TeamKeeper

Vorteile

The is software is super easy to use. Our employees log in to record their hours, request time off, and supervisors approve time sheets. All of it is very easy to understand and accomplish. The Administrative side is easy to set-up and make changes to. Clockwise support staff is quick to respond to our problems and assist as needed.

Nachteile

The app still is not very user-friendly.

Vorteile

What I really liked is that for our organization you can easily keep track of your hours in the top of the timesheet but down below charge it out to multiple programs easily. I also really liked that mileage could be charged out in the timesheet and exported into a spreadsheet for import into our payroll system. There was even a spot to upload the mileage sheets so our backup was all right there in the timesheet.

Nachteile

At setup finding the right formatting of a CSV or .text file that would format to import into our accounting system was a little challenge. There was no way that the export would come out perfect so we did have to do a little formatting for the imports to accounting and imports of leave and paystubs worked going back into Clockwise, but within a couple weeks it was all up and running smoothly with minimal formatting needed. I wish that even though the timesheets were bi-weekly that it would have totaled each week up for us, that would have made life easier to figure out OT.

Vorteile

I am so grateful you have [SENSITIVE CONTENT] on your customer support team. He has got me through some challenges.

Nachteile

We use your "Clockin" and "Login" system and find this option beneficial to our organization and employees that work for our agency.

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Vorteile

I love Clockwise most for the way that it can select the best timeslot for scheduling a flexible meeting. This has saved me HOURS of back-and-forth with planning group sessions. I also diligently review the weekly recaps that they provide, it contains quite a bit of useful information in understanding where your time went.

Nachteile

There is not much that I dislike about Clockwise. I have heard from colleagues that they get frustrated from some of the smart features like automatically scheduled lunches and focus time but those are easily customized in the Clockwise settings so these complaints are simply due to user error.

Vorteile

Easy to setup new employees.
Easy for entering hours worked.
Fairly easy to run necessary reports.
Tech support is awesome! They are always available, friendly and able to resolve any issues that need to be addressed.
Tech support has helped with any kind of tracking of PTO, Vacation, Sick hours. Representatives is the best!!

Nachteile

A little limited on reports available but their customer tech support is great! Always available, friendly and able to resolve any issues that need to be addressed.

Vorteile

Administrators can add specific projects and categories for time tracking. Can be used for tracking time for government grant related projects. Timesheets can be reviewed by management. Simple web based access.

Nachteile

Presents like a spreadsheet but doesn't navigate like one. Interface doesn't play nicely when accessed by a mobile device browser.

Vorteile

It is very cost effective, easy to use and train employees how to use. The customer support is outstanding. Someone is always ready and available to help.

Nachteile

Transition between our payroll and timekeeping system is cumbersome. Entering an employee in two systems is time consuming. Timesheet saving should be automatic.

Vorteile

Easy to use, clear set up of labor categories, and establishment of groups

Nachteile

Clear API to integrate with Quickbooks, and ability to automate labor distribution

Vorteile

Ease of use, ease of setup, easy for employee to use and learn

Nachteile

customer service is hard to get in touch with

Vorteile

This software is easy to implement and use. The on-boarding team helped us figure out how the software works with our accounting system (Quickbooks). It saves me time and is less costly than other programs. Clockwise is also very "forgiving" with mistakes. It is easy to fix issues or mistakes. The new app for phones is very convenient too.

Nachteile

The "Leave Request" area still has a few bugs to work out. If our employees request a solid block of time, the PTO is logged for weekends as well.

Vorteile

The ability to integrate with Quickbooks for time tracking and leave management.

Nachteile

Setting up charge codes in Clockwise is tedious and if you have an extra space you will get a generic error that the row can’t be imported.

Vorteile

The ease of use for checking daily timesheets for accuracy.

Nachteile

The reporting choices could be more specific. Example: Employee hours reports are rather onerous to get the best information out of.

Vorteile

Clockwise is a fairly easy to use, intuitive system. I had a brief call with the implementation team, then I was off and running! I have also found it very reliable, no glitches to speak of at all. I work for a mid-sized (300 employees) privately owned company. The system offers all the features I needed; it actually offers much more than I needed.

Nachteile

The user training could be beefed up some. When I find myself calling support it's usually for things I don't do often (such as creating new departments and cost codes). A detailed user guide would be helpful.

Vorteile

We have been using this software since 2009, and have zero complaints. The best feature of this software is the compatibility with QuickBooks. I have never had any issues with downloading the time sheets. It makes my job so much easier. The staff at Clockwise area all very helpful and always available.

Nachteile

I just have one little thing that I wish could be added or changed in the software. It would be great if the Leave Report could be downloaded into an Excel spreadsheet.

Vorteile

Ease of use. Easiest timesheet system that I have ever used in my 30 years

Nachteile

Could be easier to setup Groups and Charge numbers

Vorteile

The product was easy for employees to use.

Nachteile

We needed a more robust system to handle HR, Timekeeping, Scheduling, and Payroll.

Vorteile

The reports are fantastic and very comprehensive

Nachteile

Very user friendly, but not as easy on the employee set-up end.

