GymMaster – Bewertungsseite 2

Vorteile

GymMaster is quite easy to use and very robust. Its functionality goes above and beyond. We are able to track membership activity very quickly and painlessly. The controls within the system are much appreciated. My staff is frequently offered tutorials for use of the software and understanding any.al upgrades.

Nachteile

Cannot think of any cons to this software. None at all.

Vorteile

Gym master has a very user friendly point of sale system.

Nachteile

Nothing at all.I have yet to still book for more training to bring me up to date.

Vorteile

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Vorteile

Easy to use and effective. great customer support.

Nachteile

We enjoyed the gym master software a lot. not really a lot of cons with this product.

Vorteile

Most of the features are easy to use with the exception of billing. It keeps track of sessions, who owes me money, and it generates reports which are helpful in making business decisions.

Nachteile

Adding members to paysafe is an arduous process which doesn't make me look good in front of customers.

Vorteile

It's easy and simple to operate and navigate through the system.
Keeps all data collection and helps track member activity.
Shows business progress and what periods are peeking and not.

Nachteile

The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online.

Vorteile

The website and app are easy to navigate and set up classes.

Nachteile

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Vorteile

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

Nachteile

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

In Betracht gezogene Alternativen

ABC Glofox

Vorteile

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week.
It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Nachteile

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

In Betracht gezogene Alternativen

ABC Glofox

Warum GymMaster gewählt wurde

Thy were super crap and their support was poor.

Zuvor genutzte Software

Perfect Gym

Gründe für den Wechsel zu GymMaster

Glofox was not managed in the ANZ region and the support was not too great.

Vorteile

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Nachteile

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Vorteile

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Nachteile

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

Vorteile

How easy it is to use and adapt to our needs as we grow.

Nachteile

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

Vorteile

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

Nachteile

I honestly had no problems over the last 3 year with the software.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

The customer service and approach to helping a new business get start up.

Vorteile

POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly.

Nachteile

I cannot fault it. Our previous software was very complicated and hard to use.

Vorteile

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Vorteile

It allows us to run our entire gym easily, remotely, and efficiently.

Nachteile

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

Vorteile

Customer support
Dashboard
Ease of use
Reporting

Nachteile

Seem to have regular faults and errors across all areas of the software

In Betracht gezogene Alternativen

Mindbody

Warum GymMaster gewählt wurde

Desperate for a better option

Gründe für den Wechsel zu GymMaster

We have been with Mindbody before and hated it, so tried GM because the customer service and support is a stand out by far

Vorteile

#1 is the fantastic customer service and the team's responsiveness to all issues.

Nachteile

Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers.

Vorteile

Tracking: memberships, visits, packages
Payment tracking
Membership portal
Gym stats

Nachteile

I like everything that I use. My gym is training based not membership based. So I'm sure I would like it all if I used all the features.

Vorteile

I like how you can easily contact all of your members and that billing in integrated into the software.

Nachteile

Everything has been great! No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had!

Vorteile

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

Nachteile

There is absolutely nothing that I cannot handle about this company.

Vorteile

Ease of use and the quick to answer help line offered when unsure of anything

Nachteile

system errors such as doors locking when not supposed to or changes made to the system that have effected members

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

convenience and how the system was able to integrate over many systems on our premises

Vorteile

I love that it gives me stability and possible improvement every day.

Nachteile

I encourage the [sensitive content hidden] to provide the Arabic language.

Vorteile

I like that the software is pretty user-friendly.

Nachteile

hard to figure out how to add additional trainers

Vorteile

The software is simple to use and the company is very helpful with training on how to use it as well

Nachteile

Learning the new software updates, but I was able to contact the company to teach me.

Vorteile

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

Nachteile

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

I'd read negative reviews of Mindbody online about their customer service. I had very positive interactions with the gymmaster sales team, so decided to give it a try.

Vorteile

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Nachteile

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Vorteile

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Nachteile

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Vorteile

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

Nachteile

We where hoping there would be a manual
Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Vorteile

GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly.

Nachteile

It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way.

Vorteile

We love everything about gymaster, it is cost effective, user friendly and the support is great.

Nachteile

Not much I can complain about. We like everything about this product.

Vorteile

The software is easy to use and teach yourself.

Nachteile

Support, while awesome, it is hard to remember what the time change is.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

More robust

Vorteile

New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

Nachteile

1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours!
2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads!
3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer!
4. So much more! I am furious

Vorteile

Ease of use, functionality, search options, customization.

Nachteile

No problems at all, In the early days of learning the software was a little hard to get live customer support due to time zones, but they were extremely helpful.

Vorteile

GymMaster is straight forward & user-friendly. I log on most days to book Gym classes and manage of subscriptions. There is also a portal to order protein shakes & coffees for after your workout.

Nachteile

It would be great if they could incorporate a bit of a sharing platform for gym users to share their progress, motivation & support.

Vorteile

The compatibility with the locking mechanisms at our gym allowing 24/7 access for our members.

Nachteile

The mobile app is not very robust and would be great for this to be optimized so our clients could use it more for many other things and for me to schedule clients, etc. also would be great to use for access into the gym.

Vorteile

Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

Nachteile

My only complaint would be that the with everything you get it doesn’t come with the door strike.

Vorteile

The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.

Nachteile

As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.

Vorteile

Cost saving and user friendly.

The software has allowed us to set-up our schedule classes and other services to reflect our business needs. GymMaster’s reporting set-up and templates are taking our business to another level. The reporting allows our business to identify ways on how to improve our service and increase our revenue each week. As for the templates it has made is easier for us to reach out to our members daily.

Our customize app has taken our business to another level. Our member finds it easy to access and use our app.

Nachteile

Sorry I don't have any cons about this software. Changing provider to GymMaster has been the best decision for our business (gym).

Vorteile

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Nachteile

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Vorteile

I like the ability to print reports that can show us how the members are utilizing the club.

Nachteile

I do not think there is enough information collected in the billing section.

Vorteile

Easy to use
No down time
Updates remotely
Fantastic back up from service staff/tech staff

Nachteile

Nothing springs to mind, we probably don't use it to its full potential

Vorteile

The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Nachteile

The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Vorteile

The ease of use, the customer service and the genuine one stop shop to all my business needs.
Setting up the system is also EASY.

Nachteile

Currently there’s no 2-way SMS which means when clients reply you have to find the reply in your email then take it back to a separate SMS platform.
The onboarding is good BUT it’s not as comprehensive as I’d have thought. There’s a lot of ‘need to know’ training and the rest you have to explore and ask questions.

Vorteile

Easy to use, effective customer service,

Nachteile

Nothing, if we did have an issue, it was resolved with a phone call or website walk through

Vorteile

I like that the set up is pretty simple and the customer service is amazing

Nachteile

The workflow for client management, from trial to student to precious student, could be better.

Vorteile

Love how easy the menu is to use. Customer service is great too.

Nachteile

There was really nothing wrong it. No cons.

Vorteile

It had every thing I needed to run a small personal training gym.
Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout.
My queries were always answered immediately and the support was excellent.

Vorteile

GymMaster gives you total control over managing and growing your business. This software allows the user to see the inter-workings of the gym from memberships to retail.

Nachteile

The base price for the program is the ideal, while other membership options tend to be a little more pricey.

Vorteile

Allows 24/7 access for members without having to be on site 24/7 in person.

Nachteile

Updates have removed certain features that were useful to me. i.e., referral source