )
Improve the Table availability in shift settings. ( difficult to understand) .
The review should show the reservation

Vorteile

Ease and the customer facing ability to get your restaurant reservations.

Nachteile

It should have a profile for restaurants that are not on it to really show the maximum dining options

Vorteile

Guest management and seating options, fairly easy to add new tables

Nachteile

There are other services that do more, and cost far less.

Vorteile

Ease of reservations, text reminders are amazing. You can modify or cancel on your own as well.

Nachteile

Can be annoying to navigate on your phone

Vorteile

Open Table has a great ease of use and guest awareness.

Nachteile

Open Table can be costly but it is definitely a great help.

Vorteile

Ease of making reservations and including others.

Nachteile

I don't have any complaints about OpenTable, I believe it works well.

Vorteile

I love the ease of making reservations. You can book in advance or find reservations same day depending on availability. It is easy to use and I love to utilize it for busy restaurants.

Nachteile

Not every restaurant is a member so sometimes there will be a place that does not utilize OpenTable and you have to make a reservation elsewhere.

Vorteile

All the details you need are there in the reservation once complete: day, time, location of table (if applicable), and any requests you might have if it's a special occasion.

Nachteile

If you make a mistake, you have to cancel the reservation in order to make a new one because the system will show the time you want as unavailable otherwise.

Vorteile

Reservations can be easily and quickly managed. When plans change, it takes seconds to cancel or reschedule.

Nachteile

The fact that not every restaurant uses it though I imagine their database is growing constantly.

Vorteile

I like that I can just get onto my phone and make a reservation super easily.
I’ve never had an issue.

Nachteile

Like I mentioned before, I’ve never had any issues with this software.
It’s super helpful

Vorteile

Easy to use and follow the app and website.

Nachteile

This is not always up to date but could be a restaurant not updating information

Vorteile

easy to see table availability for many restaurants
easy to manage reservations
easy to invite others

Nachteile

been caught a couple of times with reservations for restaurants that are closed whether for the day or permanently without any notification.

Vorteile

Easy to use and lots of restaurants available. I never have a hard time getting a reservation and when I arrive at the restaurant the wait is minimal. Ability to pay ahead of time is great but not always available.

Nachteile

Cancellations are not up to date. It takes a day or two to appear in the site so sometimes I call the restaurant to confirm.

Vorteile

My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation. It helps keep your guests aligned with the date and time!

Nachteile

I feel like not all restaurants are on OpenTable! I wish they would broaden their reach so that the majority of the restaurants around us could participate in it.

Vorteile

It's well known. But there were NO pros for my company. They drained us monthly with their expensive plan and added little to no value in growing our company.

Nachteile

Far too expensive, customer service was deplorable, and their arrogance was overwhelming. We are a small business and could not afford their services any longer. Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant. It was a personal opinion of how we accepted his criticism. With partnership like Open Table who needs enemies, if you have any other choice run from open table and utilize Tock.

Vorteile

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

Nachteile

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

Vorteile

Control flow of restaurant, pacing, mobile phone app connectivity

Nachteile

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

Vorteile

I like being able to have options by simply using my location to find restaurants near me that have open tables for my group size. No more going from place to place, waiting for a table. I also like the reminders that come via text and the ability to add the reservation to my Google Calendar.

Nachteile

They have a rewards program, but the app makes it unclear as to how to qualify or what the qualifiers are to earn rewards, but it sends you a notification on each reservation that you didn't earn them. It's really confusing, because the reminder that you're not earning rewards should then include instructions on how to do so.

Vorteile

Have lots of restaurants that uses this app for diners to reserve table easily.

Nachteile

There is a limit on # of diners can be booked.

Vorteile

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

Nachteile

It is an expensive service, especially for a high volume restaurant.

Vorteile

Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns.

Nachteile

Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years.

Vorteile

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

Nachteile

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Vorteile

Very easy to use and navigate the app. I can get reservations to top restaurants in a few clicks.

Nachteile

There’s not much I don’t like, perhaps I wish every restaurant used open table.

Vorteile

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

Nachteile

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Vorteile

Ability to reserve when needed, providing adequate services.

Nachteile

Not guaranteed seating upon arrival with booking time.

Vorteile

Change in habits, from using paper and pencils to technology. Better organization.

Nachteile

After 20 years using it.. I think that the license is really high.

Vorteile

It's easy to search and schedule reservations, the platform works very fast.

Nachteile

There are some features that are not than intuitive in the navigation like canceling a reservation.

Vorteile

Marketing options, large customer reach, customer support

Nachteile

Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.

Vorteile

When you find a restaurant on GoogleMap, you can see the book button and link to opentable, it's easy to make a request and reservation, save lots of time to have a booking. (Most of the restaurant still need to call to book)

Nachteile

It will be better if they can provide some discount to book on the app, like the fork application in Europe, so people will be willing to try on different types and new thing.

Vorteile

OpenTable makes it incredibly easy to find and book reservations at a wide variety of restaurants, often with just a few clicks. The user interface is intuitive, and I appreciate the ability to read reviews and see real-time availability. It’s also convenient to manage reservations and make adjustments on the go.

Nachteile

While the platform is generally reliable, there have been occasions when I arrived at a restaurant only to find that the reservation hadn’t been properly communicated or confirmed on their end. Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Vorteile

Ease and efficiency of booking a table. Immediate feedback. Rewards program

Nachteile

Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop.

Vorteile

Reliability and exposure to guests and clients

Nachteile

I likve evrything no cons