Vorteile

The software is easy to use and easy to demonstrate to employees.

Nachteile

Some of the report functions are difficult to use.

Vorteile

The software is easy to use and easy to access.

Nachteile

Some employees would like to have a mobile app.

Vorteile

DCAA compliant, easy to use for employees, easy for admins to set up and modify charge codes.

Nachteile

No mobile app yet. Mobile app would permit those employees who work at sites without internet access to easily complete timesheets as soon as they walk out the door.

Vorteile

Clockwise is very forgiving. You can fix so many things with some effort. Customer Support is very good with knowledgeable staff on the other end. We have experienced VERY little downtime which is excellent.

Nachteile

Timesheet approval status is lacking for us. Timesheet notes not visible to the end user would be very helpful but is not available. We manage many client:projects within the system with varying timesheet approval requirements which CW cannot manage so we have to extract data and manipulate in excel each week to manage our approval statuses each week.

Vorteile

Love that the platform is DCAA/DCMA audit compliant and enables small businesses to meet complex timekeeping requirements and receive a favorable audit/approved accounting system letter.

Nachteile

Mobile app is more focused on shift workers vice exempt employees. Likewise, does not support Supervisor view of timecards to review or approve workers time.

Vorteile

This software includes many features, most of which we don't use. We purchased it to provide our employees an easy to use and accurate system to enter the hours they work and track those hours by job. We use the hours entered to develop payroll, for customer billing and to support audit requirements for work done on cost reimbursement jobs. It has proven a valuable tool in meeting those requirements.

Nachteile

I have no negative comments to make about the Clockwise features we use. I can only assume that I would also be pleased with the additional features if we used them.

Vorteile

Easy to use, tracks time as we need to, allowing us to break up by customer, project within customer, and project within corporate, as well as leave (holidays, vacation, sick). Also, the News feature is great to get corporate news out - not everyone checks their email, but everyone has to enter time, so they have to see the news posted first. This is a very valuable feature, which we wish were a little more robust.

Nachteile

The News feature could be more robust - "blows up" on us if we put too many characters in - we use this feature extensively and find it very valuable.

Vorteile

Easy to use, clean layout. Bothe management and employees find the system very efficient.

Nachteile

Honestly, can't thinks of anything. Your software team has done a wonderful job configuring the system.

Vorteile

Lets supervisors take control of having the leave information to approve leave requests and to approve timesheets. Timesheet information can be entered daily by programs. Programs can be added or changed easily. It integrates with our accounting software to import timesheets and allows the export from the accounting software of paystubs and leave balances back into Clockwise. Therefore, employees get their paystubs and W-2s online. It saves time from not having to manually entering timesheet information.

Nachteile

It can be a little complicated setting up supervisors. Our payroll is biweekly, but we have employees fill out their timesheets weekly and have supervisors sign them weekly. It is unfortunate that the leave taken the first week does not reduce the available leave for the second week. If we did the two weeks together, it would alert you when you recorded more leave than you have.

Vorteile

The most impactful feature for our company is the ability to auto import the timesheets using the import tool into QuickBooks. This feature has allowed us to automate our payroll journal entries which were previously done manually. Not only was the manual payroll entries extremely time consuming but also very susceptible to errors for miscoding projects and their associated labor costs. The import tool is by far the favorite feature for accounting and we look forward to any future upgrades to streamline data with QuickBooks.

Nachteile

There are some missing features that would help us resolve weekly timesheet issues related to miscoding; such as having the ability to auto populate certain tasks to charge codes and groups, customizing pop-up error messages as reminders when employees charge hours to certain authorized charge codes.

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Vorteile

it was easy to use for clocking in and out

Nachteile

there were too many functions in the set up we didn't use. some of the functions were not intuitive or easy to understand. it did not integrate well with our financial software (i am told, i did not use that function

Vorteile

This software fits our needs where employees are able to input their timesheet via cell phone. They are able to take a photo of their receipts and attach it to their timesheet so that their expenses are current. We use it as an import/export with the accounting software GMS. Being able to upload paystubs is a great help.

Nachteile

1. Reports that we could create ourselves, the standard reports might miss an item needed. 2. You have to open a new timesheet to get to the date range you want, then click the arrows back. 3. Would like to see an easier way to open attachments, if they were on the first screen also it would be easier. 4. If new hire entry could be stream lined, as a copy another employee's basic coding then add the individual employees information.

Vorteile

On the employee side, Logging hours was quick and simple. Admin side, Creating users, charge codes and overall setup was easy and new Admin users could easily pickup the process.

Nachteile

Reporting options were limited. Creating user profiles that had overtime was a little clunky. import to Quickbooks.

Vorteile

The simple tool and it's easy access via the web was complemented by the prompt and outstanding support received when there was a need to call the HelpDesk. Whenever I needed telephonic support, the HelpDesk representative, who was extremely knowledgeable, stayed with the issue to resolution. I have to point out that almost all of my calls revolved around me enter some data or configuration incorrectly and not because of some fault with the GHG system.

