OnSIP

Vorteile

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Nachteile

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Vorteile

Excellent customer service. When I first signed up for them, it was my first foray into the world of VoIP. The customer service team is extremely knowledgeable and patient.

Nachteile

I do wish they would invoice on a monthly basis versus pay per use/min. It’s not a dealbreaker by any means but it does require a linked credit card to automatically keep your service.

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Vorteile

Multiple options for routing phone calls to various platforms, excellent customer service, relatively easy to provision and connect lines

Nachteile

The admin portal UI is clunky and not the most intuitive. Search is sometimes difficult if you don't look for a specific data element. Navigating between users and resources creates extra stepsWeb and mobile apps look clean but many features are often not working and sometimes notifications for calls don't come through at all. Call history is sometimes inaccurate. App navigation is also not the most user friendly - we generated our own tutorial to explain how to use various features.

Vorteile

great support team, readily available and very helpful. easy to use service

Nachteile

random but usually small glitches that are hard to explain to users but usually never interrupt the flow of work.

Vorteile

If you need customer service for any issue you can get a human immediately an chances are they can figure it out to resolution with one point of contact.

Nachteile

Nothing comes to mind. I have no issues with this service.

Vorteile

We switched from "regular" phone service that didn't work at all half the time. The sound quality, the cost, the versatility and support are outstanding.

Nachteile

The jargon. Normal people don't know the terms used.

Vorteile

(1) The most we like Onsip is its Basic Plan which provide using call per minute rate instead of call per user rate since we have many users, but our call volume is very low. From the voip market, many companies only provide per user rate.
(2) OnSIP has a robust and knowledgeable support team who provide helps and solution very fast without extra charge.
(3) The Voip system is simple yet comprehensive, complex theories are integrated into simple and easy operations, OnSIP has all the functions we need, therefore, we have used this system for 8 years.
(4) can Access to user-friendly and streamlined experience for admin account anywhere.

Nachteile

Sometimes, Mobile app on the mobile phone sometimes has network connection issue.

Vorteile

OnSIP's user-friendly interface and reliable service.

Nachteile

I wish you could see how many calls are coming in and going out for each user each day.

Vorteile

Fantastic support! [sensitive content hidden] is wonderful! Super professional and a pleasure to work with from the initial inquiry call to the setup and operation, and even the occasional questions about expending our system.

Vorteile

Its easily accessible at work and at home! the prices are great and fair.

Nachteile

configuring some of the things like group VM and individual can be difficult

Vorteile

The customer service is phenomenal. They are always available and it
does not matter who answers the phone, they always make sure that
our problem is resolved at the end of the phone call. Most of the time
I am able to go in on our account and fix it ourselves, I am more
comfortable calling and having them help me and they never make
me feel bad. Awesome customer service.

Nachteile

The admin website is a little intimidating, I don't always know how
to navigate through it.

Vorteile

I like the convenience and ease of use on a desktop machine or mobile device. Especially convenient is the ability to transfer calls.

Nachteile

Customer service is sometimes a bit counter-intuitive.

Vorteile

Great customer service for our VOIP service. Ease of service to use with desktop voip phones. You are never going to get this level of help from a huge corporation.

Nachteile

Voicemail transcription to email and text response to calls from voicemail interface not part of current package.

Vorteile

OnSIP's web portal and mobile apps are known for being user-friendly for both administrators and regular users. If you found the system easy to navigate and manage, this is a noteworthy advantage.

Nachteile

While OnSIP offers a wide range of features, finding contacts for call transfers could be smoother. Ideally, a more intuitive search function within the existing contact list would expedite the transfer process.

Vorteile

The customer support is incredible, very patient and knowledgeable

Nachteile

I do wish the softphone was capable of receiving and identifying calls to different numbers

Vorteile

Cost-effective solution for a smaller business/school setting.

Nachteile

We have had no complaints about the system.

Vorteile

The phone system has worked well for us. Voicemail messages delivered via email are brilliant! The app is great for when you are out of the office.

