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- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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What counts to us
Really like Onsip and again its because of the customer service
Vorteile
Because we are a small company, I have so many different roles to play that I cannot be expert on the phones however because Onsip has such phenomenal customer service, I can know that if there is something I don't know how to do, they will walk me through it.
Nachteile
Features might be limited somewhat for our system
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great service for the novice user
Great.
Vorteile
Support team is great when you have issues.
Nachteile
Parts of the features are over my head, but that’s not their fault. I’m a novice user.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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OnSip - A Reliable Company for Small Business
Vorteile
I love the ease and functionality. Very user friendly.
Nachteile
The administrator section takes some getting used to. I preferred the old layout. The new layout has made it harder to find things, but I will adapt :)
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Using ONSIP
support always responds quickly; reliable service
Vorteile
Ease of setup & use; mobile app is great in place of hot desking
Nachteile
No hot desking feature, with working from home rising, we have adopted hot desking for the times employees are in the office
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Changing to ONSIP
Onsip has helped us with various employees working from home or remotely. Calls are seamless from various locations. The transition felt smooth and less stressful than anticipated.
Vorteile
Excellent customer service helped us make the transition to a new provider.
Nachteile
There really are no negatives. It took some time for staff to understand all options available to us, but someone was always there to quickly answer questions.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Reliable and good customer service. But we are losing usage to communications apps
To be honest, we find ourselves using Microsoft Teams for most internal calls, and even some customer calls. Users otherwise use their mobile phones and SMS.When the pandemic hit, everyone worked at home, and kind of weaned themselves off of using our VOIP desk phones. We are not maintaining them.
Vorteile
The 'apps'. We still use OnSip for our main company phone lines' 'auto-attendants'.
Nachteile
I have trouble with the mobile app on Android. When calls ring, it does not pop to the top, and I cannot answer.This might be an issue with my settings, as other apps have the same issue.I'd like to see Microsoft Teams integration.
- Branche: Eventservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Review
Vorteile
I can keep my business phone number separate from my personal number.
Nachteile
I cannot text from OnSIP. I would like to be able to text from my business line via OnSIP
- Branche: Halbleiter
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Pricing
Vorteile
Can download an app on the phone to use so I am aware for any calls while working from from.
Nachteile
Pricing is much higher that other companyies on the market.
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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OnSIP met our goals for a new Phone System
Ease of use and the knowledgeable support team made the setup, implementation and use extremely easy.
Vorteile
Price, Auto-Attendent Menus, Ready Lamp Field, Business Hour Rules and Mobile App
Nachteile
Can’t think of any features I don’t like.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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phone
So far it has been great
Vorteile
That it doesn't show my cell phone number
Nachteile
That if internet is down the phone doesn't work
- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Easy to use, convenient
Vorteile
I love that I receive an email saying I have a voicemail-I can easily listen to the message from my computer.
Nachteile
I was making a leaving a message and received an incoming call-it kept beeping and it was confusing how to navigate this situation. Not sure if the message took or was interrupted by beeping telling me I had another call coming in.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Good Provider
Customer service is their best attribute. The team is professional with a positive, can do attitude. One of the best teams I have dealt with. Extremely responsive.
Vorteile
The value and functionality were perfect for our business.
Nachteile
Need more detailed onboarding to take advantage of other benefits or be offered additional services like video conferencing.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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OnSip VoIP was the best experience I could have asked for.
It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.
Vorteile
The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.
Nachteile
Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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replaced an actual phone system.
very postitive. when it came time to move offices we didnt have to do anything.
Vorteile
easy to deploy. easy change when we moved offices. easy to have multiple locations if you work from multiple locations. supports many hardware phones that are far cheaper that the prior phone systems and has more features.
Nachteile
with a hosted pbx if you lose internet, you are down. vs separate phone system with actual lines would stay up. but with it rarely goes down.
- Branche: Einzelhandel
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OnSip for small biz
Vorteile
We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.
Nachteile
There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Easy to use, convenient, good-enough desktop app
Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.
Vorteile
Easy to move extensions or use the web app across various devices
Desktop app is easy to install/setup
Clean consistent connection
Nachteile
Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Onsip is great for everything but conference calling
Vorteile
Onsip is great and easy to use. Onboarding my team was a breeze.
Nachteile
Conference calling should be an essential feature but isn't available on mac.
- Branche: Verlagswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Cloud Phone System Transformed How I Use My Work Phone
Vorteile
Having voicemails sent straight to my email? Awesome. Being able to call from my office line but on my computer? Amazing. Having all my work contacts, extensions and call history across devices? It's great.
Nachteile
The mobile app seems underdeveloped in comparison to the web app and overall office phone.
- Branche: Unternehmensberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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One of the best and most trusted VoIP services
One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.
Vorteile
Very easy account setup and clear instructions on how to use the service itself. The pricing is wonderful so it definitely won't be a big budget burden. Good sound quality for the price. The support is also very responsive, at least during the several times I needed to reach them.
Nachteile
I have had an issue using my account in a 3rd party VoIP software. It is not directly OnSip's fault, but I wish they had more tutorials for external popular software. They were also using Java to make calls from their own site, which might be a security concern for some.