Nachteile

While the system is easy to use and gets great support, the only thing I wish was done a little better would be error diagnostic tools prior to having to call support. That would reduce the number of calls I would have had to make, even though the support was great once I did call.

Vorteile

Clockwise allows our employees to fill out their timecards from almost anywhere. Reports work well.

Nachteile

Lots of the defaults when doing things are blank so you have to select them every time. It would be nice if you could save some values for defaults.

I have never been able to successfully setup and use the QuickBooks interface with Clockwise. I just doesn't seem to be easy and when I was close to competing it, there was a software change that caused me to have to start all over again. :-(

Vorteile

Simple to use - nice intuitive layout on site

Nachteile

A bit meager on design but keeps it simple.

Vorteile

For 11 years Clockwise has been easy to use for salary, hourly and workers with non-traditional schedules manning a 24x7x365 help desk. The customer service team members really listen to how your business runs and provides solutions to achieve our desired end state. There has been nothing they could not accomplish for me and if ever there is an import issue to our accounting software - they quickly figure it out! Great team!

Nachteile

Nothing really. Hourly worker time clock can be a little tricky if they clock in and out multiple times on same day. One quick phone call always fixes any issues.

Vorteile

It allows us to track our employees time in and out, along with PTO and Holiday. Also run reports on the data. It’s easy for employees that work at multiple locations

Nachteile

Nothing really, does what we need it to do

Vorteile

Basically easy to use and the support is good with GHG who we use.

Nachteile

setting up a new employee and integrating it with QB

Vorteile

What I like most about this software is the easiness to use and the excellent technical support I receive if I need assistance or have questions. Purchasing this software was the best decision I made. Prior to purchasing this software, I spent numerous hours processing the timesheets and the payroll. This software eased the payroll process tremendously. I am a happy and satisfied customer.

Nachteile

What I like least about this software is there is no option to export one timesheet within a group that has multiple employees. I wish there was an option to export one employee's timesheet within a group rather than exporting all the employees' timesheets within the same group.

Vorteile

I love that it is integrated with our accounting system and all we have to do is import the timesheets for immediate payroll processing. I love the archiving and document features. There's so much more.

Nachteile

I like least that it does not count the number of timesheets (employees) that will be imported. I need a count to ensure I have them ready for import!!!! It would also be good if it gave a total number of hours to be imported.

Vorteile

Our team of employees are located in multiple locations in different states. The web based system allows our team members to log on and input their time and attendance. Android tablets are used by our employees and desktop computers are used by our administrative staff to complete the weekly timecard operations. The process is seamless and very efficient. We will be rolling out the new Clockwise app to our employees in August 2019. We anticipate the app will allow be even more efficient.

Nachteile

There is a small learning curve that our team experienced. It's important to spend time training your administrative staff on the software first followed by the employees. We developed a train the trainer approach with the administrative staff. The trainers then train the employees and assist with getting through the learning curve.

Vorteile

Easy to use. Site is always up. Simple. Reliable.

Nachteile

Very quirky depending on web browser. Rows never line up which for tracking time is maddening. Very inflexible graphical user interface so reviewing timecards is a lot more time consuming than it needs to be. Anytime we've asked for an update/improvement, however minor, it has not happened.

Vorteile

Daily time tracking was the primary use.

Nachteile

The mobile app never worked consistently.

Vorteile

Easy to setup; everyone has easy access; keeps track of PTO very accurately.

Nachteile

Difficult to link time report outputs to our Thompson Reuters myPay Solutions payroll software.

Vorteile

The software is relatively easy to use. The Technical Support staff is amazing!!!

Nachteile

it doesn't accurately track PTO/Vacation as it should. we therefore had to stop using it to track our PTO/Vacation

Vorteile

The feature I like the most is the ease of the software and the ability to navigate easily between pages, tabs and fields.

Nachteile

When you have to edit in the time keeping fields and need to type in the comment the reason why, the process would work it would work better/quicker if you could type the reason for the edit in just one field for multiple days and not type in the same information for each individual day for that week.

Vorteile

I liked Clockwise it was fairly easy to use,

Nachteile

setting up some of the people in right places could be confusing

Vorteile

user friendly, easy to set, navigate, and maintain

Nachteile

All that I need is in the software. I am sure it other features that we could use but it is quite ample for our needs.

Vorteile

Ease of use and ability to see employee's timesheet and PTO request within a couple clicks.

Nachteile

Software is very easy to use, would like to see more Admin reports.

Vorteile

The ease of use in entering labor hours.

Nachteile

Project Coding can be a little complicated having to record in two of the modules, but once you figure it out it is easy.

Vorteile

The most helpful feature was setting up specific coeds for employees so time was charged correctly

Nachteile

The initial setup was timely but once that was completed adding new employees was easy

Vorteile

This software is available 24/7 for employees to log into system. Whether they are looking at paystub(s) or last years W2 form, the information is easily available.

Nachteile

Original setup of software will not be quick. You must answer all of your company's protocols and employee information before this system is operational. Well worth the time spent but of course, everyone always wants a quick software setup.