Nachteile

I cannot think of any downsides. Costs are comparable to landlines.

Vorteile

It is so easy to use. The web interface is great and the mobile application is even better. I can receive and make phone calls from anywhere and still be at work. Customer service is also top notch, any time I had an issue, it was resolved on the same call and very quickly. I love everything about OnSIP!

Nachteile

I cannot think of any cons at this time.

Vorteile

The ability to manage the system online via the Admin Portal and the GREAT support team.

Nachteile

It does not have a VM-to-Text solution built into the OnSIP platform and I can't schedule days off from a calendar.

Vorteile

Always on, always working. Very dependable.

Nachteile

Cost for the little I use it or need it.

Vorteile

reliable service, had our phones for 5yrs now.

Nachteile

the functions are a little hard to use, wish I could delete all old messages in one step.

Vorteile

Customer service is very friendly and helpful

Nachteile

Mobile app is can be unreliable at times and maybe a few additional features.

Vorteile

They help I receive when I have a questions

Nachteile

911 calling needs set up and there is a fee monthly

Vorteile

Absolute best customer service of any business!! I am always welcomed and everyone I have talked to genuinely concerned about helping me take care of my problem!

Nachteile

I cannot think of a single thing that I don't like.

Vorteile

I have used OnSIP now for several years. In that time I have had very few issues that weren't my fault. In those times, the customer support team is right on it with their help, even those times it was my fault, they still helped very quickly. As well, the service is very easy to use, the quality of the interface is spectacular and implementation process was simple. I can't say enough about OnSIP and how great of a company they are. The best part is our clients get a great product at half the cost of some of their competitors.

Nachteile

Ring tone assignment isn't available, which is a very small issue but it did effect us in a small way. Other than that I can't think of anything.

Vorteile

User friendly, i liked that i could answer calls directly to my cell phone from my office. Onsip has a lot of features, that were important to me.

Nachteile

None that i can think of. I do not recall ever having a problem with Onsip.

Vorteile

The customer service is AMAZING. Very competent and friendly, no long holds or being tossed from one rep to another, and every time I've had an issue the reps were quick to help, walk me through so I knew how to do it myself, and address any concerns. It is a pretty manageable app, well-priced, and the customer service really is top-notch.

Nachteile

Sometimes the app can be a bit buggy on the desktop and require a few restarts. Occasionally it doesn't save all the lists of outgoing or incoming calls, and the mobile app could use a bit of help with call transferring. There is also one part of a call transfer that doesn't have hold music and isn't able to have hold music, but I can't remember where that was.

Vorteile

OnSIP has the best customer service hands down. No matter what your issue is, from initial set up to random questions years later, they are always super helpful and find the answer for you. The voip service is great. Adding new users, features, equipment, etc is super easy! The best part is that they can do so much. From simple phone and voicemail to complicated PBX auto attendant phone trees.

Nachteile

Very few cons. The mobil app isn't the best. Sometimes it doesn't work and there's not a ton of features with the app. The only other con I can think of is it would be nice if there was a text option with the service.

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Vorteile

The customer support is terrific. The ease of administrating the system via the web is straightforward and comprehensive.

Nachteile

When we've used the mobile app, it is a little clunky; frankly, you can get the same functionality, IMHO with a rollover to your mobile phone.

Vorteile

Ease of use when configuring our office

Nachteile

Understanding all the many options and then implementing for our individual use.

Vorteile

The mobile application is very useful. It's easy to receive and make calls from anywhere.

Nachteile

Some of the features, like call transfer, are not intuitive for employees who do not often transfer calls.

Vorteile

The capabilities you are able to access without hosting any equipment other than your endpoint phones is amazing.

Nachteile

Good setup & configuration require a better than average grasp of IT and telephony, but this should be expected when deploying any scalable system with these capabilities.

Vorteile

We originally stood up a enterprise grade PBX for our Architecture Firm of 4 people for pennies compared to the cost of a traditional PBX system. Today we have a dozen members in multiple offices and that expansion was always just a few clicks to facilitate each time.

Nachteile

Onsip has always stayed well ahead of our wants and needs so there is little to feel that is lacking.

Vorteile

OnSIP was easy to initialize and setup, the customer support was great at walking me through things, and I havn't had to bother them since, it's all my running smoothly.

Nachteile

The pricing model can be over complicated to communicate to board/director with minutes + plan usage.

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Vorteile

Ease and general clarity. Customer service/tech support

Nachteile

Sometimes connections are problematic and it's not always clear to me why. The fact that (unless this has changed) integration with iDevices is problematic (not for me, but for several of our users).I'd be interested to know whether OnSIP would integrate with our EMR

Vorteile

the Customer service is always on point. I inherited the service.

Nachteile

The Mobile feature is not perfect. It would be nice to call an extension and see if the person was available insted of instantly tranferring. Aslo, the mobile ringtone. It's obnoxious. Ringtone options would be good

Vorteile

Easy to transfer calls, music is playing when a customer is on hold

Nachteile

It keeps rigging after I transfer a call

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Vorteile

We have a lot of seats but not a ton of minutes usage. Traditional per-seat pricing would be cost prohibitive, but onsip's model is great and gives all of our employees options for communication.

Nachteile

I wish the soft phone had different admin dashboard reporting when the person was "online" vs "offline".The phone app for our receptionist position only had a global DND option. Wish it had a DND the mobile app but still function through the traditional physical phone.

Vorteile

The best way to work in today's work world. Its simply rock solid and saves us money.

Nachteile

The phone app at times is perfect. It works well but could be impoved.

Vorteile

Simple to use and configure, inexpensive and very reliable.

Nachteile

The interface is a little clunky. Each feature is a separate set up. They are simple, but it would be nice to have them all in one process. OnSIP does not offer a storage service for call recordings.

Vorteile

It was easy to set up, once we had all the kinks worked out.OnSip personal were a pleasure to work with for implentation

Nachteile

Some of the features aren't avaialble that our old phone system used. The ability to keep phones on OnSIP boot server not working because of features that need to done by Yealink phones. We should of gone with the Polycom phones.

Vorteile

CS support would be biggest reason for choosing onsip. CS staff is alwasy polite and patient in describing or instructing system operation

Nachteile

accessibility and knowledge-base of the system. I was not on the installation project of this system and dont know if I would have chosen this system as a library phone system

Vorteile

Tremendous value for a school. And the customer support has been top notch.

Nachteile

More voicemail options could be better.

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Vorteile

Just to name few of what I like about OnSip's featuresPhone numbersVoicemail to email

Nachteile

None so far. Keep up with the good work ^_^

Vorteile

Dependable service - phones never go down. Also I have found Tech support is quite good. Some Tech suppt people such as Rochel have been superb!

Nachteile

The cost is very high. I only have two VOIP telephones. Yet the minimum monthly fee with the minutes of telephone use that I pay for I spend over $100 per month! Comparable service for two VOIP lines is about $50 per month total.

Vorteile

Ease of use, online console for managing system, ease of programming new phones

Nachteile

Persistent issues with certain telephone prefixes that will not route properly.

Vorteile

From my experiences, we love the ability to build out our own system to our design. Not having to settle for an out of the box, get what you got solution!

Nachteile

nothing to note. It works well writing stuff

Vorteile

We transitioned from AT&T landlines to ONSIP years ago. We save an amazing amount of money and we’re fully supported during the implementation/conversion. We paid for all the phones/expenses in the first years savings alone.

Nachteile

We are happy with the current offerings and have no complaints.

Vorteile

We have a unique business situation and the OnSip features for ourphones have made it possible to be accessible even when we cannotbe there. Everything is connected and coordinated to your specifications.Makes it very convenient.

Nachteile

The phone system takes a bit of getting used to. The holds and transfers and parkstake a little bit of getting used to.

Vorteile

The quick and efficient setup of new employees

Nachteile

Hard to say, Phone tree setup seems to be a problem for me at the moment, but I haven't dug in to much.